Duravit Arvostelua 

Ich wußte nicht, daß Duravit schon seit 200 Jahren Sanitäreinrichtungen produziert. Ebenso wußte ich nicht, daß sie Marktführer sind.
Jetzt weiß ich auch, daß sie stark im Service sind:
Meine Fragen wurden sehr freundlich und ausführlich beantwortet.
Sehr angenehm!

We installed a Duravit Sensowash Starck f Plus under a year ago and it has stopped working. 10 emails to their service department and six weeks later, we are no closer to getting it fixed or any service whatsoever. No sign of an engineer or advice. All we get is an ever lengthening string of delay tactics. Terrible service for a terrible piece of sanitary ware. Expensive too!

Toilette muß nach JEDER Benutzung gereinigt werden - da funktioniert jedes öffentliche Klo besser! ;-(

Comprei um tampo de sanita Duravit Starck 3 que dizia ter as dobradiças em aço inoxidável. Na verdade era mentira e algum tempo depois enferrujou e partiu. Não me parece correcto enganarem os clientes desta forma até porque após fazer reclamação ainda não recebi resposta. Parece que o apoio ao cliente em Portugal ou na Europa é inexistente. Tenham cuidado com esta empresa.

I’ve had duravit loos for just over 4 years ago now. The soft close stopped about a year or two ago but the worst thing is the terrible staining inside the loo . I have tried everything to get it off, it’s like the sides have corroded. TERRIBLE LOOS. I’m going to have to get them all replaced :(

Im Februar 2021 wurde in unserem neuen Einfamilienhaus durch ein Fachunternehmen u.a, ein Duravit Waschtisch Unterschrank L-Cube mit Vero Air 500x1000x480, 2 Schubkästen eingebaut. Bei normaler Körperpflege ist die Front des Waschtisches regelmäßig nass. Wir trocknen die Fronten nach jedem Waschvorgang mit einem Frottiertuch ab. Trotzdem sind nach 4 Monaten Nutzungszeit beide Schubladen aufgequollen. Auch mit dem Vero Air System sind wir nicht zufrieden. Wenn beim Waschen die Schubladen auch nur leicht berührt werden öffnen sie sich und stoßen an den Körper. Das nervt uns und sorgt stets für Nachfragen unserer Gäste. Von einem Produkt dieser Preiskategorie haben wir deutlich mehr erwartet. Unsere Mangelanzeige haben wir an die Installationsfirma gerichtet.

The warranty the advertise is a gimmick. Just try and get them to stand behind their products, they won't. This is meant to be quality and frankly it is not. You are better off not paying over the odds for a lack of durability.

Ich kann nur jedem davon abraten die überteuerten Produkte von Duravit zu erwerben.
Sie sind ihr Geld nicht wert. Wie ich erfahren habe wird das meiste auch noch im Ausland zu niedrigen Löhnen hergestellt, dann kommt in Deutschland ein Stöpsel und das Logo drauf und wird als "Made in Germany" verkauft.

Will man dann reklamieren, wird man von den Mitarbeitern hingehalten oder erreicht erst niemanden.

Dann kann man gleich zu einem Konkurrenzprodukt, das um einiges günstiger ist, greifen und hat mehr davon.

Im Juni 2019 habe ich einen Waschbeckenunterschrank gekauft. Der Unterschrank hat eine UVP von fast 1000 EUR. Nach 1,5 Jahren, wir befinden uns innerhalb der gesetzlichen Gewährleistung, lösen sich die weißen Seitenwände. Ausgelöst durch Spritzwasser! Dieser 35 cm kleine Unterschrank besteht aus billiger Pressplatte.

Der Gipfel der Unverschämtheit ist die Reaktion des Herstellers. Er lehnt einen kostenlosen Austausch der betroffenen Elemente allen Ernstes ab. Eine bodenlose Frechheit. Nie wieder!

Horrendous company that intentionally designs their products to be non-standard (e.g. toilets designed so standard seats will not fit) so you are stuck buying their crappy products (e.g. toilets seats that break routinely and cost 4X a standard seat from amazon).

Avoid Duravit at all cost.

Loved our Duravit toilet we put in 5 years ago in our old house and now looking to get one for our new house. So comfy and great quality.

I bought 3 Duravit toilets and one American Standard toilet when we built our home. All 3 of the Duravit toilet seats have failed but the American Standard still works perfectly. I call Duravit but they only warrant the seat foe 1 year. The seats have never worked properly and I even had our plumber come back to secure the seat only to have them move within the first month. They obviously have an issue with the hinges. I will never buy another nor would I recommend them. I will be contacting Fred Webb company to let them know to
Not recommend them to others. Try to save a headache for someone else.

Verwerfen sie die Idee dass mit diesem Spitzenprodukt ein Hauch von Luxus in ihre Kloschüssel einzieht. Wir haben diesen Fehler 2014 begangen und bereuhen es täglich. Nach 2;Jahren erlischt der Garantieanspruch, nach 6 Jahren der Kulanzanspruch, dh. Es werden grundsätzlich KEINE Ersatzteile geliefert. Auskunft seitens des technischen Kundendienstes: ein neues Produkt kaufen, so hat das die Vorstandsschaft beschlossen! Also kein neuer Sprüharm, kein neuer Wasserfilter, keine neue Brille (der Kunststoff ist underground, oben vergilbt, unten verrissen. Fazit Mercedes gekauft, Tata Automobile erhalten.
Dur bedeutet hart, Vit Leben. Übersetzt: ihr Leben wird hart wenn sie dies Produkt erwerben.

Wir haben seit 6 Jahren das Duravit sensowash stark und ärgern uns eigentlich täglich darüber. Die Form der Schüssel ist so ungünstig konstruiert, dass zu 98% mit der Bürste nachgearbeitet werden muss. Die Warmwasserfunktion war nach 3 Jahren defekt und die Düsen hatten kaum Druck. Mit hohen Kosten reparieren lassen. Wie das System kalkfrei gehalten werden kann, konnte mir der Kundendienst nicht erklären. Sitz und Deckel haben einen so empfindlichen Kunststoff, dass sofort Kratzer sichtbar werden. Neuer Deckel kostet fast 100 €! Jetzt ist das Heizsystem schon wieder kaputt und die Ladydusche funktiert auch nicht mehr. Der letzte Schrott, nie mehr Duravit!!!

Duravit Starck 3 repeated toilet seat breakages - we have now had four soft close seats snap in half whilst in use. The seat lacks mid seat support and seems to flex and gradually completely fail. The seats are expensive and cannot afford to keep paying for sub-par design breakages. Duravit sound like they are getting it all wrong and I am now thinking of looking at an alternative brand for our next new build house.

Waschbecken ist so uneben, dass Wasser durch das Hahnloch läuft. Miserable Verarbeitung. Duravit Toilettensitze mit Softclose halten gerade einmal zwei Jahre. Und das für über 200,00 €. Schämt Euch Ihr Pfuscher!!!

I bought three Duravit Architec toilets for our new house. The stainless steel hinges on two of the toilets went rusty immediately and on the third toilet after a couple of years. My builder replaced the first two but Duravit are refusing to replace the third set accusing me of using corrosive chemicals. The quality of the stainless steel is obviously poor which is shameful considering how much they cost. I would them just to send me replacement hinges as a goodwill gesture but they juts send aggressive emails "without prejudice".

Have you ever felt traumatized by a mere toilet seat? This brand will make sure you do.
I moved into a house with this brand toilet pre installed. But the seat had yellow stains and cracks. So I asked a plumber who advised me not to replace the seat, but instead soak it in bleach and forget the cracks. Which I tried, but did not get the stains off and the cracks widened after a very short time.
According to any plumber, they will tell you: this brand is over priced for a mediocre quality. The packaging is cheap so they get damaged during delivery. Bad customer service, so if you receive the wrong or faculty product you will be stuck with it. And it is almost impossible to order the correct seat if I don't know the model number.
But since the seat turned from bad to worse, I had to buy a new one. Took me hours to understand what exact model is my toilet, because some f* marketing genius created so many different sizes and models under similar names. I did order the correct model, but turned out that there are multiple sub models! And the seat was wrong size. So I contacted the company asking for a replacement, they said it is not possible because the hinges bag was opened! How can I tell it is the wrong size if I haven't opened the hinges bag and tried to install it?! I got absolutely nothing from them. They really did not care and kept telling me to just order another one!
So now I am stuck with a 115£ toilet seat I do not need and cannot return, and will have to pay another 115£ to buy another one (hoping I won't get into this again and it would be delivered with no faults) that means I will end up paying 230£ for a seat that is worth around 15£!
If the money is not going to the quality, not for the packaging and not for customer service, then I am left feeling scammed!

I have a Duravit Starck 3 toilet. The seat has broken twice in normal use. I have found a forum where this has also been reported. As far as I can see the plastic is just not up to the job. The toilet is expensive as are the seats.

This is the first time I have ever given a review for poor performance to any company but feel compelled to make other people aware of my experiences- I purchased a DURAVIT Steam cabin and other bathroom fitments from Sheths bathrooms of Blackburn in 2017 and have contacted DURAVIT U.K. HQ many times asking for answers to the faults found with the DURAVIT products- for 3 years I have not been unable to use the steam cabin and shower as it has leaked from day one as I got no assistance or answers from Sheths the retailer, I decided to ask for assistance from the actual company of DURAVIT and I am ABSOLUTELY appalled at the lack of basic customer service -OR INDEED ANY WILLINGNESS TO ASSIST, the contempt and ignorance shown to paying customers is quite shocking- I have had to resort to law in an attempt to get basic answers to a failing product- in total I spent around £8000 on their products which I have been unable to use as it’s become obvious that their is design faults with the products I purchased.
It’s become quite obvious now - from the reviews on here already experienced by others that the Management should take a long hard look at how they treat their customers- I learned a very important lesson and I hope this is of assistance to others who may be contemplating purchasing similar products.