Eurail Arvostelua 6 198

I reached out to customer service when my wife was diagnosed with cancer, we brought the passes for our 10th anniversary... i was asked to provide medical evidence and letters!!! As I had brought the passes in a spring offer they were not refundable whereas normal passes I'd have just lost 10%. I have more dignity that to ask my wife for evidence when it's the last thing she needs to worry about... Avoid a company who can't take the word of their customers!!!

Smooth booking of seat reservations, easy to find train schedules. App was able to pull tickets and reservations together efficiently.
Accidentally booked one day of travel and staff were very responsive to return the day and allow to book a different day of travel.

Very easy app to use. Always accurate.
Great customer service. An issue at there end was resolved within 15 minutes while we tried activating one of our passes. Was very impressive. Great job.

Easy to use and I like the flexibility of taking the train.

At the end of January 2026, I was informed by Eurail that I had been affected by a data breach, which, according to various sources, had occurred in December 2025. The breach involved, amongst other data, passport details, meaning this constitutes a serious form of identity theft.

I immediately requested information in accordance with Article 15 of the GDPR in order to quickly obtain clarity regarding the data collected or leaked in my case. To date, despite several enquiries, I have not received any useful information from the company. Communication by Eurail has been generally slow. For four months, I have been fobbed off with references to the special circumstances; unnecessary queries are being made about data that I had already provided when submitting my request. In light of this disaster - which is being discussed widely across Europe – I can only shake my head at how Eurail seems to be willing to accept a total loss of customer trust.

A quick search online reveals that my case is by no means an isolated one. Given the unprofessional handling of data protection issues, I can only strongly advise any potential customer against entrusting sensitive data to Eurail.

I have set Eurail a final deadline and am currently exploring how to take legal action jointly with other customers. (Any hint at/by legal services is appreciated!)

My advice: steer clear of a company that obviously ignores your legitimate data protection concerns!

horrible app very confusing and difficult to use . Whis there was another way to purchase pass to travel by trains in Europe...this is awful app don't waste your time snd money

The EUrail pass is easy to use, very convenient. And it also provides train schedules and other informations. it is a great tool for traveling around Europe.

This ticket is amazing value especially if like us you used it in the UK which is very expensive for rail travel. The freedom it gives you is unparalleled. We opted for First class which is well worth the extra expense as it delivers lots of extra benefits not just more space!
The only slight gripe is that the pass did not work at most of the ticket barriers in the UK and we had to show the pass to a ticket collector. No such issues on the train as scanning was fine. Have bought this pass multiple times now.

Without booking to take each train is stressloss

Easy to use

Reasonable price
Booking and seat selection was easy

Our 4th time of 15 days in a month on the mobile pass over the last 7 years, so this review is from experiences from UK to Athens. We’ve managed to go where we needed each time with brilliant experiences, scenery, culture and diverse travel companions along the way. As much as possible we reserve in advance (through International Rail in Australia or through agents recommended by The Man in Seat 61 website which is brilliant in assisting planning the trips. Some things have become more difficult over the years: 1. The contracting out of services can mean that attractive looking direct, regional and suburban trains are no longer covered by Eurail.(The app is really useful on this); 2. There is massive upgrading of rail lines and stations across Europe, especially in the Balkans, so give yourself 45 minutes or more for what were once reliable 12 minute transfers between trans; 3 The Rail Planner app has an annoying habit of crashing at inopportune times - we’ve missed critical connections and been scolded by several conductors we we couldn’t show our ticket. To fix problems you need excellent wifi: you may need to update the app or wait for wifi to kick in before seeking online assistance for a fix. If you are travelling in an e-sim, the app can be problematic when crossing borders and changing telco providers. This was particularly bad entering Austria from Slovenia. If possible, print out reservations: this saved us in some countries if the app was being difficult… 4. High speed trains are usually packed, and in some countries this includes many standing passengers and baggage in the aisles due to unreserved passengers just climbing in: especially bad in Poland and Austria. We started using the slower Regional trains where possible. They are comfortable, slower to enjoy the scenery and local colour, byo food and generally un crowded (except for Fridays and weekends). Often high speed isn’t worth the hassle and it ain’t glamorous in 2nd class. 5. Google translate was very useful to make reservations in Greece, Bulgaria, Romania and Croatia (print in advance if you can)… with sometimes hilarious responses in Bulgaria and Romania ( but we got our tix!). 6. Hotels are easy to find around traditional city main stations … but often remote from TGV and other high speed stations (and especially Belgrade’s “Central” station which is NOT “central” and has lacked services like currency changes or clear local transit information). eSIMs and Apple/Google maps are crucial at times like these. BUT, overall the Eurail experience is still brilliant, but be prepared to be flexible-with-a-smile when stuff happens due to trackwork or the demolition of your station for an upgrade!

The Customer service team is very fast and helpful! I had two issues and both were resolved favourably for me.
1: I accidently made a reservation for the days after I wanted to travel; only 8 minutes after I sent an e-mail about this, I got a reply and the reservation for the day I wanted.
2: Only 12 hours before we wanted to travel back home, my 87-year old mother fell and was unable to continute our train trips. Although reservations for two trains were non-refundable, Eurail reviewed the possibility of an exceptional refund in light of the circumstances, and only 3,5 hours after sending the doctor's declaration, we were fully compensated.
The only reason I did not rate 5 stars, is that the process of making reservations should be improved, e.g. by the possibility of choosing a seat. We needed three first class seats, which were unavailable in quite a number of trains we wanted to book online, almost three months prior to departure.

How easy the app is to use and had 0 problems using the train passes

We are from Australia and have used eurail several times and once again excellent.

The booking process is simple. I would purchase this pass anytime I’m planning long visits.

I had a first class pass. First wasn’t available on one of my days travel. First class was available on another day and I booked a seat. However, when I boarded the train, I had been bumped to a second class seat. I talked to the train manager and was promptly told get in my allocated seat.

Viele Verbindungen sind nicht nutzbar, bzw. nur mit zusätzlichen „Reservierungen“. Die Reservierung ist aber scheinbar gleichbedeutend mit einem Ticket, sodass man im Endeffekt einfach ein Ticket kaufen muss (bsp EN von Zürich nach Feldkirch). Da kann man sich den Spaß gleich sparen, da man eh doppelt zahlen muss.

Excellent service and easy to use. Great value too

Good service that makes travel in Europe way simpler. The company is ethical too, however there have been some issues of data leaks recently.
It is very expensive though, and I wonder if it would be cheaper to just buy the 1 or 2 tickets per day than take the pass. Finally, the seat reservation is based on luck, sometimes you'll get a good seat, sometimes, you'll be facing the opposite direction for hours with no window.