If I could give zero I would , by far the worst customer service experience I have ever had to deal with. I had to contact them on more than 4 occasions about an issue they kept telling me they had re... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Called eflow today as I had outstanding penalty’s that I’ve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent... Näytä lisää
Yritys on vastannut
Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You ma... Näytä lisää
Yritys on vastannut
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Yhteystiedot
P.O. Box 13294, South City DSU, Cork., FCK7528, Irlanti
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3,6
Keskitasoinen
495 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 95 %: iin saamistaan huonoista arvosteluista
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Fake capture of my car led to penalty letter
I was fined by eflow for 2 journeys I did not make on Easter Monday. I had driven to Limerick to visit family for the Easter break several days before and after. I have bank transactions for every day apart from 1st as it was a bank holiday and I didn't spend money that day. My daughter was very sick during the entire holiday so i took her to the doctor in Limerick and to UHL for a blood test the morning of April 2nd. I also paid for the motorway each way from Dublin to Limerick, which records one's licence plates. It is very concerning that there is a photo of my car on a final penalty letter (I didn't receive any prior notice) dated April 5th that isn't genuine. I called eflow and paid the penalty but then later remembered i hadn't been in Dublin on April 1st so I felt I should call them to have this discussion. They said it was impossible for there to be any mistake, implying that I was lying, and that nothing will be done. I believe this is a very alarming situation. I set up an account but am now very sceptical about its management.
1. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Sharon,
Thank you for contacting eFlow and for taking the time to leave a review. Your feedback has been noted.
We’re very sorry to hear about your experience. Please accept our apologies for any frustration and inconvenience caused!
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. We will do our best to resolve your query.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/. We are unable to investigate and resolve complaints via Trustpilot.
Thanks,
Marta
eFlow Customer Service
Excellent customer service
Efficient, friendly, helpful service on phone, always.
26. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi there,
Thank you for contacting eFlow and for taking the time to leave us your review, we are delighted to hear of your positive experience!
We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Rip off artists.
20. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hello, Stephen.
Thank you for taking the time to provide feedback.
Please accept our sincere apologies for any trouble or dissatisfaction you have experienced.
If you provide us with your information, including your vehicle registration number, we will certainly investigate the issue for you.
Please keep in mind that further information may be requested for verification purposes.
Here is a contact link for your convenience: https://www.eflow.ie/contact-us/.
We look forward to hearing from you.
Thanks,
Marta
eFlow Customer Service
Thieves
Absolute thief's, almtjwy do is take money even charge you twice for journeys hoping you don't notice.
Avoid these tolls.
No customer care skills
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Andrew,
Thank you for contacting eFlow and for taking the time to leave us a review and we are very sorry and disappointed to hear all of this.
We would like to reassure you that eFlow will never charge twice for journeys made and would like to take this opportunity to look into this matter further for you.
At eFlow, we are always ready to help and support with any concerns or issues our customers may have. If this matter has not already been addressed, please submit your query along with your vehicle registration number and we will look into it immediately. For your convenience, here is a link to our full list of contact details: https://www.eflow.ie/contact-us/
Once again, Andrew, please accept our apologies for any inconvenience caused.
Thanks,
Pauline,
eFlow Customer Service.
Had a genuine issue
Had a genuine issue, spoke with Michelle in the call centre, very pleasant, listened to me, helped me and resolved my issue with a smile in her voice. Hard job I'm sure albeit she made me smile also and that's great customer service.
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Keith,
Thank you for contacting eFlow and for taking the time to leave us your review.
We are delighted to hear of your positive experience interacting with us. We will be sure to pass on your kind feedback to Michelle and her manager. She will be awarded the praise that she deserves.
We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.
If there is anything further that we can assist you with, please feel to reach out to us, our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks, Keith
eFlow Customer Service
Vile company
Tolled for using a slip road- I did not know so got a letter and they had doubled the fee. I will gladly drive into the city center from now on to avoid giving these vile scum a single cent.
2. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Simon,
Thank you for contacting eFlow and for taking the time to leave us a review.
At eFlow, we are always ready to help and support with any concerns our customers may have. If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
To avoid the late payment penalty, the M50 travels must be paid before 8 p.m. the following day. The M50 is a barrier-free toll road and it is located between Junction 6 (N3 Blanchardstown) and Junction 7 (N4 Lucan). It is marked with purple "Toll' signs overhead.
Unregistered users have the following options to make the payment for their tolls:
1) Online at www.eflow.ie
2) At any participating Payzone equipped retail outlet
3) By calling our customer service call centre on 0818 50 10 50. Our lines are open Monday – Friday 8am to 9pm and Saturday and Sunday 10am –6.30pm.
For future M50 journeys, even if you hardly ever use it, I recommend setting up a video account to get a 60 cent discount for each journey. You will never have to worry about paying your tolls by 8 p.m. the next day because all toll journeys are posted to your eFlow account and the payments are processed automatically.
For any other queries, please contact us using the link provided above. You can also discover helpful information in our website's FAQ section at https://www.eflow.ie/faqs/.
Thanks,
Marta
eFlow Customer Services
Crooks
Heading the back way to the airport, from my place only adds an extra 5 mins late at night to bypass the M50 toll, get to the point where I am supposed to enter the M50 after the toll point, but the intersection was closed, no notice at all coming from my direction and no option but to enter the M50 in the opposite direction back towards the toll point (i.e. could not turn around or go past the M50 entrance it was the only option short of chucking a U-turn and driving back up the wrong side of the highway). Annoying but surely an email to Etoll would sort it out. Nope, they advised I should be checking some obscure website for all up to date traffic conditions before I start my journey and would not refund the amount I was charged as I used the toll (twice as I had to then turn around and get back on the toll immediately afterwards so as to not miss my flight). Totally reasonable and not a large corporation basically doing whatever they feel like without any human perspective. Usually only boycotted the Etoll late at night but I’m now going to add 30 mins daily to my total daily drive commute time, but I will do it with a smile as I think about the €6 that would have been going to these crooks now going towards my petrol bill instead. Minimum 5 x per week, 44 weeks per year, likely will be at the same job for the next decade or two. I’d say they just lost about €15k revenue from the following response:
“We have reviewed your case.
I can confirm that two journeys dated 23/03/2024 are valid and correctly charged to your eFlow account.
Please see the website traffic.tii.ie for future roadwork information that may disrupt your travel.
Your dispute (Case ID:xxxxxx) has now been closed.”
EDITED FOR A REPLY
This company forced me onto a freeway immediately before a toll giving me no other option but to enter the freeway and be charged going in the wrong direction to my intended destination. They had every other option barricaded off and no signage to indicate this would be the case. Oh right, sorry, they informed the public via some random mapping website that no one uses. Now they offer me a way to set up an account to pay my next trip easier. I actually have the token and an account already thanks, I’m sure I’ll use it again, next time they pull this stunt. Otherwise I’ll be taking the slightly longer route to work each day. Sure look it’s a nice drive through Phoenix park anyway.
23. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Ben,
Thank you for contacting eFlow. We value all our customers’ feedback, whether it be negative or positive. We appreciate you reaching out to us and for bringing this to our attention.
We're sorry that you had a poor experience with eFlow. We understand that you were not happy with the diversions to the M50 motorway and through the toll crossing.
It seems from the case raised that you were correctly charged. The website (https://traffic.tii.ie/) provided to you is an official site to glean relevant information regarding roadworks impact motorways and so on.
We understand that, given the costs incurred, you would prefer to avoid the toll road where it is possible. If you are to use the M50 motorway on a regular basis, you may consider setting up a free eFlow.ie account, so that you can have visibility on any journeys made. The account will enable you to pay your M50 tolls automatically and at a discounted rate. By registering for an eFlow account, users can avail themselves of video tolling or tag tolling. Please go to https://secure.eflow.ie/#/signup.
You can also reach us via our website's 'Contact Us' page at https://www.eflow.ie/contact-us/.
We look forward to hearing from you and once again please accept our apologies for any inconvenience and frustration caused to you.
Thanks,
Keith
eFlow Customer Services
Easy-going
Chatting with the team was very easy and was a great help
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Luca,
Thank you for contacting eFlow and for taking the time to leave us your review, we are delighted to hear of your positive experience!
We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Rude agent
Made 2 journeys last Thursday and tried to pay them on the night but when I accessed eflow.ie, the homepage had a message that payments were not possible at the moment but not to worry as there will be an grace period to allow travellers to pay their tolls. I tried again on Friday / Saturday only to see the same message. Was finally able to make the payment on Monday eve. Then at the end of last week received a fine!! I called customer care to resolve the matter as there must have been some system error made with my fine. The lady on the phone was very rude and said that the system was never down??? Accusing me if lying?? How could she think that I could lie them regarding their system?? Absolutely ridiculous! She was asked for her name and would not give it also!
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi there,
Thank you for contacting eFlow. We value all our customers’ feedback, whether it be negative or positive.
We appreciate you reaching out to us and for bringing this to our attention. We're sorry that you had a poor experience on eFlow.ie. Your feedback has been recorded.
For your future reference, if you are having trouble, please try the following steps:
- Reload the page
- Verify the network connection
- Ensure that all software and system updates are current on your device.
- Try using a different browser such as, Chrome, Firefox, or Microsoft Explorer/Edge
- Enable pop-ups for the website www.eflow.ie.
- Clear cache/history/cookies for your selected browser
- Open an Incognito (Chrome) or InPrivate (Edge) window.
- Try using a different device (for example a laptop or tablet or phone)
- Use this link https://secure.eflow.ie/#/pay-a-toll
Other payment options include:
> Calling 0818 50 10 50 / +353 1 461 0122 to pay by credit or with debit card.
> Paying in Payzone branded outlets nationwide. Please visit https://www.payzone.ie/ for more information.
> Registered drivers can use their electronic toll tag or video account. See https://etoll.ie/irish-tag-companies/ for more information.
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. We will do our best to resolve your query.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/. We are unable to investigate and resolve complaints via Trustpilot.
Thank you for your understanding and patience.
Thanks,
Marta
eFlow Customer Services
Hyper-incompetence from the support staff
This company makes loads of money by not hiring IT talent, among other things. After 1 hour on chat with IT staff, they could not....1. suggest any solution for why payzone URL redirect failed for me (complete website fail) , they could not help my update payments details, they could not tell me why payment failed..They could not provide any assistance at all ,other than get a human to ring me back at some undisclosed time in the future. For everyone else, here is the solution to the broken website.
1. if you are outside ireland, use VPN to pretend you are in ireland.
2. use chrome browser only in incognito mode on PC
3. log on to website and it may work now.
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi there,
Thank you for contacting eFlow and for taking the time to leave a review. Your feedback has been noted.
We’re very sorry to hear about your experience. Please accept our apologies for any frustration and inconvenience caused!
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. We will do our best to resolve your query.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/. We are unable to investigate and resolve complaints via Trustpilot.
For your future reference, if you are having trouble with online payment, please also try the following steps:
- Reload the page
- Verify the network connection
- Ensure that all software and system updates are current on your device.
- Try using a different browser such as, Chrome, Firefox, or Microsoft Explorer/Edge
- Enable pop-ups for the website www.eflow.ie.
- Clear cache/history/cookies for your selected browser
- Try using a different device (for example a laptop or tablet or phone)
- Use this link to access our website https://www.eflow.ie/
I hope this information helps.
Thanks,
Marta
eFlow Customer Service
An absolute shower of...
5. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Sarah,
Thanks for getting in touch with eFlow and for taking the time to submit your review as we value all forms of feedback.
Please accept our apologies for any inconvenience you may have experienced. We would also like to take this opportunity to look into this further for you.
If your query has not already been addressed, please submit details including your vehicle registration number. Further information may be required for verification. For your convenience, here is a link to our full list of contact details: https://www.eflow.ie/contact-us/.
Thanks and have a lovely weekend,
Pauline,
eFlow Customer Service.
Train your staff better
If you have an issue with eflow, pray that Patricia is not the one in contact with you, and if its her, ask for someone else, a manager or anyone else. Please send her to further training, this person isnt just clueless but at the same time an ignorant and just not willing to help.
I want to thank Eric though, for helping me and sorting it all out .
29. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Rut,
Thank you for contacting eFlow. We value all our customers’ feedback, whether it be negative or positive. We appreciate you reaching out to us and for bringing this to our attention.
We're sorry that you had a poor experience with eFlow. We will share your feedback with the agents mentioned. I am glad to note that your query or complaint was sorted out by Eric. We will pass your kind comments to him.
We would like to review this matter further to ensure positive outcomes in every interaction with our customers.
You can also reach us via our website's 'Contact Us' page at https://www.eflow.ie/contact-us/.
We look forward to hearing from you and once again please accept our apologies for any inconvenience and frustration caused to you.
Thanks,
Keith
eFlow Customer Services
Tried to pay the toll on my phone but…
Tried to pay the toll on my phone but the site is not set up to be user friendly on a phone. This is known by eflow as per previous complaints but not resolved. I paid my toll on my lap top as soon as I got home but I got a letter looking for the toll and the penalty. I went to pay the penalty but the system does not allow you to adjust the amount due (and pay only what is due). I chatted online and was told I would need to ring to resolve this (time and money for a phonecall) I have been promised a call back. These problems are known by eflow (see previous complaints) but not resolved. This strikes me as fraudulent behaviour as they are aware of the issues but as the amounts are small and they are relying on people just giving up and paying it.
21. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Marie,
Thank you for contacting eFlow. We appreciate you reaching out to us and for bringing this to our attention. We're sorry that you had a poor experience attempting a payment on eFlow.ie.
We did experience intermittent issues with making payments on our website, which may affect some customers. We apologise that the website was not working for you. We do escalate any issues with the website for review and and resolution.
We do recommend that customers clear browsing data, cache and cookies and try again. We appreciate that you tried a different device (mobile, tablet, laptop or desktop).
Please follow this direct payment link to Pay a Toll: https://secure.eflow.ie/#/pay-a-toll.
To make a penalty payment on our website, go to Pay a Penalty by following this link: https://secure.eflow.ie/#/pay-a-penalty.
You can of course dispute a penalty by contacting us. You can find contact details on our website and here is a link for your convenience: https://www.eflow.ie/contact-us/.
Have you considered setting up a free eFlow.ie account, so that you can have visibility on any journeys made? The account will enable you to pay your M50 tolls automatically and at a discounted rate. By registering for an eFlow account, users can avail of video tolling or tag tolling. Please go to https://secure.eflow.ie/#/signup.
Callbacks can take up to 5 business days to be completed. Apologies for any delays involved in getting back to you.
Thank you for your understanding and patience. Please let us know if you require further assistance.
Thanks,
Keith
eFlow Customer Services
Excellent help from Niamh
I had a couple of queries about my account and got excellent help from Niamh via the online chat. Very quick, clear and concise answers - and also got some very helpful additional info that i wasn't aware of, but will be very useful to know for future reference. Superb customer experience.
15. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Smurf,
Thank you for contacting eFlow and for taking the time to leave us your review, we are delighted to hear of your positive experience!
We will be sure to pass on your kind feedback to Niamh. We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.
If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/. Have a lovely bank holiday weekend and Happy Saint Patrick's Day!
Thanks again,
Pauline,
eFlow Customer Service.
Poor Poor Poor system.
We travel to Ireland a couple of times a year so use the M50. We always pay our toll on line immediately after going through the M50. Fortunately we always keep the receipt. Because every time 2 months after travel we get a letter saying we haven't paid. We are absolutely sick to death of this rubbish system. I send a copy of my receipt to them and they agree it's been paid. I travel through Austria Switzerland and France in summer and never have a problem with tolls or vignettes. But Ireland the system is shockingly bad, and this has happened for the last 4 years. POOR POOR POOR!
27. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Shaun,
Thank you for contacting eFlow and for taking the time to leave a review.
We’re very sorry to hear about your experience. Please accept our apologies for any frustration and inconvenience caused!
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. We will do our best to resolve your issue.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I’m Writing this on Valentines day I…
I’m Writing this on Valentines day I ordered 100 Red roses from this company on the 2nd of February. My girlfriend waited all day for them to come they got to her and they sent 6 pink dead roses. I orderd 100 Red roses and they sent 6 Pink dead roses !!!! It’s runied my girlfriend Valentines day know I got no flowers for her on Valintines day please evryone Avoid !!!!!!! If I could give 0 stars I would
14. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi there,
Thanks for getting in touch with eFlow.
I am sorry to hear about your delivery but just to let you know that you have posted your review to the wrong company!
Thanks,
Pauline,
eFlow Customer Service.
Why does the website always have…
Why does the website always have issues!? Is it so you can't pay and forget to do so before the 8pm deadline the next day?? You keep putting a banner across the top of the page about scam texts making it impossible to type in the registration of the vehicle on a smart phone. I'd rather drive round the toll than give this lot a cent!!!
FIX YOUR WEBSITE BEFORE SOMEONE SUE'S YOU!!!!
3. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Patrick,
Thank you for contacting eFlow. We value all our customers’ feedback, whether it be negative or positive.
We appreciate you reaching out to us and for bringing this to our attention. We're sorry that you had a poor experience on eFlow.ie. I have escalated this matter for review and action as necessary.
In the meantime, here are a few suggestions that you can try:
> Clear cookies and cache. To do this go into your browser settings in the top right-hand corner > Settings > Select “Privacy and Security” > then “Clear Browsing Data” select the Cookies and Cache option and then delete.
> Use a new browser such as Google Chrome, MS Edge or Firefox.
> Use a different device (mobile, tablet, laptop or desktop).
Other payment options include:
> Calling 0818 50 10 50 / +353 1 461 0122 to pay by credit or with debit card.
> Paying in Payzone branded outlets nationwide. Please visit https://www.payzone.ie/ for more information.
> Registered drivers can use their electronic toll tag or video account. See https://etoll.ie/irish-tag-companies/ for more information.
Thank you for your understanding and patience.
If there is anything else we can do for you, please contact us. You can find contact details on our website and here is a link for your convenience: https://www.eflow.ie/contact-us/.
Please let us know if you require further assistance.
Thanks,
Keith
eFlow Customer Services
Account:1115927939
Account:1115927939
My Account was debited for 120e in a month and eflow realised that it's their system error.My Account was pit on hold,previous card was deleted by their team due to suspicious activity,investigation was launched and offered refund however received until now being a month now. Now received notification for penalty for the period quite a lot due to card being not linked to Account. This is absolute joke it's not my fault
23. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Jyoha,
Thank you for taking the time to leave your review. We value all forms of feedback.
We are sorry to hear about the issues you have encountered with your account.
Please accept our sincere apologies for any inconvenience or frustration caused.
We would like to take this opportunity to look into this matter for you.
As we are unable to investigate further on Trustpilot, we would be grateful if you could reach out to us through any of our other contact channels.
You can find contact details on our website and here is a link for your convenience:
https://www.eflow.ie/contact-us/
Please note that further information may be required for verification purposes.
Once again, please accept our apologies for any inconvenience caused.
Thanks,
Pauline,
eFlow Customer Service.
The worst experience
The worst experience
They say my account is in enforcement - this is ongoing for the last 2 years , even tho it was paid , every single time they will push you to get a tag or they won`t reopen or completely close your account.
Ringing them today , i have 600 euros of unpaid tolls , even tho` i have receipts for all of them.
I asked so many times to discuss with a manager and get this sorted , they always push to "resolver team".
When talking to resolver team , they say they can`t do anything about the account.
I am going to get a solicitor and go to court , had enough stress.
Avoid that no good motorway at all costs ! make sure you keep your receipts !
23. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Razvan,
Thank you for taking the time to submit a review. We have taken note of your comments and value your feedback.
We're sorry to hear about your experience, please accept our apologies for any inconvenience.
Unfortunately, we are unable to investigate complaints via Trustpilot.
If your account is in Enforcement, you need to contact our Resolver team. You can contact our team by dialing 0818 50 70 50 (or +353 1 4610122 if calling from outside Ireland). Their phone lines are open from 9 a.m. to 5 p.m., Monday through Friday.
A member of their team will investigate your payments and assist in resolving it.
For any other queries, including a manager call back request, please contact us through 'Contact Us' page on our website https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Business model is a scam
Business model is a scam.
Set up to trick and catch their "customers" out rather than help or assist. Their whole penalty system is a joke, and used to simply try and add you to their database "create an account or get a tag" blah blah blah.
They take your funds and decide where to apply them thus creating makey up penalties to continue to drive revenue growth for the business as opposed to a good easy transaction for their customers.
The whole model is ridiculous and how it is allowed to operate is beyond me.
21. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Shane,
Thank you for getting in touch with eFlow and taking the time to submit a review.
We’re sorry for any inconvenience you’ve experienced, and we’ll do our best to address your concerns.
To avoid the late payment penalty, the M50 travels must be paid before 8 p.m. the following day.
Please keep in mind that our system is automatically allocating the payment to the oldest unpaid journey to avoid the journey escalating to a higher level of penalty.
By setting up an account you will never have to worry about paying your tolls by 8pm the following day and all toll journeys are posted to your eFlow account where they can be viewed online.
You can set up an eFlow account online at www.eFlow.ie, select 'sign up'.
If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
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Lue lisää muunlaisista arvosteluista.
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Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.