Duravit Arvostelua 

Duravit toiletsæde fik en gul belægning på bagsiden, som ikke kunne fjernes. Ved telefonisk kontakt til Duravit, fik vi at vide, at vi ikke måtte bruge rengøringsartikler med syre eller klor og at vi skulle rengøre ofte - altså det var vores egen skyld.
Vi købte et nyt og jeg vaskede brættet med Rodalon sprit hver dag. Efter knap 1 år blev dette bræt også gult. Jeg skrev til Duravit og fik at vide, at vi havde behandlet det forkert. Nu måtte man heller ikke bruge sprit, men KUN opvaskemiddel og varmt vand og vaske ofte. Efter mange mails, hvor jeg forklarede, at jeg vaskede hver dag, kom der en mail, hvor der stod, at det slet ikke handlede om rengøringsprodukt, men at det skyldes urin syre stænk, som skal fjernes regelmæssigt, altså flere gange dagligt??
Vi har 2 andre toiletter af andre mærker (sommerhus og gæstetoilet), hvor der aldrig har været problemer.
Køb ikke Duravit toiletter ( man kan kun bruge originalt toiletbræt), de ændrer hele tiden forklaring på problemet, men løser det ikke.
Vi har aldrig fået en vedligeholdelsesvejledning før den mailkorrespondance, vi har haft ifb med reklamationen.
Det er jo heller ikke relevant, når I senere skriver
Citat: “det er ikke rengøringsmidlerne der har farvet dit toiletbræt, det gule skyldes urin syre stænk, som skal fjernes regelmæssig så det ikke trækker i sædet og farver” citat slut
Da jeg vasker brættet dagligt, kan jeg ikke se, hvad jeg gør forkert.
Jeg har hele mailkorrespondancen liggende, hvis nogen ønsker at se den.

This is the 4th time we’ve had to replace a toilet seat that costs just under £200 a pop!!! Through no fault of our own another crack has occurred- is it made out of some kind of porcelain material or something? If this is so then may I suggest someone design a seat that is fit for purpose and one which doesn’t seem to crack every 6 months or so-

I’ve had a cheap Amazon toilet seat that’s lasted many years on my toilet in my downstairs bathroom which has lasted atleast 7 years with no problems- cost me £13.99, yet this poor quality excuse for a toilet seat doesn’t seem to suffice.

I wouldn’t normally complain if some kind if manufacturers warranty would cover such a fault especially as this has happened in the same spot ample amounts of times. Clearly there is a fault with this product. It’s fitted on a duravit toilet pan so I struggle to see why this fault is my own fault when quite clearly this crack forms in the same exact spot of the toilet seat each time. I’ve also made sure as i am aware that chemical reactions can cause cracks with certain wipes and products that any wipes used to clean the seat have always been suitable for toilet seats specifically- albeit no warning mentioned to be vigilant about this on this brand of toilet seat, yet cheaper toilet seats which seem to be a fraction of the cost of this poor flawed designed seat come with this warning, yet have lasted many years of wear and tear with different cleaning products used to clean them each time. So if one spends £174.99 to have a toilet seat, one would expect this last.

I would tick the box for this complaint (this is not feedback on how to improve service levels, neither is its “feedback” on improvement of the product you have provided me with. This is a somewhat mere complaint and me expressing my merest amount of frustration this has caused me since I’ve had this toilet installed in my bathroom in 2019… yes that’s right- I’ve replaced my toilet seat 5 times in 4 years- due to a fault- not because of anything else- which I has totalled £874- excluding postage fees- yes- p&p charged on top!!!!

As mentioned and i cannot reiterate this more strongly- This toilet seat is not fit for purpose. I’m sure this no manufacturer warranty replacement, is a breech of some kind of consumer health and safety compliance, as when the cracks do occur it’s not shatter proof cracks but large shard like cracks which can prove to be quite fatal for someone who is not as strong on their legs less mobile for instance.

Avoid this brand at all costs please. It is not worth £174.99 to keep replacing-

I could have purchased a new sofa have paid this amount for a replacement which is now going to to be the 5th purchase…. Totalling a whopping £873- I believe this has cost more than the actual original toilet purchase itself. I don’t believe I’ve ever thought I would pay this amount for a toilet seat- in a lifetime!!!

What a real literal pain in the ar*e, to put it politely!!!!!

As mentioned above i not only feel that a free replacement be given- that’s only standard practice as this toilet seat is atleast less than 9 months old. But further compensation for the time and energy I’ve consumed to chase and look for previous receipts for a toilet seat purchase to then be told no replacement can be given, let alone the money and grief and embarrassment this could have caused whilst entertaining guests, luckily i have another bathroom for them to use in this case. Not to mention compromising on hygiene as I’m sure cracks that occur in what seems to look pourous. But worst of all you charge postage when it’s not even sent to me as express delivery is beyond a joke in this day and age!!!!

This is not feedback- this is a complaint and should not be taken lightly!!!! And for those who seem to be impressed- yes it looks nice- but that’s all it’s good for!!!!!!!!

Der Waschtisch L-Cube (2 Schubladen) wurde installiert. Der Unterschrank ist optisch sehr schön und minimalistisch, das zugehörige Waschbecken weist gelbe Verfärbungen auf, die laut Kundenservice normal sind - sehr unschön. Leider ist der Waschtisch durch die Drucköffnung für den täglichen Gebrauch v. a. in einem Haushalt mit kleinen Kindern völlig unbrauchbar und sogar gesundheitsgefährdend. Bei minimalster Berührung öffnet sich sich Schublade mit hohem Druck. Hierbei kann das Kleinkind vom Hocker gestoßen werden und es besteht Quetschungsgefahr, wenn bereits die untere Schublade geöffnet ist. Im täglichen Gebrauch ärgert man sich ständig über die aufspringende Schublade. Der Kundenservice zeigt sich hier leider wenig verständnisvoll und ist nicht bereit einen Austausch gegen einen benutzerfreundlicheren Waschtisch vorzunehmen. Absoluter Flopp!

Come on Duravit. You're not living up to your premier brand. My seat cover dis-coloured, lost its shine after 4 years, not ONE but 2 toilet bowls. And to top it all, one recently has a 2 ft long crack running from the cistern down to the seat. Your built quality is grossly below par. And the replacement cost!! It is 'daylight robbery"! ....S$100 (approx) for the cover and S$600 (approx) new toilet bowl. For your info, both bowls will be replaced with another brand. Not buying another Duravit.

Fik duravit badebar ifht. husbyggeri. Det førtste badekar havde en bule i bunden i det ene hjørne.
Vi fik efter 2 år udskiftet dette. Der var igen været problemer. Gennemgående er at aftaler ikke overholdes. Møder desuden den ene arrogante medarbejder efter den anden.
Elendigt!

Har Starck 3 væghængt siden 2008. Sæde er nu udskiftet 5 gange (knækker typisk samme sted). Virkelig elendig kvalitet. Har skrevet til deres kundeservice flere gange men ALDRIG noget svar. De kan ikke være det bekendt at levere en SÅ dårlig kvalitet i forhold til den ellers ret høje pris. ADVARSEL: Køb IKKE Duravit.

Auch wir ärgern uns wie viele andere, dass es quasi keine Ersatzteile und keinen Kundendienst zu dem doch hochpreisigen Produkt Sensowash Dusch WC gibt. Eine Reparatur lohne sich nicht wird per Ferndiagnose am Telefon festgestellt, man soll "einfach" und "günstig" bei ihnen direkt (ohne Händler bzw. Installateur) ein neues Gerät kaufen. Das ist meiner Meinung nach unseriös. Unser Gerät funktioniert nach dem Entkalken nicht mehr, das könnte evtl. eine kleine Reparatur sein, die aber grundweg abgelehnt wird.
Keine Kaufempfehlung von uns! Auch unser damaliger Händler verkauft mittlerweile kaum noch Duravit Dusch WCs, zu viel Ärger...

A year ago I sat on the lid of my toilet seat and it broke. To replace it cost £150 approx. I complained to the company and was told the lid was not designed to be sat on and therefore guarantee was not functional. I said I thought this info should be embossed on the lid. I did not get a reply. Today someone sat on on my replaced seat and it broke. I could see no reason to report this to the company after my previous experience. If you have a Duravit toilet the is no other company that makes a compatible seat so you have to pay the astronomical price of £150 to replace it. Buy your toilet from another companies that uses generic seats and avoid Duravit.

I purchased 4 toilet bowls from Home Comfort Centre in Toronto (Canada). Currently there has been nothing but trouble as the toilet seat is made of plastic and it's not fastened to the ceramic toilet structure (one piece). Optically this would be the prettiest toilet, however, the least practical and customer warrants caution prior to purchasing. In a household with 2 people & 4 toilets, one toilet is used in master bedroom extensively and was replaced after complaining to Home Comfort Center about lid always being loose. The owner of Home comfort center was asked to physically view the toilet and saw the issue first hand. The solution was to force the client to purchase another toilet, pay full cost plus shipping and plumber expenses. The out of pocket per toilet is 800 dollars. Realizing that all 3 toilets that were not extensively used also had the same problem, the complaint was then put in to have the 3 toilets replaced. Instead, Duravit suggested new parts. At the moment I have no faith in the Duravit product, nor the customer service surrounding the purchase from the supplier. I've asked for the Canadian complaint form and there doesn't look like it exists, so I'm submitting this for other customers to view.

Years ago I bought a Duravit bidet, wall-hung toilet and sink. The bidet has hose and external water connections and they are HORRIBLE. Also the bidet cracked at the drain. The day I redo the bathroom, never again Duravit!

Ich habe über einen Installateur eine Badezimmerlampe Philippe Starck Design angefragt die vor einem halben Jahr kaputtgegangen ist. Die Rückmeldung hat unfassbar lange gedauert. Vor einigen Wochen bekam ich dann eine Preisvorstellung. Darauf hin habe ich die Lampe unverzüglich bestellt. Jetzt stellt sich heraus dass die Lampe doch nicht mehr lieferbar ist.

After months and months I am still waiting for two small bolt type screws for my £3,000 plus compact Duravit toilet. The original order was June 2021 and they got that wrong. For these missing parts I was originally told Germany was on holiday so I would have to wait until September 2022. I have contacted my bathroom company installers many times (it is not their fault) and still Duravit fail to supply the parts. Hopeless Customer Service in Milton Keynes - probably still working from home!

NEVER buy a wallhung Duravit toilet, especially the duravit toilet with sensowash seat. I had issues from day one due to the design of the sensowash seat which pushes the body forward and missaligns the person with the waterspot. In simple terms, this means that the waste gets stuck on the bumpout inside the toilet and the waste (ie: poop) has to be manually removed each and every time. After many conversations with a Duravit Canada rep and Duravit US, I was told that it was not their problem, even though (after comparing specs) they agreed that the sensowash seat does reposition the person over the waterspot. I asked if they would switch with another toilet that does not have the sensowash seat and they said that it was my responsibility because there is nothing wrong with their design. Honestly, if they had offered another seat or something simple, that would have at least shown an effort and that they care. However their message was clear "not our problem!". I purchased three Duravit toilets and I am replacing all of them. Loss of money and time.

WC spült nicht sauber ab , schlecht zu reinigen trotz Wondergliss beschichtung . Spitzt beim abspülen.
Nach einer Woche durch das alte wieder ausgetauscht.

Purchased 2 Duravit ME wall mount bidets. Anchors that hold it to the wall are cheap plastic with metal Allen head screws. Directions state "1" turn. Thats because the plastic is so cheap if you try to tighten it, the plastic strips out of the anchor. A simple brass insert would remedy this. Toto wall mount was a breeze, I would highly recommend them over a brand that has so many bad reviews and does nothing about it.

This is hands down the biggest piece of garbage I have ever seen sold in the US. That's after 42 years as a builder.

Bought toilet. Never last even for 6 months. Customer Service is very worst. Never recommend this product to anyone

Never, never again will I buy Duravit dare I say it really isn't durable but it certainly is excreatia. I have replaced several sets of dampers, each time after damper A has failed. Eachtime I have been told it must be operator error... I have provided detail pictures with explanation of what happens when the dampers fail to Duravit. Duravit and their distrubutor both say it is my fault the way I'm fitting the dampers. Really....? it's not that hard Duravit to fit the dampers or do I really need a plumber to interpret the 1 to 12 idoit picto instructions you provide with the replacement dampers. No Duravit, never again your product is not worth the money.

Teures Dusch WC in minderwertige Qualität. Lesen Sie sich die anderen Beschreibungen durch.

Auf Grund von Ersatzteil-Lieferungsproblem für unsere Markentoilette, mußten wir uns für ein anderes Modell entscheiden. Diese Entscheidung fiel auf DURAVIT. Für diese Toilettenschüssel bedarf es auch einer WC-Deckels/Brille, diese wurde ebenfalls durch DURAVIT-Modell "Dura Style mit Softclose" ausgewählt. Nach der ersten Benutzung und der anschließenden Reinigung mit der Toilettenbürste mußten wir feststellen, daß sich die Endkappen der Deckelhalterung problemlos lösen. Die anschließende Reklamation bei Duravit-Kundendienst verlief erschreckend naiv. Der Kundendienst vertritt die Meinung, daß Toilettenbürsten-Reinigung außerhalb der Schüssel keine gängige Reinigungsart ist. Die Frage nach der Experten-Empfehlung blieb bis zum heutigen Tag völlig aus. Wir haben auf Grund der bisherigen Lebenserfahrung diese Teile mit 2K Kleber fixiert.

Skrald, simpelthen skrald. Ifm. nybyg har jeg fået installeret 2x Duravit Darling New toiletter. På under to år er sædet på det ene blevet helt gulligt - toilettet bliver dårlig nok brugt da det er gæstetoilettet. På den andet toilet er både bræt og sæde flækket næsten hele vejen igennem. Det er vel og mærke med soft-close, så det er ikke fordi brættet nogensinde er blevet smækket i. Det er mig en gåde hvordan et bræt kan flække, eftersom der ikke er nogen belastning på.