Eurail Arvostelua 6 199

TrustScore 4/5 tähteä

3,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Very easy app to use. Always accurate. Great customer service. An issue at there end was resolved within 15 minutes while we tried activating one of our passes. Was very impressive. Great job.

Yritys on vastannut

Saanut 5/5 tähteä

This ticket is amazing value especially if like us you used it in the UK which is very expensive for rail travel. The freedom it gives you is unparalleled. We opted for First class which is well wort... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I had 2 passes bought in the sales. In the rush of trying to leave home to catch the first of 9 trains on a 2 day journey ( stress levels already high ) I mistakenly activated both passes. I realised... Näytä lisää

Saanut 5/5 tähteä

Smooth booking of seat reservations, easy to find train schedules. App was able to pull tickets and reservations together efficiently. Accidentally booked one day of travel and staff were very respon... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Matkailusivusto
  2. Junalipunmyynti

Yrityksen kirjoittama

Whether you like to explore one country in depth or discover multiple destinations, plan in advance or let the rails take you, visit popular spots or journey through off-the-beaten-track towns – Eurail has the perfect Pass for you!

Travel Europe by Train with Eurail

Yrityksen kirjoittama

Explore
See world-famous sites and hidden gems.
Enjoy
Watch Europe’s landscapes and vivid scenery change by the minute, right outside your train window.
Experience
Plan the trip of a lifetime, choose a Eurail Pass and enjoy train travel in Europe!

Find your perfect pass using our pass finder!

Choose your Pass

Choose your Pass
Discover thousands of European destinations using just 1 rail pass! We provide customer support 24/7 in your Language.

Yhteystiedot

3,8

Hyvä

TrustScore 4/5 tähteä

6 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 2/5 tähteä

Don't waste your time; NOT convenient!

Don't waste your time! My wife and i traveled with Eurail as college students and loved it! Boy, have things ever changed, for the worse! While we could use our pass in Italy and Spain for several trips, IT REQUIRED A RESERVATION PRACTICALLY EVERY TIME! We just want to be able to hop on train, with short notice, and head to wherever we feel (like you used to be able to do). But we had to make a reservation, and PAY FOR IT, for PRACTICALLY EVERY TRIP WE WANTED TO TAKE! That may not seem like a big deal, but the app sucked, charged ridiculous fees, and was often inaccurate! That meant we, pretty much, had to go straight to a station each and every time to make a reservation, pay the ridiculous add-on fee, to go anywhere. It would be WAY easier to NOT buy the Eurail and buy individual tickets when you knew where you were going! NOT worth the price, or the HASSLE!

1. syyskuuta 2025
Oma-aloitteinen arvostelu
Eurail-logo

Vastaus yritykseltä Eurail

Dear Sean,

We’re very sorry to hear how disappointing this experience was compared to your earlier travels. We understand how frustrating it can be when flexibility feels limited due to mandatory reservations, added fees, and app difficulties. Your feedback reflects a significant change in expectations and is valuable in understanding how the experience can feel today.

Kind regards,
Social & Community Care Team
Eurail

Saanut 5/5 tähteä

Great value for money

Great value for money. Trains on time, very clean with good toilets

1. tammikuuta 2026
Eurail-logo

Vastaus yritykseltä Eurail

Dear María,

We're happy to hear that you found our Pass a great value! We appreciate your positive feedback during your Eurail trip with the trains' punctuality and cleanliness.

Kind regards,
Social & Community Care Team
Eurail

Saanut 5/5 tähteä

No matter where we travelled the…

No matter where we travelled the process was easy and all travel went very well. No issues encountered at all.

2. tammikuuta 2026
Eurail-logo

Vastaus yritykseltä Eurail

Dear Jane,

We're happy to hear that your travels went smoothly and that you found the process easy, no matter where you went. Thank you for your positive feedback!

Kind regards,
Social & Community Care Team
Eurail

Saanut 3/5 tähteä

Not sure if the pass is worth its cost…

While it’s nice to have the pass there are too many trips that say “your pass is not valid on this trip”. Also, having to pay an additional cost for seats, and sometimes a supplement, on most trains is ridiculous with the already expensive pass costs! Quite a few trips we had to manually enter the details of the train/times after finding different options on the train operators website than what was available on the eurail app. It does get somewhat confusing and needs to be more user friendly. FYI rail Europe is a great website to utilize for finding/booking seats at a much lower cost.

28. joulukuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Debj,

Thank you for your honest feedback. We understand how confusing and frustrating it can be when Pass validity, supplements, and seat reservations aren’t clear.

Your experience with manually entering trips and using external sites for reservations highlights important usability challenges, which we appreciate you sharing.

Kind regards,
Social & Community Care Team
Eurail

Saanut 5/5 tähteä

Absolutely brilliant 👏

Absolutely brilliant 👏

Helped from start to finish!

11. joulukuuta 2025
Oma-aloitteinen arvostelu
Eurail-logo

Vastaus yritykseltä Eurail

Dear Ben,

We're happy to hear that we provided brilliant assistance and helped you throughout the entire process. We appreciate your positive feedback!

Kind regards,
Social & Community Care Team
Eurail

Saanut 1/5 tähteä

Do not buy Eurail pass

Do not for 1 minute believe the positive reviews, they must be sponsored or manipulated. Eurail.passes are a nightmare to use unless you enjoy spending hours trying to make a booking. Then you find various problems such as: Not available on this network / something went wrong please try later / no reservations available on your date. Or simply the app just sits down and does nothing. If you want a journey using 2 different operators just forget it. The help chat line bot is a nightmare / useless unless you are happy messing with your devices settings or can follow meaningless instructions that dont work anyway. I finished up only able to use 5 days of a 15 day pass, the only way I could book one essential trip was to go direct to the operator and pay full price or in other words pay twice for the same journey. All in all I wasted about 1,600 dollars on 2 passes. Never again. Be warned !

1. tammikuuta 2026
Oma-aloitteinen arvostelu
Eurail-logo

Vastaus yritykseltä Eurail

Dear Mark,

We’re very sorry to hear about your experience and how frustrating it was. We understand how upsetting it can be when bookings fail, the app doesn’t respond, and you’re forced to pay twice for essential journeys. Your detailed feedback clearly highlights areas where the experience fell short. Thank you for sharing this so openly.

Kind regards,
Social & Community Care Team
Eurail

Saanut 5/5 tähteä

Flexibility

31. joulukuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Customer,

Thank you for your review! We’re glad you appreciated the flexibility the Eurail Pass offers and thank you for choosing Eurail.

Kind regards,
Social & Community Care Team
Eurail

Saanut 3/5 tähteä

Over crowding

We caught several ICE trains. Generally speaking they were running late. We caught a lot of regional trains, although they were on time they were totally over crowded. We were stepping over people to get to first class. Not a pleasant experience.

31. joulukuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Gordon,

Thank you for sharing your experience. We understand how delays and overcrowding, especially on busy regional and high-speed trains, can significantly impact comfort, even in first class. Your feedback highlights challenges that many travellers face, and we appreciate you taking the time to share it.

Kind regards,
Social & Community Care Team
Eurail

Saanut 5/5 tähteä

Flexible schedule

Dependable, flexible options to the destinations we wanted.

31. joulukuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Jer,

We're glad you found our Pass dependable and flexible for your desired destinations. Thank you for your positive feedback!

Kind regards,
Social & Community Care Team
Eurail

Saanut 4/5 tähteä

1ST CLASS IS GREAT. LUGGAGE SECURITY IS A WORRY

The great rides and seeing Europe quickly. ICE trains in Germany no longer a smooth ride.

2. joulukuuta 2025
Oma-aloitteinen arvostelu
Eurail-logo

Vastaus yritykseltä Eurail

Dear Customer,

We’re glad to hear you enjoyed exploring Europe and the train journeys with your Eurail Pass. We’re sorry to learn that part of your trip in Germany wasn’t as smooth as expected, but we hope you were still able to enjoy the rest of your Eurail journey.

Kind regards,
Social & Community Care Team
Eurail

Saanut 5/5 tähteä

Purchase flexi pass is more practical.

I had long journey travelling Nordic countries. The flexi eurail pass is very practical & convienent. I can easily plan, book the ticket when I decided the day I want to have a train ride.

30. joulukuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Customer,

We're happy to hear that our flexi Eurail Pass made your Nordic trip planning so convenient. Thank you for sharing your positive experience with us!

Kind regards,
Social & Community Care Team
Eurail

Saanut 5/5 tähteä

Eurail Experience

We had a great time riding the trains in Germany! We rode both ICE and Regional trains so we had the full experience. All the trains were comfortable, lots of legroom and space for our luggage. We highly recommend riding the rails through Europe!!

30. joulukuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Gina,

We're happy to hear that you had a great time riding the ICE and Regional trains in Germany during your Eurail trip! We're glad you found the trains comfortable. Thank you for recommending train travel through Europe!

Kind regards,
Social & Community Care Team
Eurail

Saanut 3/5 tähteä

The app and process was not intuitive

The app and process was not intuitive. I thought the costs was acceptable but the directions and clarity of the process to manage the tickets and trips was annoying. It would have been much more simple to use a single QR code for the entire trip vs having to save trips to be activated on each leg of the journey.

30. joulukuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Urso,

Thank you for sharing your feedback. We understand how confusing and frustrating the process can be when it isn’t intuitive. Your suggestion is very valuable, as simplicity and clarity are essential for a smooth travel experience. We truly appreciate you taking the time to share your thoughts.

Kind regards,
Social & Community Care Team
Eurail

Saanut 5/5 tähteä

We had a multi day pass

We had a multi day pass, visited multiple cities throughout Germany. Pass was easy to use and very flexible. Highly recommend.

30. joulukuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Customer,

We're happy to hear that our Pass was easy to use and flexible for your multi-city travels throughout Germany. Thank you for your positive feedback and recommendation!

Kind regards,
Social & Community Care Team
Eurail

Saanut 5/5 tähteä

Headache free travelling!

Headache free travelling! It was amazing to know that Eurail's extensive coverage of European railways had us covered nearly everywhere we wanted to go. When I revisit Europe, I will definitely be revisiting Eurail's train plans!

5. kesäkuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Ryan,

We're happy to hear that our extensive rail coverage made your Eurail trips headache-free! It's great to know you found our train plans helpful and plan to use them again. Thank you for your positive feedback!

Kind regards,
Social & Community Care Team
Eurail

Saanut 5/5 tähteä

pass is a great value

the trip planner is very useful and convenient. the pass allowed me to have lots of flexibility and nearly every single route was covered. it was a great value

29. marraskuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Alho,

We're happy to hear that our trip planner and Pass provided convenience and flexibility for you. It's great to know you found it a valuable experience. Thank you for your positive feedback!

Kind regards,
Social & Community Care Team
Eurail

Saanut 4/5 tähteä

Made booking trains in germany and…

Made booking trains in germany and austria so easy even at the very last moment.

30. joulukuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Subramaniam,

Thank you for your positive review! We’re glad the Pass made booking trains in Germany and Austria easy, even at the very last moment. Flexibility like this is one of the key benefits of the Pass.

Kind regards,
Social & Community Care Team
Eurail

Saanut 1/5 tähteä

Two things went wrong

Two things went wrong. First, we met our daughter and grandson in Budapest. They bought two tickets for the tram. It was our first time there. A man got on, went straight to my daughter and asked to see her ticket. She hadn’t punched it(we’re tourists and didn’t know) and made her pay an $80. Fine. Then he got off the tram. No warning, just a ticket. He targeted tourists who don’t know the procedures. Sad.
Ss far as Eurail passed we had, we left Budapest for Hungary. We had a terrible time setting up our passes. No assistance available. Once on the train, my wife showed my ticket which was fine, but we couldn’t retrieve my wife’s ticket. We showed the conductor our receipt for the pssses, but again, she was no assistance and we had to pay full price for the ticket. I won’t use Eurail again. We were in Switzerland in September and their pass was much easier and they assisted you. I won’t purchase another Eurail pass. We come 2-3 times a year, but it’s not worth the hassle.

29. marraskuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Bausinger,

We’re truly sorry to hear about the difficulties you faced during your Eurail trip. We understand how upsetting it can be to receive fines without clear guidance, experience technical issues with your pass, and feel unsupported while travelling across Europe. We appreciate you sharing your experience so openly.

Kind regards,
Social & Community Care Team
Eurail

Saanut 1/5 tähteä

What a waste of money

I booked my Eurail pass in October from Australia and when I went to use it, I thought it was a complete waste of money. I ended up paying full price instead of just the seat booking from Brussells to Paris. That train got cancelled and I ended up sitting in the isle in the club car with my daughter as there were no seats on the train with about 30 other people. And then I ended up with a fine from my Paris to Zurich part because I booked the seat in the office at Paris and they printed me a ticket and I asked if there was anything else I needed to do and they neglected to assist me in linking the seat booking to the Eurail app. So personally I think the whole the Eurail pass is a rort and shouldn't be bothered with as it cost me more in the end than just turning up and booking my seats when I was in the UK or Europe.

7. joulukuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear Natalie,

We regret to hear about the difficulties you experienced with your Pass, especially the train cancellation, seating issues, and the fine you incurred. We appreciate you bringing this to our attention. We will investigate these issues to improve our service and ensure better support for our customers in the future.

Kind regards,
St. K
Eurail

Saanut 4/5 tähteä

We had a great experience

We had a great experience, the phone App was a bit challenging to navigate at first once we figured the process the trip went well

28. marraskuuta 2025
Eurail-logo

Vastaus yritykseltä Eurail

Dear John,

We're glad you enjoyed your Eurail trip! We appreciate your feedback regarding the app and will look into making it easier to navigate. Thank you for your review!

Kind regards,
Social & Community Care Team
Eurail

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