www.furnitureoutletstores.co.uk Arvostelua 

We cannot recommend this firm highly enough - what an amazing customer service from start to finish. From the moment we walked through the door, Tony ( The Owner ) was amazing to deal with. He wasn’t pushy ( something we detest in firms ), let us look around and when asked for advice, he genuinely found the right beds within our budget and feel he really gave us a good deal and found us top quality beds - exactly what we were looking for and at a bargain price. Although we had a limited budget, it’s not always about money. Tony is one of the most respectful, genuine and people we have ever met. He bent over backwards to get the right deal for us and due to the fact that my wife was having a major operation within 2 weeks of us calling, Tony said he would do his very best to get us an early delivery date of the day before my wife was to go into hospital. Unbelievably, he managed to get it 4 days early giving us enough time to get the bedroom just right. Tony also phoned us immediately to arrange delivery for the next day - a truly friendly family based business and genuine concern for the customer. I don’t often leave reviews but Bankrupt Beds in Leeds have the best customer service we have ever come across. Thank you Tony for all your help and professionalism. The outside of this building does not do justice to what you will find when you walk through the doors as inside you will find top brands, top quality and top service from this amazing family-run business. ( David & Shirley, Leeds )

As soon as we got to the branch at Dagenham we was treated with a hello and a smile. We knew what we wanted to buy as we'd seen many pictures on the Facebook page. We didn't feel pressurised to buying or looking at anything. All the staff we're polite and friendly. When the furniture was delivered the delivery guys where helpful and Friendly. We will be getting more furniture from there in the future.

Sofa bed did not arrive on the specific date and time i wanted when paying. Order item from Wickford but informed i lived near Leigh on sea, that they would deliver. At 5.57 on Saturday 9th August i called Leigh explained to the lady all she would say was "human error" someone enter Monday 11th am delivery.... nothing like Saturday 9th between 2-6pm. I mentioned all details were on the receipt again she said that information was relevant, not helpful at all. Told me to call Wickford on Monday for a refund, called Wickford only to be told ive got to go back to store for a refund, so annoyed, cos nowhere does it state that. Would NOT shop at any outlet again nor recommend.

Added reply to your response, you did not arrange for delivery the next working day, Leigh branch said human error booked the delivery For Monday morning, no good to me I’d be at work and I wasn’t offered a refund, I asked for the refund due to you not being at all helpful

A very straightforward purchase, helpful staff Billy was pleasant and helpful.
Sofa was ordered and delivered with in the the 2 week window.
Very pleased with my new sofa highly recommended.

Love my two seater Lauren chesterfield, perfect for the spot I have it in but also wish it was slightly bigger! Beautifully made, super comfortable and the moss green is a lovely shade in person that feels a lot different to every one else take on a green velvet sofa. Delivery was quick, really considerate delivery men who got it into my flat with care and assembled it.

Great customer service, staff were friendly and helpful and great range of items.

The furniture i got from the showroom was great, loved it and the delivery was spot on, everything was perfect no complaints, would love to shop again.❤️

Billy is an amazing representative of the company, helped me with everything and gave continuous updates. Amazing customer service!

Fantastic quality and good variety of designs. Calcutta Dining table we got looks elegant and is sturdy.

We bought the chairs separately from somewhere else which are slightly low, so might be worth buying the whole set instead

Furniture was set up quickly and professionally, all rubbish was also taken and both men made absolutely sure everything was fitted correctly and I was happy.

Delivery was on time
Great service

Amazing qualify along with good prices
I am will return to buy more staff

I recently bought 2 lamps and a sideboard from furniture outlet Charlton.
When the sideboard arrived it had some screws missing and the door had a chip on it. I rang the store straight away and Amma arranged for it to be replaced at a convenient date for me. When the replacement arrived to my delight it already pre made! Thank you so much for excellent customer service Amma. The delivery guys were also so lovely on both occasions. I will definitely be returning customer!

Furniture was ordered and delivered on the day that they said the guys that bought the furniture in unboxed it put it all together and took every bit of rubbish away with them. Absolutely brilliant service.

I had a great experience with Furniture Outlet, first with Frankie at the Charlton store and then with Billy online. The sofa was great - had two wonderful delivery gents (whose name I’m embarrassed to say I’ve forgotten) - who did a wonderful job of setting it up and clearing up for me. The sofa itself is gorgeous and has had plenty of compliments from guests. I’m very pleased I went with Furniture Outlet Stores.

To be clear I have never purchased anything from here.
I was waiting to reverse off my drive to pick my child up from school, there was an opening - as I reversed off the drive thats when I heard someone on their horn coming all the way up to me. As I proceeded to drive off the truck at this point was inches away from my car (it wasnt as I was reversing, the driver purposefully got close) he then proceeded to tailgate me out of the village until he turned off at a junction. Because he was so close I could see the furniture outlet logo on branding on the truck (it was a 24 plate)

Upsetting behaviour and not something I would expect while this person is working and representing your brand.

I havent purchased from here but now it seems I may not in future.

Great prices and fast delivery,

I’ve shopped online and in the stores and the product and services have been excellent, can’t wait for my next visit

I was given valid and helpful information about products which guided my purchase. All this kind assistance was provided by a staff called Amma who was super brilliant.
I recommend anyone to visit this store based on my experience.

We purchased both a 3-seater and a 2-seater Belmont sofa from Furniture Outlet Dagenham Branch. Unfortunately, just two months after delivery, the 3-seater developed a fault and stopped reclining back fully. It was collected for repair over three weeks ago and since then, we have received NO clear communication or update regarding its return.

Despite numerous follow-ups via phone and email, we have only been met with vague responses and repeated false reassurances. Each time I contact your team, I’m told that “someone will call you back.” Eventually, after weeks of chasing, I was informed that “Billy, who arranges deliveries, will be in touch as the sofa has already been repaired.” Yet, no one has ever followed up, and we are still without our sofa.

As a family of six with three young children, this prolonged delay has made our day-to-day life unnecessarily difficult. We are now on week four without a functional large sofa and the complete lack of transparency and accountability from your customer service team is extremely disappointing.

At this point, I genuinely regret purchasing from your company. The quality of your after-sales service has been unacceptable and I would not recommend your brand to others based on this experience.

I visited the Charlton Branch few days ago after a friend recommended the shop, I loved the place, lovely furniture but unfortunately had a really unpleasant experience. While browsing, I witnessed a male staff member burp loudly on the shop floor. It was really off-putting — even the other staff seemed visibly uncomfortable and bothered by it. It completely ruined the atmosphere.. Definitely not what I expected.