I reached out to customer service when my wife was diagnosed with cancer, we brought the passes for our 10th anniversary... i was asked to provide medical evidence and letters!!! As I had brought the... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very easy app to use. Always accurate. Great customer service. An issue at there end was resolved within 15 minutes while we tried activating one of our passes. Was very impressive. Great job.
Yritys on vastannut
This ticket is amazing value especially if like us you used it in the UK which is very expensive for rail travel. The freedom it gives you is unparalleled. We opted for First class which is well wort... Näytä lisää
Yritys on vastannut
Smooth booking of seat reservations, easy to find train schedules. App was able to pull tickets and reservations together efficiently. Accidentally booked one day of travel and staff were very respon... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whether you like to explore one country in depth or discover multiple destinations, plan in advance or let the rails take you, visit popular spots or journey through off-the-beaten-track towns – Eurail has the perfect Pass for you!
Travel Europe by Train with Eurail
Yrityksen kirjoittama
- Explore
- See world-famous sites and hidden gems.
- Enjoy
- Watch Europe’s landscapes and vivid scenery change by the minute, right outside your train window.
- Experience
- Plan the trip of a lifetime, choose a Eurail Pass and enjoy train travel in Europe!
Find your perfect pass using our pass finder!
Choose your Pass
Discover thousands of European destinations using just 1 rail pass! We provide customer support 24/7 in your Language.
Yhteystiedot
3,8
Hyvä
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Most pleasant and easy
Europe at your feet! Initially may appear as complicated but once understood how it works EURAIL is easy to use making your trip most pleasant. The freedom of moving around Europe most comfortably!
24. helmikuuta 2026
Vastaus yritykseltä Eurail
Dear Michele,
We're glad you found us easy to use and that it made your trip pleasant and comfortable! Thank you for sharing your experience with us; we appreciate your positive feedback.
Kind regards,
St. K
Interrail
Loved the pass
Loved the pass. It made travel between three different countries so easy!
25. helmikuuta 2026
Vastaus yritykseltä Eurail
Dear Jessy,
We're happy to hear that the Pass made your travel experience so much easier between countries. Thank you for your positive feedback!
Kind regards,
St. K
Interrail
Terrible for a novice
No easy way of knowing how to use the app. What your supposed to have when you get on the train to show the person in charge.
Let alone some info is in email and some is on the app.. really
Cost is not as beneficial as advertised.. still paying for seats on all the trains. Useless and expensive.
24. helmikuuta 2026
Vastaus yritykseltä Eurail
Hi,
We're sorry to hear that using the app and pass was confusing. We aim to make the process as clear as possible, but we understand it can take some getting used to when travelling with a rail pass.
Thank you for sharing your feedback, it helps us improve the experience for future travellers.
Kind regards,
Camilo
Social and Community Care Specialist
Interrail
Nice first class carriage, frustrating reservation system
I didn't like having to pay to reserve a seat. The website and app were a little clumsy. I overpaid for 7 trips. We only used two. That was my mistake. Departure times were precise, I liked that. Luggage storage was a little small. The carriage was nice, for 1st class, but nothing special. I'm coming back to Europe in a few months. I plan to rent a car next time.
14. tammikuuta 2026
Vastaus yritykseltä Eurail
Hi Adam,
Thanks for taking the time to share your experience. We’re glad you enjoyed the punctual departures, even though the reservation fees and the booking experience were frustrating.
Reservation fees and rules are set by the individual railway companies, but we agree the process should feel simpler. We also appreciate your note about pass planning, choosing the right pass length is key, and your feedback helps us improve how we explain that.
Kind regards,
Camilo
Social and Community Care Specialist
Interrail
Excellent and professional service.
22. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Hi Mohapatra,
We're glad you found our service excellent and professional. Thank you for your positive feedback; it means a lot to us.
Kind regards,
Camilo
Social & Community Care Specialist
Eurail
Vastaus yritykseltä Eurail
Hello,
We're happy to hear that your issue was resolved quickly! Thank you for sharing your positive experience with us.
Kind regards,
Camilo
Social & Community Care Specialist
Eurail
Excellent customer service
The customer service in this company is excellent! I had made a mistake in activating a "travel day" wrongly in my Eurail pass, leading to the loss of a full day´s travel. Ethan told me what I had to do to document this. I sent it in and there, magically, was a new travel day. So now I will get home, all the way from Malaga to Oslo, after all.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Dear Siri,
We're happy to hear that our service helped resolve the issue with your Eurail pass. We appreciate you sharing your positive experience, and we're glad you'll make it home from Malaga to Oslo!
Kind regards,
Social & Community Care Specialist
Eurail
Nice and easy to get tickets be able…
Nice and easy to get tickets be able to cancel and get refund
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Dear Fredy,
We're happy to hear that you found it nice and easy to get tickets, and appreciate the cancellation and refund process. Thanks for your feedback.
Kind regards,
Social & Community Care Specialist
Eurail
Received fine for not completing trip in mobile app
We purchased a Eurail pass and went on a trip using the Rail Planner mobile app. We created a trip in the app and put our contact information in there, and linked it to the seat reservation. However, I was still charged 50 euros as a fine for not finalizing the trip in the mobile app. I didn't realize there were still steps to complete (it used to just be a ticket they would hole punch). It needs to be more clear that there are additional steps to complete!
14. toukokuuta 2025
Vastaus yritykseltä Eurail
Dear Ben,
We appreciate your feedback. We acknowledge how you feel about the fine you incurred. We understand your frustration regarding the trip finalization process in the Rail Planner app. We will review how we can make these steps clearer for our customers. Thank you for bringing this to our attention.
Kind regards,
St. K
Social & Community Care Specialist
Eurail
Punctuality and courtesy lacked
Some of the trains were super late and crowded. No A/C on some in a heat wave. One of the ticket checkers was insanely rude
19. syyskuuta 2025
Vastaus yritykseltä Eurail
Dear Erick,
We appreciate you taking the time to share your concerns. We regret to hear about the delays, crowded conditions, lack of AC, and the staff's behavior. We will communicate these issues to the relevant team.
Kind regards,
St. K
Social & Community Care Specialist
Eurail
Relation clientèle au top!
Je dois préciser que nous n'avons pas pu utiliser notre pass pour des raisons familiales...
Mais que nous avions déjà commencé à programmer notre périple en nous aidant de l'appli très intuitive et réellement utile
Ma notation porte sur Le service clientèle qui est absolument irréprochable.
Très réactif, avec des réponses claires et vraiment
personnalisées derrière lesquelles il y a des "vrais" humains.
Par ailleurs les process sur l'appli sont très clairs et vraiment rapides.
Et eurail est tout à fait en mesure de s'adapter aux particularités de ses clients.
J'ai déjà du procéder à un échange l'année dernière, j'étais totalement hors délai pour le faire ,Ils se.sont montrés très compréhensifs m'ont accordé un premier échange avec une 1ere dead Line ...comme je n'avais pas eu la possibilité matérielle de réaliser l'échange , on m'a accordé une seconde dead Line!
Lors du remboursement que j'ai effectué aujourd'hui, j'ai été en contact avec des personnes vraiment à l'écoute de ma situation personnelle..
Je recommande très souvent interrail à mon entourage, pour sa simplicité d'utilisation et de gestion et pour la fluidité dans les échanges avec le service clientèle
Merci à eux!
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Bonjour Mich,
Merci beaucoup pour votre retour si positif et détaillé. Nous sommes sincèrement désolés que vous n’ayez pas pu utiliser votre Pass pour des raisons familiales, mais nous sommes touchés de lire que notre application et, surtout, notre service clientèle ont pu vous accompagner de manière satisfaisante.
Savoir que vous avez apprécié la réactivité, l’écoute et l’approche personnalisée de nos équipes est très important pour nous. Votre recommandation et votre confiance nous font vraiment plaisir.
Cordialement,
Social & Community Care Team
Eurail
I have travelled with Eurail for the 2 months
I have travelled with Eurail for the last few months and I had a issue that I needed to resolve. I used the chat feature and chatted to Sophie and Sophie understood my issue and was able to help me out. I am so greatly for the support!
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Dear Matt,
We're happy to hear that your issue was resolved through our chat feature. We appreciate you highlighting the support you received. Thank you for your positive feedback!
Kind regards,
St. K
Eurail
Did not receive refund for returned passes
My plans changed, so I requested a refund on two passes that were never activated. I never received the refund, and now (two months later) the passes are expired.
26. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Doug,
Thank you for sharing your experience, and we’re sorry to hear about it. To look into this properly and provide you with detailed assistance, we kindly ask you to contact our Customer Service team directly by submitting your request via this form: https://eurail.zendesk.com/hc/en-001
Our team will be able to review your case and clarify the status of your request. For your reference, you can also find our refund and exchange conditions here: https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy
We appreciate your patience and hope our Customer Service team can assist you further.
Kind regards,
Social & Community Care Team
Eurail
It was a great experience
It was a great experience. The inbound outbound restrictions in the Interrail ticket can be improved.
15. syyskuuta 2025
Vastaus yritykseltä Eurail
Dear Roychowdhury,
Thank you for sharing your experience! We’re glad to hear you had a great trip with Interrail.
We also appreciate your suggestion regarding the inbound and outbound travel days. To improve the travel experience, Interrail may occasionally run pilots that extend the number of journeys allowed in the country of residence. When a country is eligible, the additional allowance is automatically applied to the mobile Pass and shown in the app once the Pass is added. The applicable rules are also outlined in the Pass Conditions of Use.
Thank you for taking the time to share your feedback. It’s valuable in helping us review and improve the travel experience.
Kind regards,
Social & Community Care Team
Eurail
Empatía con el cliente
Hice una compra de dos abonos en marzo del año 2025 para recorrer toda Italia. Lamentamente, me detectaron cáncer en el riñon derecho, lo que me impide por el momento, realizar mi soñado viaje. Explique mi problema de salud al equipo. Despúes de documentar debidamente mi caso, resolvieron reintegrarme lo pagado. Todos los operadores fueron claros, precisos en sus preguntas, amables y su respuesta fue inmediata. Obviamente, cuando visite Europa, no dudaremos en contratar sus servicios. Los recomiendo 100%. Felicitaciones !!!
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Hola Marcelo,
Muchas gracias por compartir su experiencia con nosotros. Sentimos profundamente la situación personal que ha atravesado y le deseamos mucha fuerza y pronta recuperación. Nos alegra saber que nuestro equipo pudo acompañarle con empatía, claridad y rapidez en un momento tan delicado.
Agradecemos enormemente su confianza y sus palabras tan positivas. Será un placer acompañarle cuando llegue el momento de realizar ese viaje soñado por Europa. Le enviamos un cordial saludo y nuestros mejores deseos.
Atentamente,
Social & Community Care Team
Eurail
they allowed hackers to steal my personal data
The company admitted to having lost ALL MY PERSONAL DATA to hackers. Data which they shouldn't even have had anymore at the time, and which they should have thoroughly protected. This company is CRAZY INCOMPETENT and thus DANGERGOUS to anyone working with them.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Horrible would not recommend
Horrible would not recommend.
Times and platforms for trains/busses were not accurate, no updates occurred in app. The only good thing was that I could book a new train in the app but the train numbers did not correspond with screens at train station. Overall very confusing and not easy to use.
1. joulukuuta 2025
Vastaus yritykseltä Eurail
Dear Blommel,
We’re very sorry to hear about your frustrating experience, and we understand how confusing and stressful this must have been during your trip. While we strive to provide accurate and up-to-date information, train schedule can sometimes change at short notice and are ultimately controlled by the railway operators.
That said, your feedback about unclear information and discrepancies between station screens and the app is important, and we fully acknowledge how this impacted your journey. We truly appreciate you sharing this, as it helps us identify where improvements are needed to make the experience clearer and more reliable for travellers.
Kind regards,
Social & Community Care Team
Eurail
Recent Security Beach
Recent Security Beach.
Hackers have stolen this data:
dentity information: first name, last name, date of birth, gender;
Contact information: email address, home address, telephone number, if provided;
Passport information: passport number, country of issue and expiration date (not including copies of the documents).
13. tammikuuta 2026
Oma-aloitteinen arvostelu
If you want flexibility, Eurail is for you!
I travelled from Australia, and went to many major European cities, and I wanted to plan ahead.
Good stuff: ease of use: the app was easy to use (when we needed to show our tickets) and worked well overseas.
Not so great stuff: poor interfacing. The website and the phone app don't connect, so when you go through planning a trip online and expect it to show up on your phone app (even though it's the same login and account) it won't.
Planning ahead is difficult: i booked several trains seperately as it looked like they weren't on the Eurail program, but i was likely just trying to book them too soon. or, the eurail program showed far fewer trains per day, than what the reality on the day was, making us choose and book around certain trains, when it wasn't particularly necessary.
Given that the Eurail covers no local trains, just major cities, I don't think I really needed it for my trip, i would have been better off just booking tickets directly through any other app. but if you know you want to travel to/from lots of major cities, and you might just add in day trips whenever you feel like it, then Eurail is for you!
6. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Tiffany,
Thank you for sharing such a thoughtful and detailed review. We’re glad to hear that you valued the flexibility of the Eurail Pass and found the app useful during your travels, especially while visiting multiple major cities.
We also appreciate your honest feedback regarding planning ahead and the differences between the website and the app. Train availability can vary depending on booking windows and railway providers, which can sometimes make early planning more challenging. Your insights are extremely helpful and allow us to keep improving both our tools and the overall planning experience for future travellers.
Kind regards,
Social & Community Care Team
Eurail
Customer service dreadful
Customer service dreadful, no phone number, AI reply no consideration given to customer loyalty.
Despite requesting my complaint be expedited to management this request refused. Tried to email CEO Carlo Boselli - he chooses not to give email or contact.
Due to technical issues with site unable to buy 4th pass within 25% offer period (previously spent €3000).
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Dear Fiona,
We’re very sorry to read about your experience and understand how disappointing this situation has been, especially given your long-standing loyalty. We can confirm that your case is currently under active review and that communication was temporarily paused while the issue was being investigated and mitigated. We kindly ask for your patience and to keep an eye on your inbox for further updates.
Kind regards,
Social & Community Care Team
Eurail
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.