Furniture Village - Staples Corner Arvostelua 

Bought an item and it was never delivered. Went online to track, the website has both the information that it was delivered, but it is delayed. Went to customer service online, they tell me they can't see the order and I had to call the shop. Call the shop, they tell me they need to contact the vendor and will get back to me in 24 h. 3 days later, I'm waiting on the line to try to talk to the shop again.

It was really good speak to after care team Jemima she was solve my problem quickly and really well I thanks for her process

I had a very disappointing experience with Furniture Village and would not recommend them based on how my order has been handled.
I placed an order for multiple items (sofas and a dining set) and was clearly told that delivery would take around 3 weeks for sofas 12 weeks for the dining set. Based on this, I paid £2700 upfront. However, the timeline has not been respected at all—months later, 12 weeks already passed, my order is still incomplete. I am still waiting for the 1-seater sofa and dining chairs.
To make matters worse, the 3-seater sofa arrived with a faulty leg, and it took around 8 weeks just to get it repaired. Communication throughout this process has been extremely poor. I made multiple attempts to contact the company regarding delays and issues, but received no response. The only time they reached out was to request the remaining balance.
Most recently, I received both an email and text confirming a delivery date. I took a day off work to be home for it, only for the delivery to not show up—with no explanation or communication. This caused me unnecessary stress, wasted time, and financial loss.
Overall, this experience has been incredibly frustrating. The lack of communication, repeated delays, missed delivery, and poor customer service are unacceptable. I would strongly advise others to think carefully before ordering, as once they have your money, getting proper service seems very difficult.
I am still waiting for my order to be completed and for this situation to be resolved.

I was told my chair would be put together on delivery and charged for this with delivery charge of £119 pounds chair came in one piece nothing to put together I think now I was coned into paying for it to be put together

Fizz was amazing - really great with his advice & guidance on our new bed sale! He upsold us a mattress which we didn't go in for but pulled together a great bundle deal we couldn’t refuse. Very polite & I wish him all the best with his upcoming baby!

Fizz was brilliant. Made the entire experience enjoyable

Fizz was warm, welcoming and friendly. I knew what I wanted and he instantly connected with me. He even helped me out with price as I just missed the sale date. Would definitely recommend paying him a visit at Staples Corner. Can't wait to get my sofa.

Great customer service from Fizz. Very personable and funny

The gentleman helped my parents with everything in calm and professional manner.

Friendly staff who are very knowledgeable.

I went along with my family to shop at furniture village Staples Corner London. I was greeted by Ahmed who came across very friendly and assisted briefly. I later on seeked help from fizz as we finalized the furniture we wanted to purchase. During the negotiation on price i requested to see Store Manager 'Darren'. Upon my request, Sales Assistant Fiz approached the Store Manager Darren who was standing in the lift. As Fiz spoke to Darren and i wasn't able to get his attention. I felt this was extremely disrespectful. Given the fact i wasn't been made aware he was already with a customer. I was under the impression my request was ignored which resulted myself walking away from the store angry, frustrated and disappointed. I was intercepted from Ahmed on my way out who de escalated the situation and assisted to proceed with sale. Upon placing order I was informed item will be dispatched in a week. After 1 week when i called helpline i was told item is not in stock and will be available in another week when it will be arranged to be dispatched. Its been 5 weeks now. Upon raising query with the sales team again. I was told there was no initial comment made from sales assistant for split delivery hence order was not dispatched upon being available. I have disposed off my table with the advised time from Fiz. I do not have a dining table at home. Customer experience is not money worth. It has put me off from making future purchases despite as a good will gesture, I made the effort of visiting again putting the experience behind.

Fizzy gave excellent service. Gave us time to consider the furniture but was always available to answer questions.

I was impressed by the showroom at Staples Corner and was able to measure tables in order to understand how it would fit in my dining room. Aftab at Staples Corner helped us a lot. He answered queries and guided us through the process.

The delivery was excellent and was a two man job. We were sent e-mails and text as well as a phonecall on the day. They setup the tables and chairs and took away the packaging.

I went to the branch in Staples Corner, looking for a dining table and was served by Aftab, what a lovely man. He followed my family and I around the shop because there were so many options. He was patient, informative and very kind. He is an asset to the store.

Very good manners helped us pick out what we wanted good laugh like all staff of past experience p

Ian was amazing fantastic customer service. I visit the store 4 weeks after placing my order and he remembered my name!!

He went beyond my expectations in assistance me.

He is a credit to Furniture Village.
Thank you Ian
Sandra

They are amazing people respect guest vary good

Dreams team Erikas and Jose were very professional and helpful with assembling the bed and tidying up after. Kudos to them.
Thank you

Staff friendliness, respect, and patience with customers when making their choice of purchase. I also like the quality, designs and style of their various furniture types.