Barbie is the BEST! For more than 15yrs I have placed every specialty order with her at Discount Mugs. She is detailed, patient, responsive and takes pride it her product! I will 4ever order with... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Robert Clemente was outstanding. He was patient and thorough as we went through dozens of iterations of font sizes and content to produce a great bag for our conference. He was able to go back throug... Näytä lisää
Yritys on vastannut
Patrick Tubig was absolutely wonderful. Helped me with all my order needs. Patrick was kind, so very helpful with exactly what I needed. Professionally designed my bags with the letters I needed. No d... Näytä lisää
Yritys on vastannut
Patrick T helped me coordinate shipping and went the extra mile to ensure a delivery was made. He was helpful throughout the process!
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Yhteystiedot
12610 NW 115 Avenue, 33178, Medley, Yhdysvallat
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Erinomainen
6 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ram was great
Ram was great! He answered every question I had quickly and kindly. He made this process as a first time customer with them super easy. Highly recommend using this company- and you'll be lucky to get Ram to help you!
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Josephine was a delight to work with…
Josephine was a delight to work with this morning! She was very knowledgeable and was able to help me get my order done quickly and was wonderful!
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Fool me once shame on you fool me twice shame on me! Shipping disaster two years in a row!
So we are a youth sports program. We ordered from them last year. The item was fine, but the delivery was not. It didn't arrive on time. We had to manually distribute the items since they didn't arrive on time for the end-of-year party. Fast forward to this year. Despite what happened last year and all the assurances that everything would arrive on time (we had paid extra for expedited shipping), only one item made it. The other is in limbo, and we have no idea when it will arrive. Which is unfortunate, as it's the bag for all the items we were going to hand out this year. They chose to ship it via UPS ground instead of the expedited shipping that I paid for. If you are going to guarantee a delivery day that we plan on, you shouldn't take the cheap route and ship it via ground, with NO guarantee. Contacted customer service, their solution? Offer the credit on the shipping. Two days later, the item has still not arrived, and there is no delivery date with UPS. Now, I'm scrambling to figure out the distribution of the items the kids were supposed to receive. Stay away. There will not be a third time! If you enjoy headaches and stress, then this is the company you want to deal with.
EDIT - Surprisingly, despite them CLAIMING to reach out, no one has. Ruined our event and now I have a bunch of bags I have to deliver to 200 families...
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously.
To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly. Thank you for your patience, and we look forward to
She answered all my questions and had…
She answered all my questions and had some suggestions - the process was so smooth!!
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
This has to be by far the best customer…
This has to be by far the best customer service I have ever received. This order was a last minute I need it right-a-way type order and the Representative took his time and solved every problem, gave me the best advice and ensured me that everything would be well and also called and emailed to ensure I had received my order. When I say this is the best... "THIS IS THE BEST"
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Outstanding friendly service
Josephine Mararagan was terrific in helping me with my order. She was professional, helpful and very pleasant to work with. She responded to my calls in a timely manner and going the extra mile to make sure I was satisfied.
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Josephine was quick
Josephine was quick, efficient and pleasant.
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
DECEPTIVE PRACTICES!
This company charged for expedited shipping and showed that an order would be delivered by June 7th. It blatantly misled during the order process. When I called after order wasn't received as stated when ordered, the company stated it would not ship for an additional week. I would avoid this company at all costs. In my opinion, they do this all the time and make excuses why order wasn't shipped. Most probably accept this and the company just refunds their shipping, still making money. Companies like this should be avoided at all cost. Show them that this type of thing will not be tolerated.
7. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration caused by the delay in your order and the miscommunication around shipping timelines.
We understand your concerns and take them seriously. Your feedback has been shared with our logistics and customer service teams for internal review and to improve future customer interactions and processes.
Upon reviewing your order, we’d like to confirm that your full refund request was submitted by the customer representative you spoke with. The refund is currently being processed and should reflect on your original payment method within 3 to 5 business days.
We deeply regret that your expectations were not met and assure you that your experience is not reflective of the standard we aim to uphold. We are actively working to improve transparency in our shipping communications and are taking steps to ensure issues like this do not recur.
If there is anything more we can do to assist or if you have further questions, please don’t hesitate to reach out directly to our support team at [support email or phone number].
Personalized Travel Mug- Patrick Tubig
Fantastic and timely service from Patrick Tubig. Extremely helpful!
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Robert Clemente is efficient and…
Robert Clemente is efficient and helpful. We always are happy with the service and products we receive. Very fast and great quality.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Clemente Robert Ybañez was wonderful
Clemente Robert Ybañez was wonderful in helping me find the right product for my customer and explained everything in detail. He was excellent in following up after my initial review of Discount Mugs products. i will not hesitate in calling upon Clemente to assist me in our future orders with Discount Mugs.
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Patrick was a big help
Patrick was a big help. I run several businesses and don't have time for solicitation calls, so when I told him I preferred email, he contacted me by email after that and I placed an order. It was nice that he didn't seem offended and was respectful of my time. I will be contacting him again!
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
5+ years ordering from Discount Mugs…
We’ve been ordering custom circle magnets from DiscountMugs.com for over 5 years, and they continue to exceed our expectations every time. Their response time is unmatched—fast, helpful, and professional. The pricing is unbeatable—we haven’t found a better deal anywhere else for the quality we receive. We are incredibly grateful for the consistency, excellent customer care, and top-notch product quality they provide. Highly recommend for any organization looking for reliable and affordable custom printing!
23. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
I had a few questions on how to…finalize the order and the design.
I had a few questions on how to complete my order and the design layout. I was able to talk to Madona, who was able to help me to conclude the order. She was knowledgeable and absolute professional.
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Accommodation!
was able to accommodate better than the website
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Quick Support
Patrick was quick to help support my order experience. Offering detailed instructions and followup made it easy to complete my purchase.
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Helpful
Patrick did a Great job helping me place my order of square magnetic clips!
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
After initially providing an employee’s…
After initially providing an employee’s cell phone number for a single order, the customer service people continued to call her repeatedly, even after being asked to stop. While I was addressing the issue with customer service online, the employee received two additional calls from the same customer. It is extremely concerning that repeated, unwanted contact with our employees appears to be tolerated.
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously.
To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly. Thank you for your patience, and we look forward to
Very helpful and kind service
Very helpful and kind service! Gave me an option to up my order, and provided clear and transparent pricing info. When I opted not to scale up my order, they accepted it with grace and validated that decision.
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
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