Tom was fantastic. He made the task of talking through buildings and contents insurance easy to understand and kept it relevant with simple clarification questions. Tom took away the hard work for me... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Rosie was brilliant. She went through everything in simple terms so I could understand. This is my first home so everything is quite new to me but she made the process of getting my insurance so much... Näytä lisää
Yritys on vastannut
First2Protect have always acted professionally and friendly in every conversation I have had with them arranging insurance cover. They have gone above and beyond with their assistance and have explain... Näytä lisää
Yritys on vastannut
Oscar was incredibly thorough and took the time to ensure I fully understood the policy and the coverage it provided. He worked quickly and efficiently, arranging everything within just a couple of ho... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
first2protect.co.uk
Yrityksen kirjoittama
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Yhteystiedot
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Yhdistynyt kuningaskunta
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Erinomainen
8 t. arvostelua
Pyytää asiakkailta arvosteluja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful & Friendly
Always spoken to a very helpful, informative and friendly team, they take the time to explain what I need and don't push upsells. Haven't needed to make a claim yet but been with them for 6 years and every year they offer very reasonable rates and make it easy to renew or amend policy (including when I needed to remove some additional cover). Recommend!
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your continued support over the past six years. We're delighted to hear you've consistently found our team helpful, informative and friendly, and that you've never felt pressured into taking additional products. It's great to know we've been able to provide competitive rates and make it easy for you to renew or amend your policy when needed. We really appreciate your recommendation.
Mizz was exception is the care and…
Mizz was exception is the care and attention he gave me to renew my house insurance. He was very thorough in his explanations and ensured I understood all aspects of the policy and that it fulfilled my requirements. Whilst I chose to increase my insurance cover, the policy was substantially cheaper that the previous year which was an added bonus, particularly during a time when everything seems to be more expensive. Thanks again Mizz
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Miz provided such thorough and attentive service while helping you renew your home insurance. It's great to know they took the time to explain the policy clearly, ensure the cover met your needs, and help secure increased protection at a lower premium. We really appreciate your kind comments and will be sure to share them with Miz.
Home insurance quote.I had a home insurance quote from…
I had a home insurance quote from Charlie who was very polite and helpful.He accepted my decision on the product without any pressure. Thank you
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Charlie was polite, helpful and took the time to discuss the available options with you. It's great to know you felt comfortable making the decision that was right for you, with no pressure, and we appreciate you taking the time to share your experience.
Amazing customer service
My advisor Theodore was very helpful and informative, great service
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Theodore was helpful, informative and provided great service throughout your enquiry. We appreciate your kind comments and are pleased you had a positive experience with our team.
Very helpful chap talked me through my…
Very helpful chap talked me through my new insurance policy. It was easy and was a pleasant experience. Oscar has a lively manner and looked after me perfectly. Thank you
10. syyskuuta 2026
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Oscar took the time to talk you through your new insurance policy and made the process easy and enjoyable. We really appreciate your kind comments and are pleased they provided such attentive and friendly service throughout.
JAMIE WELLUM
Jamie Wellum was such a lovely guy and always double checked on advice if he was not sure of the answer to my question thank you Jamie
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Jamie provided such helpful service and took the time to make sure you received accurate information. We really appreciate your kind comments and are pleased they went the extra mile to check any details carefully and support you throughout your enquiry.
Miz was efficient and helpful in…
Miz was efficient and helpful in dealing with my query, providing me with all the information which I needed and verifying the claim
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback.
We're pleased to hear Miz was able to assist with your query efficiently and provide all the information you needed. It's great to know he kept you informed throughout the process, and we'll be sure to pass on your kind comments to him.
Excellent service
Spoke with Lewis regarding existing and potentially new policy. Lewis was superb from start to finish answering all questions and explaining all aspects in a polite professional and easy to understand way. Can't recommend highly enough
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback.
We're delighted to hear Lewis provided such professional and helpful service throughout. It's great to know he took the time to answer all your questions and explain everything clearly.
We really appreciate your recommendation and will be sure to pass on your kind comments to Lewis.
Aaron Maguire was very helpful
Agent was very helpful and friendly providing all information to help with my quest to renew my home insurance.
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback.
We're delighted to hear our adviser was friendly and helpful, providing all the information you needed to support your home insurance renewal. We appreciate your kind comments and are pleased we could assist.
friendly and helpful
Really decent experience with em, had Oscar Bushell dealing with us and he explained everything thoroughly and found the best policy for us that didn't go overboard on budget. Found him very helpful and not pushy at all very friendly bloke
11. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback.
We're delighted to hear Oscar took the time to explain everything thoroughly and helped you find a policy that suited your needs and budget. It's great to know you found him friendly, helpful, and never pushy.
We'll be sure to pass on your kind comments to him.
Friendly for costumers
As always was easy and stress free to update my policy.
Service is customer service friendly.
9. syyskuuta 2026
Vastaus yritykseltä First2Protect
Thank you for your feedback.
We're delighted to hear updating your policy was easy and stress-free, as always. It's great to know you find our service friendly and customer-focused. We appreciate your continued support.
Very good on line support
Very good on line support, efficient service. Price was correct. Very satisfied
3. syyskuuta 2026
Vastaus yritykseltä First2Protect
Thank you for your feedback.
We're delighted to hear you found our online support efficient and helpful. It's great to know you were happy with the service provided and the value offered. We appreciate your support and are pleased you had such a positive experience.
I rang First 2 Protect as I was having…
I rang First 2 Protect as I was having trouble in registering an account with them. I spoke to Theodore he was helpful and apologetic for my troubles in not being able to register for an account. He was very well spoken and came across patient and courteous. Explained the different options I could have for the type of insurance I needed, he was not forceful or pushy which for me goes along way, he kindly offered to email the quote over so I could take a better look at what was being offered. If I was to get this sort of service all the time with them then I will definitely be a happy person. In my experience this is rare. I have only gave a four star as I do not know going forward what my experience will be.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for taking the time to share your experience.
We're sorry to hear you encountered difficulties registering your account, but we're delighted that Theodore was able to assist and provide the support you needed. It's great to know he took the time to explain your options clearly, answer your questions, and provide a no-pressure service. We'll be sure to pass on your kind comments to him.
Thank you for your valuable feedback, and we hope to continue providing the same high level of service in the future.
Excellent Customer Service From James
I've spoken to James twice now this year when calling to discuss an aspect of my insurance, and both times he has been absolutely brilliant. So helpful, knowledgeable and patient; I have only positive things to say about him and the service I've received.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your wonderful feedback.
We're delighted to hear James has provided such consistently helpful, knowledgeable, and patient service on both occasions you've contacted us. It's fantastic to know you've had such positive experiences, and we'll be sure to pass on your kind comments to him.
Thank you for taking the time to share your feedback.
Becky was amazing!
Becky was amazing!! Really friendly, helpful, informative and professional. She went above and beyond to help with me.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your wonderful feedback.
We're delighted to hear Becky provided such friendly, professional, and informative service. It's great to know she went above and beyond to help, and we'll be sure to pass on your kind comments to her.
Clear, kind, and friendly
Clear, kind and friendly staff who seemed organised and were able to answer all of my annoying questions without getting frustrated. Spoke clearly through the legal jargon so I actually understood what I was signing up to and made me feel in control without any hidden fees or charges etc. Absolutely brilliant!
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your fantastic feedback.
We're delighted to hear our team was able to answer all of your questions clearly and professionally. It's great to know you felt informed, in control, and supported throughout the process. Providing friendly, transparent service without pressure is what we strive for, and we truly appreciate your kind words.
Rosie was exceptionally helpful
Rosie was exceptionally helpful. She explained every detail of the quote being offered and readily answered any questions we had. All in a friendly and professional manner
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your wonderful feedback.
We're delighted to hear Rosie was so helpful and took the time to explain your quote in detail. It's great to know all of your questions were answered in a friendly and professional manner.
We'll be sure to pass on your kind comments to her.
Staff is patient and helpful
Jamie is very patient to explain to me everything and he made it clear.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback.
We're delighted to hear Jamie took the time to explain everything clearly and patiently. It's great to know you felt well informed throughout the process, and we'll be sure to pass on your kind comments to him.
Very helpful person Dan his customer…
Very helpful person Dan his customer service was excellent standard
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback.
We're delighted to hear you received such helpful service and that the customer care provided was of an excellent standard. We appreciate your kind comments and are pleased we could help.
Jamie was very helpful and clear with…
Jamie was very helpful and clear with information
9. syyskuuta 2026
Vastaus yritykseltä First2Protect
Thank you for your feedback.
We're delighted to hear Jamie was so helpful and provided clear information throughout the process. We'll be sure to pass on your kind comments to him.
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