Fossil Arvostelua 2 009

Tried to order several mens wallets and several womens credit card holders during the holidays and the sale wouldn't go through. Tried to contact customer service by telephone and the message said they wouldn't be available until January 2, 2025. When I spoke to Valerie today, and explained the items doubled in price, she said first, she could only offer a 25%or Discout, then upped it to 30%. Still far more than what i would have paid had the original order went thru.

I received a gift of a watch about a year ago and as I was un-wrapping it I was praying "please be any brand other than Fossil". Unfortunately it was a Fossil and as anticipated it has stopped dead, just like the two Fossil watches I owned before this. I replaced the battery after 6 months but it stopped again soon after. From previous experience with Fossil Customer Services I know there is no point in trying to do anything about it, so I will just let it go and avoid in future.

I recently purchased a watch from the Fossil store in Roermond in August, and a few weeks ago, I noticed some issues with the leather strap. Although leather straps aren’t covered under the standard warranty, I reached out to the store and had the pleasure of speaking with Monika. Her customer service was nothing short of exceptional.

She not only understood the issue immediately but also went above and beyond to provide me with a new leather strap. Monika’s quick response, friendly attitude, and willingness to assist made the entire experience incredibly positive.

It’s rare to find such attentive and proactive customer service, and I’m truly impressed by Fossil’s commitment to customer satisfaction. Highly recommend both the brand and their fantastic team!

J'ai mis 1 étoile car on ne peut pas en mettre 0
J'ai commandé une montre le 9 décembre (cadeau de Noël). Soit disant "envoyée" le 11.
J'ai relancé une première fois par mail et téléphone le 18 car non reçue. On me dit "on vous rappelle"
Je me fait presque disputée quand jai relancé le 22 en indiquant que c'était un cadeau de Noël. On m'a dit "vous avez déjà appelé "
Bref, nous sommes le 30, toujours pas de montre. A fuir !

Absolutely terrible customer service. I ordered a watch beginning of November, the delivery and condition of watch was not a problem but the return amd refund process was incredibly frustrating and took almost 2 months. Customer service were no help and just sent me automated emails instead of actual answers.

I am very disappointed with Fossil.
I sent my personal smartwatch for repair a second time (first time = failed, same problem) at the end of November as agreed. (Case Number 10200136)
This went seemingly correctly at the beginning.
Fossil service suddenly cut off all contact and did not respond to any message.
The only logical conclusion I can draw from this is that I have been robbed, by Fossil.
I find this outrageous.

Second experience with fossil ordered the item it was showing the delivery on Dec 17th 2024 but now they are telling they are not able to track my package . I read several similar reviews in trust pilot since fossil is not posting our negative reviews . Who all are interested to join with me to demand fossil to post actual review in their website . This is the second time I have the same experience. Let us start a campaign in social media where we are allowed to post reviews and gather our contact information so we can decide on further actions

Pessimo
Ho ordinato un orologio con incisione per mio padre come regalo di Natale.
Garantivano la consegna entro natale se effettuavi l’ordine entro il 16 se aggiungevi l’incisione ed entro il 17 se il prodotto non veniva inciso.
Ho effettuato l’ordine il 13/12……
Oggi è il 24/12 e dell’orologio ancora nessuna traccia, per di più il corriere incaricato non sa dov’è il mio pacco…..
Mai più

Même histoire que Helios.
J'ai commandé une montre qui n'a pas été livrée. la commande a été annulée sur le site, mais le prix prélevé sur mon compte. Aujourd'hui, je ne suis toujours pas remboursé et on me demande de vérifier auprès de mon voisinage qu'il n'a pas reçu la montre par erreur ... une montre jamais envoyée !!!
Un site malhonnête avec des opérateurs malhonnêtes. Dommage, les produits sont sympas (à voir dans la durée).

Worst experience! I ordered a Fossil watch 8 days ago and it hasn't been delivered. Fossil had issues with the delivery company (UPS) but didn't look into it or informed me. 3 days ago I flagged this and asked for an update/ clarification, but they just sent me the same tracking number and told me to wait, without investigating further. I contacted again on chat, and after an hour of me really insisting that they look into it, now it turns out there was an issue, and they need time to update their delivery partner!!! So frustrating, not only that I had to insist because they didn't want to action, but also that I had to waste so much time contacting them, not to mention waiting for the order. I rarely see such poor service, it's appalling. The customer care adviser told me that don't investigate if something goes wrong until the customer raises an issue/ complaint, which in my case took emails and an hour on chat of constant pushing. It is shocking!

Die Webseite ist eine einzige Katastrophe. Mir ist es schleierhaft, wie deutsche Unternehmen die nächsten 10 Jahre überleben wollen.
Will man etwas bestellen und gleichzeitig ein Konto erstellen bricht es mitten im Prozess ab, oder es erscheint eine Fehlermeldung ohne Hinweis was fehlerhaft ist. Die Adresse ist angeblich ungültig obwohl sie von Paypal importiert wurde. Dann ist der Bestellprozess abgeschlossen, aber es kommt keine Bestätigungsmail. Möchte ich mich erneut anmelden, kommt die Meldung dass es kein Konto zu der E-Mail gibt, obwohl ich sogar eine Gutschein-Mail auf eben diese Adresse nach der Anmeldung bekommen habe.
Möchte man den Support kontaktieren, muss man sich erst einmal durch die vorgeschalteten FAQs durchsuchen nach einer Kontaktmöglichkeit. Da gibt es dann nicht einmal direkt eine E-Mail Adresse sondern einen Chat-Bot, bei dem die Verbindung dann mitten im Chat abbricht und man neu beginnen muss. Dabei hat der Kunde ein ganz konkretes Problem, was ganz offensichtlich kein FAQ Chat Bot beantworten kann.
Hat man sich im Chat Bot dann durchgeklickt, landet man in einer Chat Warteliste und darf natürlich wie in der Telefonschleife nicht die Seite verlassen um seinen Platz zu verlieren. Zwischenzeitlich ist man dann auf Warteschlangen Platz 3, plötzlich dann auf einmal wieder auf 5... Da darf man dann noch einmal eine 15min warten, bis man einen Text! austauschen kann, den man auch per Ticket-System (E-Mail) hätte austauschen können. Die Dame war sehr nett. Leider sind Stornierungen (bei Doppelbestellung) nicht möglich, obwohl die Ware noch gar nicht bearbeitet/ versandt wurde. Was für ein Witz ist denn dieses Unternehmen. Da möchte man Kosten für das Unternehmen sparen und es wird einfach ignoriert, weil der unternehmensinterne Prozess es verbietet :D
Welcher BWL Student hat sich das denn ausgedacht.
kein Wunder, dass immer weniger deutsche Produkte kaufen und zahlreiche gestandene Konzerne Probleme mit chinesischer Konkurrenz bekommen.

I've never seen an online store this bad before. I was making a watch purchase, and then selected apple pay to complete my order. I selected the store I wanted to pick it up from and rather than getting it ready at the store I selected, they are delivering it to my address. When I contacted support they said they can't cancel the order or change the shipping address, despite having JUST placed the order less than 2 minutes ago. Now it will arrive after the holidays. Absolutely terrible

We ordered a rfid Logan clutch purse with free embossed initials. Paid £7.95 shipping as well. We got it 8 days later and the purse was fine however the embossing was terrible and smudged. We contacted customer services and sent emails all ignored.Got 2 complaint cases numbers, and got no replies. They received our returned item but could not send a replacement despite them still being sold on line. They then lost our item in their warehouse, and so have not issued our refund.
Its got to be the worst customer care in the world. No gestures of goodwill, and so far no refund for what we paid.

Have bought Fossil watches and purses in the past and have been pleased, but this time they have spoilt our christmas as it was a present for my wife. I am out of pocket and having to spend again because of them. I would give them no stars if possible and beware trading with these unprofessional people...It has been dire....abysmal...and worse.

They have two weeks then ill see them in court to get my money back.
Keep photos of everything, screenshots and even sending back the return as they dont send an email receipt or give you one at the sending till. They use UPS.

Found out today that the purse was not properly logged in at their warehouse and has gone missing....yeh right...i actually believe that they are so poor.

Stay clear of online buying from them. Its my last time...Use RESOLVER if you get in a dispute with them ... i have. If that fails, small claims court.

J'ai passé commande début décembre pendant les réductions pour une montre. J'ai demandé à la faire gravée étant un cadeau pour un proche.
Aucune nouvelles pendant 2 semaines il a fallu que je leur envoi un mail pour avoir des nouvelles. Le sav m'as juste dit que la commande avait été annulée sans me prévenir, et quand j'ai demandé une raison ils me disent juste rupture de stock alors que la montre étais encore en stock quand je l'ai commandé.
Je trouve ça inadmissible, aucune communication avec le client et ils s'en foutent de votre commande. Même pas une excuse rien.

Am 27.11. in der Black Friday Week ein Herren Portemonnaie bestellt. Nach zwei Wochen Stornierung durch Fossil aus Gründen, die sie nicht zu vertreten haben.
Dass aber seither kein Wort zur Rückerstattung des Kaufpreises gesagt wird und ich auch nicht über den Kundenservice Hotline weiter komme, die
lediglich darauf trainiert zu sein scheint, tröstende Worte zu finden, hat Fossil sehr wohl zu vertreten.
Ich mag die Sachen von Fossil wirklich gerne, aber zukünftig werde ich dort nicht mehr kaufen.

J'obtiens une carte cadeau Fossil via le site Glady (site de chèque cadeau que j'ai eu via mon entreprise. Sur la carte c'est indiqué en magasin sauf que Fossil n'a presque plus de magasins, uniquement à Paris, dans le sud y a aucun magasin Fossil, il y a des produits chez GL, histoire d'or, printemps... mais aucun accepte pas la carte cadeau.
Je contacte le site pour me faire rembourser ou soit une carte cadeau pour utiliser en ligne et leur seule réponse est de me dire que c'est pas possible de faire une carte pour le site et qu'il faut regarder sur store locator le magasin plus proche alors que j'ai expliqué 50 fois que personne accepte leur carte, c'est leur unique réponse, au téléphone la personne me dit qu'elle peut rien faire et elle me raccroche au nez.
Alors dans c'est cas là il faut pas se mettre en partenariat sur les sites de cadeaux s'ils peuvent pas honorer la vente, ça veut dire que j'ai perdu 75€ de ma cagnotte cadeau et eux aucune solution, c'est du vol!! ils ont perdu une cliente, plus jamais j'achète chez eux, inacceptable leur SAV

Delivery delayed since 2 weeks now untrackable contacted Fossil said they have to wait another 3 days to do something for my 300$ order and gift for christmas. Never buying there again

I ordered a Fossil product online from FESCO GmbH (Germany) on November 29, 2024, and it’s now December 13 – my order is nowhere to be found. Initially, I received a UPS notification on December 4 that my item would be delivered, but the delivery was delayed for a day. On December 5, I got another notification stating, “The company or receiver name is incorrect. This will delay your delivery." which is weird as I put my details correctly while placing the order.

I contacted UPS immediately to update the details, but they were completely unhelpful. They advised me to file a loss claim, which I did, but there’s been no progress or update since then.

To make matters worse, there’s no contact number on Fossil’s site/FESCO GmbH that I can use to escalate this issue. I sent an email, but it’s been ignored – absolutely no response! This is the worst customer service experience I’ve ever had.

I want my refund immediately! I feel scammed, and I wouldn’t recommend anyone to trust this company. Stay away from Fossil unless you want to deal with endless frustration and zero accountability.

Bijoux qui ne durent pas dans le temps. Se cassent, s'abîment assez vite, du toc ! À ce prix, autant acheter de l'argent ou des pierres semi précieuse qui durent toute la vie et plus.

Fossil verliert mein Paket im Lager und sucht keine Lösung.
Mein Paket wurde am 02.12. für den Versand vorbereitet und nie von DHL abgeholt, also im Lager verloren. Ich teilte dem Kundenservice mehrfach mit dies bis 14.12. Zu benötigen, dieser lehnt Ersatzlieferung oder Erstattung ab, ich werde hiergegen vorgehen