Very easy app to use. Always accurate. Great customer service. An issue at there end was resolved within 15 minutes while we tried activating one of our passes. Was very impressive. Great job.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This ticket is amazing value especially if like us you used it in the UK which is very expensive for rail travel. The freedom it gives you is unparalleled. We opted for First class which is well wort... Näytä lisää
Yritys on vastannut
I had 2 passes bought in the sales. In the rush of trying to leave home to catch the first of 9 trains on a 2 day journey ( stress levels already high ) I mistakenly activated both passes. I realised... Näytä lisää
Smooth booking of seat reservations, easy to find train schedules. App was able to pull tickets and reservations together efficiently. Accidentally booked one day of travel and staff were very respon... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whether you like to explore one country in depth or discover multiple destinations, plan in advance or let the rails take you, visit popular spots or journey through off-the-beaten-track towns – Eurail has the perfect Pass for you!
Travel Europe by Train with Eurail
Yrityksen kirjoittama
- Explore
- See world-famous sites and hidden gems.
- Enjoy
- Watch Europe’s landscapes and vivid scenery change by the minute, right outside your train window.
- Experience
- Plan the trip of a lifetime, choose a Eurail Pass and enjoy train travel in Europe!
Find your perfect pass using our pass finder!
Choose your Pass
Discover thousands of European destinations using just 1 rail pass! We provide customer support 24/7 in your Language.
Yhteystiedot
3,8
Hyvä
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Customer service dreadful
Customer service dreadful, no phone number, AI reply no consideration given to customer loyalty.
Despite requesting my complaint be expedited to management this request refused. Tried to email CEO Carlo Boselli - he chooses not to give email or contact.
Due to technical issues with site unable to buy 4th pass within 25% offer period (previously spent €3000).
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Dear Fiona,
We’re very sorry to read about your experience and understand how disappointing this situation has been, especially given your long-standing loyalty. We can confirm that your case is currently under active review and that communication was temporarily paused while the issue was being investigated and mitigated. We kindly ask for your patience and to keep an eye on your inbox for further updates.
Kind regards,
Social & Community Care Team
Eurail
Absolutely smooth
Absolutely smooth . Especially the rail planner app - extremely helpful with useful suggestions for sightseeing and food choices .
6. joulukuuta 2025
Vastaus yritykseltä Eurail
Dear Ranganathan,
We're happy to hear that you had a smooth experience while travelling with the Eurail Pass! It's great the Rail Planner app, with its sightseeing and food suggestions, was helpful for you. Thank you for your positive feedback.
Kind regards,
Social & Community Care Team
Eurail
Pretty seamless
Pretty seamless. App was a bit glitchy at times but we had a great trip
3. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Green,
We're glad you had a great trip! We apologize for the app glitches and we'll work to improve the experience. Thanks for your feedback.
Kind regards,
St. K
Eurail
Having travelled through Europe last…
Having travelled through Europe last year using individually purchased tickets, I found eurail passes did not afford any advantage, either financially or convenience. We even paid a €50 fine each, on our third day of travel for not activating the travel day (having not known to do this, and not been challenged on it prior to this day).
5. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Customer,
We appreciate you sharing your experience. We're sorry to hear that the Pass didn't offer you the value or convenience you expected, and that you incurred a fine due to unclear activation procedures. We'll review our communication regarding travel day activation to prevent similar issues.
Kind regards,
St. K
Eurail
A Must Have for Euro Travel
This was a great app and saved us loads of money. The functionality and ease of use was great. My only feedback would be to try and include the ability to do seat selection or at least have a preferred seating checklist so there’s a chance you get what you’re looking for. Too many times we were put in the quiet cart with our 6 month old baby, lol!
6. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Traveller Man,
We’re glad to hear that the Pass was easy to use and helped you save money. Thank you as well for your suggestion regarding seat selection preferences. Your feedback is valuable and helps highlight areas where the experience can be improved.
Kind regards,
Social & Community Care Team
Eurail
The trains broke down on all of our…don’t take trains
The trains broke down on all of our journeys
6. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Linim,
We’re sorry to hear this impacted your journey. Train breakdowns are understandably very frustrating. While train operations and technical issues are managed by the railway companies themselves, we fully appreciate how disruptive this feels when it happens repeatedly. Thank you for taking the time to share your experience.
Kind regards,
Social & Community Care Team
Eurail
Very easy to schedule your trips
Very easy to schedule your trips, even last minute.
6. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Joe,
We're happy to hear that scheduling trips was easy, even on short notice. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
Buena experiencia exepto en estacion de…
Buena experiencia exepto en estacion de berlin muy mala la infirmacion
3. tammikuuta 2026
Vastaus yritykseltä Eurail
Hola Alejandro,
Gracias por su comentario. Nos alegra saber que en general tuvo una buena experiencia con el pase. Lamentamos que la información en la estación de Berlín no haya sido clara, ya que la orientación en estaciones grandes puede marcar una gran diferencia durante el viaje. Agradecemos que lo haya señalado.
Atentamente,
Social & Community Care Team
Eurail
We purchased the 7 day first class…
We purchased the 7 day first class tickets to explore different Christmas markets throughout Europe. The pass was perfect for us. So convenient and easy to use. The only hiccup occurred when I accidentally booked the wrong day for a required reservation seat. You could not edit it on line and it took quite sometime to speak with a representative to make the adjustment.
4. joulukuuta 2025
Vastaus yritykseltä Eurail
Dear Sunshine,
We're happy to hear that the Pass was perfect for your Christmas market exploration! We appreciate your feedback regarding the difficulty you experienced when correcting your seat reservation. We'll certainly look into how we can improve this process for our customers.
Kind regards,
Social & Community Care Team
Eurail
Had a great experience with Eurail
Had a great experience with Eurail. Almost all of the trains were covered and highly recommended.
5. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Umar,
We're happy to hear that you had a great experience with Eurail! We appreciate your recommendation and are glad almost all trains met your needs. Thank you!
Kind regards,
Social & Community Care Team
Eurail
Easy to use and loved the flexibility
4. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Customer,
We're glad you found the Pass easy to use and appreciate the flexibility. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
Vastaus yritykseltä Eurail
Dear Eva,
We're glad you found the train nice and enjoyed your Eurail trip! Thank you for taking the time to let us know about your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
I am happy because I completed most of…
I am happy because I completed most of my journeys as planned, It was good because I revisited some places I visited nearly 50 years ago.
I noted with surprise for the big change from paper pass to the digital one. But it took quite a while to adapt myself to this change.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Dear Peter,
We're happy to hear that you completed most of your journeys as planned and revisited memorable places. We acknowledge that adapting to the digital pass took time, and we appreciate your feedback.
Kind regards,
St. K
Eurail
Most of my train journeys were all going as scheduled. But there were more delays than I expected,
Most of my train journeys were all right. But due to delays of train arrivals I nearly missed connecting trains three or four times. I managed to catch up with the lost time but it was very stressful because If I failed to get the connecting, I would be stranded in Hamburg, Munich or Cologne. The worst was a cancelled Eurostar journey from Cologne to London. I was obliged to postpone my journey to a following day and pay one extra night in Cologne.
1. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Peter,
Thank you for your feedback. We’re sorry to hear about the stress caused by the train delays and the Eurostar cancellation. Having to nearly miss connections and postpone your journey must have been very frustrating. Please contact our customer service team so we can review your situation and see how we can assist you further.
Kind regards,
Social & Community Care Team
Eurail
App was easy to use
App was easy to use. There were so many trains available made planning my trips super easy.
27. joulukuuta 2025
Vastaus yritykseltä Eurail
Dear Jean,
We're happy our app was easy to use and that you found many trains available, making trip planning super easy. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
Problems with iPhone app
I have an IPhone and adding trips to the inter rail app and connecting them and to the pass was frustratingly difficult. It would not get a ticket. However my wife was using an android phone and had fewer difficulties. Even staff on the trains could not obtain a ticket for me. After trying various combinations I somehow managed to get a ticket but cannot recall how.
4. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Customer,
Thank you for sharing your experience. We’re sorry to hear how frustrating this was, especially when travelling with different devices. While the app should work equally across platforms, we recognise that technical inconsistencies can be stressful, particularly when even onboard staff could not immediately assist.
Your feedback is valuable and helps highlight where improvements are needed.
Kind regards,
Social & Community Care Team
Eurail
It took a lot to find the routine of…
It took a lot to find the routine of getting to the QR code for the conductors.
Seems over complicated to me.
Some conductors helped and some didn’t.
3. joulukuuta 2025
Vastaus yritykseltä Eurail
Dear Bonnie,
Thank you for your feedback. We understand how finding and activating the QR code can feel complicated at first, especially during busy travel moments. While many travellers get used to the flow over time, consistency in onboard assistance is important. We appreciate you sharing this insight.
Kind regards,
Social & Community Care Team
Eurail
The app was easy to use
The app was easy to use, there was just one time in Italy where I hit a time window limitation that wouldn't let me get a ticket when I wanted it... almost disrupted our plans, but we figured it out.
4. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear David,
We're glad the app was easy to use! We appreciate your feedback regarding the time window limitation you experienced in Italy. We'll investigate this to improve our service. Thanks for sharing your experience.
Kind regards,
Social & Community Care Team
Eurail
Our Eurail pass was easy to purchase…
Our Eurail pass was easy to purchase and easy to use.
3. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear David,
We're happy to hear that your Eurail Pass purchase and usage were both easy. Thank you for your positive feedback!
Kind regards,
Social & Community Care Team
Eurail
we experienced delayed trip for more…
we experienced delayed trip for more than an hour in Granada to Madrid last Nov. 9, 2025 and we were asked to transfer to another train in Amsterdam on Nov. 18, 2025.
9. marraskuuta 2025
Vastaus yritykseltä Eurail
Dear Belmonte,
Thank you for sharing your experience. We’re sorry to hear about the delays and the unexpected transfer during your journey.
Please submit a request via https://www.eurail.com/en/help/delay-compensation and our Customer Service team will be happy to assist you.
Kind regards,
Social & Community Care Team
Eurail
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
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Lue lisää muunlaisista arvosteluista.
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Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.