I reached out to customer service when my wife was diagnosed with cancer, we brought the passes for our 10th anniversary... i was asked to provide medical evidence and letters!!! As I had brought the... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very easy app to use. Always accurate. Great customer service. An issue at there end was resolved within 15 minutes while we tried activating one of our passes. Was very impressive. Great job.
Yritys on vastannut
This ticket is amazing value especially if like us you used it in the UK which is very expensive for rail travel. The freedom it gives you is unparalleled. We opted for First class which is well wort... Näytä lisää
Yritys on vastannut
Smooth booking of seat reservations, easy to find train schedules. App was able to pull tickets and reservations together efficiently. Accidentally booked one day of travel and staff were very respon... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whether you like to explore one country in depth or discover multiple destinations, plan in advance or let the rails take you, visit popular spots or journey through off-the-beaten-track towns – Eurail has the perfect Pass for you!
Travel Europe by Train with Eurail
Yrityksen kirjoittama
- Explore
- See world-famous sites and hidden gems.
- Enjoy
- Watch Europe’s landscapes and vivid scenery change by the minute, right outside your train window.
- Experience
- Plan the trip of a lifetime, choose a Eurail Pass and enjoy train travel in Europe!
Find your perfect pass using our pass finder!
Choose your Pass
Discover thousands of European destinations using just 1 rail pass! We provide customer support 24/7 in your Language.
Yhteystiedot
3,8
Hyvä
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Not what it used to be; No longer worth getting
My wife and I used Eurail 30 years ago when we backpacked around Europe. We were very happy then, so didn't hesitate to buy again recently. However, we really were not happy with it this time and would not purchase again. We spent 2 months wandering in Italy and Spain. First of all, the trains themselves in both of those countries are nowhere near as good as Germany, Switzerland, Austria.... But as far as the Eurail pass, it was a royal pain to have to make a seat reservation for almost every trip we wanted to take! Not only did we have to pay significantly more for each seat reservation, we almost always had to go IN to the train station to make the reservation. You're supposed to be able to do it in the Eurail app, but MANY times the listings were wrong, not showing up, and it was also more expensive than in person. Overall, we probably got our money's worth back in rides, but we will just buy individual tickets in the future. (As a side note, we had also purchased/used the Swiss Rail Pass and we LOVED it)
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Dear Sean,
We appreciate you sharing your experience using our pass in Italy and Spain. We're sorry to hear that it didn't meet your expectations this time, especially regarding seat reservations and app accuracy. We'll investigate these issues to improve our service. Thank you for your feedback.
Kind regards,
Social & Community Care Specialist
Eurail
It was almost useless
It was almost useless.
The vast majority of trains weren’t available, there were no seats and the “reservation fee” was equivalent of a regular ticket.
A complete fraud.
9. joulukuuta 2025
Vastaus yritykseltä Eurail
Hi Natalia,
We're sorry to hear that your experience with the pass was disappointing. On some high-speed and popular routes seat reservations are required and availability can be limited.
We appreciate you taking the time to share your feedback.
Kind regards,
Camilo
Social and Community Care Specialist
Interrail
Delays on every leg of our Eurostar…
Delays on every leg of our Eurostar travel. Very expensive to have to reserve tickets. No advantage in being 1st class at all. Very disappointed in Eurostar.
25. helmikuuta 2026
Vastaus yritykseltä Eurail
Dear Hoy,
We appreciate your feedback and are sorry to hear about the delays and your disappointment with your first-class experience. We'll review your comments about reservations.
Kind regards,
Elio
Social & Community Care Specialist
Eurail
I’ll use it again and again.
Since I discovered Interrail last year, I don’t believe there is a better way to travel. I have chosen it and I will choose it again and again.
28. heinäkuuta 2025
Vastaus yritykseltä Eurail
Dear Payricua,
We're happy to hear that you feel this way! It's great to know you've discovered a travel method that resonates so well with you, and we appreciate your feedback.
Kind regards,
St. K
Interrail
Great experience!
Great experience, always! The strike heads up help me more than once, it's very easy to use and a big helper for planing.
25. joulukuuta 2025
Vastaus yritykseltä Eurail
Dear Belen,
We're happy to hear that you find the app helpful for planning! It's great that the disruption notification feature has been useful to you. Thank you for your positive feedback.
Kind regards,
St. K
Interrail
Be mindful of mandatory reservations
The only downside of Eurail/Interrail is that some trains (notably Eurostar) need to be booked a long time in advance and are a bit pricey, which is a hurdle given that most people (including myself) choose Eurail/Interrail for its flexibility.
28. heinäkuuta 2025
Vastaus yritykseltä Eurail
Dear Marielle,
We appreciate your feedback. We recognise that the necessity for advanced reservations and the costs associated with certain trains can impact the flexibility that travellers seek. Your comments will help us improve the experience.
Kind regards,
Elio
Social & Community Care Specialist
Eurail
The UX of this app is really bad
The UX of this app is really bad. It's makes something simple very complicated.
24. helmikuuta 2026
Vastaus yritykseltä Eurail
Dear Alejandro,
We appreciate your feedback and apologize that our app's UX made things complicated. We'll work to improve the experience.
Kind regards,
Elio
Social & Community Care Specialist
Eurail
7 days in 1 month
Works really well for longer train trips and cost effective if you plan a mid-journey stopover. We took advantage of a special to grab two extra days, and we ended up using them all. You just activate a travel day on the app, and can use the local train company app / site to book a seat. 1st class is worth the extra cost in my opinion.
20. joulukuuta 2025
Vastaus yritykseltä Eurail
Dear Brett,
We're happy to hear that our product worked well for your longer train trips and that you found it cost-effective with a stopover. We're glad you enjoyed the special offer and found first class worthwhile. Thank you for your positive feedback!
Kind regards,
St. K
Interrail
30 days across 9 countries – flawless experience with Eurail
Eurail was one of the best decisions we made for our Europe trip. Our family of four used the Eurail app continuously for 30 days across 9 countries, covering both intercity and suburban rail. Booking and validating tickets on the app was simple and intuitive, and we even booked Eurostar at a discounted price with Eurail. We didn’t face a single issue throughout the entire journey. It made multi-country travel stress-free and flexible. Highly recommended for families and long trips across Europe.
14. tammikuuta 2026
Vastaus yritykseltä Eurail
Dear Basavaraj,
We're happy to hear that your family's 30-day Eurail trip across 9 countries was stress-free! It's great to know that you found the app intuitive and that you were able to book Eurostar at a discounted price. Thank you for recommending Eurail for families and long trips.
Kind regards,
St. K
Interrail
Eurail pass is not recognized as a priority for seats and availability many times in trains
Honestly am very disapointed and mad with Eurail, am going back to Europe this comming may and am not sure if I would buy it again, any plan !! Twice I had the same experience. At first I tough it was a casual mistake but then it happened again December 2025. Everytime I want to used it and going for reservation for the seats, in the counters they maked me payed the complete ticket avoiding the Eurail pass. Justifying that for Eurails passes there were no spaces in the train but if I buy it with them there was availability... So I ended up paying 100 Euros for example strasbourg Paris and not using my pass and instead of paying reservation I ended up paying the whole ticket.That happened twice, Dec 2024 Brusesls - Paris 300 Euros and 2025.
24. helmikuuta 2026
Vastaus yritykseltä Eurail
Hi Maria del Mar,
We're sorry to hear about your experience with seat reservations. Reservation policies and availability are managed by the individual railway companies, which can sometimes lead to situations like the one you described.
Thank you for sharing your feedback, as it helps us better understand travellers’ experiences.
Kind regards,
Camilo
Social and Community Care Specialist
Interrail
Excellent saving on Rail costs
Excellent saving on Rail costs. Just would have liked reserved seats
25. helmikuuta 2026
Vastaus yritykseltä Eurail
Dear Andrew,
We're happy to hear that you saved on rail costs. We appreciate your feedback regarding the option of reserved seats for your journey.
Kind regards,
St. K
Interrail
confusing, disaster
difficult to use with no paper reciept- everything on phone
Erail market eurail on google
I was robbed at night in train station in Liege beause there was no train from 2-5 AM and I had to quit my Rurail after only 1 day
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Dear Andrew,
We appreciate your feedback and are sorry to hear about the difficulties you experienced with the mobile pass and the unfortunate incident in Liege. We'll raise this feedback to the relevant railway company. Thank you for bringing this to our attention.
Kind regards,
Elio
Social & Community Care Specialist
Eurail
Many trains require seat reservation…
Many trains require seat reservation and cost something. It was very difficult to do seat reservation - links do not work
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Hi Julia,
Thanks for your review, sorry to hear you had trouble making seat reservations and that some links didn’t work. We know how frustrating that is when you’re trying to plan quickly.
If you’re still travelling, our Help Centre explains the options for reservations (Interrail Reservation Service, railway websites, or at the station). If you share the route/operator and the link that failed, we can also look into it.
Kind regards,
Camilo
Social and Community Care Specialist
Interrail
Many trains require seat reservation…
Many trains require seat reservation that is difficult to make in the web. So I was not able to travel due to that
24. helmikuuta 2026
Vastaus yritykseltä Eurail
Hi Julia,
Thank you for your feedback. We're sorry to hear that the seat reservation process made it difficult for you to travel.
Some trains require reservations which are managed by the individual railway companies, and availability can sometimes be limited online. We appreciate you sharing your experience.
Kind regards,
Camilo
Social and Community Care Specialist
Interrail
Be aware before
Be aware to do seat reservations in the same class as the pass. While booking your seats in their planner app barely works to do seats reservations, you will have to use other providers offered by them. While you are doing the seat reservations, they offer 1st class and 2nd class seat reservations for the same price in the some trips. Do not fall for it, thinking you were offered an upgrade of class just by paying the fee. If you do so you will be fined inside the train. when you ask them about you were offered 2 tickets to choose, they will answer they can do anything and you are responsible to read the fine prints. Make sure you activate the day you are traveling to generate the QR code for that day. Int is confusing at the beginning. You will find inspectors that will give you a fine just for not knowing how to create it. QR code is separate as seat reservation.
24. helmikuuta 2026
Vastaus yritykseltä Eurail
Dear Edgar,
We appreciate you sharing your experience. We're sorry to hear about the issues you faced with seat reservations, the app, and potential confusion regarding class upgrades and QR codes. We'll review your feedback regarding clarity in our processes to improve the experience for everyone.
Kind regards,
Elio
Social & Community Care Specialist
Eurail
Vastaus yritykseltä Eurail
Dear Ankur,
We're happy to hear that you found our service punctual and pleasant. We appreciate your positive feedback!
Kind regards,
St. K
Interrail
too confusing to use easily
too confusing to use easily
ERail marketed on google
I was roobbed at night in Liege train station and could not use Errail for 14 days
24. helmikuuta 2026
Vastaus yritykseltä Eurail
Dear Andy,
We appreciate your feedback and are sorry to hear about your difficult experience in Liege, you can consider to reach out to our Customer Service team so they can assess your case. We will review the app's ease of use and consider how to improve it.
Kind regards,
Elio
Social & Community Care Specialist
Eurail
Worst service ever worst customer…
Worst service ever worst customer service and never take a pass if your going through france
24. helmikuuta 2026
Vastaus yritykseltä Eurail
Hello,
We're sorry to hear that your experience didn’t meet your expectations. We understand how frustrating this must have been.
Thank you for sharing your feedback with us.
Kind regards,
Camilo
Social and Community Care Specialist
Interrail
Convenient
Eurail is a convenient way of travelling in Europe.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Eurail
Dear Charmaine,
We're glad you found Eurail a convenient way to travel around Europe! Thank you for your positive feedback; we appreciate it.
Kind regards,
Elio
Social & Community Care Specialist
Eurail
Travel Made Easy
The eurail pass and app made my Christmas Markets travel trip around Switzerland, France, and Germany so easy and convenient to plan.
8. joulukuuta 2025
Vastaus yritykseltä Eurail
Dear Megan,
We're happy to hear that our Pass and app made your Christmas Markets trip planning easy and convenient. Thank you for your positive feedback!
Kind regards,
St. K
Interrail
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.