Furniture Village - Cambridge Arvostelua 

I visited the Village office with a specific requirement regarding the delivery date of the furniture. I asked to be shown only the items that could be delivered by a particular date. After selecting a table and chairs, and being assured that delivery would take place by that date, I paid for the order in full.

Unfortunately, the furniture was not delivered by the agreed date. We then agreed on a delivery date one day later, which was acceptable to me. However, when the table arrived, the stone surface was cracked.

I am now trying to arrange for the replacement table and the remaining two chairs to be delivered, but the proposed delivery date is almost a month later.

This has been a very disappointing experience, particularly as the original delivery date was one of the main reasons for choosing these items and proceeding with the purchase.

Ben Ross was very helpful, as we were needing a settee/corner unit, a specific size, which is smaller than the normal range. After a lot of searching he came up with the perfect one for us.

Brilliant service by Azzdean. Helped us decide the right sofa for us and made the entire process so smooth , we could t be happier. Thank you

Clear information, well presented products with options clearly and concisely explained, and the sales consultant who guided us through the various pros and cons of different potential choices was kind, patient, and very helpful. We left satisfied that we were happy with what we had decided upon and looking forward to receiving our delivery in due course. Would recommend to others wishing to buy furniture.

All their staff are professional and welcoming, right from the sales to delivery. No issues with my purchase 👍🏼

Excellent service thanks very much

Great staff Aaron efficient and kind. Great cookies and coffee.

Well set out show room
Sam was very attentive and extremely helpful. He gave us plenty of information but also time to check things out ourselves. We found the products sensibly priced.
Coffee and biscuits great too

We bought a kitchen table and chairs in-person at the store. During the process the salesman was very friendly and even "verified" our order.

When it was delivered (11 weeks later), they delivered the wrong chairs. When we disputed, they refused to correct their mistake. They pinned it on us. That's what we ordered, even though we provided pictures of the items we wanted and ordered. They said there was no mistake on their part. After a few more attempts to get them to correct their mistake, they agreed; however, we had to pay another delivery fee which we reluctantly agreed to.

Fast forward 2 more weeks, they sent us a delivery notification so we altered our schedule to accommodate--they never showed up. They didn't even call to let us know they weren't coming. We called them and they said they "couldn't find the chairs."

We awaited another delivery date, but it never came. We called and sent emails--no response. Then, a month later, we receive a delivery notification email out of the blue for a delivery to happen in 2 hours. We changed our schedule again to accommodate.

Our chairs finally arrived. Date Purchased - 13 Dec 2025 / Date Delivered - 15 May 2026

DO NOT BUY at Furniture Village--their customer service is terrible. Buy at a reputable place with decent customer service.

Given time to make our choose. All questions answered. Very helpful salesman. No pressured. Steve wing was our salesman.

I rang customer services and was lucky enough to have Natalie answer by enquiry. She was extremely professional, understanding, polite and promptly sorted out everything to my satisfaction.

We were looking for a new dble mattress. Steve Wong the salesman wasn't at all pushy and pointed out the pros and cons of the various mattresses available. In the end we went with his recommendation on a Harrison Spinks double mattress in medium tension as the comfort suited our sleeping style. It was very nice quality without paying a premium price as it was discounted .Plus it was made in Britain. Overall a very straight forward and positive experience, thanks.

We had a very helpful sales assistant. Grateful for his help.

Had to find a rise and recline for my Dad with 24 hours notice after a nasty fall. Azzdean and colleagues in Cambridge were absolute heros and found a clearance model for me to collect the following day.

Ben was very helpful was a true gentleman
Looked after us very well..

It was an absolute pleasure visiting the Cambridge store. We were greeted with a friendly member of staff who directed us to where we wanted to look around. We were able to look around without being pestered which made choosing our chairs enjoyable and the member of staff went out of his way to answer our questions.

I felt comfortable walking around the show room, was not pestered at all. Eventually found a lovely sofa and was put at ease and not rushed.

When my husband and I came in store to look around, Steve Wong came and introduced himself to us and he came across very friendly. We were left to look around, and when we had found a sofa that we were interested in, Steve was very helpful and knowledgeable.

When we decided to buy the sofa, Steve again was very helpful. Steve was very professional from the moment we came in until the moment we left.

Excellent service from start to finish. The sales consultant Peter Jones (not from Dragons Den 😁) was really friendly and impressively helpful didn’t push me as I walked in the shop when I said I was just looking. Would definitely recommend furniture village store can’t comment on sofa or delivery as not received yet bet will probably be as I expect.

Excellent service from start to finish. Azzdean Seffras provided clear advice in a very relaxed environment. Great communication throughout the sale, and the complimentary coffee and cookies made for a very welcoming experience