If I could give zero I would , by far the worst customer service experience I have ever had to deal with. I had to contact them on more than 4 occasions about an issue they kept telling me they had re... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
If I could give zero I would , by far the worst customer service experience I have ever had to deal with. I had to contact them on more than 4 occasions about an issue they kept telling me they had re... Näytä lisää
Yritys on vastannut
Called eflow today as I had outstanding penalty’s that I’ve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent... Näytä lisää
Yritys on vastannut
Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You ma... Näytä lisää
Yritys on vastannut
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... Näytä lisää
Yritys on vastannut
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
P.O. Box 13294, South City DSU, Cork., FCK7528, Irlanti
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Firstly, the Capcha doesn’t load on your phone, so if you’re visiting ireland and don’t have access to a laptop, tough luck, you can’t pay. Secondly it doesn’t show you the amount due, due to GDPR allegedly, pretty sure these guys have 0 clue how GDPR works, terrible experience for paying a toll, maybe i’ve seen worse websites, but wow this one is very very very bad

Vastaus yritykseltä eFlow
Absolute scam. Nothing is easy on this website. Unable to reach an actual person to talk a query through with. Unable to set up an account so in turn charged scandalous amounts of money for fees. Shocking how this is allowed each day. Joke.

Vastaus yritykseltä eFlow
Only reason I am providing three starts instead of one is because of Customer Service Agent "Niamh"! She was very professional and understanding of the situation E-Flow have suspended my account due to an oversight and system error on their part.
If all agents in every company were as great as Niamh dealing with them would make them such a better experience. Niamh done what she could for me as she has limited authority.
I have raised a complaint and await to hear back from management regarding same.

Vastaus yritykseltä eFlow
Appalling service. Have a penalty for journey I tried to pay but got an untrapped error on the site AFTER I had confirmed in banking app. By the time I could confirm payment hadn't gone through it was too late. Can't pay the penalty, not displayed in the pay penalty section. Today I got a penalty notice for 2 journeys paid on the day with confirmed payment by bank.
In response to reply from eFlow:
1. I HAVE contacted and had no reply after 3 days
2. The payment process error was UNTRAPPED server side. Not a failed payment at the bank, nothing to do with me - entirely a failure of eFlow's web app and as it was UNTRAPPED it wasn't possible to tell if the payment had been successfully applied or not.

Vastaus yritykseltä eFlow
Not the first time this government backed rip off company have tried to defraud me out of money!!!
My car was off the road for bodywork repairs from December 1st untill January the 5th, when I went to check my balance I discovered there was a discrepancy with my balance, so I went in to check my listed journeys to discover they had charged me for the auto company delivering my car back to me, I sent in a dispute to say that my car had not been driven but was transported on a recovery truck, they have the photo they took to prove it as well!!
Then I discover that not only were they ripping me off by charging me for my car being delivered on a truck but they charged me €5.10 instead of €2.50, because they are charging me the cost of a goods vehicle when my tag is CLEARLY issued for a passenger car!!! When I went to dispute the charge the piece of crap system would not accept my complaint until the 1st complaint has dealt with.
The joke is, if I owed them money and it was my fault I would most certainly now be charged penalties, so when they do get back onto me, along with their apology il be insisting they pay me a minimum of double the amount they took from my account, this company is and always will be a disgraceful rip off company and should not be allowed to make such huge amounts of money off the back of ordinary people!!!!!
Regards
Tony O'Neill
UPDATE TO EFLOW REPLY!!
you have some cheek to say that you won't look into my complaint because it was made here, You Haven't Answered My Complaint On Your Website Either, I AM Supposed To Wait a FurtherWeek For Eflow To Even Get In contact When my Issue is Clearly Not One Open to Any Review Because Eflow Provided The Picture That Proves I Am Telling the TRUTH!! WITH NO Wiggle Room For E-FLOW TO treat this as anything But THEIR mistake!!!!!!'ll

Vastaus yritykseltä eFlow
Spoke with a man called Craig over the phone today, very helpful and understanding with my concern about my account. Such a pleasant experience speaking with someone so nice, I always believe good customer service deserves the recognition.

Vastaus yritykseltä eFlow
Kudos to Niamh in the customer service online chat - she was extremely helpful, efficient and friendly!

Vastaus yritykseltä eFlow
Toll price 3.5e, 21 days later penalties 53e. Are you mad? 1500% interest? Are you living in the real world? I feel I got robbed. disgrace.

Vastaus yritykseltä eFlow
One of their phone lines claims open except bank holidays yet they are closed Friday December 23 but it is not a bank holiday (edit: reply says they were open, but they were not when I phoned early in the day even though it was during the opening hours suggested by the phone line robot). Will Eflow pay a penalty for this? No. Can I pay online a penalty? No because they have to snail mail a journey number for me to pay. Who may or may not deliver this snail mail? The same government that receives some of the money from penalties. Big conflict of interest and extraordinary technical backwardness all wrapped into one

Vastaus yritykseltä eFlow
I received a demand today 20th December for two journeys I made on 12thDecember and 14th I paid in advance by card. First agent I spoke with was of no help and barely spoke English. I am raging they eventually accepted I paid. They gave me a case number. Saying now it's a computer glitch. They should be fined not the customer. I should have said nothing and let them bring me to court.

Vastaus yritykseltä eFlow
Quite possibly the worst company I have ever dealt with. And I mean that genuinely.
Unfortunately eflow and its debt collection arm (EPC) are set up as an impenetrable money extracting machine, akin to a ‘scam’. We have received a fine that has increased for allegedly not paying a toll. We have produced multiple sources of evidence that we did pay on time, as has our credit card company directly. eflow and EPC have rejected all of this. The company has no interest in finding out whether one has actually paid or if the company has made a mistake, will accept no evidence except their own (yes - that’s what they have said), and then will not supply their own evidence on request. Our bank has identified the issue at Eflow, and provided ‘unequivocal’ evidence that the fault is theirs. Eflow won’t even consider it.
Multiple calls and instant chats all responded to with - ‘we can’t discuss this with you’, signposting you to another branch, who inform you that you need to speak to someone else. Multiple emails unresponded to. Messages received have been inconsistent, threatening and evasive. It is clear that they simply make profit out of fining people, and do not care if that fine is accurate or not. We have reported them to various parties but I doubt this will do anything.
And please eflow - don’t bother to write a ‘we are sorry to hear of your frustration..’ response here on trust pilot with zero attempt to actually resolve the issue, as you have done to so many other people who have been through similar experiences. Writing to simply tick the box saying that a customer complaint is responded to, with phrases such as ‘you can pay the toll in x ways’ or ‘you will need to call this number’ when there is no actual wish or attempt to follow your own customer charter is at best condescending.

Vastaus yritykseltä eFlow
How is this company allowed to operate. Incredibly incompetent and they leak your information.

Vastaus yritykseltä eFlow
I have been consistently updating my account, charging up, and keeping the account updated. I was always on top of this. A couple of months in, I log into the account, and find it to be suspended. A few days later, I received a letter from their solicitor informing me that I had to pay €300 in fines. I called eflow's customer support and they told me that I didn't update the card/payment method so they had to charge me penalties, EVEN THOUGH I still have credit in their system that covers all of my journeys so far. How is that in any world fair? Absolutely disgraceful, shady tactics, and using every chance to get more money back. Oh, and the tag that you pay for in advance doesn't mean it belongs to you, you are actually "renting" it and you have to return it to avoid a further €20 charge.

Vastaus yritykseltä eFlow
Every time I had an issue, I always managed to speak with the most helpful people that I have ever encountered.
And even to get to speak to a human is a feat in itself
Today, unfortunately, I had to cancel my account( my partner now has a wheelchair, so toll exempt) and have changed our car.
I spoke to Stephen to get this done and, yet again, it was a most pleasant and satisfactory experience. I wish I still needed my account just for the pleasure of speaking to such a professional and genuinely nice person. Thank you , Niamh

Vastaus yritykseltä eFlow
I was speaking to Stephen some minutes Ago and he was very very helpful and patient , explained all i needed to know and sorted everything out on the phone for me . Thank you so much Stephen

Vastaus yritykseltä eFlow
Very good experience with Jodie, helped me through my problem as their was some sort of mess up with receiving my letter from post office and she helped me out the best possible way. Thanks again.

Vastaus yritykseltä eFlow
Shannon in customer service is amazing, I had an issue in the shop as they took my reg down wrong, phoned up this evening and Shannon was very kind and understanding and looked after my bill for me! She’s a credit to the customer service team and deserve rewards and kindness! Took a serious amount of stress off my shoulders tonight!

Vastaus yritykseltä eFlow
I have had issues with my account when I changed my car and Eflow sorted.
Now I’m changing address and again no problems.
Well done Eflow and Stephen who sorted me out.

Vastaus yritykseltä eFlow
I was speaking with Niamh on live chat this evening, she was amazing was so so helpful, She was so quick and very lovely to speak with, 10/10 thank you again Niamh

Vastaus yritykseltä eFlow
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