AXA Ireland Arvostelua 326

Appalling service...14th & again 15th April 2026...Having pressed all the buttons to be directed to the relevant car insurance section,& having waited on hold for approx 10mins I then speak with an Axa agent who explains that the staff are all busy but if I leave my number somebody will get back to me...Two messages left as invited on two seperate days nd still no call back...Shame on u AXA..Appaling service..My business has now been placed with another supplier who very much appreciated my business...

I had my car insured with Axa this year. I forgot to send in the documents and without any notice my car insurance was cancelled 2 weeks before I noticed. When I phoned them, the customer service and help was shockingly bad. I'd never go with Axa again. Serious breach on their side.

I have been with AXA for my car insurance from the start and recently got home insurance. I entered a few wrong details and the girl on the phone was so patient and helpful (unfortunately I can’t remember her name!).
I really needed a document urgently for my mortgage drawdown and Conan Fegan was an absolute gentleman. As we are heading into a bank holiday weekend he went above and beyond to make sure I had my document in time (that otherwise would have taken 7 days to arrive by post).
I highly recommend AXA for their costumer service. This wasn’t the first time I had to contact them and every time without fail the lovely people working there have made it so easy to resolve anything.

Was on the phone nearly 15 minutes trying to get a quote from a guy and he just hangs up on me. Gave him details like name, car registration and a new van reg I was trying to get where he puts me on hold for nearly 6 minutes and he just hangs up, very unprofessional that don't you think.? As if that wasn't bad enough I rang back again and again I got put on hold this time from a girl named Leah who sounds like she's miles away from the phone or headset, I tell her my name and she just hangs up aswel! Is this what your customer service team do now because it's 4.30 in the day and they don't want to take calls so late and do their job.? Highly highly unprofessional business! I guess I'll be taking my business somewhere else!

Motor insurance with AXA for over 20 years, no claims, no points. Recent renewal €571. Happened to phone another random company and got a quote of €460. AXA revised to €500 but would not match competitor. So I ended up leaving after 20 years over a price difference of €40. I have 2 other vehicles also insured with AXA. Plus their home insurance quotes were always uncompetitive. I am disappointed with them.

Worst company I was dealing with. Rude staff and I am trying to.reach claim staff over week now. No phone back nothing! I will never become their customer for sure!

Sadly I was let down by AXA. I had an emergency. My porch glass roof was leaking due to the heavy rain. I rang home emergencies to be told to the point WE DONT COVER GLASS ROOFS by the agent. I looked up Axa and clearly written on their site WE COVER GLASS ROOFS. After several phone calls with several people from Axa I eventually got a contractor to attend my glass roof. GREAT no.He spent 5 minutes running silicone along the flashing to no avail. Still leaking. WHATS THE POINT OF THAT I asked only to be told That's what I was told by Axa. Axa were repairing my roof remotely.
It was a waste of time.I had the roof repaired by a glazer. He explained the wind was the problem pushing the rain under the flashing. Simple fix.
I now join all the one star dissatisfied customers

Axa breakdown service is a joke. I’m sitting by the side of the road broken down. They offer me a 24 km limit towing service and NOTHING more. Very poor over the phone service also. Abysmal!!! Changing insurance provider next time for sure.

I have cancelled all my policies with Axa
Because of a very disappointing experience with them, we had serious storm damage to a roof. The assessor didn't come, we were told a the man was sick and couldn't come they would send another. 3 weeks later he came. In the mean time there was another storm which did more damage. This wear and tear was used as a reason not to pay out.our premium has always been paid in full and on time. I felt it was very unfair.

I cannot speak highly enough of Ciara and Yvonne at AXA, who went absolutely above and beyond in assisting me. From start to finish, they demonstrated an exceptional level of professionalism, empathy, and dedication that made an incredibly stressful situation far more manageable.

Both Ciara and Yvonne were consistently patient, taking the time to explain every step clearly and ensuring I fully understood the process. They anticipated potential complications before they became issues, offering guidance and solutions proactively, which saved me significant time and worry.

What truly sets them apart is their genuine commitment to helping their clients. They treated my concerns with seriousness and care, and I always felt supported and respected. Their responsiveness, attention to detail, and willingness to go the extra mile were remarkable.

It is rare to encounter people in any organization who combine such expertise with human kindness, and Ciara and Yvonne are shining examples of this. AXA is incredibly fortunate to have them on the team, and I would wholeheartedly recommend their assistance to anyone.

Terrible experience. Doesn't take insurance Fraud seriously even if reported several times. Allows fraudsters to keep their policy as long as they are paying money.

Pathetic, rude, unprofessional service. How do you select your agents ? Do they even have to pass interviews do get the job ? Called for a quote on a classic car. Got to speak to very unprofessional guy - chewing, yawning, using profane language. “Nobody is going to insure you in this country buddy, the car is too old” and hung up… 19 years no claim full Irish license… The call was made is Monday 2nd of March at 15:30 if you AXA ever bothered to follow up but I doubt.

Hiked my premium by 300 for no reason

I took a care insurance in March last year on a bmw 630d which has a 3l engine. Last month I changed car to a wheelchair accessible VW Sharan as my daughter is in a wheelchair. They never said that I am owed any money and to be fair I didn’t expect them to. However in the meantime my new car has developed a leak through a sun roof and the garage that sold it to me is going to sort it out and they gave me a replacement. The replacement is a 530d bmw which has the same engine as the car that I initially had on the policy but it is a little bit cheaper. I called to just put that as a temp replacement for two weeks and they are asking for €200 in difference. They say that bmw is 12 categories over the VW to justify the asking price. So their logic is you go down 12 categories and they change it for “free”. You go up 12 categories just for two weeks and you have to pay them €200. They said the difference is calculated of the car that is currently on the policy and never mind that you initially paid premium for a different car that is very close to the replacement one. Make it make sense. They can make as many rules that suit them and in every scenario you will end paying them more money. I strongly recommend steer clear of this soulless money grabbing scheme.

Got a letter from AXA to say they would’ve cancelling my policy on the 9th of February (Monday night) as the letter was only received Friday, I was panicked all weekend.

However calling them today I got routed to Danny in AXA, who when I asked if this letter was fixable, he reassured me everything is fixable. Top man, sorted absolutely everything out and I feel as though reps in general don’t get praise when it’s deserved enough. If you can see this Danny, fair play to you - saved Axa a customer and you were a pleasure to deal with.

I dont usually write reviews but I have to say AXA Customer service and there claims department are the most unprofessional slow and rude people. Constantly ignoring me and putting off my claim i had to get the guards involved when they finally dealt with my claim i brought up some issues during the process like quote issues and courtesy car issues they proceeded not to deal with it and ignore me. When I asked for updates on my claim I was spoken over and shouted at by Olga in the claims department. I hope I never have to deal with AXA again and I most certainly will never get insurance with them

Just had my request for home emergency assistance turned down. Half my house is without electricity the fuse box keeps tripping.unbelievable They informed me that the Whole house has to be without power before they would render assistance. What a petty rule. Nasty.

Shocking; closed 1 to 2pm, Galway office on a Friday. Ireland of the 1950s. The most time that would suit customers. Truly awful. 0/5. To rub salt into the wound, did the insurance transfer by phone and was charged a €30 admin fee on top of the additional premium. Be ultra wary of this crowd.

Didn't respond to 2 query submissions online for classic car insurance, mailed them directly and someone responded to say that the car is not a bona fida classic car, even though it meets the requirement they state on their web site. Very poor customer service in no replies or answers to phone calls and misleading information.

I have a leak in my roof since a storm. (No leak prior to the storm). Axa sent out a roofer who said I’d a cracked tile. He called me and told me there was a cracked roof tile! Axa are telling me he should not have said anything to me, and (literally) it doesn’t matter what the roofer is saying - Axa make the decision if your claim is valid or not.
They have stated that a cable which is coming into the roof at a different point in the roof is the cause of my leak. I’ve pointed out the photos that the roofer took don’t line up with that. I’ve been told I can get my own builder to make a report on the roof - but the evidence already exists in their photos, and they won’t honour my claim.
It’s taken 6 weeks to get to this point. Staff in claims division are disinterested at best, and the girl dealing with my claim rude.
My take away is “it doesn’t matter what the roofer says - Axa decide”