⭐ 0 stars if I could
⭐ 0 stars if I could — absolutely shocking service also under sky services same company
I honestly wish I could give 0 stars. This was one of the worst parking experiences I have ever had, and I was literally crying by the time I finally got my car back.
I booked this parking through the Groupon link. The day before my flight, I was sent the parking location, which turned out to be a farm with locked gates. When we arrived, someone eventually came to collect us, took pictures of the car and then transferred us into another vehicle to take us to the airport.
I clearly told them that my return flight was landing at 2am. However, when I landed and called to arrange collection, nobody answered. I called repeatedly — probably around 100 times — and waited for around half an hour before finally getting through. I was then told that they had my arrival time written down as 4am, that there was no driver available and that I would have to wait another 45 minutes.
After hundreds of calls that were not answered, they eventually told me they were “doing me a favour” by arranging a lady driver to collect me.
The lady who collected us initially said she had been asleep and was only helping them out. However, the call she received from the company showed as coming from their “office”, which made the situation even more confusing.
When we arrived back at the yard, there was nobody there. We were told Holly was in the office, but nobody was around. The lady driver then looked around and found a key hidden under a tyre/wheel. Inside the parked car were numerous car keys, including mine.
After all the waiting, phone calls and confusion, it took approximately 4.5 hours before I finally got my car back.
I was exhausted, distressed and literally crying. This is not an acceptable way to treat customers, especially customers arriving in the middle of the night after a flight.
This company needs to seriously improve its organisation, communication, security and customer service. I would strongly advise people to think twice before leaving their car with them.
Absolutely unacceptable. Worst parking service I have experienced.
12. elokuuta 2026
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