Europcar - Republic of Ireland Arvostelua 

If I could rate them minus I would. Booked a car for 30 days through Expedia and when I went to pick it up I was told NO as I can only book for 28 days. I said ok make it 28 days. They said they cannot do it as it was booked through a different platform and not direct. I said ok book me a car now and they refused to do it. Very unhelpful. I asked for the supervisor and was told I’m speaking to him. Went next door to Hertz and got a car no problems. My wife also had a difficult time picking her car up the month before. I will never try to rent a car from them again.

If I could leave 0 stars I would. Horrendous experience from start to finish. When we got to Dublin airport to collect the car we were told we had to pay an extra €198 on top of what we already paid for partial insurance even though we already paid for the full insurance through a 3rd party site and the morning before I booked the car, I rang Europar head office to confirm that if I paid with debit card all I would have to pay was a €250 deposit and the agent told me yes that was all so I booked it. When we got to the desk it was not the case. The man told me we had to pay the extra €198 for partial insurance ( even though I already purchased platinum insurance ) or I wouldn’t be able to leave with the car. He also told me if I signed the rental agreement and rang the head office I would get partly refunded on my initial payment. Yet when I rang them they told me there was nothing they could do because I signed the agreement. Total SCAM. They also gave us the completely wrong car, we rented a Hyundai i30 or similar, we were given an opel people carrier at first and then we were handed a dirty and banged up Dacia Jogger with 7 seats after going back inside to complain about the first car we received. He also said these were the only 2 cars they had available for us even though we could see plenty of cars similar to what we ordered in the lot. I would stay as far away from this rental company as possible. Currently out of pocket by €448 by dealing with them and their scam. An elderly couple was behind us in the line and they told us the exact same thing was happening them. DISGRACE OF A COMPANY.

I dealt with Lucien at the desk in Dublin airport. He was very nice, very friendly and exretrememly helpful. He coulod tell I was in a rush so he went through everthing as a good pace. Really easy check in thanks to him.

This has to be one of my worst car rental experiences. It took an hour to clear the queue of 4 people in front of me of us then we had to catch a shuttle bus to the collection point which is ok but all the other companies buses came around twice before the Europcar bus came and theses was 2 of them.
On collecting the car is was a mess. Dented wheel, front bumper not fitting properly, loads of other marks which we had to catalogue before leaving. The front tyres were worn past the “twi”mark and the car had done 141,100 kilometres, so very well used.
I won’t be using them again.

Ho ritirato l’auto all’aeroporto di Dublino il 1/8/2025 versando la cauzione richiesta.
Ho restituito l’auto come mi era stata consegnata il 16/8/2024.
Ancora non mi è stata restituita la cauzione!
Il servizio clienti mi ha assicurato che avrebbero seguito la mia pratica, poi ringraziata della pazienza… ad oggi però ancora nessuna traccia dei miei soldi.
Mai più!

We were provided a hire car by our dealership while they carried our maintenance on our own car.
Europcar only contacted me 90mins before the drop off appt to demand my licence details and cc number to charge €50 fuel deposit- both understandable but I would have expected this to have been completed in good time before the booking.
Turns out Europcar were asked to do this by my dealership a full week before and ignored them several times.
I didn’t appreciate the shocking attitude I was shown by Audrey from Europcar- “you’re making this sound like it’s my fault” is one quote. Turns out, it very much seems to have been her fault for ignoring the emails. Calling someone up at 8.30am to demand payment ASAP isn’t a great look.
She also confirmed I just needed to respond to her email in the affirmative that my insurance was ported over. I did this. She then refused to dispatch my hire car until I could provide confirmation from my actual insurance broker to show the reg and dates etc. This took an extra 45mins.
I was left sitting at the dealership for over an hour due to her ineptitude.
The car provided was also poorly maintained, but that was the least of my problems with the service.

Avoid at all cost. They tried to add insurance costs of 200% of what I already paid for the entire car hire including the fully comprehensive insurance I had already bought.

Lucky I had an alternative I told them to go jump. Foreign tourists wouldn't have this opportunity. They are running a scam.

We rented a car at Dublin Airport by Booking.
The staff member was initially polite, but when we refused the full insurance (as we had already purchased coverage with Booking), he became aggressive and even threatening, saying we would definitely damage the car and have to pay. He made us sign without any explanation, only saying we could read everything later by email. He handed us the keys without showing us the car and gave no clear information about toll charges. Very unprofessional and rude service.
Bad experience, and it was a pity because the car was perfect.

I rented a car with Europcar under reservation number 1193609459. A €250 deposit was taken, and I was told by the staff member at the desk that it would be refunded in full within 7 working days. It has now been more than 11 working days, and no refund has been received.
I have sent emails but received no reply. When I try to use the after-rental email process on the Europcar website, it always shows a “technical error,” so I cannot contact anyone through the official system. When calling, the automated system redirects me back to email, leaving no way to actually speak with someone.
This lack of communication and failure to process the promised refund is unacceptable. I request urgent resolution of this matter.

Mauvaise expérience, prix attractifs mais récupération du véhicule long, difficile, fastidieux, au bout d 1h de queue...refus catégorique de nous remettre notre voiture car notre "nouveau" permis francais à soit disant une date de validité dépassée.. fin du road trip, on rentre à la maison....? Heureusement qu une autre compagnie à accepté de nous louer une voiture...

#READ THIS BEFORE YOU HIRE#

I am writing this not to rant, but to hopefully help somebody dealing with this company in the future

Absolutely terrible service, when I eventually got through to this company over their drawn out phone system, I got quoted a value of €120 for 4 days rental and they were happy to take payment by debit card with no mention of credit cards. Got to collect the car and was told I need a credit card deposit to take the car away. I did not have a credit card and was told I need to take out extra insurance to cover this and would be another €90.
After the 4 days I needed to extend the hire by one day and called to extend. The agent advised it would be an extra €70 for one day. I asked him to explain and he said the prices go up and down everyday.
In summary this service has cost me nearly three times the quoted value online. I would seriously advise anyone thinking of using this company to reconsider as this is nothing but a glorified scam I my opinion.

Regards
Greg

Horrendous, waiting over 2 hours for a car, no sense of urgency from staff and extremely understaffed. Not worth booking cheaper, won’t be using them again.

Absolutely sh*t.
I had taken the car from T2 airport where no one was interested in getting me one. They sent me to the shuttle and finally I got a car at 2240h at night. I got the car washed for 11 euros before returning and filled it up with fuel as the policy said...

I returned the car and got debited 30 euros for depositing at the elite "terminal" and when I said, I took the car from this terminal, they said, no you took it at another counter from this terminal and hence we charge you 30 euros. They charged me another 21.5 euros for no reason, I approached their shop again to realise that even they don't know why it has been charged and that it's not even part of the invoice. It's absolutely pathetic.

Please just go for anything else. Even walking is better than hiring a rental from these idiots.

I have sent them 5 emails without a response.

Pull your head in Europcar Ireland. You're leaving a bad taste in the mouths of your customers, and this reflects on otherwise wonderful experiences in the emerald isle.
I just looked at the reviews over the past months for the Dublin airport office and see that this particular office has an abysmal record.
I was appalled at the customer service I met with from the supervisor at the desk back in May, and ended up going to the Hertz office next door.
I am a long term customer of Europcar but I am seriously thinking of changing to another rental company.

Booked a car via AutoEurope for collection at Lyon in France. The agent refused my voucher and insisted i sign a new contract (written in French) and so i landed up paying twice for the same car.
I challenged Europecar and they stated it is their policy to try and rip off their customers.
Just use another rental comany and avoid Europcar

Booked a car, waited for 3 HOURS at the desk to be seen, which resulted in a missed personal appointment. Tbf, they did give people water. Before i confirmed my booking I called and emailed to ask about collision damage waiver as i didn't understand how it was worded on the website. They assured me on the phone and email that the booking was solid- I asked- "so l'm not going to get to the counter and be charged anything extra?" They said no.
When I got to the counter they told me my booking didn't have CDW and it would be illegal to drive. Don't know how they can allow you to book something that would be illeagal to drive.So they made me pay an extra €190, which doubled the price of my booking. I feel like I was forced into it, they have you at the desk and they know you need a car.

New
Friendly staff but pushy on upgrades and insurance.
I didn't take their insurance as I had my own.
On return they claimed there was new damage on the car. Luckily I had taken some pictures on pickup.
If you use them, take pictures/video of the car before you leave.
Not the experience I would expect from a well known car hire company but maybe they're all in a race to the bottom.

Absolute scumbags. Waited over an hour before I could even start the process of getting the car. Probably because they were all scamming the people in front of me. Then the guy at the desk lies to me repeatedly about my existing insurance not being acceptable. I'm sure the people at the desk in Dublin would sell their mother for a commission.

Edit: I got a response shortly after writing this review. There is a backlog and there was an error when I checked in the car so I was overcharged by mistake. Now I've got all money back and my invoice. I'm changing my review because they got back to me eventually. I think my review may have sparked a response.

This company do not reply to emails and it's the only way to contact them. I'm sick and tired of emailing. I see replies to reviews below. I have emailed that email address twice and didn't get any reply. I have also emailed customer service many times over the last few weeks and no reply. I dropped a car off 31st of July to Dublin airport with a full tank in good condition (it was checked on arrival). I have not received an invoice. I have not received my 250 deposit back and my bank inform me there is no refund pending. I was charged a random amount in addition to my deposit after bringing the car back and I don't know why. I went through the toll bridge once and I expected 4.33 but was charged 62.33. I'm extremely disappointed 😞

Rented a car at Europcar Cork Airport via Booking.com. This morning, they tried to force us to use their car rental insurance, became rude when we refused and still tried to scam us by not kwowing how to use a.crddit card.
They were totally unprofessional and totally out of line. I had to go to their competitor to finally being able to rent a car.