DLG LEGAL SERVICES LIMITED Arvostelua 

During the handling of the injury claim I have had to contact multiple times for updates after not hearing anything for weeks. After finally reaching payout I called to ask for an update about payment, I was told next week. I called the week after being told it’s been escalated. 3rd call chasing the payout it turns out they don’t even have the bank details for payout… we’re still waiting for payout over a month after the settlement was resolved.

Terrible customer service, slow to reach a resolution and very poor communication throughout.

Unless you have to, please don’t bother wasting your time for the 25% commission you’ll lose on top of the terrible handling you’ll experience. It seems that they just don’t have things together, very amateur handling.

Needs their services after a window and door company left me with defective goods that the company refused to remedy, leaving me stranded with a worthless 10 yr warranty and a very drafty house.
I was planning on taking them to the small claims court but I knew being that I had already been battling with them for months that they would stall matters and mess me around as long as they could. I had legal cover with my house insurance which was how I came to DLG legal services.
Once i had provided all the evidence and information required I was allocated a person of Contact called Hevy who was helpful and contactable when I needed to speak with her. She acted on instructions provided in a timely manner and kept me updated throughout.
Once the barrister agreed to take on the case the process was smooth and within a month of the company being aware of DLG Legal involvement I recieved an offer of a full refund. Looking forward to a much warmer home for Christmas as a result. Thankyou DLG .

Scott was able to explain the process clearly, which was very helpful for someone going through this experience for the first time.

Really good, imformative advice!!, thank you, i would highly reccomend.

My claim is still ongoing but so far the service from DLG has great. Very efficient and easy to get hold of if I have any questions. Arranged physio within a day of making contact. Very good service with fast responses.

Absolutely shocking service, can not understand a word they say and they settle without you agreeing due to the language barrier its a struggle. They never reply to emails and having to chase all the time worst service ever. Will never recommend or go back. Get lied to on the phone when you do understand them, telling you one thing and then calling 2 weeks later saying it got done on a different day. Almost 3 years now and nothing sorted absolute shambles of a company been passed to team leader already and still a shambles

Good friendly communications
Went the extra for me

Professional and courteous

Initial contact was not great, this negative is directed to a person not the company. After my case being re-assigned to a very competent member of staff (Emma.S) who kept me updated at all times and secured a satisfactory outcome. I would like to thank Emma for her professionalism and attention to detail.Highly recommended.

DLG undertook the legal case for me of a collision that occurred 2 and a half years ago. Mindy Samra was my solicitor and went above and beyond to answer my queries and questions and made me feel at ease with the whole process, making sure that all my options were explained clearly to me. Mindy went above and beyond her contracted hours when it came to the court hearing for the case and made sure that I had all of the information I needed even though it was outside of her normal working hours prior to my hearing.

Everything was explained to me
Good communication

Spoke very clear and polite, also put myself at ease

Excellent communication, friendly and very understanding.

Professional Service- friendly - made me feel at ease - helpful - listened to what I was saying
highly recommed

Kerry was very professional and efficient. She provided an amazing service. She took time to explain everything and was patient. Thankyou Kerry.

A massive thank you to Bryce Herrmannsen who has been brilliant at handling the claim. Not only has he been so helpful in the whole process but he’s also been a great support and a really easy person to talk to. Can’t thank him enough for sorting everything and now we can move on with our life.

The DLG rep was kind, compassionate and very professional. He guided me through all the questions with great sensitivity and gave me all the information I needed in a clear and concise fashion. I was very impressed.

Through the whole case from start to finish, was approaching the 4 year mark, Maryam Farhan-Quddusi, kept in regular contact and advised me clearly through every step of the way, I would highly recommend Maryam, to anyone needing a competent and understanding solicitor.

Amy Robinson claim handler dealt with my claim all the way through. Very professional, always answered my calls and emails, organised physiotherapy for me. Professional, friendly service highly recommended.