Just bought a car from FOW Trafford Park. The sales executive was Mike Brown. He was very professional, not pushy, answered all our questions and concerns clearly. He made the whole process simple and... Näytä lisää
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Had an amazing experience after purchasing my Tesla recently. Had a slight fault, FOW booked if in with there service team immediately. The fault required a main dealer reset, so it was booked in s... Näytä lisää
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Overall the service at FOW was great however, after purchasing an electric car, we then asked for the battery health check. After 4 times asking and being told its either in the computer system or 'up... Näytä lisää
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Very happy with the car overall. Biggest spend I have ever committed to on a car, disappointed to see the scuttleboards full of leaves, tyre valves missing caps, windows greasy on the inside. Minor to... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Yrityksen kirjoittama
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Yhteystiedot
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Yhdistynyt kuningaskunta
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Erinomainen
13 t. arvostelua
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On vastannut 97 %: iin saamistaan huonoista arvosteluista
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Really positive experience this week…
Really positive experience this week and thank you Dee :) I’ve just arrived home with my first automatic electric car. ( 3 days after first viewing) . Dee greeted us at reception and kindly gave me the keys for a couple of cars I had seen online. Prices great and similar to other dealers. FoWoffer some great warranty and aftercare products which some were not needed and felt no pressure to take out As someone who really hates the car buying process, this was actually great, good price given for my part ex too. Would really recommend. Poor guy didn’t even flinch when I broke with my left foot on my test drive of an automatic and nearly went through windscreen ( sorry ) !! Would say, good price, nice staff, no pressure and an overall good experience thank you. Dee ensured that all cosmetic work on tyres etc was carried out prior to collection. Will definitely use again:)
6. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that your experience with FOW was so positive, especially as buying a car isn't usually something you enjoy!
It's wonderful to know that Dee made the whole process so easy and enjoyable, from helping you explore your options to ensuring everything was ready for collection just three days later. We're also pleased that you felt no pressure when discussing our additional products and were happy with the part-exchange value offered.
Your test drive story certainly made us smile! We're sure Dee took it all in his stride, and we'll be sure to pass on your lovely feedback to him.
Thank you for choosing FOW and for recommending us. We hope you enjoy many happy miles in your first automatic electric car, and we look forward to welcoming you back in the future!
Many Thanks,
FOW Customer Service Team
Jaime was very professional and…
Jaime was very professional and knowledgeable. Explained everything in detail so we understood. Thankyou
5. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Jaime provided such professional and knowledgeable service throughout your experience.
It's fantastic to know that she took the time to explain everything clearly and ensure you felt fully informed and comfortable throughout the process.
We'll be sure to pass your kind words on to Jaime, who will be thrilled to receive your feedback!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Hi I am not happy at all
Hi I am not happy at all!
The service was not done !
The filters were all dirty and oil was dirty and was not changed,
And the back wheels alloys were cracked
I was driving on the road back home under the risk !!
You didn’t give me any discount
Lying that the car was serviced
Not happy at all
You sell the cars not truly checked and serviced.
And it will go on media how dangerous it is
And you change the PRICE UP when I called you about the car! £200 up over the night 😱
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to share your feedback. We're sorry to hear how disappointed you are with your recent purchase from FOW.
We take concerns regarding vehicle preparation and safety very seriously, particularly your comments about the condition of the alloy wheels and the servicing of the vehicle.
All our vehicles undergo preparation checks before sale, and any servicing requirements are assessed as part of this process. However, we would need to review your vehicle's individual preparation records to establish what work was completed and investigate the concerns you have raised.
With regard to pricing, our advertised vehicle prices can change, but we appreciate your frustration if the price increased whilst you were considering your purchase.
We're sorry that your experience has left you feeling this way and hope we can work towards resolving your concerns.
Many Thanks,
FOW Customer Service Team
Great to deal with.
There was/is a great selection of vehicles the organisation of which was very well operated. Jaime the sales lady was very efficient and delight to deal with. I had a small technical issue and FOW organised a diagnostic check at a garage near to me. As this was inconclusive FOW are have now booked me in to try to get to the bottom of it at their headquarters. So far they couldn't be more helpful.
4. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you were impressed with our wide selection of vehicles and how smoothly everything was organised.
It's lovely to know that Jaime made your purchasing experience so enjoyable with her friendly and efficient service. We'll be sure to pass your kind words on to her!
We're also pleased to hear that our Aftersales team has been helpful in arranging further investigations into the technical issue you've experienced. We appreciate your patience while we work towards identifying and resolving the concern.
Thank you for choosing FOW and for recognising the efforts of our team. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you had a great experience with us and found our team friendly and welcoming.
It's also great to know that you found our location easy to get to!
Thank you for choosing FOW, and we hope to welcome you back again in the future!
Many Thanks,
FOW Customer Service Team
An honest company
The basis of this review is we bought a car on the same basis and with the same honest transactional experience as if we were buying goods from a supermarket. We don't feel we were conned or pressurized or sold a "lemon".
The one negative I would say about this company is that it doesn't allow you to pay even a nominal £5 by credit card, thus depriving customers of the protection offered by law to anyone purchasing anything even partially financed by credit card.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave your review! We're delighted to hear that you found your car-buying experience with FOW to be honest, straightforward and pressure-free.
Our aim is to make purchasing a vehicle as simple and transparent as possible, so it's fantastic to know that this was reflected in your experience.
We also appreciate your feedback regarding credit card payments. We understand your concerns around the additional protection this payment method can offer, and we'll ensure your comments are passed on to the relevant management team for consideration.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Excellent service lovely staff would…
Excellent service lovely staff would recommend them if your looking for a new car
4. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you received excellent service and found our team so friendly and welcoming.
It's fantastic to know that you would recommend us to others looking for their next car. Your recommendation means a lot to us!
Thank you for choosing FOW, and we hope to welcome you back again in the future!
Many Thanks,
FOW Customer Service Team
Our 3rd visit was to collect the car. Thank you Danny @ FOW.
We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a purchase. The paperwork and a small deposit was made and the next day on our 3rd visit we transfered the payment, taxed and insured the vehicle and then drove it away. The whole process was so easy and I guess that's because the sales person (Danny) had perhaps done it many times before. Very courteous and extremely professional. Thank you Danny and FOW.
4. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that your experience at FOW Winsford was so easy and straightforward from start to finish.
It's great to know that you enjoyed being able to explore different vehicles over your visits and that Danny made the whole purchasing process run so smoothly. His courteous and professional approach is exactly the level of service we aim to provide, and we'll be sure to pass your lovely feedback on to him!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Vastaus yritykseltä FOW Car Supermarket
Thank you for your great review! We're delighted to hear that you found the whole process quick, easy and straightforward.
It's fantastic to know that everything was clearly explained and that you appreciated our relaxed, no-pressure approach to buying a car.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
It is a very efficient service that…
It is a very efficient service that covers all aspects of the sale and part exchange. This includes finance arrangements. I was a little disappointed about the part exchange deal though
4. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave your review! We're delighted to hear that you found our service efficient and that the whole purchasing process, including your part exchange and finance arrangements, was handled smoothly.
We're sorry to hear that you were a little disappointed with the part-exchange offer. We always aim to provide fair and competitive valuations based on current market conditions, and we appreciate that the amount offered may not always meet expectations.
Thank you for choosing FOW and for sharing your feedback. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
We had a great experience from start to…
We had a great experience from start to finish.
3. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had such a great experience with us from start to finish.
We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Bought an M140i here back in April…
Bought an M140i here back in April 2024.
The car was in good condition and exactly as advertised and I had a salesman who I forgot his name, which got back to me very quickly with any questions and made the whole process from being interested in the car online, to seeing the car, testing it and then purchasing.
2 and a half years later I still have the car and I love it just as much as day one.
I did find a set of Motech spacers on it that I had no idea about and wasn't advertised online, but the car looks better with them and it spared me having to spend a few quid on some myself lol.
I would buy from here again in the future.
4. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to come back and leave us a review over two years after your purchase! It's fantastic to hear that you're still loving your M140i just as much as the day you bought it.
We're really pleased that the car was exactly as advertised and that our sales team made everything straightforward, from your initial online enquiry through to the test drive and purchase.
It sounds like discovering the Motech spacers turned out to be a nice little bonus too! 😄
Thank you for choosing FOW and, most importantly, for saying you'd buy from us again. We hope the M140i continues to put a smile on your face for many more miles!
Many Thanks,
FOW Customer Service Team
Top notch service…
Turned up on a Saturday to view the car no pressure to buy lovely sales person came back the next day to pick the car up that easy very good service
4. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your great review! We're delighted to hear that you enjoyed our relaxed, no-pressure approach and received such lovely service from the team.
It's fantastic that everything was so straightforward, from viewing the car on Saturday to collecting it the very next day!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Simple buying and delivery service
I had to travel a fair distance to see the vehicle I wanted, so it was fantastic to be able to sort the viewing, test drive and paperwork before hand.
Huz is the agent that deals with EVs and he was brilliant, Test Drive carried out around the local area, car booked through workshop checks, paperwork done and delivery sorted in one go.
I'd just like to point out that the RAC extended warranty and service plan are a fair price, there's no massive mark-up. If you Google the cost of the plans, that's what they are!
From a visit at the weekend to a new car on my drive by midweek, can't say I've ever found it easier. Well done Huz and FoW.
30. syyskuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you so much for your fantastic and detailed review! We really appreciate you making the journey to visit us, and we're delighted that we could make the process as straightforward as possible by arranging everything around your visit.
It's brilliant to hear that Huz looked after you so well, from the EV test drive and workshop checks through to completing the paperwork and arranging delivery. We'll be sure to pass your lovely feedback on to him!
We're also pleased that you found the extended warranty and service plan to offer good value and appreciated the transparency around the products available.
Going from your weekend visit to having your new car on the drive by midweek is exactly the kind of smooth experience we aim for. Thank you for choosing FOW, and we hope you enjoy many happy electric miles in your new car!
Many Thanks,
FOW Customer Service Team
Trying to buy a car out-right
Trying to buy a car out-right, but it appears that FOW are only interested in Higher Purchase ones.
Mark
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're sorry to hear that you were left with the impression that purchasing a vehicle outright wasn't of the same interest to us as purchasing through finance.
Our customers are welcome to purchase their vehicle using the payment option that is right for them, whether that's outright or through one of the finance options available. While our team will explain the different options and products we offer, customers should not feel pressured towards a particular method of purchase.
We appreciate you highlighting how your experience came across and will share your feedback with the relevant team for review.
Many Thanks,
FOW Customer Service Team
Mike from the Trafford branch was first…
Mike from the Trafford branch was first rate, first time buying a car from FOW but it’s so easy and stress free. Will return when I want a new one. Top guys and girls.
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that your first experience buying a car from FOW was so easy and stress-free.
It's especially great to hear that Mike at our Trafford site provided first-rate service and made such a positive impression. We'll be sure to pass your lovely feedback on to him and the team!
Thank you for choosing FOW, and we look forward to welcoming you back when it's time for your next car!
Many Thanks,
FOW Customer Service Team
Dreadful customer service and after…
Dreadful customer service and after care, blatantly lied to me at times and tried to make it as difficult as possible to get the vehicle repaired, would not buy from fords of winsford again!
30. huhtikuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave your feedback. We're sorry to hear that you were unhappy with the customer service and Aftersales support you received.
Having reviewed the history of your case, we would like to clarify that you attended site for an appointment regarding the concerns with your vehicle. Following this, a further appointment was arranged so that we could continue with the necessary investigation and repair process.
Unfortunately, we did not receive a response from you regarding the second booking and have not heard from you since. This meant that we were unable to continue with the planned next steps or progress the repair further.
Many Thanks,
FOW Customer Service Team
Clear and simple process
Clear and simple process
Maya was very helpful
Overall a good experience
30. syyskuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found the whole process clear and simple.
It's fantastic to know that Maya was so helpful and made your experience a positive one. We'll be sure to pass your kind feedback on to her!
Thank you for choosing FOW, and we hope you enjoy your new car!
Many Thanks,
FOW Customer Service Team
The car had been ran out of petrol and…
The car had been ran out of petrol and had to be collected a few days late due to a part replacement so Tom the salesman we dealt with was on a day off.
We waited 45 mins after our appointment time not ideal.
The quick efficant work of Ellie the sales lady turned a disaster around (10/10 for her efforts ) .I find it particulary poor two male colleugues left a young lady to sort out the problems whilst they sat there talking about curry.This is not team work
The car we bought has been fine so far and was well presented .
24. syyskuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're pleased to hear that you're happy with the car and that it was well presented when you collected it.
We're sorry, however, that the circumstances leading up to collection and the 45-minute wait after your pre-arranged appointment made the experience more frustrating than it should have been.
It's fantastic to hear that Ellie stepped in and worked quickly to turn the situation around, and we'll make sure your 10/10 feedback is passed on to her. We're disappointed, though, to hear your comments regarding the lack of support she appeared to receive from other colleagues. Teamwork is extremely important, particularly when resolving an issue for a waiting customer, and your feedback will be shared with the relevant team.
Thank you again for your honest feedback, and we hope you continue to enjoy your new car.
Many Thanks,
FOW Customer Service Team
Great choice of cars for a range of…
Great choice of cars for a range of prices. I had a really helpful sales representative who answered all of my questions. The only reason it isn't 5 star is i felt a bit pushed to finance my car instead of buying it outright. The after sales team are great. I had a small issue with the tyre sensors but they arranged for me to go to a garage the next day and paid for all the necessary work. In my follow up call i mentioned that i had also purchased a new car battery as the car had the original one in and they made a contribution towards it that i wasn't expecting. Purchasing a car is very exciting but also very daunting and I feel like the service I received from everyone involved helped reassure me. Very happy.
2. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave such detailed feedback. We're really pleased to hear that you enjoyed our wide choice of cars and that your sales representative was helpful and able to answer all your questions.
We appreciate your comments regarding the finance discussion and are sorry that you felt some pressure when you preferred to purchase the vehicle outright. Our aim is to explain the options available while allowing customers to make the decision that's right for them without feeling pressured.
It's fantastic to hear that our Aftersales team looked after you so well when you experienced an issue with the tyre sensors, arranging a local repair quickly and covering the necessary work. We're also pleased that we were able to make a contribution towards your replacement battery.
We completely understand that buying a car can be both exciting and daunting, so it's lovely to hear that the support you received helped reassure you throughout the experience.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
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