Eurail Arvostelua 6 198

WHEN I NEED AN ANSWER, YOU THERE, AND FAST WITH A VERY GOOD EXPLANATION ACCORDING TO MY QUESTION.
IT WAS THE BEST TO CHOOSE YOU AS MY TRAIN TRIP PROVIDER, THANK YOU.

Good service

I ordered my Eurail Pass and received the link to add it to my app and activate it. Problem is when I tried to activate the pass, I entered the information and the app told me to input the activation code that they emailed me. I never received the email. I requested it multiple times and received nothing. I emailed their customer service and received a response saying they would respond within 24 hours. I'm lucky that I wasn't in Europe and ready to use the pass. 24 hour response for help with a pass that isn't working is unacceptable. I'm cancelling the pass and will go with another rail service. Below, I see Eurail responded to my complaint saying that I tried to contact them outside of their normal hours. Last year when my pass wasn't working on my first day in Germany, it took them 14 hours to respond. By the time they responded, I had already purchased a train ticket. If you don't mind waiting 14 hours for a response when you have problems with your Eurail Pass, then it may be a good product for you. If you want a company that has good customer support where you don't have to wait over 12 hours, and pay for a train ticket when you thought you had a valid rail pass then I recommend you stay away from a Eurail Pass.

We will always use a Eurail pass after our recent experience. When we missed a connection it was simple to use the app to change to a later train. Luckily we had also made seat reservations for the later train, just in case there was a problem with the connection
The Eurail app is brilliant once you've set up your trip as directions for setting up the trip are vague.

Honestly one of the worst sites I have used for travel. You pay an insane amount of money for "4 days" of travel, but once you have the pass they make it impossible to book tickets. My friend and I went to book a trip only 2 hours away and it took us 2 hours to book it because either the eurail site was down or we had to go to an outside provider to book it. Not to mention the eurail site was down most of the time we tried to book it. Everyone thinks this service makes it easier, but in the grand scheme of things it makes it more time consuming and more expensive.

The pass is a great way to travel. I use the first class pass, either 7 or 10 days. I always buy them on sale, so the first class isn't much more than the second class one would normallybe, and there are always seats available in first class without booking. And DB are even giving out chocolates in first class. Great value and great flexibility.

The seat reservation payments are far more complicated than they should be. We booked tickets but couldn't reserve seats, went to the station to do this and were told we had to pay full price fare because the Eurail pass tickets had been used up. The staff at the station could not care less. Cost us another €109 each after she told us the train was about full and next available tickets were 2 days later. So we paid and got on board and there were multiple open seats.

インターネット環境でなくとも使えるとのことでした。しかしながらトルコ、ブルガリア、ルーマニアのかなりのエリアでアプリが全く作動しませんでした。昨年9月は使えたのに何故でしょうか。アプリが使えない時間帯はやむ無く通常の料金を支払うこととなりました。賠償してください。

Unable to use train pass because I could not get into app with my phone. Unable contact eurail because no phone number was in any of the pass codes or paperwork that was sent thru email BEFORE my trip. If you don't fix this you'll lose more customers.

Strengths - Convenience of the application on-line across several countries; Areas for Improvement - train schedules not always current. app does not work well in tunnels. Also., the daily update process on the app is very cumbersome - when to do it and why. Calling customer service and getting a human being to speak with very slow when you are actually on the train; My system / app broke and your agent could not say why it occurred - my pass disappeared on the first day and your staff could not explain why and I had to reload completely, almost resulting in an excessive fine. That was not acceptable.

Especially when Eurail passes are on sale they are great value and still one of the best ways to get around Europe.

Amazing experience as always. Most comfortable well connected trains to travel at a fraction of the regular cost if you plan properly. In two days I visited 5 countries

My mobile phone was stolen when I was already in Europe. No replacement phone, too late to get a paper pass. Rapid response to my request for refund so I could continue my trip by paying directly for tickets.

Stefan , many thanks.
We are planning our first Eurail trip and your colleague Stefan Simpson was remarkably helpful.

It was a great experience. The main issue is the transfer point, which is too short, meaning not enough time to transfer to another train.

Highly recommend! Cannot thank Eurail enough for how much it made our UK and Europe trip seamless, quick and easy when planning and booking trips ahead or on-a-fly. Responsive and keeps us updated on service status. Well done!

Was fairly easy to figure out how to use the website. And th trains ran on time and were very comfortable.

This was a trip I took with 10 students, most of whom had never traveled abroad and none of whom had ever used Eurail. It was terrific. We traveled in Austria, France, and Germany. We only had one time when we couldn't get a 1st class reservation, but we were still able to get seated in the same cabin. I use Eurail all the time when I travel in Europe, which is usually once or twice a year. There are only two things I would say: 1) it would be nice if we were able to book more than 9 reservations at a time. It becomes challenging to keep the group together when we have to book some separately. 2) There are some issues currently with repairs being done on the trains in Germany, especially around Frankfurt. My suggestion is relax, be flexible, and it will work out fine. Can't wait for the next trip!

Eve was a wonderful help. She really helped us through some miss activated passes and that saved our trip!!