Ford Insure Arvostelua 

Honestly I wouldn’t even give them a star but I had to for the sake of this review. Absolutely shocking do not go for this insurance company. This isn’t even myself I’m complaining about my girlfriend got into an accident and they wrote off her car. First of all didn’t even notify her that her car was wrote off, my girlfriend followed up with the garage. Therefore meaning she wouldn’t have been insured to drive with no notification whatsoever. And also was told on the phone that they were gonna hold the money until she bought a car which isn’t even legal. And was on the phone for 2 hours, and ended up speaking to the same person we started with. Still a going issue. Joke of a company.

Excellent service

Helpful service, guided me through the choices

The member of staff was very helpful and kind but it took 90min to do such a simple thing of insuring my car due the red tape attached in using IT at every level.

I neary did not have my car insured due to direful way of

Very competitive rate and simple to set up.

Good price and simple and easy to insure online

We just spent an hour on a chat via the Ford Insure website with one simple question. None of the 4 operatives could answer as they were not Ford Insurance operatives?!! Sort out the Customer Service - it's ridiculous that I am told to my question " I would like an answer to the following please - I have recently got a new Ford Puma on A Personal Contract Hire agreement. If my vehicle should be written off within the first year, would my insurance replace the vehicle with another brand new vehicle, although I am not the registered keeper due to it being Ford personal contract hire ?

Answer - 'generally, yes'. That's not good enough! Could not give a real answer.

Very friendly and helpful lady who explained the policy and answered all my questions very professionally

My renewal premium has increased every single year despite no change in my circumstances.

Same car. Same address. Same mileage. 4 years No Claims Bonus.
Only claim on the policy was a non-fault windscreen claim, which does not affect NCB.

Last year’s premium: £1,557
This year’s renewal offer: £1,894

That’s an increase of over £330 for no increased risk.

When challenged, the insurer hid behind generic explanations and claimed this was the best possible price, reducing it by only £70, which is frankly insulting. No real justification was provided for the repeated year-on-year increases other than “pricing models”.

This feels like nothing more than loyalty penalty pricing dressed up as compliance. If this is how existing customers are treated, I’d strongly recommend shopping elsewhere.

I will not be renewing.

Stacey Last you are robbing people blind.. should be ashamed of yourself.

No long waiting time and easy to get the information required. Manufacturer added options at time of build is included. Aftermarket PPF is accepted also.

Great staff and helpful

The lady I spoke with was ok until I told her that I was cancelling my policy and objected to paying approximately £90 cancellation charge. I know Insurers are in business to make money but I don’t understand why I’m being penalised for no longer having a car. Funny how attitudes change from positive, when taking out a policy, to negative when cancelling. Perhaps, like Ford, I should also charge an admin fee, given the time it has taken me to deal with this matter, whilst recovering from surgery.

Easy application with known, trusted companies.
Use of genuine Ford parts guarantee is a good asset, as is level of cover.
The website itself seems quite easy to navigate.

Great communication very helpful with the issue I had

Quote through Ford as bought new car and it was very competitive, so transferred to Ford from existing provider.

Good quote and efficient set up of policy. Could not get app to work to check documents but customer services very helpful

A quick and simple process and great value insurance premium.