If I could give zero I would , by far the worst customer service experience I have ever had to deal with. I had to contact them on more than 4 occasions about an issue they kept telling me they had re... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Called eflow today as I had outstanding penalty’s that I’ve forgot to pay as I had my father in law pass away so I have been out of work etc. Fortunately I dealt with a lad called Eddie, absolute gent... Näytä lisää
Yritys on vastannut
Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You ma... Näytä lisää
Yritys on vastannut
I had a few querys relating to billing, I went on to the chat and chatted with a lovely girl called Niamh, cannot give her enough credit! so quick to respond, so easy to deal with and resolved all is... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin’s M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. eFlow is managed and operated by Turas Mobility Services. Turas Mobility Services was contracted by Transport Infrastructure Ireland (formerly National Roads Authority) to implement and operate the M50 barrier-free tolling system.
Yhteystiedot
P.O. Box 13294, South City DSU, Cork., FCK7528, Irlanti
- (0818) 501 050
- info@eflow.ie
- www.eflow.ie
3,6
Keskitasoinen
495 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
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On vastannut 95 %: iin saamistaan huonoista arvosteluista
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Had to pay a toll for the M50
Had to pay a toll for the M50, was dealing with Pauric, he displayed such kindness and professionalism during the call. He was so secure with the payment details and data protection! Really a class act in terms of providing a great customer experience ! Even told me I could pay online in the future for my own ease ! Great service !
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Ciaran,
Thank you so much for sharing your experience!
We're happy to hear that Pauric provided you with exceptional service and ensured your payment process was smooth and secure.
It's great to know he also offered helpful tips for easier future payments. We aim to provide a top-notch customer experience, and it's clear Pauric exemplifies that commitment.
We appreciate your feedback and look forward to continuing to assist you in the future! Safe travels!
Thanks,
Marta
eFlow Customer Service
Literally the worst website ever
Literally the worst website ever. Constant issues when trying to log in, I need to contact customer services every single time I need to do anything I.e change the car or update payment details. Tried twice to contact customer services to help me regain access the only solution was to try clearing cache, none of them thought to mention that leaving the chat to do this would close the entire chat and lead to yet again not having an ounce of help. Sort your website out, it's 2024
29. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Seanagh,
Thank you for your feedback. We understand how frustrating it is to encounter repeated issues when trying to log in or make simple updates to your account. Please accept our apologies for any inconvenience!
If you are having trouble, please try the following steps:
- Reload the page
- Verify the network connection
- Ensure that all software and system updates are current on your device.
- Try using a different browser such as, Chrome, Firefox, or Microsoft Explorer/Edge
- Enable pop-ups for the website www.eflow.ie.
- Clear cache/history/cookies for your selected browser
- Open an Incognito (Chrome) or InPrivate (Edge) window.
- Try using a different device (for example a laptop or tablet or phone)
Please use that link to sign up for an account https://secure.eflow.ie/#/login.
If you're still experiencing issues, please reach out directly, and we’ll do everything we can to help you regain access and resolve any other concerns. Your input is invaluable as we work to improve, and I hope we can make things right for you.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Superb customer service
Superb customer service. Niamh was able to help me out with everything and was reassuring that everything was under control. She understood my issue and offered solutions until everything was sorted. She made sure I understood how things would move forward and what I needed to do on my end. Very clear, very helpful, very patient. 10/10 would chat again for assistance.
28. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi TS,
Thank you for the fantastic feedback! We're happy to hear that Niamh provided such excellent support and made sure you felt reassured throughout the process.
It’s great to know she understood your issue, offered clear solutions, and guided you every step of the way. Her patience and clarity are exactly what we aim for in customer service.
We appreciate your 5 star rating, and we’re glad you had such a positive experience. If you ever need assistance again, Niamh and our team are here to help!
I'll be sure to pass on your kind words to Niamh.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
incredibly easy to deal with
Niamh made the issue incredibly easy to deal with. She was quick with her responses and honestly was really friendly and nice which made the whole thing much better. She was able to fix the problem I was having and couldn’t have been nicer about the whole situation. A great asset to the team.
28. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Shauna,
Thank you so much for your kind words about Niamh!
We're happy to hear that she made the process easy and enjoyable for you. Her friendly and quick responses truly reflect the dedication she has to helping our customers.
We’re lucky to have her on our team, and it’s great to know she was able to resolve your issue so effectively. I’ll be sure to pass along your compliments to her. Thanks again for sharing your positive experience!
If you have any more questions or need further assistance, feel free to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Very helpful staff who set up an account for me
Truth be told I usually find eflow online easy to use and have no issues but couldn't pay this time and missed my chance. So was unhappy to receive a fine in the post. I rang about the inconvenience of it all and why it was missed and the lovely Eddie helped me out by setting up an account for me and reducing my fine all while being super friendly and having a great chat with me. Eflow get a bad rap but I for one am a happy customer. It's all about being nice from both sides and Eddie is very nice guy which helped hugely. Well done eflow and well done Eddie
23. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Gill,
Thank you so much for your kind words and for sharing your experience with us!
We're glad to hear that you find our online service easy to use, but we're sorry for the inconvenience you faced this time. It's great to know that Eddie was able to help set up your account and reduce the fine while making the process enjoyable with a friendly chat.
We’re pleased to hear that you’re a happy customer, and we’ll make sure to pass along your compliments to Eddie.
If you have any more questions or need further assistance, feel free to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I spoke with a representative called…Eddie
I spoke with a representative called Eddie who gave me correct information about setting up an account .He couldnt have ben more helpful and informative about eflow the company is lucky to have an employee like him
Noreen Bermingham
22. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Noreen,
Thank you so much for your kind words!
We’re delighted to hear that Eddie provided you with the correct information and was so helpful in setting up your account. We’re truly fortunate to have him on our team, and your feedback is a testament to the excellent service he strives to deliver every day.
If you need any further assistance, please don’t hesitate to reach out. Thanks again for sharing your experience!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Brilliant service from Eddie at eFlow
Brilliant service from Eddie at eFlow. He found the issue very quickly and explained clearly what had happened. I had traded my car but did not update the new car on my account as I forgot I had an account. I was charged for a journey i didn't make. Eddie also set up a refund request for us. He also helped reset my password etc and explained how to best use the account as I am not a regular user of M50 toll service. A real gent and very help.
20. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Kieron,
Thank you so much for your fantastic feedback! We're thrilled to hear that Eddie provided you with such brilliant service and quickly resolved the issue.
It’s great to know that he was able to help you update your account and set up a refund request for the journey you didn’t make. Eddie is indeed a gem, and we're proud to have him on our team. If you ever need further assistance, don't hesitate to reach out—we’re always here to help!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Another payment issue
Another payment issue, it's one of the most unfriendly sites I've come across, four attempts, two cards this time before it went through. Needless to say, there was nothing wrong with any of the inputs, just infuriating that this type of service provision is so poor when payment is ALL they do
18. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi David,
Thank you for bringing this to our attention.
We’re genuinely sorry to hear about the frustration you experienced with the payment process. We understand how important a smooth payment process is.
If you are have any trouble in the future, please try the following steps:
- Reload the page
- Verify the network connection
- Ensure that all software and system updates are current on your device.
- Try using a different browser such as, Chrome, Firefox, or Microsoft Explorer/Edge
- Enable pop-ups for the website www.eflow.ie.
- Clear cache/history/cookies for your selected browser
- Open an Incognito (Chrome) or InPrivate (Edge) window.
- Try using a different device (for example a laptop or tablet or phone)
- Please follow this link to make a payment https://secure.eflow.ie/#/pay-a-toll
You can also make a payment at any Payzone-equipped shop or by calling our customer service call center at 0818 50 10 50 or +353 1 4610122 from outside Ireland. A member of our staff will gladly assist you, or you can use the automated payment system by phone at 0818 50 50 90.
In the meantime, if you continue to experience problems or have any other concerns, please reach out directly to our customer support team. We’d be happy to assist you further and make things right.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
I'd like to thank Eddie from the flow…
I'd like to thank Eddie from the flow team,I was ringing about video tag but after a while of chatting Eddie he realized a tag would be more beneficial and talked me through the whole thing and I decided after eddies clear information that I'd go with the tag instead, Eddie was very easy to talk with and very clear on advice, kind regards Gary offaly
18. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Gary,
Thank you so much for your kind words! We're glad to hear that Eddie was able to assist you in choosing the best option for your needs.
It's great to know that our agent's clear advice and easy-to-understand guidance helped you make the switch to the tag.
We'll be sure to pass along your appreciation to Eddie. If you have any more questions or need further assistance, feel free to reach out. Thanks again for choosing us!
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Customer service
The customer service agent, Niamh, was very helpful, solved my issues straight away
15. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Niamh,
Thank you so much for your kind words! We're happy to hear that you had a positive experience with our customer service team.
Your kind words will be passed along to Niamh and the rest of our team. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Charged twice
Charged twice, but I have to prove that they are in the wrong, stay away from them, bad customer service.
Hi Marta, thank you for your reply, I tried other channels hence the comment "bad customer service" I was told that I have to prove eflow wrong and why didn't I get a receipt for my journey, if you have another, I don't know 10 cars behind you, you don't press a button to get a receipt. I'm not fighting over €2.30 but my account will be closed and that will be the end of it.
12. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Dear Marcel,
Thank you for reaching out, and we sincerely apologise for the frustration you’ve experienced with the double charge.
We value your feedback and are always working to improve our service. Thank you for bringing this to our attention, and we hope to make things right for you.
Please contact us so we can investigate the matter immediately. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues here on Trustpilot.
Thanks,
Marta
eFlow Customer Service
Very helpful customer service agent Eddie
Just had a conversation with E-Flow customer service. Eddie answered my call. I had 2 queries which he addressed efficiently. His manner was helpful, courteous, and relatable. As a result I know my E-Fow account is in order. Thank you Eddie.
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Michael,
Thank you for taking the time to share your experience with us!
We’re delighted to hear that Eddie was able to assist you with your queries efficiently and that he left you feeling confident about your eFlow account. We strive to provide the best possible service, and it’s wonderful to know that Eddie made a positive impact.
Your kind words will be passed along to Eddie and the rest of our team. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
WHY M50 is not free yet
WHY M50 is not free yet? Build in 1991 and project officially finished in 2010 costing Irish Citizens over 1Billion Euro, every year M50 makes around 170 million. Why do we still paying for it? Why does Government keeps so quiet about this. Do we still paying for something else? Its owen by Irish Gov, well then why its not free ? A proper criminals that need to be investigated.
1. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Kamal,
Thank you for sharing your concerns about the M50 toll.
The toll system is in place to fund ongoing maintenance, upgrades, and operational costs associated with the motorways. While the initial construction was completed in 2010, the revenue generated helps ensure the M50 remains a safe and efficient route for all users.
The tolls also contribute to other infrastructure projects and public transportation initiatives, aiming to improve the overall transportation network in Ireland.
We appreciate your message on this topic and encourage you to voice your concerns to local representatives, as policy decisions regarding tolls are made at the governmental level.
Thank you for reaching out, and if you have any further questions, please feel free to contact us.
For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Journeys I haven't made.
I have an account with e-flow, twice in 3 months they have added journeys to my account that I have not made, only i checked the invoices I wouldn't have a clue. The first one was a 10euro charge for using the port tunnel, got resolved but no explanation how it happened just a text to say it would come off my next bill, after i get this latest problem sorted i will be closing my account. Check your invoices people.
8. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Frank,
Thank you for bringing this issue to our attention, and we sincerely apologise for the inconvenience you’ve experienced. We are also sorry to hear that you did not receive a proper explanation.
We understand how frustrating it must be to see charges for journeys you didn’t make. We would like thoroughly investigate how these incorrect charges occurred.
Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We’ll ensure that your current concern is addressed promptly and transparently.
Once this is solved, we hope you reconsider and keep your account open.
Thanks,
Marta
eFlow Customer Service
Eddie from customer service was very helpful
After failing to be able to pay my late fine on the phone, I got through to a very helpful, and professional customer service rep, named Eddie.
He was able to set me up with a proper account and reduce the fine.
All in all, I was very satisfied and pleasantly surprised with service.
8. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi John,
Thank you for taking the time to share your positive experience with us.
We're happy to hear that Eddie was able to assist you in setting up your account and reducing your fine. Providing excellent customer service is our top priority, and it’s wonderful to know that Eddie made a positive impression.
Your feedback is greatly appreciated and will be passed along to Eddie and the team. If you need any further assistance in the future, please don't hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
Eddie from eflow a gentleman and great…
Eddie from eflow a gentleman and great help on the phone
7. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Darragh,
Thank you for taking the time to share your positive experience with us.
We are delighted to hear that Eddie provided you with excellent assistance over the phone. We strive to offer the best customer service possible, and feedback like yours reassures us that we are on the right track.
Your kind words will be passed along to Eddie and the rest of our team. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to contact us.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
180 euro in penalties for a 3.20 toll
180 euro in penalties for a 3.20 toll, the notice was sent to the wrong address- how is this allowed to happen? This is the most ridiculous toll system- just put a booth on the motorway like absolutely everywhere else
6. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Aine,
Thank you for reaching out to us with your concerns regarding the toll penalty charges. We understand your frustration and apologise for any inconvenience this situation has caused.
Please be aware that the registered owners' information is obtained from the NVDF (National Vehicle & Driver File) database managed by the DVCSD (Driver & Vehicle Computer Services Division) in Shannon. If your address has changed or is wrong, please contact them to correct it. Once their system has been updated, ours will immediately follow.
We understand that the penalty amount can seem disproportionate, however, the penalty fees are set to encourage timely payment and compliance with toll regulations. Please keep in mind that we at eFlow are always ready to help in such situations, so please do not hesitate to contact us and we will do our best to assist.
The current toll system is designed to streamline traffic and reduce congestion on motorways. While toll booths are a traditional method, automated systems are increasingly used worldwide for their efficiency and convenience.
Please submit your query along with your car registration number. For your convenience, here is a contact link: https://www.eflow.ie/contact-us/.
We look forward to hearing from you via our alternative contact channels as we are unable to resolve issues here on Trustpilot.
Thanks,
Marta
eFlow Customer Service
Eddie was the highlight of eflow today
Eddie was the highlight of eflow today. He was an absolute gentleman who could not have been more helpful. Thanks so much Eddie!
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Naomi,
Thank you for your nice feedback! We're delighted to hear that you had a positive experience. Your message means a lot to us. We'll forward it to Eddie.
If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
Eddie from Eflow ⭐️⭐️⭐️⭐️⭐️
Just spoke with Eddie from Eflow, he helped me sort my 3 penalty notices, stopped it from escalating any further and set up an account to make future toll payments easier. Thanks so much Eddie. You made it all seem very frustration free and went an extra mile to help me. ⭐️⭐️⭐️⭐️⭐️
3. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi Ankita,
Thank you for your nice feedback! We're delighted to hear that you had a positive experience. Your message means a lot to us. We'll forward it to Eddie.
If there is anything else we can do for you, or if you have any further comments or suggestions, please do not hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Pauline,
eFlow Customer Service.
Eflow
Just spoke with Eddie from eflow, he helped me sort my penalty notice and set up an account to make future toll payments easier. Thanks so much Eddie⭐️⭐️⭐️⭐️⭐️
30. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä eFlow
Hi there,
Thank you for sharing your positive experience with our customer service team! We are delighted to hear that you decided to open an account with eFlow.
At eFlow, we strive to provide exceptional service and ensure a smooth experience for all our customers. It’s wonderful to know that our team could assist you effectively and help you resolve the penalty issue.
We will forward your nice feedback!
If you have any further questions or need additional support with your new account, please don’t hesitate to reach out.
Our contact details are available on our website at www.eflow.ie/contact-us/.
Thanks,
Marta
eFlow Customer Service
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