Europcar - Republic of Ireland Arvostelua 

Laut Angaben öffnet die Station in Dublin City Centre Spencer Dock um 7:15 Uhr. Ich wollte das Mierfahrzeug um 8:15 abgeben, jedoch war alles verschlossen. Der Versuch, telefonisch das Problem zu schildern, scheiterte denn die Erreichbarkeit war sehr schlecht.
Also wartete ich. Plötzlich stand neben mir ein Mann mit einer Europcar Jacke und meinte, er arbeite hier aber hätte selbst keinen Schlüssel um das Tor zu öffnen.
Ich sollte ihm die Schlüssel übergeben, was ich auch tat.
Daraufhin ging ich zurück zum Hotel, was ca. 4 km entfernt lag. Später bemerkte ich, dass von meiner Kreditkarte 1800€ belastet wurde und ich keine Rückgabe Bestätigung für das Fahrzeug bekam. Da ich zum Airport musste, war die Zeit knapp und ich eilte nochmals dorthin und der Rückgabeverantwortliche Mitarbeiter schickte mir die Bestätigung der Rückgabe. Leider hat mich das Ganze sehr viel Zeit und Aufwand gekostet, musste im Regen dorthin laufen nur weil telefonisch niemand erreichbar war.

Renting our car in Dublin City Center was fast and effortless. Our rep, Vanessa, was very helpful and upgraded us since we had booked directly with the company. She explained some of the different driving customs and talked us into the higher insurance, which when another couple asked us "Do you still have all of the parts of your car?" made us smile, but we returned the car undamaged. We had rented on a different trip with another agency and this was much better.

Très décevant. Attente d’environ1h30 pour récupérer un voiture qui n’est pas celle réservée. La voiture fournie est un van au lieu d’un suv. La collaboratrice a essayé de nous faire annuler notre assurance pour nous en vendre une beaucoup plus chère…
Voiture propre. Nous avons reçu une amende car les papiers du véhicule n’étaient pas à jour. Au retour collaborateur désagréable nous indique que nous allons recevoir un mail confirmant le bon état de la voiture que nous n’avons jamais reçu….Nous pensions que europcar était une maison sérieuse…mais en fait c’est un service très bas de gamme.

Je mets deux étoiles bien qu'au final notre expérience se soit bien passée.

A la réception de la voiture la personne est très sympathique. Il m'explique que je vais devoir m'acquitter de l'assurance supplémentaire car le plafond de ma visa risque de ne pas permettre de retenir la caution. Mais j'avais anticipé cela en ayant une somme nécessaire disponible sur le compte, j'ai donc refusé et le paiement est passé. Il était dégoûté et moins agréable ensuite. La voiture était très bien mais présentait de grosses rayures et bosses. Pas de check avec eux mais une liste pré établie des dégâts. Mon frère a tout pris en photos et vidéos heureusement. En effet à la restitution un employé assez agressif a relevé un gros accro qui n'était pas mentionné dans la liste. Heureusement nous avions les preuves en images qu'elle existait déjà à la réception du véhicule. On aurait payé très cher... Je pense clairement que c'est une pratique visant à arnaquer sciemment les clients. Les employés jouent le jeu pour toucher une com... Méfiance

Fantastic Customer Service👌 I would just like to say a huge thank you for the excellent service from start to finish with regards to our car hire. Arnych Pydiah made the whole process so customer friendly it was an absolute pleasure to deal with
him.
Thank you so much for all your assistance and excellent customer service. You will definitely be our first 'port of call' for our next trip. Keep up the great work!

Unfortunately would never hire again
Overcharged 1500 repair light bulb scratches paid on cedit card had no insurance
Waited 4weeks for contact from company
Disappointed

So for the second time in 3 months, Europcar hold my deposit for weeks, and worse of all, they don't answer any of my emails, no matter all the different email adresses I use to reach them! Clearly I was foolish to go again with them after my first bad experience, this is now surely a way of working and not a one-off incident. When I use the other companies at Dublin airport, no issues whatsoever, so avoid them!

I returned the car on time but before the office opened. I had no issues whilst driving it. I've since been charged around €700 with no communication as to what for.
I've emailed them 3 times with no response.
Surely they have to inform me of the reason for the charge?

Steer clear!!

23 Oct 25 update
Following this poor review Europcar contacted me asking them to contact their customer service, which I have done, and no surprise I've not heard anything back.

DO NOT USE THIS COMPANY!!

When I rented the car another customer didn't take the extra insurance. The customer service person smugly said they will take ALL excess insurance prebooked on his card for anything. This was at pick up, I said to my customer service agent that they can't just do that and he said they will. When I dropped my car back in perfect condition they found a small scuff 5mm on the tyre sidewall (not the alloy rims) and now they are charging me for a tyre replacement. It was so small I wouldn't have even bothered with it on pickup. Three other customers where being charged for small damages on the car that they insisted that they didn't do. I had to queue up to talk to a manager because people were contesting the charges. I wouldn't recommend renting with them from my experience. If you do not take the extra insurance they seem to find a way to charge you. It looks to be standard practice and they will just repeat like robots "terms and conditions ". They are very good at finding the smallest damage immediately and in the dark, like a returning customer beside me discussing small damage on the cars' roof, they didn't look at my roof. I wonder if they are on a bonus like the one they get for selling the extra insurance? What percentage of car returns with no extra insurance are being charged? Is it abnormally high? I rent a lot of cars and have never seen this before.

I hired a car from Europcar at Stansted. They told me to take a video of the car before I left, which I did. On return of the car the charged me for damage to the tire that I did not cause. The mark was very small and could only be seen in their photos when taken right up next to the wheel. The mark could be seen in the video I took but they said it was not clear enough. There was also rubbish left in the car when I picked it up which they didn’t even acknowledge. Take VERY detailed videos!
Not professional at all.

Lady said I was 'lucky' not to get charged a valet fee. I rent cars a lot and never had anyone say this to me before. Do they not valet each car after its been used.
Also lady told me I hit a kerb...which I didnt. I could not see the mark she was talking about. Literally on my hands and knees looking for it. No one replied to my e mails. Will be avoiding Europcar Knock in the future.

Me estafaron, me cobraron un seguro extra más caro que el alquiler del auto sin decirme nada, cuando fui a reclamar me dijeron que no era problema de ellos si había caído en la trampa. Fui a hablar con un gerente y me dijo algo similar, que la responsabilidad era mía

I needed to rent a car for 4 hours from Cork Airport to Dublin airport. I went through Carjet and they got me a car with Europcar for 24.83 euros plus 10.95 full insurance. When I got to Europcar to pick it up they said the insurance wasn't sufficient and I needed to buy another policy for 25.00. Plus there would be a 70 euro charge for dropping the car off in a different place. When I got to Dublin to drop off the car, they said I would need to pay 160 euros because there was some dog hair in the car. I assumed they vacuumed and cleaned all cars as a matter of course when they were returned. And I have an Irish Setter, not a terribly hairy dog. So my 4 hour drive cost 295.11!! Never again!

Never rent from Europcar! We rented through booking.com, and paid what we thought was a deposit of 358 euros at Dublin airport. Turned out they had added an insurance without asking us and that was what we paid for - we have tried calling, and contact through website and now they say that the 358 euros are an extra insurance, so they will not return it. They just added it to the papers. I mentioned this for a friend and she had experienced the exact same thing, and also her brother! Total scam.

We had a terrible experience with Europcar Ireland. When we picked up the car, we were unexpectedly charged an additional €100 fee that was not mentioned anywhere in the booking terms.

They also held a €250 deposit, which they said would be refunded as long as there was no damage to the car. We took detailed photos of the vehicle at pick-up, as instructed, because there were already some scratches that were not recorded in their form. We uploaded all the photos exactly as requested.

When we returned the car in perfect condition, they later claimed there were “new damages” and refused to refund our €250 deposit. We sent them our original photos — with timestamps — clearly showing that the car was returned in the same condition, but they still kept the money.

We have spent days trying to get this resolved, and the whole process feels like a scam designed to keep people’s deposits. Extremely disappointing and frustrating experience. I would strongly advise others to be very careful and document everything if you ever rent from Europcar Ireland.

I rented a car from Europcar last month and was shocked by their attitude and policies. They took a second deposit, supposedly to cover fuel if the car wasn’t returned full. I returned the car three-quarters full and they kept the entire £100 deposit, claiming it was for their “express fuel” option — which I never agreed to. I feel they have targets/commission and will lie to you to scam money.

Europcar has no concern for customer relations and strictly enforces contracts, even if you were misinformed about the terms. Their approach seems designed to maximize charges rather than provide fair service. Avoid them at all costs unless you want to risk being taken advantage of.

I had a deeply disappointing experience with Europcar at Dublin Airport.
Despite clearly declining additional insurance (as I’m already fully covered through my Mastercard Platinum), I was told I could not take the car unless I purchased their insurance. I even had my insurance company on the phone confirming my coverage — yet the staff refused to hand over the car.

Feeling pressured and with no real choice, I signed just to continue my trip. I filed a complaint the very same day, clearly stating that I never wanted the insurance. Two months later, I still haven’t received a proper response – only generic replies and complete silence for weeks at a time.

This is unacceptable treatment of customers. Being forced to pay for something unnecessary and then ignored afterwards shows a lack of professionalism and respect.

Avoid Europcar if you value transparency and fair treatment.

I rent with Europcar at Dublin regularly. I find those who work there friendly, helpful and just lovely. If I have a problem (with setting up my phone to SATNAV) staff go out of their way to help. Last week, Marta helped me and she was wonderful. The whole process is easy.

You are all part of Europcar Ireland and UK , don’t try to fob me off, you’re company defrauded me of £323 , now you’re customer care has stopped responding to all my emails, let me know what you think about that and if you’re going to do anything, where is your CEO on these matters? If you’re able to allow this to happen your no better than the person at the desk who misleads people and defrauds people for profit

If I could rate them minus I would. Booked a car for 30 days through Expedia and when I went to pick it up I was told NO as I can only book for 28 days. I said ok make it 28 days. They said they cannot do it as it was booked through a different platform and not direct. I said ok book me a car now and they refused to do it. Very unhelpful. I asked for the supervisor and was told I’m speaking to him. Went next door to Hertz and got a car no problems. My wife also had a difficult time picking her car up the month before. I will never try to rent a car from them again.