Fedcap Employment Arvostelua 

I found the whole process to be belittling, bullying and stressful. 

I attended all appointments and meetings set by the DWP during my time on UC. I also worked the entire time. As I couldn't hit the baseline amount with the hours I worked around childcare it meant it helped me to stay on universal credit.

The restart scheme talked to me as if I wasn't able or prepared to take on work. When I stated I didn't want to share my personal data the worker got the manager to come down and both of them attempted to bully me into signing the data release form. The outcome being I was "threatened" that my work coach would be told. 

I was told I would need to attend compulsory sessions on how to do interviews and group work on social skills. I am not a moron. I have worked all my life. I have a Masters. I was grateful of the Universal Credit service that helped support us through lockdown and having a new child and the upheaval that brought with jobs. I'm sure there are some people who do intend to stay on benefit but that was not my plan and I was constantly working throughout. 

In the end I found the restart scheme so stressful and bullying that I chose to end my claim rather than put up with the service. I guess in that way the restart scheme does get people off benefit. I literally can't imagine what it must be like for people with learning disabilities or other complex needs to have to deal with the serious bullying the service employs. It was very clearly a sales team directed at getting you "sold" into any job without regard for the individual or their situation - despite the pages of onscreen questions they go through to "tailor" the service. I have never experienced such a blatant data mining sales force as this company and I am worried for others who will be forced to attend and be unable to stand up to them. The whole company should be shut down and I'm astonished it is affiliated with government.

Impersonel, AI Q&A sessions. Very little help. Would recommend to stick with the job centre and refuse any invitations.

I was a Fedcap customer in Macclesfield.
They promised to get me back to work and support me, and that any issues I had would be dealt with in a civil, non-confrontational manner.
When I raised the fact that I was not receiving the support I was promised, I was subjected to an intensely uncomfortable and highly confrontational experience that I would not recommend to anyone suffering from self-esteem issues or mental health. This was not from a member of staff, but management.
Whatever safeguards you have in place mean nothing to them. They will tear through them like paper if you so much as question them.
I would advise anyone considering reaching out to Fedcap for help back to work, or for career advice, to find other organisations that will actually support and care about you.
The staff I dealt with at Fedcap have no business being in a position where they're working with vulnerable people.

My work coach was Michael and he done an amazing job done my cv with good attention to detail and got me a job within a week couldn’t of asked for a better work coach and redcap are very good at what they do

As previously detailed by some other claimants they intend to take yours a number. There is not really any personal care. I have to admit that the staff at Staines are very nice people, and my work coach Graeme does his best to help. As I'm a qualified motor vehicle technician and have been for the last 44 years, the younger generation have a lot to learn, the staff are clueless about technicalities of any engineering, so, a completion of 7 batchelors degrees in different subjects leaves people giving a blank stare. When I was at school, there was no computerisation, all we had was blackboard, rubber and chalk, exercise book pencil and rubber. Out of school at 16 and straight into motor vehicle technician apprenticeship, no fuss or bother, 1 page form and face to face interview, 4 years on the job training and 1 day at college. How different it is now, even though fedcap are encouraging people in to work, it doesn't make any difference in regards to the attitude of the employers, 95% of them can't even answer you, on top of that 80 to 90 % of resumes are immediately discarded, which I think is very disrespectful. The uk isn't a patch on what it was 50 years ago. There's very little customer service and everyone is just a number. There's not much in the way of security, especially jobwise. People at Fedcap have got to start putting their customers first, instead of thinking about number one. Unfortunately, nowadays this is the way of a lot of people and selfishness is second to none. Thanks. David.

I can't describe how good they were and still are, I'm lost with words, deducted, attention to detail, very well organised, supportive, caring, looking out for me day by day until I reached my goal and landed the best job I was looking for .
This is a big thank you to Michael, Michelle, Amber, Coral, Jo and everyone who helped me at Fedcup Reading.
Well done guys and keep the hard work.
Dalil

My work coach with FedCap was Daniel. He was very patient and understanding. He would send me links to feasible jobs and was very encouraging when I didn't get them.
I am now starting a great job and I really appreciate how much his encouragement kept me going when I was despairing about ever finding anything

Very good customer service! Alia, the employment advisor helped me with everything. From creating my new cv to even cover the first nursery payment for my daughter. More than I was expected. Highly recommended!

Where do I start with this place.. I would definitely not recommend going to this if your on uc or any type of benefits. All they care about is numbers not about there customers needs at all it’s all government funded this is what I’ve heard. If you suffer with an illness like mental health they don’t care if your having a bad day they still want you to attend there meetings if you don’t they make you feel guilty and make you look like the bad one. They also make you do irrelevant interviews or group things on what you don’t want to do for work or make you go to places where I don’t drive where I like to be local.

Being a person with challenges, Aly really made me feel comfortable in every situation. Her bubbly personality keeps you motivated. the support given by Aly was amazing, always ready to help, even out of hours where we do not have appointments, she always made time.

I am truly grateful for Aly and they help and support she has given and cannot be more appreciative and blessed to have her.

My advisor Alia Williams is the best 👌 she helped me with my CV,she helped me with the job searching ,she's very polite ,helpful. Thankyou Aly for ur help and efforts for finding me the best job I always wanted to do.

A very great support from my work coach Roshonda. She helped me to get work in no time .She was very helpful in following up my job applications and she would take the time to help me to look for work and fill out applications.

Thank you Roshonda for the support and to Coral who would chip in now and again. I wish you all the best in life .

I am so thank you for my coach Alia Williams for guiding me through seeking employment. Because of her help I have found my job so quickly. She's genuinely kind and supportive in every anyway. She helped me with my CV to make it look standouts and puts everything in a right order. She showed me how to put my CV online. I am receiving tons of emails everyday from companys asking me to apply to them. She's so helpful in everyway I can't thank her enough for all the support and for believing in me. She made me feel back into my feet again as I was feeling hopeless lately. You are a super star Alia Williams.

My time with Fedcap continues to progress positively. My employment advisor , Claire Bennett has shown so much commitment, encouragement and passion throughout my journey to securing sustainable employment. It’s still work in progress but l am more confident than ever that l would find a perfect match for my career path and always look forward with excitement to our meetings.
It’s always a delight talking to Claire as she is not only concerned about getting me into sustainable employment by every possible means, she cares a great deal about how well l am coping and would always ask after my daughter.
This means a lot to me.
I have recently been engaging with Amber and Coral, all in bid to ensure that Fedcap delivers on their primary objective of sustainable employment.
I am thanking for the overall support l have received from the team including the personal development tips, learning content recommendations in the personal careers newsletter and the series of insightful workshops that l have had the benefit of attending.
Thank you Fedcap.

Great help from Alia, gave me the confidence and push I needed to sort out so many things, she has gone above and beyond. Very beneficial service.

miss Claire Bennett is very helpful hard working and gives a lot of time and work to customers and myself.

Hamdy mohamed

a very great customer service. especially a lot of help I got from Claire Bennet. a lot of tools are provided to improve my skills. help with cover letter / resume. very professional and motivated team. Help with all questions. they have accompanied me in all processes until success. Many Many thanks Fedcap Team for the kindly support.

Alia Williams is amazing she has helped me
So much gaining confidence in going back in to work. She has helped me in every way possible. They have helped me in all
Aspects of returning to work put me on web airs as I want to start my own business so all in all positive feedback.

I would like to take this opportunity to thank Fedcap organisation, particularly my Employment Advisor, Alia Williams whom have relentlessly supported me during my employment journey.
She has immensely worked hard to secure me a role.
She has always been there when I needed her and had plenty time for me.
Having a such a wonderful professional employee is a necessity for any organisation.

I would also like to thank Amber Mackie for her positivity and support.
You both are invaluable asset at Fedcap.

The portal is a good resource but content can be improved. My contact, Jessica Tang, very good but training material is not geared to a variety of levels.