Fossil Arvostelua 2 009

I gifted Fossil watch getting from outlate store with very reasonable price my sister love d it.

A follow up from previous complaint
I telephoned again and spoke to a lady who then again apologised but can’t really offer any resolution except pass it on again !
My watch was now I learnt today was posted back 31/07/25 by repair centre, no tracking provided to me then and funny how after asking for details this past week this is first time I’ve been told my watch has been sent
So no tracking number and been told to be patient as should hear in 2 days ! If it’s been tracked a number is given automatically by shipper , but just more untruths
I even had message today saying my watch has been repaired ! This is after a week ago being told a new glass cannot be fitted !
The repair centre is only about 4hours away, I could drive there ! In fact I could walk there and back in the time it’s taken to be sent from Fossil
Faster than a van!!!! If I walk !!
It’s behind shambolic all hidden behind emails and call centres.
My watch is of sentimental value to me, it’s not the cost of it it’s the memories it possesses for me but Fossil customer repair service is so poor

Montre envoyée en réparation, celle-ci est payée ainsi que la livraison. Au renvoi du colis par Fossil, il se perd, on me demande de signer un document sur l'honneur et à partir de là les problèmes débutent avec ce service. Je suis inondée d'e.mails intempestifs où l'on me demande de faire leur travail.
Je propose de faire un échange au bout de plus de 15 jours sans résolution, pour eux le colis risque de réapparaître et cela même après avoir fait un détour aux États-Unis (selon colissimo) ... ce dont je doute fortement puisqu'il indique être "non trouvé". J'affectionne particulièrement cette marque mais je me retrouves très déçue par cette expérience longue et préjudiciable pour le consommateur.

Just bought a watch via amazon, amazing quality good price very happy with it.

Kundenservice Müll, Produkte Müll. Ganz einfach, so wie alle Vorredner es hier bestätigen.
Uhr war defekt, nach ein paar Tagen. Die garstigen Damen am Service waren unfassbar widerlich! Wurden Lautstark obwohl ich einfach nur das Problem mitteilen wollte, mir ist ein respektvoller Umgang wichtig, und ganz ehrlich, es kann ja mal passieren ein Fehlprodukt zu erhalten... Aber die waren echt drauf! Ekelhaftes Unternehmen. Hab die Uhr verkauft nach der Reparatur.

Compré un reloj con 3 años de garantía en Enero 2024.
En Junio de 2025 salió volando de mi muñeca mientras caminaba, lo mandé a reparar bajo garantía y me quieren cobrar la mitad del valor del reloj cuando se ha roto solo, ya que justo la correa no la cubre la garantía.
Unos estafadores la verdad, unos delincuentes de guante blanco.

Leider hat die Qualität und auch der (Kunden-)Service sehr stark nachgelassen, vor allem seitdem viele Stores geschlossen wurden. Nur um ein paar (negative) Erfahrungen zu nennen:
- kein Umtausch, Beratung und Co. im Store möglich, bei Kauf im Online Shop
- Reklamation im Garantie Zeitraum. Abstimmung per Mail sehr umständlich. Ware muss eingeschickt werden. Retourenlabel dafür nur auf Nachfrage, nicht proaktiv. Man bekommt einen Warenwert genannt, für den man sich Ersatzprodukte aussuchen kann. Ausgeschlossen sind natürlich Produkte im Sale. Es gilt nur der reguläre Originalpreis der Ware. Somit sehr beschränkte Auswahl an Produkten, sofern es den regulären Artikel, den man ersetzen möchte oder wohl besser muss...
- Retourenprozess: seit Monaten heißt es, dass es Probleme bei der automatischen Erstellung von Retourenlabel gibt. Man bekommt nur ein ups Label, kein DHL, wie es eigentlich auch möglich sein müsste, laut Info auf der Webseite. Somit muss man umständlicherweise den Kundenservice kontaktieren
--> alles in allem: es macht einfach echt keinen Spaß mehr bei Fossil einzukaufen. Ich mag die Marke und die Produkte sehr, aber die bzw. meine negativen Erfahrungen häufen sich. Empfehlung: stockt euren Kundenservice auf, überarbeitet Prozesse und dann steigt auch die Kundenzufriedenheit wieder. Es gibt genügend Unternehmen, die man sich da zum Vorbild nehmen kann

I called customer service and was wanting a link to a watch a purchased. They claimed I needed to call back Tuesday or Friday of the next week because they were having problems with receiving payments. What a joke!!

This is an absolute joke of a company. I requested a change to an engraving (due to their error) and was advised they could not process this and to cancel my order. And then informed me that engraved orders cannot be cancelled and refunded. Customer service was horrific.

Bon bah je vais rien dire de nouveau (il suffit de lire la majorité des avis)
On m'offre une montre automatique, qui marche pas... on la renvoi, on me la répare, on me la renvoi, tout va bien, je l'attache a mon poignet, le boîtier tombe... Le principe du boîtier etant de fermer, je me retrouve béat face a ce miracle ...
Et du coup impossible de le réparer parce que pas garantie etc... alors qu'on voit que le joint est plié/tordu et cest qui gêne le boîtier, mais c’est pas dans la garantie donc c'est mort... pour une montre a 400e ca pique...
Service client médiocre
La bise

j'ai téléphoné chez Fossil Bruxelles parce que pas satisfait, je dois dire honnêtement que ils ont bougé, ils ont étaient plus que correct, je suis plus que satisfait de leur suivi
merc, je recommande

Alors commande perdu par ups et pas de remboursement …fuyer n acheter pas 150 euros use dans le vent ….

Ich sehe die schlechten Bewertungen die sich mit meinem Erfahrungen decken. Billige Produkte für viel Geld und sehr schlechter Kundenservice. Nie wieder und nicht zu empfehlen

Pessima esperienza al Fossil outlet di Noventa

Mi sono recata in questo negozio, dove avevo acquistato il mio orologio Fossil, per cambiare la pila. Con mia grande sorpresa, la commessa mi ha informata che, per politica aziendale, Fossil non vuole perdere tempo in operazioni di assistenza come la sostituzione delle pile o l’adattamento dei cinturini. Il servizio sarebbe costato 25€, contro i 5€ richiesti da qualsiasi orologiaio.

È stata la stessa commessa a consigliarmi di rivolgermi altrove, pur lavorando per il marchio: questo dice molto sulla qualità del servizio post-vendita.

Delusa e infastidita, posso dire che non acquisterò mai più un prodotto Fossil: l’assistenza è inesistente e, onestamente, nemmeno il design dei prodotti giustifica prezzi e politiche così assurde.

J'ai acheté une montre de marque Fossil (modèle Harwell) avec bracelet en cuir en octobre 2024. En avril 2025, au moment de changer l'heure (hiver-été) la tige couronne se détache et tombe, j'essaie de faire jouer le SAV et on me dit que cette pièce ne rentre pas dans la garantie. Résultat 79 € de ma poche ce qui représente la moitié de son prix. Si la montre avait été plus ancienne elle serait partie à la poubelle directement. Je précise que je possède une trentaine de montres, dont quatre de la marque Fossil dont la plus ancienne à bien 25 ans, je suis hyper soigneuse et que je n'ai pas porté la montre réparée tous les jours. Pour info, elle est "made in China"

J'ai passé une commande sur internet sur le site fossil ils ont livré mon colis à la poste ou à UPS qui dit me l'avoir livrer et m'avoir vu pour me remettre le colis or je n'étais pas présent de tout le weekend je ne sais pas où est ma montre et on me dit maintenant dans ta mets les démarches auprès de la police c'est une honte non seulement j'ai payé je n'ai rien reçu et je dois faire la totalité du travail très déçu du SAV fossil

I bought a Skagen watch with a leather strap several years ago from John Lewis. Fossil subsequently have taken over Skagen. The watch has a lifetime guarantee but not the strap. In time the leather strap needed replacing which I successfully paid Skagen to do. Some years later I again needed a replacement leather strap but as Fossil have taken over Skagen I had to deal with Fossil. They informed me that the leather option was discontinued but they had a Skagen mesh strap which would perfectly fit my model of watch. I agreed to purchase this and they emailed me that I would immediately be sent a link to make a payment of £55. 3 weeks and 2 emails from me later I finally received the link and paid by PayPal. The strap duly arrived and I took it to a reputable professional fitter who pointed out that the Strap was not suitable for purpose as the holes on the strap did not align with the fixing holes on my watch. So a few days after I had received the strap I contacted Fossil with a photo clearly showing the strap and watch were incompatible and requesting a refund. Fossil's Customer Service made every effort to avoid giving me a refund. They claimed that the strap was correct but my watch was faulty (untrue!), and then that my watch never came with a leather strap but was originally fitted with an identical mesh strap (untrue). They seemed completely unaware that I had a legal right to return the strap as unsuitable for purpose and get a refund. I had to tell their Customer Service that as it was only a matter of days that I had the strap I had every right to return the strap as unsuitable for purpose or indeed as it was bought online I could return the watch within 14 days if I simply didn't want it. Eventually, they conceded and sent me a return label, followed by an acknowledgement of receipt back of the strap. Legally they then had an obligation to refund me £55 within 14 days. After 10 days I contacted them to remind them of this and received a message back that they wouldn't be able to return my money using PayPal by which means I had paid for the strap but would only make an International Bank payment instead. This required me sending my bank details including BIC and IBAN details! If I supplied all this information immediately then they would try to refund me within the 14 days. I spoke to my Bank Manager to find out the BIC and IBAN details and he informed me that they should simply have paid me back into my PayPal account. I sent Fossil all the Bank information they now required and, in exasperation, finally threatened legal action. I received payment a few days later. It took me many many emails and 6 weeks to get my money back.

I was in touch by email with at least 7 different members of Fossil's Support Group. All were charming and sympathetic but generally incompetent and with apparent complete disregard or knowledge of UK Consumer Laws. Fossil please train your Support group that you have a legal obligation to be more reasonable and helpful to your Customers.

Sehr schlecht Kundenservice,
10 Tage warten und kein Paket da. Und das einzige was die sagen, dass ich warten muss.
Der Satz können die nur, egal wie lange man mit denen diskutiert.

Fossil accepted my online request for a battery replacement for my discontinued smart watch (FTW7009). The process requires Fossil to accept the request before sharing the estimated cost and postal details, which they duly did. But Fossil couldn't fulfill the request ultimately as the proprietary rechargeable battery is discontinued. Fossil would have known this so should never have accepted the service request in the first place.

The whole process was dragged out over more than 6 weeks as the workshop reported a long list of faults to do with sensors not working, screen being blank, not charging, citing these the reasons for not changing the battery. These were of course unrepairable as the watch was discontinued. It was only after I persisted to understand more detail on the faults (that weren't apparent to me before I sent it in) and asked to have the battery changed anyway, that Fossil said they didn't stock the batteries any more. And just to add to the experience on returning my watch they did not also return the charging cable, so it was another 2 weeks waiting for a replacement from Europe.

A cynic would likely think the faults reported were actually fictitious and was a ploy to divert me from the fact that a watch that wasn't all that old (3-4 yrs) is unsupported. And, by accepting the service request and finding all the faults it might make me more likely to just buy a new one instead, taking up their offer of 30%. Or they could send my watch back free, (but not both!) Hmmm...

Très déçu de la qualité des bijoux sur 11 produit acheté 6 d'entre eux on un problème soit les brillant partent et pour les autres la couleurs change.
Un SAV qui ne répond pas.
Plus jamais dommage