The Electric Heating Company Ltd Arvostelua 

A fella in technical called Dave is super helpful and very knowledgeable. A great company to do business with.

UPDATED - thanks for sorting the issue. We got there in the end! It was nice to be able to speak with someone on the phone who was helpful.

Called to check a part was in stock before placing my order. The customer service guy confirmed it was in stock and would be sent out to me straight away.

I placed the order, but a week later nothing has arrived.

I called to follow up….Part not in stock. No notification to advise and was told it’ll be here possibly by the end of next week.

Great service. No problems at all

Quick delivery and easy to install heater that works well for our small utility room. I did have to contact Tech Support as the procedure to set the clock is confusing. They were very helpful and it took literally a few seconds to set the clock. There has been a recent software update but, the enclosed instruction book does not reflect that update. It's not clear whether you are setting a programme or the clock. You also need to remember not to turn the unit off at the wall as the set time will be lost. All quickly sorted out though by very helpful Tech Support.

Excellent product. First class pre and after sales support - thank you John.

ordering and technical help easy, technical help reassuring when fitting spare! Heaters already lasted a long time with spare part will last longer.

From the advice I was given over the phone to the online ordering and the delivery all were excellent. This was our 4th electric radiator from EHC and we are very pleased with them.

Very helpful on the phone to talk through repair issue on a radiator and ensure the correct part was ordered.

Very helpful and knowledgeable technical team. Fault diagnosis over the phone was spot on. Parts ordered were delivered promptly. Great to be able to speak to a real person so effortlessly and who have in Depth technical knowledge. Very happy.

I had no hot water and spoke to the lovely John who not only worked out what the problem was, but also gave me contact details for a local engineer who could help. The result, heating is fixed in hours rather than days!

Without giving my age, this is the sort of service/help that I used to be lucky enough to receive many years ago.

Fantastic customer service, very helpful, knowledgeable, and cheerful, technicians, who were a pleasure to deal with. The sort of customer service you want but rarely get!

Can't praise them highly enough!

If I have any future issues, I am reassured that I can call knowing that I will receive the best customer care.

Thank you EHC

Caron Moss

Wanted to acknowledge and express my appreciation of the excellent service I recently received from EHC, in particular from John in the technical department. Had a problem with my 15 year old Fusion E10 boiler which proved difficult to track down, not least because of my limited time availability to spend on it. However, over the course of some 29 calls (around an hour and a half in total), by process of elimination it got resolved. Each call was either answered or responded to within a couple of minutes (unheard of these days) and dealt with by John knowledgeably, with clear and precise instructions and a fair smattering of humour. I can't think of any other occasion when I've experienced such a high level of technical support, and would certainly recommend EHC to any potential customers to whom this is important

I contacted John who was very helpful in assisting with a replacement electric controller for my Eco-save radiator

Had the radiator a week now and couldn't be easier to operate and the additional WiFi option was worth every penny. Great to be able to get the room warm whilst I'm on the way home, so I can get straight in to a room at the perfect temperature.
Outstanding service from sales, delivery to the technical team getting me up and running.
Well done EHC, you're showing other companies how it should be done.

Excellent service, high knowledge of products and fault finding experience

I installed my Fusion 9kw boiler in 2007.
It has performed perfectly for 16 years.
However when I switched it on this winter I found that the pump was running constantly.
I couldn’t for the life of me remember if this had always been the case so left it for a week or two.
I fired off an email to EHC asking about the pump and received a reply straight away from John saying to stand in front of boiler and ring him.
I did this and within 3 minutes he had instructed me how to reset the boiler to factory settings.
Now it’s working perfectly again.
Great service from a great company and nothing is too much trouble to John ( Webb ) their main engineer who knows their products inside out.
Very happy with service from EHC.

My boiler was installed in 2008 and it is still going strong!
The customer support is exemplary, they answer the phone quickly, you get through to John Webb or one of the other experts, who know the product 'inside out' they patiently listen to me, identify the issue and resolve the problem.
It is actually a pleasure dealing with them!
Bill from London

Very good service. Would definitely use them again.

My second issue and dealing with EHC customer service and as before it’s a second to none company! Well done and thanks.