www.furnitureoutletstores.co.uk Arvostelua 

Misleading information, unsafe products, and complete disregard – avoid this company!

On May 24th, I ordered a bunk bed (£459) and two mattresses (£358) from Furniture Outlet. The entire experience has been a disaster:

The bunk bed is not recommended for children under 6 years old, something that was never mentioned to me at the time of purchase, even though I made it clear it was for a young child.

I specifically asked if the ladder could be fitted on either side and was told yes. This turned out to be untrue – the ladder can’t be mounted the way I need it, making the bed unusable in my child’s room.

The mattresses I was sold are too high for a bunk bed, which creates a serious safety risk. Again, I was not warned about this, and the staff clearly didn’t know (or didn’t care) about basic safety standards.

I contacted them immediately and requested a full refund and free collection, but I’ve been completely ignored ever since – no response, no help, no apology.

⚠️ As a mother, I find this not only disappointing but dangerous. They sold me products that are unsafe for children and misled me during the purchase.

Do not buy anything from Furniture Outlet. They have zero customer care and absolutely no responsibility for what they sell. Save yourself the stress, money, and risk.
since I can't reply to your answer I'm adding here
Thank you for your reply, but I must strongly disagree with several of the statements made, as they do not reflect the reality of my experience.

Before purchasing the bunk bed and mattresses, I made sure to consult your staff about every detail – including mattress suitability, ladder placement, and overall safety. I was very clear that the mattresses I was buying were to be used specifically with the bunk bed, and no one informed me at the time that they would be too high or non-compliant with safety standards. If your staff knew the mattresses were not appropriate, why did they still sell them to me instead of recommending the proper ones?

As for the ladder, I asked specifically if it could be mounted on the left side, and I was assured that it was reversible. However, once the bed arrived, it turned out the ladder cannot be fitted on the left as promised. This is a serious misrepresentation and has affected the safety and usability of the bed in our space.

Additionally, I have written email communication from your team stating that I could return one mattress for an exchange – but only at my own cost, or return the items for store credit only. This is unacceptable given that I was misadvised at the point of sale.

To make matters worse, I personally visited your Dagenham store three times, trying to resolve this issue calmly and respectfully. Despite my efforts, your team has repeatedly refused to acknowledge their mistake or provide a fair solution. I was ignored, dismissed, and ultimately left with unsafe and unusable products for my child – and no refund.

It is disappointing that instead of taking accountability, your response attempts to shift the blame onto the customer. I strongly advise others to be extremely cautious before purchasing from your store.

When visiting to browse and purchase, the staff were very polite and helpful.
We purchased a recliner sofa, matching riser recliner chair and a dining table and four chairs.
It was not explained that these items would not be put together by delivery people so upon delivery the sofa was delivered in one huge box, the chair in a large box and the table and table legs in two boxes.
I have osteoarthritis and struggled to help my daughter put this together, she had to do most of the work on her own.
When I went to the Colchester branch and questioned this the manager advised that there are two notices, taped on the counter near the tills.
I suggested they might want to explain this to customers as we did not see the notices and were not advised.
When we put the table together the box with the table top was in a wood surround, which I appreciate was for protection but we had the trouble of disposing of this along with all the cardboard.
The fixings had been thrown into the box all separately and we had to go through the packaging looking for then, the nuts were all stuffed with loose polystyrene, which had to be picked out.
I had to make two further visits to the store as there were four suction pads missing, when I got back home the ones we were given were the wrong size so I had to go back to the store again, which took two hours out of my day.
I have recently found out that if you order on the website, they put the furniture together for you!!
As a paying customer, whether you order on the website or purchase instore, surely the items should be put together as a matter of good customer service!
Would not recommend this store.

We were looking for comfortable dining room chairs, and were fortunate to visit some friends who had just purchased some beautiful Venice swivel chairs from Furniture Outlet.
Having sat on them for most of the day, and finding them extremely comfortable, we decided to go straight on their website and order 6 chairs in the Teal colour - which is beautiful.
Their service was brilliant. The chairs arrived 4 days later, two lovely guys built them in no time at all and put them in my dinning room.
Where we have been enjoying them ever since.
We would thoroughly recommend Furniture Outlet and the Venice swivel chairs.

Good service.. Professional staff

Ordered a beautiful shabby chic sideboard , it is absolutely exquisite,.I love it..arrived on time ,unpacked and placed in position...delivery guys were amazing...thankyou furnature outlet...I've Benn a customer for many years and been very happy with your service every time...thankyou

Nice and quick delivery on time you will find everything on here

Today I went to your store and had amazing service by an Irish lady. She provided excellent suggestions for exactly what I wanted for the new house I recently purchased in Colchester. I will definitely recommend your store to all the neighbours, as there are several who have recently moved into my area. Can’t wait for the items to arrive. I will definitely be going back as I have a spare bedroom I need to furnish. Best. Tim

Amazing furniture, rubbish service in the Charlton Store. Bed was not delivered on said date due to wrong colour input on their end, we had to chase to find this out. We asked for delivery refund, which was honoured, then on re-delivery date, we got a call to say the wrong colour had been sent so they offered a 10% discount. Asked if a further discount can be offered which was refused. We had to accept it as we needed the bed immediately albeit the wrong colour. Manager’s attitude stinks! Lacks customer service!!

A few hours later, the General Manager (I think), called Dave, who was also super helpful in store, rang us to give us a voucher and some more discount because of the issue we faced. For that, I have amended this review because he was very apologetic, unlike the supervisor/manager we had to deal with. Thank you Dave!

Visited your new Charlton store & found the most gorgeous art & two amazing lamps

Staff were very helpful & store was very well presented. I will be back!

I recently purchased a sofa bed settee and a bed from wickford branch, I was so impressed by the excellent customer service from Paul.
Paul was so helpful, as were all staff .
My sofa and bed arrived as planned with 2 very helpful staff from Leigh on sea branch. I’m very happy with my purchases. I have also bought items from Leigh branch and been satisfied with all my items

My sofa was more stunning than the pictures, absolutely love it.
The 2 gentlemen that had to carry it to the first floor for me as our lift is broken, we're diamonds bles them.
We had a laugh together as they were unwrapping and putting the legs on the sofa for me.
Excellent service from start to finish 🥰

Had to return item today was served by Bobby who was extremely helpful. Excellent customer Service given wiuld definitely come back!! Thanks Bobby n Well Done you are absolutely wonderful at your job.

High quality products, really good value. All members of staff have been very helpful, professional and friendly. Will definitely be ordering from here again. Highly recommend.

lovely shop lovely helpful people bought sone towel for 4 pound nice bedding stuff very cheap nice stuff will go back again

I found Furniture Outlet to be very helpful with the whole process of buying and sorting out delivery. Checking in with texts and calls to make sure all ok. My sofa is gorgeous and comfortable and the delivery guys were lovely, friendly and built the sofa including making a fuss of my dog who also loved them. Highly recommend this company and will definitely be using them again. Thanks

Super quick delivery and exceptionally quick installation of bed. Would highly recommend.

Blown away by the quality of the chairs we bought (6 dining chairs), the amazing price and, to top it off I ordered them on a Thursday and they arrived on Monday! Delivered by two super helpful and friendly guys. I cannot recommend this company enough, I was nervous to order as the prices seemed too good to be good quality furniture, I shouldn't have worried, I highly recommend them.

After reading reviews I visited the Colchester store and despite my initial reservations I placed order with helpful sales team unfortunately I was advised day before delivery there would be a delay of a week I thought to myself here we go!! I called store and the customer service was polite and called me to explain and rearrange delivery for one week later
On the delivery day I had a call to advise of time and two delivery guys arrived on time and were so helpful
The furniture was really good value and super quality but the overall customer service was outstanding even when I was moaning!! (Sorry) there are many out there that could learn from you So thank you all so much

Great service and even greater products cannot wait to buy more
The Oakford table to amazing quality and looks very luxurious very strong and sturdy table
The guys who delivered the table were very professional and friendly

Staff was friendly, delivery crew were early and cheerful, everything was handled professionally from the start. Will certainly be trusting Furniture Outlet again in the future.