Hertz Ireland Arvostelua 298

20 days and still haven’t released my deposit over €2k and had the same issue at Christmas but was under car hire which is another company under their name : Absolutely ridiculous service and should be investigated for this !!! Will be sending complaint to Irish authorities for this kind of service;

Airport staff were rude and not helpful in explaining their rules. if you don't require full insurance, one has to provide a letter of coverage . they are 50% more expensive thn competitors. suggest to comparison shop.

Very disappointing experience with Hertz at Dublin Airport.
Before arriving, I contacted Hertz directly and was clearly informed by email that, as a 24-year-old customer, I would be able to rent a vehicle using a bank-issued debit card, provided I accepted their Super Cover insurance. Based on this written confirmation, I booked my trip and arrived expecting no issues.
However, when I reached the rental desk, I was refused the vehicle outright because I only had a Revolut debit card. This was extremely frustrating, as Revolut is a fully licensed bank and my card is a standard Visa debit card issued in my own name.
The most disappointing part was the inconsistency between what customer service told me in writing and what was enforced at the counter. I relied on Hertz's official email confirmation and was left stranded at the airport with no car despite following the instructions provided.
If Hertz does not accept Revolut debit cards, this should be stated clearly and consistently by all customer service representatives. Providing inaccurate information caused significant inconvenience and unnecessary stress.
I expected much better communication and customer service from a global company like Hertz.

Also very rude

Date 17 May 2026
I am writing regarding the allegation made when we returned our Hertz rental vehicle to your Shannon location this weekend.

At the time of return, we were informed that cigarette ash had been found in the car. We would like to state clearly that neither of us smoked in the vehicle at any point during the hire period. There was reportedly no smell of cigarettes in the car, only what was described as ash.

This accusation is particularly upsetting given that my partner is a lung cancer survivor and has only one lung remaining. Smoking is not part of our lives, and we would never smoke in a hired vehicle.

We respectfully ask that this matter be reviewed carefully before any charges or penalties are considered. It is entirely possible that the residue identified was unrelated to cigarette use or may have been present prior to our hire.

We took good care of the vehicle throughout the rental period and returned it in good condition. We would appreciate written confirmation that no unfair charges will be applied to our account, or alternatively, full evidence supporting any claim being made.

We look forward to your response and to resolving this issue

I made an online booking with Thrifties before my flight to Ireland. I went to the desk at the airport with the sign Thrifties/Hertz and gave the man the booking number with Thrifties. He started the procedure by saying they didn't have any VW Polo that I had requested. He tried to persuade me to take a car from a more expensive category. When I said no to that I decided for a Renault Clio. You couldn't choose the full insurance on internet he said, which I was quite sure I had done on Thrifties.
"Do you want to fill up with petrol or return it empty" was next question. He said I could choose to pay for a full tank now, and if I returned the tank full I would be refunded. I filled up the tank before returning the car and I still haven't got a refund.
When I was about to pay for the rental it turned out he had booked it with Hertz instead of Thrifties, not saying a word about it. When I protested and said it became more expensive than the booking I had made with Thrifties, he gave me some BS that "Thrifties are not so transparent with all costs".
I will never ever use Hertz again and dissuade everyone from using them! It seems they try to cheat you if they can!

Very poor & costly experience that ended up 3 times the quoted rates. We took a single class upgrade. Mistake. The car had a hole in the driver side mat and overall was a very used vehicle. It was supposed to be an upgrade. The brakes were grinding at times. Drivers side wiper did not clean properly and we had a lot of rain. Worse than that, the automated braking kicked in twice in heavy rain conditions almost causing an accident both times. Very dangerous. When we agreed to an upgrade, they did NOT mention any other cost, but added supplemental insurance without a mention when we explicitly presented all required insurance coverage. At 6am after a long flight you dont always notice. After one day when we noticed we contacted customer service immediately. They claimed he explained it. This is a blatant lie. Booking.com punted - did not help at all. They all were unethical and are not to be trusted. Very unhappy customer.

I received my car from Cork Airport. The man who handed the keys over was lovely, his name began with an F, I should have got him to spell it for me! It was very late and he walked us outside to point us in the right direction. Fantastic service from him he deserves a special treat.

I'm still waiting to hear back from customer service as to when I'll get my deposit back, which isn't brilliant. Also, the car supposedly had some damage on it, but I couldn't see any damage which is strange and perhaps a bit of a red flag. I'll change my review if this affects my deposit in any way.

As a corporate Hertz customer for over 20 years I will not be using them ever again. Recently I rented a car for 7 days at Alicante airport, (collected around 9pm it was dark) paid top dollar compared to others there - expecting reasonable treatment. I discovered on the evening of day 6 that the inside of the right front tyre was dangerously bald, inner threads exposed with a blowout highly likely.. I decided to hold on to the car as returning to airport next day on regional road. On arrival, a lady came over to inspect the car as usual. She pointed out some tiny scratches on the right rear door handle (which I did not see or cause) and said that that the car was thoroughly inspected prior to being handed out and that there was no damage then. She said that I was liable for them and said that would cost €132. I then pointed out the right front tyre and while she looked amazed, shrugged it off and said that she would report the matter. Point is, my wife and I could have been killed on the A-7 motorway in the middle of nowhere but yet Hertz were only interested in the tiny scratches, and despite my writing a lengthy explanatory letter to customer service they made no mention of the dangerous tyre and refused to make any allowance for my grievance. Maybe I was liable for the minor damage (which I paid) but their intransigent attitude was a total put off. Never again - be warned.

Hertz belfast city airport great choice of cars - fantastic staff - good value - I have a choice when renting by hertz belfast staff make the difference

The Hertz Team at Derry Airport are extremely friendly and welcoming , Jim and Thomas make you feel reassured, By explaining everything that you need to know for your stay in Ireland
Both men are extremely welcoming and approachable, it was a delight to hire a car from them

Car Rental Beware… My wife and I recently visited Ireland and rented a car from Hertz. The salesperson was friendly and suggested an upgrade to improve fuel economy. We asked about the added cost and were told it was free.
Back in Canada, we discovered a €100 charge for the upgrade. We have been unable to reach the salesperson, and customer service refuses a refund because we signed the almost unreadable agreement. I advised at the counter that I didn’t have my reading glasses and could barely read the small print; the salesperson directed me where to initial and sign without pointing out any upgrade charge. This appears to be a clear mistake by the salesperson, and it has now become an issue of misrepresentation.
I’m asking Hertz to correct this error and make it right.

Response to Hertz (13 May 2026)

Hello Hertz—let’s get a few facts straight.
There is no misunderstanding on our part. Your reply reads as though your sales representative is the only honest party in this complaint. By implication, Hertz is suggesting that we are being dishonest. That accusation is unacceptable.
Your department was not present for the conversation at the counter. Your sales representative made a clear mistake. The appropriate response now is to make amends and move on - not to question our integrity. If you need context, you can also review the volume of similar feedback posted online.
We are not confused, “out to lunch,” or imagining details. When your representative states the upgrade is FREE, we reasonably expect it to be free. Adding an upgrade charge after representing it as free is unacceptable and in very poor taste.
The saying is, “the customer is usually right.” Hertz seems to have forgotten that. When a customer raises a complaint like this, the default should be to resolve it - especially when the charge contradicts what your own representative said. Hertz needs to correct this by refunding the €100 upgrade charge to our bill immediately.
This disagreement has now become an issue of honesty and integrity. - Come on Hertz, you can do this!

The worst expérience ever…
- upgrade overcost forced (as the car we had reserved (5008) was replace by another where the seat do not fold) > privé x 2
- supercover not asked but invoiced (« supercover » only named as it did not work when we needed it , stuck in the mud at the roadside
- breakdown call invoiced 250 euros even if we cancelled it a minute layer (with the breakdown service and the rental company's assistance)
Go next door !!

Dringende Warnung! Absolute Betrugsmasche! Bei der Abholung teilte der Mitarbeiter mit „klicken Sie hier- das haben Sie gebucht- alles inklusive“ und dann hagelt es bei der Rückgabe Zusatzgebühren! Eigentlich müsste man die Gesellschaft anzeigen!

Booked a Skoda Octavia car for 5 adults and luggage, was downgraded to a Kia Niro which can't take 5 adults and their luggage.
Car had done 3 hours driving and 100kms since last refueling when I picked it up.
A 2 year old car with 64,000 kms
Lots of damage, not all on vehicle condition report.
Asked for charges to be in euro at booking and pickup. Charges were made in GBP£ at a very poor rate. This was resolved quickly.
Clodagh at customer service not interested in least, after stating that a Niro is a larger car than an Octovia with nothing to back it up, no reply on downgrade and 3 hours & 100kms before pickup.

Hired a car for a week due to my car being in the garage . Everything was ready and Service was friendly and efficient. Thank you to Derek who looked after us well

Further to my recent reviews, Hertz have investigated my complaint and the outcome is that their dishonest employee added an undisclosed upgrade fee of £200 to my rental agreement- which I unwittingly signed, after being handed this and told this was just to sign to confirm I wished to waive the additional insurance cover. My error in allowing myself to be distracted by their ‘friendly’ conversation and for not checking the small print on what I signed- but please all customers be aware not to use this company as this is the second time this scenario has happened to one of my family members. Use them at your peril and if you do, check every document carefully- the additional 10 or 15 minutes this will take you will potentially save you hundreds of pounds. Better still, don’t use them (Hertz or Thrifty) and go to their more honest competitor in the hut next door!

Do Not rent from Hertz in Ireland! They are a franchise and the branch at 157 South Circular Road in downtown Dublin intentionally gave ame a car with a bad clutch. I drove under 1 mile and the car caught fire!

I drive a stick-shift Porsche in Los Angeles and know well how to drive a manual car. The roadside assistance person told me when I initially called, that Hertz has had nothing but problems with the clutches on this particular car model ( VW SUV). I had to go out to the Dublin airport to retrieve another more expensive car.

Upon returning of that car, Hertz said they would email me the receipt, which they never did, instead they charged my America Express for the replacement clutch on the first vehicle. Be very careful as these franchise store see Americans and particularly America Women, as idiots. They didn’t realize I was the President of the company! Hertz Corporation in the US has been of no help yet this pulls down their overall business name as I, nor any of my staff, will ever rent from Hertz again unless this is resolved. This practice of incorrectly billing clients for their fleet of cars with bad clutches and who knows what else has to stop. Stay away. And you can bet the Hertz Board in the US is going to hear about this, as evidently others have had the same experience.

We had hired a car to be collected at Kerry Airport from Europacar and when we arrived on Friday afternoon they were closed!
We called the “support number” several times only to be diverted to a “sorry we can’t help you” message.
Hertz Location Manager Derek Coffey came to our rescue and could not have been more accommodating and supportive. He was polite, friendly, helpful, an engaging which is a credit to Hertz.
In future we will only use Hertz and intend on sharing this experience with anyone and everyone we know.
Great for Hertz, bad for Eurocar…

Bought a car from Hertz Limerick last week and dealt with Peter King. Top class and couldn’t meet better. Seamless experience thank you for all your help Peter.

Our flight arrived at 11:40pm by the time we got to the desk while waiting for the person in front of us it went pass midnight were we charged an extra €30 plus vat because it went pass midnight even though we found out later that loads of other flights had been delayed this was a very cheap trick to pull on customers I definitely won't be using Thrify or hertz again|