eFlow Arvostelua 

495
TrustScore 3.5/5 tähteä

3,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

If I could give zero I would , by far the worst customer service experience I have ever had to deal with. I had to contact them on more than 4 occasions about an issue they kept telling me they had re... Näytä lisää

Saanut 5/5 tähteä

Called eflow today as I had outstanding penalty’s that I’ve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You ma... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Liikenneosasto

Yrityksen kirjoittama

Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

495 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 95 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,6

Kaikki arvostelut

(495)

68 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Called eflow today as I had outstanding…

Called eflow today as I had outstanding penalty’s that I’ve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent very understanding of my situation and helped me beyond belief. Couldn’t recommend dealing with him anymore, top lad. (Using son’s trust pilot account as I don’t have one)

30. heinäkuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi there,

Firstly, please accept our deepest condolences for your loss. We understand that this is a difficult time for you and your family, and we truly appreciate you taking a moment to share your experience.

We are glad to hear that you had a positive interaction with our team during such a challenging period. At eFlow, we are committed to providing compassionate and effective support, especially in times of need.

We will forward your nice feedback to Eddie!

If you have any further questions or need additional assistance, please don't hesitate to reach out. Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

Saanut 5/5 tähteä

Great customer service

I tried web chat service for the first time and spoke to agent Alya, she was lovely and assisted me promptly! Very knowledgeable, did not know I can avoid penalty by creating a new account! Great customer service

27. heinäkuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Nikodem,

Thank you so much for taking the time to share your positive experience about our webchat service!

We are happy to hear that you had a great interaction and that we could assist you effectively. We will forward your nice feedback to Alya.

If you have any further questions or need additional assistance, please don't hesitate to reach out. Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

Saanut 5/5 tähteä

I spoke with Mo on eflow about a fine i…

I spoke with Mo on eflow about a fine i received that i couldn’t pay as i was on holiday and he was very kind and helpful and took the fine off and was overall very helpful!

25. heinäkuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Oisin,

Thank you so much for your kind words! We're happy to hear that you had a positive experience with our customer service team.

Your feedback means a lot to us and motivates us to keep providing excellent service. If you need anything else, don't hesitate to reach out.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

Saanut 5/5 tähteä

So i rang and got true to Eddy about my…

So i rang and got true to Eddy about my toll fine on the M50 ,
Eddy was a really Decent person ,that worked with me and we resolved this problem very quickly and helped me set up an account. So I would never have this problem again.
Quick and easy ,, thanks Eddy 👍🏼

24. heinäkuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Tim,

Thank you for your nice feedback! We're delighted to hear that you had a positive experience. Your message means a lot to us. We'll forward it to Eddie.

If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

Saanut 5/5 tähteä

Great customer assistance from Eddie on…

Great customer assistance from Eddie on the line with Eflow. There was no delay or over-explaining, he just talked through why my account had been suspended and what the penalties were, and the various ways to proceed. Great communication and no time wasting, he sorted it out in minutes, exactly what was needed on a Monday morning.

M

22. heinäkuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Mark,

Thank you so much for your kind words and for taking the time to share your positive experience with us. We will forward your positive feedback to Eddie!

If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out. We are always here to help and eager to assist you in any way we can.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

Saanut 1/5 tähteä

Dreadful system

Dreadful system. Paid for two eflow trips. Somehow ended up with a bill posted to the UK and had to pay again as they are hand in glove with Euro Parking. Paid 4 times for 2 trips. I will not use that route again in Ireland if I return there.

10. toukokuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi V Cubble,

Thank you for contacting eFlow and for sharing your experience, of course, we are disappointed to hear this. Please accept our apologies for any inconvenience caused.

Please note that Euro Parking Collection are a pan-European collection agency, authorised by eFlow to collect unpaid M50 tolls and penalties for vehicles registered outside of the Republic of Ireland.

In regard to any notice you may have received, you will need to liaise with EPC direct.
You can call them on the following number: +44 (0)20 7288 9740.
Or if you wish to make a dispute, you can use this link: www.epcplc.com/communication/

For any other queries, please contact us through 'Contact Us' page on our website https://www.eflow.ie/contact-us/.

Thanks,
Pauline,
eFlow Customer Service.

Saanut 5/5 tähteä

I had excellent customer service from…

I had excellent customer service from eflow today.

Staff took time to explain why I was receiving penalty notices, even though my toll was prepaid

They corrected the error immediately and reassured me about future use.

The best customer service from an official body I have received in a long time.

Well done

15. heinäkuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi there,

Thank you for contacting eFlow and for taking the time to leave us your review, we are delighted to hear of your positive experience and receiving your 5 Star review!

We take customer feedback seriously here at eFlow and are always striving to enhance our customer experience.

If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.

Thanks,
Pauline,
eFlow Customer Service.

Saanut 1/5 tähteä

No M50 Pay App for tourists

The eFlow website talks of the advantages of using the M50 Pay app for iPhone. So as a foreign tourist I try to download it. No! Can't download it because I have a iTunes account in another country. You'd think that the company would want tourists to use the app. Apparently not.

10. heinäkuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Phil,

Thanks for contacting eFlow and submitting your comments. Phil, I'm sorry but there is currently no app available for making a payment on our website, eflow.ie.

If you are a tourist, we have easy and convenient ways to make a toll payment. You can find further information here: https://www.eflow.ie/faqs/tourist-information/

If you have any other questions in relation to your query, we would be delighted to help, You can get in touch via any of our contact channels, here is a link with all of our contact details: https://www.eflow.ie/contact-us/

Have a good evening,
Pauline,
eFlow Customer Service.

Saanut 5/5 tähteä

Niamh is a best worker in a elfów company

Very polite and respectful communication. A wonderful specialist and helped me solve all my problems.

19. kesäkuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi there,

Thank you so much for your kind words and for taking the time to share your positive experience with us. We will forward your positive feedback to Niamh!

If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out. We are always here to help and eager to assist you in any way we can.

Our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

Saanut 1/5 tähteä

I now have 5 incorrect tag holders

I now have 5 incorrect tag holders. Contacted them again & told the mailroom mixed up the order.. well they mixed it up 4 times now! You just go through the same questions on live chat as on the phone.. requested a manager call back at the very least but nothing! "You First" is a joke
Pauline, I have contacted flow by phone on 3 occasions & spoken with a CS agent each time and also used Live Chat.. I don't see how repeating all this on FB or Twitter can be any better. CS have all my details including account no , phone no etc.

18. kesäkuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Dympna,

Thank you for contacting eFlow and for taking the time to let us know about your experience.
Your feedback and comments are extremely concerning to us, we are disappointed to hear all of this. Please accept our apologies for the error and for any frustration and inconvenience caused to you.

We would certainly like to look into this matter further and make sure that the correct tag holder is sent to you as a matter of urgency. As we are unable to investigate this matter further here on Trustpilot, would you mind reaching out to us via out other contact channels?

You can find a full list of our contact details here: https://www.eflow.ie/contact-us/ You can also reach out via Facebook or Twitter. We look forward to hearing from you.

Many thanks,
Pauline,
eFlow Customer Service.

Saanut 5/5 tähteä

Rang up 0818 501050 number for change…

Rang up 0818 501050 number for change of address and was put through to Niamh.She was so pleasant and professional in her role as a customer service assistant.Was a great experience and Niamh is a credit to your company.Many Thanks she is what customer care is about.😁😁

10. kesäkuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hello, James.

Thank you for contacting eFlow and writing a review for us.

We're glad to hear about your great experience! We will forward your nice feedback to Niamh.

If there is anything further we can do for you, please let us know; our contact details are available on our website at www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

Saanut 1/5 tähteä

Awful

My god this is such a show.
Went through my journey on 4th of may
Was driving all the next day so forgot to pay so when I logged in paid the amount owing on the 10th of May 24
I have receipt and now I got a letter to say it’s now €56.70 and have to go to solicitor ?? Put an actual toll booth there as people aren’t aware of it and doesn’t give enough time
To pay so angry now 😡

4. toukokuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Fiona,

Thank you for contacting eFlow and for taking the time to leave your feedback. We are sorry to hear your comments at this time. Here at eFlow, we are always ready to help and support with any concerns our customers may have.

Fiona, if your case has been passed to our Solicitors, you will need to liaise directly with them. If that is not the case, please contact us and we will be happy to investigate this matter further for you.

Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.

We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues here on Trustpilot.

Thanks,
Pauline,
eFlow Customer Service.

Saanut 1/5 tähteä

S#it show

S#it show! I paid a toll, then set up account.

A week later, after using M50 again. I get a penalty.

26. toukokuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi David,

Thank you for contacting eFlow and for taking the time to leave us a review. We're sorry that you had a bad experience.

At eFlow, we are always ready to help and support with any concerns our customers may have. If your query still needs to be addressed, we would like to investigate it for you.

Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.

We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues on Trustpilot.

Thanks,
Keith
eFlow Customer Service

Saanut 1/5 tähteä

Chat bot full of bugs

Chat bot full of bugs, payment page archaic, hello eflow Apple Pay google pay? Given 2 different quotes for the journey, they are making millions but can’t get a simpler payment portal, it’s set up to get fines, “I’m sorry for any technical issue you have encountered” doesn’t cut it, make it simpler, Ryan air can do it, Uber and the other ride app can, but they don’t fine for late payment 🤔

26. toukokuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Mark,

Thank you for contacting eFlow. We appreciate you reaching out to us and for bringing this to our attention. We're sorry that you had a bad experience on eFlow.ie webchat and making payments on our website.

We have flagged your complaint to our service team. We’re sorry that this has impacted on you personally.

To pay, customers can also contact our customer service call centre at 0818 50 10 50 or +353 1 4610122 from outside Ireland, Monday through Friday from 8:00 AM to 9:00PM, and Saturday and Sunday from 10:00 AM. to 6:30 PM.

We also have an automatic payment system that may be reached on 0818 50 50 90. The payment can be also made at any Payzone equipped retail location.

Thank you for your understanding and patience. Please let us know if you require further assistance. You can reach us via our website's 'Contact Us' page at https://www.eflow.ie/contact-us/. We are unable to investigate and resolve complaints via Trustpilot. We will require further information including your vehicle registration.

We look forward to hearing from you and once again please accept our apologies for any inconvenience and frustration caused to you.

Thanks,
Keith
eFlow Customer Services

Saanut 5/5 tähteä

Excellent customer service experience…

Excellent customer service experience when I rang and spoke to Jamie. Very professional and helpful. Refreshing to receive such good service. I hope this positive feedback is relayed to Jamie.

24. toukokuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi James,

Thank you for contacting eFlow and for taking the time to leave us your review. We are delighted to hear of your positive experience!

We will be sure to pass on your kind feedback to Jamie.

If there is anything further that we can assist you with, please feel to reach out to us. Our contact details can be found here on our website: www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

Saanut 1/5 tähteä

CUNNING AND DECEITFUL , A BUSINESS FROM HELL

Be aware of this CUNNING AND DECEITFUL company that think that they can MANIPULATE you and THREATEN you , because they think that their MONEY can buy anything !!!!
They are RACIST against Northern Ireland Drivers !!!
United Ireland Never , Nobody Want these SCAMMERS up North !!!!
What an ABSOLUTELY DISGUSTING businesses !!!!
I have informed tem that my CAR has been Labelled as a "VAN", 6 MONTHS LATTER NOTHING HAS CHANGED, when I enter my car Registration. They want to OVERCHARGE ME !!!!
They have FAILED to send me the TOLL PAYMENT LETTER, NOW THEY ARE ASKING FOR A DEBT COLLECTION !!!!! WHAT AN EVIL FRAUDSTERS THEY ARE !!!! A TRULY BUSINESS FROM HELL !!!!
THEY ALWAYS REPLY TO ANY COMMENTS JUST TO PRETEND THAT THEY CARE , AND TO LOOK GOOD BUT, NOTHING ELSE !!!!
Don’t come with your Stupid Request for me to contact you, when you have done absolutely nothing to resolve the problem!!!!
You try to look good and making people think that you care, when you don’t!!!!!
My CAR is Not a VAN for you to overcharge me with your tolls !!!! Case Number 23051-992111708,

23. joulukuuta 2023
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Tony,

Thank you for contacting eFlow. We value all our customers’ feedback, whether it be negative or positive. We appreciate you reaching out to us and for bringing this to our attention.

We're sorry that you had a poor experience with eFlow. Please accept our apologies for any frustration and inconvenience caused to you.

If your query has not already been addressed, we would like to investigate it for you. Please submit your query along with your car registration number to review your query.

You may wish to check your vehicle's logbook to confirm the classification. Please also ensure your address is updated.

For your convenience, you can reach us via our website's 'Contact Us' page at https://www.eflow.ie/contact-us/. We are unable to investigate and resolve complaints via Trustpilot.

We look forward to hearing from you and once again please accept our apologies for any inconvenience and frustration caused to you.

Thanks,
Keith
eFlow Customer Services

Saanut 1/5 tähteä

Joke of a system

Joke of a system. Company bizarrely requires you to hold a minimum of €12 in your account, then your fees on top of that. Then even if you have a credit balance even of €11, they suspend your account! Make a journey after that? They don't take from your credit balance, instead lumping you with penalties of over €100. Then if you question this practice, you are told that it is in the terms and conditions.
Posting something in the terms and conditions might make something legally correct, but it doesn't make it morally right. Cowboys. That's all this crowd are.

RESPONSE TO REPLY BELOW:
Your terms and conditions explicitly contradict what you say below. Please see Terms taken from website:
where a Rejected Payment occurs:
i. your Tag shall no longer work on any Toll Road; and
ii. your vehicle shall continue to be treated as a Registered Vehicle on the M50 until the balance on your account is less than one applicable Toll, at which point your vehicle will be treated as an Unregistered Vehicle.
If the balance on your Account is less than one applicable Toll and a period of fourteen (14) days has passed from the date of a Rejected Payment, your account shall be suspended and in the event that there is an outstanding balance on your account you shall constitute a Toll Evader.

Given that my balance is greater than "one applicable toll" (€11.40 balance v €3.10 for one applicable toll), you have breached your own terms and conditions. Incredible.

21. toukokuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi there,

Thank you for taking the time to provide feedback.

Please accept our sincere apologies for any trouble or dissatisfaction you have experienced.

With the top-up account the charges are deducted from the account credit. When the account balance falls below 12 euro it will automatically top up from the registered payment method on the account.

If our system is unable to process a top-up payment, the account will be suspended, and future journeys will no longer be charged to it.

If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. We will do our best to help.

For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

Saanut 1/5 tähteä

I did forget to pay this idiotic…

I did forget to pay this idiotic payment and when I got the notice I did pay immediately, but could not input 1 journey number only the other one worked. Then I got penalty threatening letters . Contacted customer service and the way they treated me I ended up in hospital. Pay 40 % tax, have nothing from it at all and then still be treated like a massive criminal just because you drive on the road. I will never ever drive through this part of m50 again even if I had to go all around dublin instead. Having to deal with them again would kill me.

29. huhtikuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Aleksandra,

Thank you for taking the time to submit a review. We have taken note of your comments and value your feedback.

We're sorry to hear about your experience, please accept our apologies for any inconvenience!

If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. We will do our best to help.

For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.

Unfortunately, we are unable to investigate complaints via Trustpilot.

I also recommend setting up an eFlow account to receive a 60-cent discount on the M50. You will never have to worry about paying your tolls by 8pm the following day and all toll journeys are posted to your eFlow account where they can be viewed online.

You can set up an eFlow account online at www.eFlow.ie, select 'sign up'.

Thanks,
Marta
eFlow Customer Service

Saanut 1/5 tähteä

Following the awful accident today on…

Following the awful accident today on the m50 it makes my blood boil to watch the rubberneckers heading south bound slowing down and causing major delays then as soon as the accident is passed there is a clear road ahead being a delivery driver in Dublin I see this every single day on the m50 with the millions this road makes every year wouldn’t it make more sense to put a fence up the middle of the road to stop this occurring it was even said on the national news today about delays due to the rubberneckers it would be nice to be able to make a journey on the m50 without out having to allow
For delays and sit in a traffic a jam needlessly and it might take some the pain out of what it costs to use this road every day it would obviously make traffic flow quicker and make your customers travel Time home quicker and this wasn’t just to day it’s every day this needs to be addressed,Marc walsh

17. toukokuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Marc,

Thank you for getting in touch with eFlow.

We are sorry to hear about your experience.

Please be aware that eFlow provides customer service to M50 consumers.

I recommend that you submit your query at https://www.tii.ie/about/about-tii/contact-tii/.

If you have any questions about your toll passage or your eFlow account, please contact us using the following link: https://www.eflow.ie/contact-us/.

Thanks,
Marta
eFlow Customer Service

Saanut 1/5 tähteä

Unfair penalty despite toll paid at petrol station

Very upset at eflow. On 5th Feb’24, I travelled on the M50 in my daughter’s car and both to and fro toll fees were paid at the Lucan Circle K that same morning, €3.70 each journey and my debit card was debited accordingly by €7.40. I don’t open my daughter’s mail but when she came home, she had two letters waiting for her, the latter a penalty for €360!!! Neither herself nor myself were informed when logging onto the account where I had made sure to register her car as nowhere did it said that any payment was outstanding, and since I had paid at the Lucan village petrol station, I thought nothing of it. I didn’t even received any mail saying that there was anything outstanding (I registered both my daughter’s and my car under the same account and with my email as the main contact). I am absolutely shocked at having received such unjustified penalty and I am at a complete loss, having searched online how to resolve and it seems that eflow are consistently unhelpful and will not investigate at their end in most cases. I don’t see why we should pay any penalty (€360 at that) when both toll fees were paid on time (as in within 30 min of last toll crossing) a a petrol station. What’s the point in paying at a petrol station if eflow doesn’t investigate flows in their relationship with petrol stations when it comes to toll payments and us, the good citizens who do pay on time are left having to pay the brunt!!! Very upset!!!

In addition to the above which I wrote yesterday, I received a response from efliow telling me to contact their customer service which I had done already but sure enough, they cover themselves very well since many of us paying at petrol stations the odd time wouldn’t keep receipts three months after paying a toll fee. My bank’s statement is the only proof I have that I paid that morning and I have sent this to their solicitor, but not hopeful as, as mentioned in my earlier mail, the letter received from eflow solicitor which my daughter only opened yesterday since she was only home this May bank holiday week end expires tomorrow with threat of Court action!!! Very very upset indeed!!!

5. toukokuuta 2024
Oma-aloitteinen arvostelu
eFlow-logo

Vastaus yritykseltä eFlow

Hi Malika,

Thank you for contacting eFlow and for taking the time to leave us a review.

At eFlow, we are always ready to help and support with any concerns our customers may have. If your query has not already been addressed, we would like to look into it for you. If this is the case, please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.

In relation to any penalties and due to data protection, the registered owner does need to contact us and we will certainly be happy to help.

We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues on Trustpilot.

Thanks,
Pauline,
eFlow Customer Service.

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Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin