Just bought a car from FOW Trafford Park. The sales executive was Mike Brown. He was very professional, not pushy, answered all our questions and concerns clearly. He made the whole process simple and... Näytä lisää
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Overall the service at FOW was great however, after purchasing an electric car, we then asked for the battery health check. After 4 times asking and being told its either in the computer system or 'up... Näytä lisää
Had an amazing experience after purchasing my Tesla recently. Had a slight fault, FOW booked if in with there service team immediately. The fault required a main dealer reset, so it was booked in s... Näytä lisää
This is our third time with them and, once again, everything was really straightforward. Sarah was brilliant throughout, giving us all the information we needed and helping us with the documentation.... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Yrityksen kirjoittama
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Yhteystiedot
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Yhdistynyt kuningaskunta
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Erinomainen
13 t. arvostelua
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A Disappointing Experience
**A Disappointing Experience – Fords of Winsford**
I recently purchased a car from Fords of Winsford and, whilst I’m pleased with the vehicle itself, I have to be honest and say that the overall customer experience was disappointing.
My journey to the dealership took around four hours, and I had been advised that a member of the sales team would collect me from Winsford train station on arrival. Unfortunately, I received a text message to say they were tied up with another customer. As it was raining heavily, I decided to arrange an Uber to the dealership instead. These things happen, and I was happy to accept that as one of those unfortunate situations.
However, things didn’t improve much once I arrived. I was informed that my electric vehicle had not been charged overnight, despite being told beforehand that it would be fully charged and ready for my journey home. I was advised that I could go to McDonald’s and return later, and was even offered a complimentary coffee from the onsite café!. However, neither of these gestures addressed the underlying issue. Ultimately, I had to leave the dealership with very little charge remaining and find a fast charger to continue my journey home.
What made the experience particularly disappointing was the large sign on the wall next to where I was sitting with the sales executive, which read: “Nothing beats that new car feeling… It’s Epic.”
Unfortunately, my experience could not have been further from that statement. Buying a car should be an exciting and positive experience, particularly when you have travelled four hours to collect it. Instead, a lack of preparation and poor customer service took away much of that excitement.
I appreciate that dealerships can get busy and that unexpected situations arise. However, ensuring a vehicle is charged and ready for collection, particularly when the customer has travelled a considerable distance and relies on that charge to get home, should be a basic part of the handover process.
I’m not looking to be unreasonable, and I want to be clear that my disappointment is with the service and preparation rather than the car itself. However, Fords of Winsford missed an opportunity to make what should have been a memorable day a genuinely positive one.
Sadly, the car purchase was a much less enjoyable experience than it should have been, and I hope Fords of Winsford take this feedback on board to improve the experience for future customers.
10. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to share such detailed and constructive feedback about your experience with FOW.
Firstly, we're pleased to hear that you're happy with your new vehicle. However, we're genuinely sorry that the experience of collecting it fell so far short of your expectations, particularly after travelling four hours to visit us.
We completely appreciate your frustration regarding the collection arrangements at Winsford train station. Whilst unexpected delays can happen, we understand that being informed of a change to your arrangements at short notice, especially in poor weather, was far from ideal.
More importantly, we recognise your disappointment that your electric vehicle had not been charged as agreed ahead of collection. Ensuring a vehicle is prepared and ready for its new owner is an important part of our handover process, and we appreciate that this was particularly significant given the distance you needed to travel home. Having to arrange additional charging immediately after leaving us understandably took away from what should have been an exciting experience.
You're absolutely right that collecting a new car should be a memorable and enjoyable occasion. We work hard to deliver that experience for every customer, and we're disappointed that we didn't achieve this during your visit.
Your feedback will be shared with our Sales and Management teams, particularly around collection arrangements, vehicle preparation and communication, so we can review where improvements are needed.
Thank you again for your honest feedback and for choosing FOW. We hope that, despite the disappointing collection experience, you enjoy many happy miles in your new vehicle.
Many Thanks,
FOW Customer Service Team
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you've received such great support from our Aftersales team.
Providing excellent customer care beyond the initial purchase is incredibly important to us, so it's wonderful to know you've had such a positive experience!
Thank you for choosing FOW and for taking the time to share your feedback. We really appreciate it!
Many Thanks,
FOW Customer Service Team
Great
Relaxed ,calm no hassle.free way to buy a car, great service freindly staff.
11. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you enjoyed our relaxed, hassle-free approach to buying a car.
It's fantastic to know that our friendly team made you feel welcome and provided great service throughout your visit.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Anastasia and the other team members we…
Anastasia and the other team members we met were fantastic !
I would have given 5 stars but we weren’t advised we needed to pay the deposit as a bank transfer instead of a card until we arrived to collect the car which meant we had to return the following day, I also found the waiting area grotty.
13. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave us a review! We're delighted to hear that Anastasia and the other team members you met provided such fantastic service. We'll be sure to pass your lovely feedback on to them!
We're sorry, however, that some aspects of your experience fell short of expectations. We appreciate how frustrating it must have been to arrive to collect your vehicle only to discover that the deposit needed to be paid by bank transfer, resulting in an unnecessary return journey. This should have been communicated more clearly in advance, and we'll be sharing your feedback with our Sales team to help improve the handover process.
We're also disappointed to hear your comments regarding the waiting area. We want all our customers to feel comfortable and welcomed during their visit, so we'll ensure your feedback is passed on to the relevant management team.
Thank you again for your honest feedback and for choosing FOW. We hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Great service from Aaron in aftersales
Dealing with Aaron in aftersales has been a pleasure. He has been both responsive and reassuring. It is really appreciated.
14. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Aaron has provided such excellent support throughout your Aftersales experience.
It's wonderful to know that his prompt communication and reassuring approach have made such a positive difference. We understand how important it is to feel supported and kept informed when dealing with vehicle concerns.
We'll be sure to pass your kind words on to Aaron, who will really appreciate your feedback!
Thank you for choosing FOW and for taking the time to recognise our Aftersales team.
Many Thanks,
FOW Customer Service Team
Ford focus
I’ve had the pleasure of having Dharmender (Dee) Singh as my advisor, and I honestly couldn’t recommend him enough!
From start to finish, Dee has been absolutely amazing. He has helped me with everything I needed, explained everything clearly and professionally, and made the whole car-buying experience enjoyable and stress-free.
Dee is always happy to answer any questions, even outside of working hours, and goes above and beyond to make sure everything is taken care of. He is such a welcoming, friendly and down-to-earth person with a genuinely lovely personality, which makes him a pleasure to deal with.
I’m extremely grateful for all his help and support throughout the process. I would 100% recommend Dee to all my family and friends and would happily deal with him again in the future. Excellent customer service from start to finish! ⭐⭐⭐⭐⭐
13. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for such a wonderful review! We're absolutely delighted to hear that Dee made your car-buying experience so enjoyable and stress-free from start to finish.
It's fantastic to know that his friendly, welcoming and professional approach made such a positive difference. Taking the time to explain everything clearly, answer your questions and go the extra mile for customers is exactly the level of service we strive to provide.
We'll be sure to share your lovely feedback with Dee and our Sales Management team. We're certain he'll be thrilled to receive such a glowing recommendation!
Thank you for choosing FOW and for recommending Dee to your family and friends. We really appreciate your kind words and look forward to welcoming you back in the future.
We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
I recently purchased a MG XS EV from…
I recently purchased a MG XS EV from FOW and was very happy with the vehicle. Ellie the sales executive was helpful, informative, personable and answered all of my many questions. There was no pushy sales pitch which I have encountered at other car dealers. One disappointment was the quality of the valeting on the day I collected the car. I found a pencil and 10 cents coin in the coffee cup holder and there were several marks on the interior ceiling that hadn't been cleaned. Once I mentioned them to Ellie they were sorted very promptly.
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave your lovely review! We're delighted to hear that you're so happy with your new MG electric car and that Ellie made your purchasing experience such a positive one.
It's fantastic to know that she took the time to answer all your questions, providing helpful and informative advice without any pressure. We'll be sure to pass your kind words on to her!
We're sorry, however, that the standard of valeting wasn't quite where it should have been when you collected your vehicle. We appreciate you highlighting the areas that were missed and will share your feedback with our Valet team to help improve our preparation standards.
We're pleased that Ellie was able to get everything sorted promptly for you.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Excellent after sales...had problem…
Excellent after sales...had problem with overheating. Spoke to FOW said take to local garage as we 100miles away and it was water pump ...FOW booked the job in for me at garage...picked it up couple of days later...no quibble from FOW...Job done and very satisfactory...
5. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our Aftersales team.
We understand how inconvenient it can be when a vehicle develops a fault, especially when you live 100 miles away. It's wonderful to know that our team were able to arrange a repair at a garage local to you and get everything resolved quickly and without any unnecessary hassle.
Providing excellent customer care after you've driven away is just as important to us as the initial purchase, so your feedback really means a lot!
Thank you for choosing FOW and for giving us the opportunity to put things right. We hope you enjoy many more happy miles in your car!
Many Thanks,
FOW Customer Service Team
Robin Wiles our sales advisor was…
Robin Wiles our sales advisor was excellent.
He was polite, professional, super helpful and friendly.
He made our visit to the Winsford site to test drive two vehicles and absolute pleasure.
Many thanks Robin.
11. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had such an enjoyable experience visiting our Winsford site.
It's wonderful to know that Robin Wiles provided such excellent service, making you feel welcome and comfortable whilst exploring and test driving two vehicles.
We'll be sure to pass your lovely feedback on to Robin, who will be thrilled to know that his friendly, professional and helpful approach made such a positive impression!
Thank you for visiting FOW, and we hope to welcome you back again in the future!
Many Thanks,
FOW Customer Service Team
Well what can i say booked a car…
Well what can i say booked a car viewing Friday picked up new car Monday.
Everything explained dates and time schedules all adhered too.
12. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that your car-buying experience was so quick and straightforward, from viewing your vehicle on Friday to driving away in your new car on Monday!
It's wonderful to know that everything was clearly explained and that our team kept to all the agreed dates and times, making the whole process smooth and stress-free.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
The team are very helpful and always…
The team are very helpful and always polite no rushing you about and let you take your time in deciding what's best.
12. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you found our team so friendly, polite and helpful.
We believe choosing a car should be an enjoyable experience, without feeling rushed or pressured into making a decision. It's fantastic to know that our team gave you the time and space to find what was right for you!
Thank you for choosing FOW, and we hope to welcome you back again in the future!
Many Thanks,
FOW Customer Service Team
We arrived to view electric cars and…
We arrived to view electric cars and wasn’t disappointed by the choice. After selecting a vehicle which we showed interest in, we were shown to a waiting area where Ellie came to greet us. She explained she was relatively new to the role and we went through the procedure for a test drive. Subsequently we purchased the car. Ellie was very thorough and polite with her sales advice, she kept us up to date throughout the process as there were a couple things required for the service which delayed us collecting the car. Regular emails were sent and Ellie completed the sale when we arrived to collect the car once again being very polite and courteous. Ellie showed a positive and mature attitude towards her role throughout the sale and is an asset to FOW.
I have given 4 stars as it would be nice for the company to offer potential customers a drink instead of us purchasing our own there at a cost.
9. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to leave such a lovely and detailed review! We're delighted to hear that you were impressed with our selection of electric vehicles and found the right car for you.
It's wonderful to hear such positive feedback about Ellie, especially as she's relatively new to the Sales team. Her professionalism, thorough explanations and regular communication throughout the process clearly made a difference, particularly when your collection was delayed due to additional servicing requirements.
We'll be sure to pass your fantastic comments on to Ellie and our Sales Management team. It's lovely to see her hard work and dedication being recognised!
We also appreciate your feedback regarding complimentary refreshments. We understand that little touches can make a difference to the overall customer experience, and we'll ensure your suggestion is shared with the relevant team for consideration.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new electric car!
Many Thanks,
FOW Customer Service Team
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you found the whole purchasing process quick, easy and straightforward.
It's fantastic to know that our team provided helpful service and made your car-buying experience so smooth.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
I have had nothing but anxiety about…
I have had nothing but anxiety about buying a new car after my old one gave up on me but everyone at FOW have been amazing - from picking and reserving the car, right through to finance and collecting it - big shout out to Alex, Ewan, Jess and Callum for all your help with everything - you have made it less stressful for me and put me at ease with the whole purchasing of the car - Thank You !!
12. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your wonderful review! We're so pleased to hear that our team helped make what initially felt like a stressful experience into such a positive one.
We completely understand that buying a new car, especially when your previous one has let you down, can feel overwhelming. It's fantastic to know that you felt supported and reassured throughout the entire process, from choosing and reserving your car to arranging finance and collecting it.
A huge thank you for recognising Alex, Ewan, Jess and Callum! We'll be sure to pass your lovely feedback on to all four of them, who will be delighted to know they made such a difference.
Thank you for putting your trust in FOW. We hope your new car brings you plenty of happy, stress-free miles!
Many Thanks,
FOW Customer Service Team
Ellie
Ellie, although new to sales, was polite, helpful and nothing too much trouble.
We did test drive 2 cars but the desk said we might only be able to test drive one. We didn't buy first car that we test drove so may have potentially left without a car. Thankfully, Ellie organised the second test drive and it was that car we bought.
Great next day pick up too.
11. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Ellie made your car-buying experience so positive, especially as she's relatively new to the Sales team!
It's fantastic to know that she went the extra mile to arrange a second test drive, which ultimately helped you find the right car. We'll be sure to pass your kind words on to Ellie, who will really appreciate your feedback!
We also appreciate your comments regarding the initial uncertainty around arranging a second test drive. We understand how important it is to explore your options before making such a big decision, and we'll share this feedback with our team.
We're pleased that everything came together with a smooth collection the following day!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great Service, great value, would use again
Good value, great service, would get five stars, but unfortunately they didn't check the suspension of a vehicle before it went out. Their after-sales service is superb though, really helpful, paid all the money back for the diagnostics, repairs and taxis. Would definitely buy a car from them again.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you found your vehicle good value for money and received great service from our team.
We're sorry that an issue with the suspension was identified after collection, and we appreciate the inconvenience this must have caused.
It's wonderful to hear that our Aftersales team were able to support you throughout, arranging reimbursement for the diagnostics, repairs and taxi expenses. Providing excellent customer care doesn't stop when you drive away, so it's particularly rewarding to hear such positive feedback about our Aftersales service!
Thank you for your understanding and for giving us the opportunity to put things right. We're thrilled that you would choose FOW again and look forward to welcoming you back in the future!
Many Thanks,
FOW Customer Service Team
Brought a car online and was delivered…
Brought a car online and was delivered at my address. Is a BYD that should have 3 keys ( 2 normal keys and a card key ) . They only give me 2 keys whidout the card key and they said that they only had 2 keys and not the 3rd card key. I was to BYD showroom to ask how much will cost me to recode the keys and a new card key and they told me about 100-120 pounds. I asked FOW for a refound so i can make the keys but they just ignored me telling me that they cannot do anything about it so i need to pay for recodding , that is not optional because the “lost” card key can open my car anytime and my car would be stolen. For my own safety i will spend another 100-120£ so the lost card key will be desactivated and to take my mind off that someone could have the 3rd key.
8. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed regarding the number of keys supplied with your vehicle.
We appreciate your concerns, particularly around the missing card key and the potential security implications this may have.
As a used car supermarket, the vehicles we sell are supplied with the keys available to us at the time of sale, which may differ from the number originally provided by the manufacturer when the vehicle was new. Unfortunately, we cannot guarantee that every pre-owned vehicle will come with its full original set of keys.
However, we understand your concerns regarding the possibility of an additional key remaining active and the cost involved in having the vehicle's keys reprogrammed.
We're sorry that you feel your concerns were dismissed and that the communication you received did not meet your expectations. We'll ensure your feedback regarding the missing card key, vehicle security and the handling of your enquiry is shared with our Sales Management team for review.
Thank you again for bringing this to our attention.
Many Thanks,
FOW Customer Service Team
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you received plenty of help and helpful advice throughout your experience with FOW.
It's fantastic to know that everything went according to plan and that our team made the whole process straightforward and enjoyable.
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you found our team so polite, friendly and helpful.
Providing a welcoming and enjoyable experience is really important to us, so it's wonderful to receive your feedback!
Thank you for choosing FOW, and we hope to welcome you back again in the future!
Many Thanks,
FOW Customer Service Team
Helpful staff and reasonably low…
Helpful staff and reasonably low pressure sales pitch
9. lokakuuta 2026
Vastaus yritykseltä FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you found our team helpful and appreciated our relaxed, no-pressure approach to buying a car.
We always aim to give our customers the time and space to make the right decision, whilst being on hand to offer advice and support when needed.
Thank you for choosing FOW, and we hope to welcome you back again in the future!
Many Thanks,
FOW Customer Service Team
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