Future Family Arvostelua 521

Curtis made my experience comfortable, stress free and seamless. It felt like I was talking with a friend who truly cared and wanted to help me during this stressful time in my life. He provided all of the information that I needed and also answered multiple follow up questions throughout the day. I cannot thank him or Future Family enough for what you do.

Curtis really provided exceptional support on the whole application process. He went above and beyond to not only answer any question, at any time of the day, but his emotional support was also very much appreciated during a difficult time.

They keep inaccurate accounting records and lose things. Keep your own payment records to make sure everything lines up.

Future Family made it possible for us to move forward with IVF. While make affordable payments we proceeded and are now pregnant! We couldn't be happier! Thank you Future Family for seeing a financial need for IVF patients and meeting it. Appreciate you so much!

Curtis made our experience with Future Family easy and pleasant. He was supportive and encouraging, even when our journey was difficult. We would not hesitate to return to Future Family should the need arise again.

Our current nurse, Jennifer has been truly amazing. Responding quickly, reassuring me anytime I need it, being there every step of the way and encouraging me!
I’ve been truly lucky! She’s been truly great! 🩷🥹

I had a great experience with my fertility coach and the success manager, they guided me through the whole fertility process and were available for questions at any time. My partner and I were hoping for a better interest rate but other than that the experience was pretty good.

Rachel was such a pleasure to work with. She answered all of my questions and was quick to respond. She was very supportive through the entire process. This was my second time working with her and I could not recommend this service her working with her enough. If she didn't hear from me for a few days, she would check in to make sure everything was going okay and to make sure I didn't have any questions or concerned. THANK YOU for making this an easy process.

Curtis is everything one would want in the person processing the loan, knowledgeable, compassionate, caring, and efficient. Thank you Curtis. You are the best.

I was given a deadline to pay for some fertility medication from my fertility clinic. I found out my original loan was closed because it was past the 120 days so I had to reapply! Curtis got ahold of my situation and went far and beyond on his day off to make sure I was approved for funding and able to pay for these fertility medication by Mon. He saved the day and was so kind and communicative!!! I give him a 10 out of 10 for service and being a great person to work with!!!

Dear Future Family,

I wanted to reach out to share my profound gratitude for one of your nurses, Rachel, who was truly a guiding light in my fertility journey. Meeting Rachel towards the end of this long, challenging road made all the difference. She went above and beyond in every way, bringing kindness, empathy, and unwavering support to a time in my life that often felt overwhelming and isolating.

Before connecting with Future Family, I struggled with the lack of information and support from my clinic, often feeling lost, alone, and scared. Rachel stepped in and immediately made herself available, offering honest answers and comfort when I needed it most. She went further than I ever expected, calming my worries and guiding me through each emotional challenge with patience and understanding.

Infertility treatments can feel like a journey without an end, and for me, Rachel became that light at the end of the tunnel. I would not have been able to rise from my losses or celebrate this pregnancy without her by my side. She wore so many hats, doing the work of those who might charge thousands, simply out of her dedication to care. While I would not recommend the clinic I went to, I wholeheartedly recommend Future Family for the life-changing support I received from Rachel.

Rachel’s role was not just medical; she helped me through the mental battles that often felt impossible to overcome. I am forever grateful to her for her impact on my life, and I will always look back on this journey with gratitude for her unwavering support.

Thank you again, from the bottom of my heart, for Rachel and all that Future Family has done for me.

Sincerely,
Amanda LaCava O’Connell
.

I'm really happy with Future Family. The application was super easy and Jackie was amazing - she totally understood my needs. She's been through IVF too so she knew exactly was I was dealing with. The funds were at my clinic the next day! Good rates, fast process, and they take so much stress off your plate. Highly recommend!

Rachel was so impactful to my journey. She was always available and willing to help me with anything and everything. I’m so grateful for her caring, attentive, and highly educated advice.

Jen has been so attentive and supportive during this process which has been really helpful for me.

Made the detrimental mistake of using Future Family to fund extending my family. They were fine at first but after getting a poor diagnosis that took me out of work and put me on disability I fell behind. Then these past few weeks I've have struggled because of Hurricane Milton and Helene. When I asked if there is any hardship program so I could catch up they simply said "Thank you for reaching out! You can certainly make your payment late, though we cannot prevent any potential impact on your credit score." Why even try to pay them back at this point. Good luck suing me when I'm on disability. Stay far away from them as they have absolutely ZERO compassion. Btw Im less than a month behind on my payment and have busted my hump to keep up as much as I did. Now I'm done. Save yourself the pain and use a company that is willing to help in trying times to customers that are current and make their payments. Literally any other company would have some payment plan or hardship program.

This is their reply to me after saying they want to make it right, mind you there have been 2 back-to-back hurricanes less than 2 weeks apart…
“ We are going to begin reporting payment history to the credit bureaus as early as this week. Payment delinquencies generally will decrease your credit score:

- At 30 days past due, your credit score could decrease by 20 to 50 points

- At 60 days past due, your credit score could further decrease by 60 to 100 points

Your credit score could further decrease at 90 days past due and again at 120 days past due, after which it will go to Collections.

The quickest way to resolve this is to log into your dashboard and make your payment today. Please reply with how you intend to resolve this or to discuss your options.

Regards,

Future Family Billing Team”

Please be aware this is company is predatory and I’m investigating legal proceedings against them. Please go to BBB and look at the reviews. They will give you funds easily but when you send cheque payments they ignore you and they don’t accept the payment. I have made the decision to take them to court because they don’t follow protocol, they don’t communicate, they don’t accept payments that you send. They legally cannot place any marks on credit files because of this, they are very deceitful and they don’t care about the clients. A nasty company that is going to get into a lot of trouble, it’s only a matter of time. If anyone is thinking about getting a loan from them think again! They are con artists. My previous complaint on here was replied to. They said someone would call me and over 5-6 weeks later I’m still waiting from the time I made the first complaint. Remember when you get a loan from a company, it’s not getting the loan that matters it’s how they manage your loan which is the longest part of the customer journey. Once you’re in hardship and can’t pay or choose to pay via cheque they discriminate against you.

Fertility nurse available every step of the way to answer questions and provide reassurance was very helpful throughout the process!

They don't respond for weeks at a time, they keep increasing my principal loan balance amount even though I pay 3x the monthly amount owed. They are sketchy, and have terrible record keeping / dashbaord interface. I do not trust them at all. They made a stressful situation even more stressful.

UPDATE - they replied to me in Trust Pilot that they "want to make it right" but won't respond to my emails (they don't even have a phone line).

Alex was amazing to work with. She was very understanding and hands on. The whole process was a breeze and with as stressful as infertility is, I really appreciated that.

Amazing! The dedicated person and nurse to help you through process is unmatched. The lending process, let alone fertility procedures, can be intimidating. The fact I could text the future family team and get a response from a life human was the best. Incredible to work with!