Rosie was brilliant. She went through everything in simple terms so I could understand. This is my first home so everything is quite new to me but she made the process of getting my insurance so much... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
First2Protect have always acted professionally and friendly in every conversation I have had with them arranging insurance cover. They have gone above and beyond with their assistance and have explain... Näytä lisää
Yritys on vastannut
Oscar was incredibly thorough and took the time to ensure I fully understood the policy and the coverage it provided. He worked quickly and efficiently, arranging everything within just a couple of ho... Näytä lisää
Curtis Gillard took my call, to make amendments to the policy. He was courteous, professional and helpful. He estimated the time required by the underwriter team and undertook to phone me back with... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
first2protect.co.uk
Yrityksen kirjoittama
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Yhteystiedot
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Yhdistynyt kuningaskunta
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Erinomainen
8 t. arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Called from the US for Landlord…
Called from the US for Landlord Insurance, everyone I dealt with was clear and precise and gave good, polite service
Thank you
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback.
We're delighted to hear that everyone you spoke with provided clear, professional, and courteous service. It's especially pleasing to know we could assist you with your landlord insurance from overseas.
We appreciate your kind comments and thank you for choosing First2Protect.
Home insurance quote and set-up
I was recommended First2Protect for for my home insurance by another adviser. First2Protect's insurance adviser Jamie was extremely helpful in going through all my insurance quotes and options. Jamie then set-up my policy, all being quick and simple.
I would certainly recommend First2Protect.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Jamie was able to guide you through your insurance options, explain everything clearly, and make arranging your policy quick and straightforward. We really appreciate your recommendation and are pleased you had such a positive experience with our service.
I had a good chat with Rosie today who…
I had a good chat with Rosie today who explained all the products and costs. Though the products were priced higher than what I was expecting.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Rosie took the time to explain the available options and costs clearly. While we're sorry the premiums were higher than you expected, we appreciate the opportunity to discuss your requirements and are pleased you found the service helpful and informative.
Great experience dealing with Evie…
Great experience dealing with Evie about some adjustments to our policy. Evie worked hard to get it sorted out for us and made sure the cover included everything we needed.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Evie was able to help with the adjustments to your policy and took the time to ensure everything was arranged to meet your needs. We appreciate your kind comments and are pleased they provided such dedicated and helpful service throughout.
Charlie helped me out so professional…
Charlie helped me out so professional polite and very knowledgeable
15. syyskuuta 2026
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Charlie was able to help and that you found them professional, polite and knowledgeable throughout your enquiry. We appreciate your kind comments and are pleased you had such a positive experience with our service.
You sent the same renewal email rather…
You sent the same renewal email rather than the confirmation email and your 'advisor' just told me I had misread/misunderstood the email. This has cost me time today. Also, an advisor called me last Friday, when I was too busy to talk to him, and said he would call back on Monday, which he failed to do.
16. syyskuuta 2026
Vastaus yritykseltä First2Protect
We are very sorry for the frustration and inconvenience this situation has caused, particularly given the time you spent trying to resolve the matter and the expectation that you would receive a call back.
We apologise that the promised call back was not made on Monday. We appreciate that, having been advised you would be contacted, it was disappointing not to hear from us as expected. When the account was subsequently reviewed on Tuesday with the intention of making that call, our colleague noted that the policy had already been renewed online and therefore did not consider a further call to be necessary. However, we recognise that this did not meet the expectation that had been set and we are sorry for any frustration this caused.
Regarding the email, our colleague explained during the live chat that documentation had also been issued in relation to another property you hold, and it is possible this was the correspondence you had received. They also advised that renewal reminder communications can occasionally be generated while a renewal is still being processed through our systems.
Our records show that your policy renewal was completed at 08:52 and the renewal reminder email was issued at 09:00. Unfortunately, this occurred because the system reconciliation process had not fully completed when the reminder was generated. As a result, the renewal reminder was sent shortly after your payment had been processed, despite the policy already having been renewed.
We fully appreciate how receiving a renewal reminder after you had already renewed your policy, together with not receiving the expected call back, could reasonably lead to confusion and concern. We are sorry for the inconvenience caused and for any impression that your concerns were not being taken seriously.
Great service!
7. syyskuuta 2026
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear you received great service and had a positive experience with our team. We really appreciate your support and are pleased we could assist with your insurance needs.
A highly recommended service.
We were put in touch with Oliver Raynor to help with our enquiry. He was extremely helpful and polite and his clarification of the policy was much appreciated. He also found us a more comprehensive and cost effective policy than we already had. The attention and service we experienced is to be highly recommended.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Oliver was able to assist with your enquiry and provide clear explanations of the policy options available. It's great to know they helped you find more comprehensive cover at a competitive price, and we truly appreciate your recommendation and kind comments about the service you received.
Excellent service
Excellent service. The agent took me through the renewal in a clear and professional way. All wrapped up quickly and efficiently!
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear you received excellent service and that the renewal process was explained clearly and professionally. It's great to know everything was completed quickly and efficiently, and we appreciate you taking the time to share your experience.
Spoke to Lori
Spoke to Lori.
Very helpful. Clear explanation regarding information given and to check all details when new policy received.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Lori was so helpful and provided clear explanations throughout your enquiry. It's great to know they took the time to ensure you understood the information provided and what to look out for when your new policy documents arrived.
Given a good service by your…
Given a good service by your representative LJay
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear LJ provided you with such good service and was able to assist with your enquiry. We appreciate your kind comments and are pleased you had a positive experience with our team.
Had a very positive experience when…
Had a very positive experience when renewing my home insurance.
On line chat with Alfie ? ( A T )
He dealt with it patiently and efficiently ,and kept me informed of different options.
When I had trouble with the payment link he immediately phoned and dealt with it.
He fully explained the breakdown of the cost and made sure I had the telephone number for the claim line.
He made sure I was happy with everything before we ended the call.
I felt I had good customer service.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear you had such a positive experience when renewing your home insurance. We're pleased Alfie was able to assist patiently and efficiently, keep you informed of the available options, and quickly step in to help when you experienced difficulties with the payment link. It's great to know everything was explained clearly and that you felt well supported throughout the process.
Initially got contacted by Eve with…
I had a very positive experience from start to finish. Eve made the initial contact and clearly explained the company and process, before putting me in touch with Jodie. Jodie was extremely helpful and explained each step clearly, keeping me informed throughout. I was also reassured that they would contact me when my policy is due for renewal to check for the best and most competitive quotes. Excellent service — thank you!
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear you had such a positive experience from start to finish. It's great to know Eve provided a clear introduction to the process and that Jodie kept you informed throughout, explaining each step and answering your questions along the way. We're pleased you felt reassured by our ongoing support and look forward to helping you again when your renewal is due.
Simple easy to use and everything is…
Simple easy to use and everything is clear and understandable
8. syyskuuta 2026
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear you found the process simple and easy to use, and that everything was explained clearly and understandably. We appreciate your kind comments and are pleased you had a positive experience with our service.
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're pleased to hear the information was communicated clearly and that you had a positive experience with our team. We appreciate you taking the time to share your comments.
Great service
Great service
Easy to communicate with provider, quick simple answers.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear you found it easy to communicate with our team and that your questions were answered quickly and clearly. We appreciate your kind comments and are pleased you had a positive experience with our service.
i spoke with Rosie she was amazing and…
i spoke with Rosie she was amazing and very informative making everything easy to under stand
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear Rosie was so informative and made everything easy to understand. We appreciate your kind comments and are pleased they were able to make the process straightforward and enjoyable for you.
helpful
helpful girl who responded to my phone call - I prefer to talk directly to someone when it is important to me.
12. syyskuuta 2026
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're pleased to hear our team was able to help with your query and provide the support you needed over the phone. We understand how important it is to be able to speak directly with someone, and we're delighted you had a positive experience with our service.
Timely ans all details shared
14. syyskuuta 2026
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're pleased to hear your enquiry was handled promptly and that all the information you needed was shared clearly. We appreciate you taking the time to leave a review and are delighted you had a positive experience with our service.
Lovely staff and a reisblexa nd thorough service
I didn’t take their recommendation in the end but that was not due to any action on their part. They were great. On the button and very professional and caring
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We're delighted to hear you found our service professional, caring and responsive throughout your enquiry. While we're sorry we couldn't arrange cover for you on this occasion, we appreciate your kind comments and are pleased you had a positive experience with our team.
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