Just bought a car from FOW Trafford Park. The sales executive was Mike Brown. He was very professional, not pushy, answered all our questions and concerns clearly. He made the whole process simple and... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Overall the service at FOW was great however, after purchasing an electric car, we then asked for the battery health check. After 4 times asking and being told its either in the computer system or 'up... Näytä lisää
Yritys on vastannut
Had an amazing experience after purchasing my Tesla recently. Had a slight fault, FOW booked if in with there service team immediately. The fault required a main dealer reset, so it was booked in s... Näytä lisää
Yritys on vastannut
I visited FOW on Friday 23/10/26 I was met by Lucas, I explained I was looking at trading in my car for a newer car. I viewed the car that was reserved & was happy to secure this purchase. Lucas was r... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Yrityksen kirjoittama
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Yhteystiedot
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Yhdistynyt kuningaskunta
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Erinomainen
13 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you received plenty of help and helpful advice throughout your experience with FOW.
It's fantastic to know that everything went according to plan and that our team made the whole process straightforward and enjoyable.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you found our team so polite, friendly and helpful.
Providing a welcoming and enjoyable experience is really important to us, so it's wonderful to receive your feedback!
Thank you for choosing FOW, and we hope to welcome you back again in the future!
Many Thanks,
FOW Customer Service Team
Helpful staff and reasonably low…
Helpful staff and reasonably low pressure sales pitch
9. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you found our team helpful and appreciated our relaxed, no-pressure approach to buying a car.
We always aim to give our customers the time and space to make the right decision, whilst being on hand to offer advice and support when needed.
Thank you for choosing FOW, and we hope to welcome you back again in the future!
Many Thanks,
FOW Customer Service Team
Greedy, inflexible, customers-non-focused
A greedy, inflexible, money grabbing company; dis-interested in pleasing customers.
Test drive lasted 4 minutes during which the staff member talked about their own car choice rather than allowing me to focus on my choice.
I only figured out how to operate the cruise control about 30 minutes into the drive back home after purchasing the car.
On pointing out some scratches paint
on 2 wheel arches, I was initially told it would be sorted before purchase. But on the day of collection the scratches were still there. Now I was told that such damage was to be expected in a car of this age (2024) and I could buy parts on Ebay to correct the problem myself. I disagreed and was referred to the manager who explained how difficult it would be for them to fix the problem.....remove wheel...unpin this & that etc..etc. I asked for a price reduction which was refused. Eventually he agreed to "send me some floor mats" as compensation. I'm still waiting for them after 1 month.
Within a week I realised I'd chosen the wrong variant when the handbook mentioned how to swicth on the head-up display, but there was no button.
They refused to give a refund within the 7 day period of purchase, offering instead a very low buy-back or part exchange price.
I would never use this company again.
Don't give them your hard earned money.
12. syyskuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with FOW has left you feeling disappointed.
We appreciate the concerns you've raised regarding the test drive, the vehicle's cosmetic condition at collection and the communication surrounding the agreed floor mats. We understand how frustrating it must have been to feel that your expectations were not met, particularly where you believed certain work had been agreed before collection.
Regarding the cosmetic concerns, our vehicles are pre-owned and some age-related wear and tear can be expected. However, we recognise the importance of clearly communicating what will and won't be addressed before a customer commits to purchasing a vehicle.
We also appreciate your disappointment regarding the vehicle's specification and your subsequent request to return it. Whilst we understand that you later realised the vehicle did not have a particular feature you wanted, a change of preference regarding the specification does not automatically provide grounds for a full refund. We appreciate that the alternative options discussed with you were not the outcome you had hoped for.
Your comments regarding the test drive experience, vehicle preparation and outstanding floor mats will be shared with our Sales Management team for review.
We're sorry that your overall experience has affected your confidence in FOW, and we appreciate you bringing these concerns to our attention.
Many Thanks,
FOW Customer Service Team
Smooth and easy purchase
Smooth and easy purchase. Delt with Geoff who was fantastic. Never felt pushed into buying. Everything I asked was answered. So really nice stock and a pleasure to deal with
9. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you found the whole purchasing process smooth, easy and enjoyable.
It's wonderful to know that Geoff provided such excellent service, answering all your questions and making sure you felt comfortable without any pressure to buy. We'll be sure to pass your lovely feedback on to him!
We're also pleased that you were impressed with our wide selection of vehicles.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Best customer service friendly staff…
Best customer service friendly staff lots of choices to choose a car I’ve got mine just at the first visit thanks to Lana
10. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you received such excellent customer service and found our team so friendly and welcoming.
It's wonderful to know that you were impressed with our huge selection of vehicles and managed to find your perfect car on your very first visit!
We're especially pleased that Lana helped make your experience so enjoyable. We'll be sure to pass your lovely feedback on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Really pleased with car
Had a good experience with fow
Really pleased with the car we bought. Couldn't fault staff, Really helpful. Only reason for 4 star review and not five is the warranty which is 30 days. Had 12months on previous car, I know they like to sell extended warranty but just seems mean. It's the lowest warranty on all my past buys.
11. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave your review! We're delighted to hear that you had a positive experience with FOW, found our team so helpful and, most importantly, are really pleased with your new car!
We also appreciate your honest feedback regarding our 30-day warranty. We understand that this may feel limited compared with the warranties you've received from other dealerships.
Whilst we offer optional extended warranty products for customers looking for additional peace of mind, it's important to clarify that our 30-day warranty does not replace or affect your statutory rights under the Consumer Rights Act 2015, which continue to apply beyond this period where applicable.
We appreciate your comments and will ensure they're shared with the relevant team for consideration.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
The whole process made easy
The whole process made easy. Not pushy, put at ease with their approach.
Thanks to Harry Hughes. Top man 👍
10. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you found the whole car-buying process easy, relaxed and pressure-free.
It's wonderful to know that Harry Hughes made you feel comfortable and at ease throughout your experience. We'll be sure to pass your lovely feedback on to him, and we're sure he'll appreciate the shout-out!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great experience
Great experience with Robin and Ryan. They made evrything easy and sorted out a few problems with minimal difference to me
Service by them was 5 star
Only one downside, the valet done prior to pick up was poor. Very little attention to detail and dried shampoo residue visible
2 star for them
Overall, a great experience to thanks to the sales staff
11. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave your review! We're delighted to hear that Robin and Ryan made your car-buying experience so straightforward and were able to resolve any issues with minimal inconvenience to you.
It's fantastic to know that you rated their service 5 stars, and we'll be sure to pass your lovely feedback on to them both!
We're sorry, however, to hear that the standard of the valet prior to collection didn't meet your expectations. Your vehicle should have been presented to a much higher standard, and we appreciate you highlighting the lack of attention to detail and the shampoo residue left behind. We'll ensure this feedback is shared with our Valet team to help improve our vehicle preparation standards.
Thank you for choosing FOW. We're pleased that, overall, you had a great experience and hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Mustang Mach E…
Went to FOW to look initially at a Tesla and then a Merc. Decidedly unimpressed. Spoke with a really helpful sales person, Becky who directed me towards a Mustang Mach E....so glad she did! I picked the car up today and couldn't be more impressed. For the price, spec and the way the whole thing was handled I cant fault FOW. Thank you Becky! I feel like I have a real bargain. What a motor!
11. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're absolutely delighted to hear how happy you are with your new Mustang Mach-E!
It's wonderful to know that Becky helped you explore a different option and find a car that turned out to be the perfect choice for you. Sometimes the best car is the one you hadn't originally considered!
We're thrilled that you were impressed with the price, specification and overall purchasing experience. We'll be sure to pass your lovely feedback on to Becky, who will be delighted to know how much you're enjoying your new car!
Thank you for choosing FOW, and we hope you enjoy every mile in your fantastic new Mustang Mach-E!
Many Thanks,
FOW Customer Service Team
Don't follow through on agreements, rush deals through.
TLDR: They agreed to swap a tyre with a cut in it, and just turned it around. Less than 6 months later the tyre failed and could've seriously injured me.
I bought a car from them in June. The whole experience felt rushed, as they wanted me to purchase the car within the weekend I showed interest. The car had some cosmetic issues, and a cut in the front right tyre. Over that weekend they 'fixed' those problems (the cosmetic issues were a rush job clearly), and within the drive home engine light came on and the had to take it back in to fix a problem with the radiator system.
Just a day ago, my front right tyre went completely flat on the way home from work. I stopped, got it up enough to get home (avoiding my normal drive down the M6) and took it to a tyre centre. The centre discovered they hadn't changed the front right tyre, they just swapped it around so the cut wasn't visible. This was the cause of the deflation, and could have costed my life.
I bought the car under the agreement that would be solved, and instead they risked my safety to make the process cheaper.
Avoid purchasing from this company.
9. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how concerning it must have been to experience a tyre failure whilst driving.
Vehicle safety is extremely important to us, and all vehicles undergo preparation checks before being released to customers.
We would, however, like to address your suggestion that the tyre was simply turned around to conceal the damage. Many tyres have designated inside and outside sidewalls and must be fitted in accordance with the manufacturer's specifications. It would therefore not be as straightforward as simply turning the tyre around to hide a cut.
We also strongly refute the suggestion that FOW would knowingly conceal a safety defect or deliberately put a customer at risk to reduce costs. This is not reflective of our standards or how we operate.
We're sorry that you felt rushed during your purchase and that your overall experience did not meet your expectations.
Many Thanks,
FOW Customer Service Team
We had plenty of time to look at car…
We had plenty of time to look at car before buying it. Luke was very helpful and friendly. Didnt pressure us to buy car. He was excellent. The only thing i didnt like at all was the sticker you put on back window advertising your company
10. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you enjoyed our relaxed, no-pressure approach to buying a car.
It's fantastic to know that Luke provided such friendly and helpful service, giving you plenty of time to explore the vehicle and make your decision. We'll be sure to pass your kind words on to him!
We also appreciate your feedback regarding the sticker on the rear window. We understand that this may not be to everyone's preference and will pass your comments on to the relevant team.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Thomas Nixon
Thomas Nixon - brillant sales adviser! Very happy with our new Volvo xc40. Would definitely recommend! Thanks FOW and thank you Thomas 🙏
10. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you're so happy with your new Volvo XC40!
It's wonderful to know that Thomas Nixon provided such brilliant service and made your car-buying experience so enjoyable. We'll be sure to pass your lovely feedback on to him!
Thank you for choosing FOW and for your recommendation. We hope you enjoy many happy miles in your new Volvo!
Many Thanks,
FOW Customer Service Team
Great service!
Jack was super helpful in helping me find my car, in a super stressful situation! Nothing was too much, Couldn’t recommend enough! :)
3. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Jack made such a positive difference during what sounds like a stressful time.
It's fantastic to know that he went above and beyond to help you find the right car and made the whole experience that little bit easier. We'll be sure to pass your kind words on to Jack, who will really appreciate your feedback!
Thank you for choosing FOW and for your recommendation. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Car purchase
FoW were incredibly helpful with our recent car purchase. Ryan was brilliant, making everything clear and was also incredibly prompt with replying to emails, answering all of our questions. This is the second car we've purchased with FoW, and we wouldn't hesitate to recommend them for their helpfulness and the range of cars available
10. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you've had another great experience purchasing a car with FOW.
It's wonderful to know that Ryan provided such excellent service, keeping you informed, answering all your questions and responding promptly to your emails throughout the process. We'll be sure to pass your lovely feedback on to him!
We're especially pleased that you've chosen FOW for a second time and continue to appreciate our wide selection of vehicles and helpful team.
Thank you for your continued support and recommendation. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Visit - test drive - car bought
A huge variety of stock at the Winsford branch. Service and staff support throughout was brilliant! Ruby our salesperson was a genuinely lovely human being, down to earth, funny, helpful and also kindly borrowed me her charger for my phone. This is our second car we have bought from FOW.I have now a new red car and was able to take it the same day!
10. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you've had another brilliant experience at our Winsford branch and that you were impressed with our huge selection of vehicles.
It's wonderful to know that Ruby made your experience so enjoyable with her friendly, down-to-earth and helpful approach. It's the little things that make a difference, even lending you a phone charger! We'll be sure to pass your lovely feedback on to her.
We're thrilled that you were able to drive away in your new red car on the very same day!
Thank you for choosing FOW for a second time. We really appreciate your continued support and hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
First time at FOW
Never dealt with FOW before. Wide variety of cars to look at. The staff were brilliant, Ryan Cain took care of us throughout the whole of purchasing processes. Very efficient and clearly explained everything to us. Would definitely recommend.
10. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that your first experience with FOW was such a positive one.
It's great to know that you were impressed with our wide selection of vehicles and the service provided by our team.
We're especially pleased to hear that Ryan Cain looked after you throughout the purchasing process, ensuring everything was explained clearly and handled efficiently. We'll be sure to pass your lovely feedback on to him!
Thank you for choosing FOW and for your recommendation. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that choosing your second car was such a smooth and straightforward experience.
We really appreciate you choosing FOW and hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Staff friendly and efficient
Staff friendly and efficient. Car sale turnaround quick and reliable. I am a new Customer for FOW and it definitely is a different experience than buying with a dealer. Less info on the vehicle just cover the basics. I think that could be improved. An offer of drink throughout the process also missing. Test drive smooth process. And final paperwork done quickly and with a friendly approach although not detailed. Overall I’m happy because I like the car chosen.
8. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave such a detailed review! We're delighted to hear that your first experience with FOW was a positive one and that you found our team friendly, efficient and helpful throughout the purchasing process.
It's great to know that you appreciated the quick turnaround, straightforward test drive and smooth handover.
We also really appreciate your constructive feedback regarding the level of vehicle information provided and the overall customer experience, including being offered refreshments during your visit. We understand that purchasing a car is a big decision, and it's important that customers feel fully informed and comfortable throughout the process. We'll be sure to share your comments with our Sales Management team to help us identify areas for improvement.
Most importantly, we're thrilled that you're happy with your chosen car!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new vehicle!
Many Thanks,
FOW Customer Service Team
Great experience
Great experience , was able to reserve the car i wanted , reception excellent salesman went through everything methodically. Pick up one week later smooth and the car had fuel which usually isnt the case
3. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had such a great experience with FOW, from reserving your chosen vehicle through to collection.
It's lovely to know that our reception and sales teams provided excellent service, taking the time to explain everything clearly and making the whole process smooth and straightforward.
We're also pleased that your car was ready for collection as agreed, with fuel in the tank for your journey home!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.