Foodpanda Hong Kong Arvostelua 

I have used it 6 times without any problems, but on my 7th order they cancelled my order and NO refund. I contacted them and they said I did not answer my phone so we cancelled it. I did not receive any calls from food panda.
Anyway Money lost and will never use it again.
Should for checked all the reviews online before I use this App.

They need improvements in terms of managing their delivery time

They sent me wrong delivery. But never assists to settle problem. They said they will contact the restaurant to re-send my order. So I called to restaurant later, and found that foodpanda have never contacted them. They lied to me.

Therefore, I contacted their cs again. The CS cut my conversation two times. Repeated messages were sent to me again and again.

Ironically, they sent me “email template” serval times and let me know I have got a full refund and wish me have a good day. I really had a good day without dinner. Thanks for your wishes foodpanda.

AWFUL!! Avoid at all costs. The delivery people always avoid instructions that you've provided on the app and will CANCEL your order when they cannot locate the delivery location even though the full location and additional information has been provided. Foodpanda customer service REFUSED to refund and attributed the blame to the customer even though the rider ignored instructions. Go elsewhere for a food delivery service that you can actually rely on.

Hi I ordered noodles but the noodles are missing and you are refusing to redelivery? What the hell is this? Why should I bother ordering with you again? This is appalling. Order number #w1pq-zzza

I was scammed and they never helped. Watch out, you might order your nearest restaurants to pick up and order from a branch 10km away.

Patronising and poor service. My company uses foodpanda as we do a lot of projects and have to work late. Foodpanda often miscommunicates our orders so food is left on the pass without anyone picking it up. By the time you have chased and they've sent someone, the food arrives stone cold. Don't expect much of an apology either as it's usually 'we promise it won't happen again'. Worse still is missing food - instead of arranging a replacement or providing a voucher to cover a re-order, they will issue a voucher value of their liking and then cut you off everytime you complain. When you write in or escalate, the response is "Unfortunately the refund has been issued :(". First, completely unprofessional, and second - no refund has been issued - they have issued a voucher to use again for their service for an incorrect amout. They also use AI assisted chatbots - their agents often trip up and send unrelated replies based on keywords. They deny it, but it's very patronising. At least Deliveroo's service is more responsive and professional. I'm surprised our company has a corporate account, although I think they will close it given recent issues and appalling customer service.

Absolutely horrible experience dealing with a refund that I requested almost 2 months ago.
Placed over 50 orders with them so far, 99% was smooth ( I always picked foodpanda because of the wide range of restaurants they offer) and there was this one time where an item was missing in the order on 30 Dec 2020, been contacting their CS requesting the refund from day 1 and it’s now 18 Feb, still UNRESOLVED. Just one issue where it simply shows how ridiculous their customer service is - every single response is robotic, confirmed with me the “refund was processed” but till now it’s still not in my bank account and unwilling to provide the proof to me, kept telling me to wait for “10 business days” for the refund to be reflected (which I have been waited for weeks anyway but of course that didn’t happen), never really addressed my issue and it was a different person replying every time (don’t think the team knows what the customers want as everyone in the team is “handling” my case without understanding it.) What a disappointment for their customer service despite their great choices of restaurants and delivery associates are super friendly.

The service is as expected. It depends on the expectation level, if you pay small amounts expect small service

I ordered from food panda last night and ordered 2 items at the same restaurant on one bill. After I pressed paid, they sent a message saying the $85 item is not available but the cheaper item is available. I automatically notified the “help” button on the app and asked them to cancel the whole bill. I don't want to pay 30-40 dollars full delivery charge for one item worth only cheaper item. At first, they sent a message saying the “order” had been cancelled but 10 seconds later, someone from the app sent a message saying we need to pay for the cheaper item and pay for the delivery charge and that they are sending that item to our home. The cancel message they sent before was for the $85 item only.
Then through the app, I argued that I already cancel the order and food panda confirmed it. But No, foodpanda people kept insisting I need to pay. I gave up and called my credit card company to stop payment to this charge because the agreement was broken and I also have a confirmation in writing(took a screenshot)which it says the “order” Was Cancelled!
I will never order from food panda again
I will use the “green logo” delivery company with much better customer service.

I learnt my lesson just now. No customer service hotline. The robot at the APP just gives out stock responses. Very unreasonable and unethical business.

Foodpanda app duplicate one of my order, charged and delivered 2 exact same orders to me. This is clearly a bug in their system. They refused to refund or provide any helpful resolution except for sending me all the excuses and asking me to think of foodpanda again - your robotic autoreply and customer service suck - I lost my confidence in using the app again.

Good enough... love this services... great great freat great

Bad application and customer service
I used to order regularly on foodpanda, I had issue with them on delivery time before and it was solved with a slow manner but I found it acceptable.
Recently, I had made an order accidentally before I had selected enough items. Therefore, I tried to cancel the order by pressing "I accidentally made a pre-order" option and the application told me that it was cancelled, but the delivery time was still counting. So I called the restaurant to make sure that they do not have my order made. The staff then told me that my order is not with them, so I made another order with more items. Not long after I confirmed my second order, someone called for delivery and I immediately tried to cancel my second order but the customer service told me that even I cancel the order by then, they will not make any refund on this order. Seems like their CS did not understand or did not care what was the reason behind this error. I found it very disappointing and illogical since my second order was based on the information provided by their application and the restaurant, I do not understand why I have to be responsible for paying the second order.
I have reported this issue to Consumer Council in Hong Kong and hope it will not happen again on others. This will be the last time that I use their service.

I never raised voice to service people in my life. That is, well, until I used the foodpanda in HK. The delivery guy was so rude that I can't even start to describe this experience.
Background: I just came to HK as an expat and in my 14 days quarantine. So I have to order food online.
What happened: The guy that delivered my order first called my friend (who has a HK phone nr that I need to use for registering) saying he can't get in the building, while I specifically wrote down the passcode of the building with the order. After he called my friend saying he couldn't get in the building, he just decided that he can leave the food outside the building(!). I immediately called him back and said, look, I can't get out of my room so you have to bring the food up. Then he basically shouting (yes, shouting) to me, saying that I was making no sense to him, and whining about he called my friends so many times so he had to go somewhere else. (my friend said he only called once, and my friend immediately contacted me, so it took him 5 min to wait me to get back to him). So yes, he is lying about calling me (or my friends) so many times or waiting for too long outside. Then after I insisted that I could not get out of my apartment to get the food (by law!), he said he was too far away from my place and couldnt' come back for it.

However, after I complained to the customer service, he called me immediately, and said he was outside the building and couldn't get in by using the passcode and asked me (in the rudest way possible): "you don't even know the passcode and you want me to deliver your food?" Okay, two things are wrong about this: 1) if the delivery guy was already very far from my place when I called him, how could he come back almost immediately after I complained? 2) How can I get into the building (and my apartment for that matter) in the first place if I didn't know the passcode myself? By this point, I just need to stop talk to this disgusting person and cancelled my order. Oh, yes, he also said some racist thing against Chinese people (I guess he just assumed I was Chinese by my name). So, I guess I have the right to call any racist disgusting pigs.

The good part of this is, the customary service is very responsive and cancelled my order immediately. But I don't think I would order from this website again just so that I don't have to ever encounter this delivery person ever.

The app is so useless, it doesnt let you type in your detailed adress without changing it after you press save. It just detects the closest address that is recognized on their system which is super dumb.

Live tracking is also super super super useless and inaccurate.

Would highly avoid foodpanda, I'd rather use deliveroo as they are more professional,accurate and user friendly. All that foodpanda cannot do.

Pretty bad. They can't change order from pick up to delivery. Useless customer service.

Hit and miss. Sometimes good, sometimes not. But can be useful for ordering from their non restaurant stores.

the foodpanda driver refused to deliver my food on my doorstep i told him " but i paid for the delivery fee" he answered me with "i dont give a damn sh**" seriously, foodpanda needs to hire more decent people with manners atleast.