Patrick Tubig was absolutely wonderful. Helped me with all my order needs. Patrick was kind, so very helpful with exactly what I needed. Professionally designed my bags with the letters I needed. No d... Näytä lisää
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Robert Clemente was outstanding. He was patient and thorough as we went through dozens of iterations of font sizes and content to produce a great bag for our conference. He was able to go back throug... Näytä lisää
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Patrick T helped me coordinate shipping and went the extra mile to ensure a delivery was made. He was helpful throughout the process!
Patrick Tubig provided excellent customer service. The design team made my visions a reality. They helped with figuring out the finances as well and worked with me to split my order to make it easie... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Yhteystiedot
12610 NW 115 Avenue, 33178, Medley, Yhdysvallat
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Erinomainen
6 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great sales rep
Great sales rep! And the product is always top tier! Would recommend! 10 out of 10
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We’re thrilled to know our sales team and products continue to deliver top-tier quality for you. Your recommendation means the world to us, and we’ll keep striving to be a 10 out of 10 every time!
Loved my experience
It was quick and easy once I used the Chat function.
14. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We’re so glad to hear our Chat feature made your experience quick and easy! Thank you for sharing your feedback—our team is always working to provide convenient ways to assist you, and we’re happy it helped. Your satisfaction means everything to us!
Henry — The Best Consultant I’ve Ever Met!
I recently ordered some mugs, and I have to say — I’ve never experienced customer service like this before! Henry, the consultant who assisted me, was absolutely outstanding. He was super patient, incredibly attentive, and truly dedicated to making sure everything went perfectly. Henry handled every detail with care and professionalism. Honestly, it was such a pleasure to work with him — if I could give more than 5 stars, I absolutely would! 🌟
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
I recently ordered some mugs, and I have to say — I’ve never experienced customer service like this before! Henry, the consultant who assisted me, was absolutely outstanding. He was super patient, incredibly attentive, and truly dedicated to making sure everything went perfectly. Henry handled every detail with care and professionalism. Honestly, it was such a pleasure to work with him — if I could give more than 5 stars, I absolutely would!
Lanie
Lanie! She made it great :) The website was fun to use and simple.
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for your wonderful feedback! We’re so glad to hear that Lanie made your experience a great one and that you found our website simple and fun to use. We’ll be sure to share your kind words with her—our team is dedicated to making every step easy and enjoyable. We appreciate your support and look forward to serving you again!
Excellent customer service with Jemmely!
I ran into some problems in placing my order that almost made me give up and move on, but then Jemmely V. got involved and came to my rescue. I haven’t received my order yet so I can’t speak to the quality of the product yet, but wanted to give Jemmely a shout out for being outstanding at her job. Her communication has been so helpful!
5. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for sharing your experience! We're sorry to hear you had some challenges placing your order, but we're incredibly glad that Jemmely was able to turn things around for you. She's truly a star, and we’ll make sure she sees your kind words! We hope you love your order once it arrives — and if there's anything else you need, we’re just a message away.
customer service addressed my needs and…
customer service addressed my needs and resolved it in minutes.
5. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you quickly and efficiently. Your satisfaction is our top priority, and we're always here if you need anything in the future!
horrible customer service
The chic that was supposed to be helping navigate processing and receiving my order, was of no use. She was so concerned about taking credit for the sale, she left my apartment number off of the order. I needed this order for my annual family dinner.
It arrived the day before...however was left at the wrong address due to her neglect.
I had been emailing her all week for updates and she stopped responding. Once I saw the delivery was dropped at the wrong door I call.
The chic that answered my call could have cared less about my issue. She told me to drive around my complex and look for the package.
I then ask for for a manger who was just as nonchalant. He did offer to ship me a new order over night directly to the venue HOWEVER I wouldn't get the colors of my original order.
I accepted thinking that was my only option when I SHOULD have just demanded my money back.
Nevertheless, I did walk around, then drove to find the box and finally located it.
I called back and cancelled the over night order.
I will NEVER order from this company again, their staff is careless and to unprofessional for my hard earned money!
2. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We’re truly sorry to hear about your recent experience and understand how frustrating this must have been. We appreciate you bringing this to our attention and take your feedback seriously.
To ensure we fully investigate and resolve this matter, we’ll be reaching out to you via private message shortly.
Logo on glasses and mugs is a STICKER!
Will NOT order from again, embarrassing!!! We ordered hundreds of coffee mugs and whiskey glasses with our logo on them. We are only satisfied with the white coffee mugs we ordered (they were a different imprint method and will last!). ALL OTHERS are nothing more than Stickers/Decals!! Awful! We ordered 72 classic white mugs, 72 red classic mugs, and 144 clear and 144 red tinted bottom whiskey glasses. Simply handwashing of a few glasses and mugs, and the stickers are peeling or flaking off!! I thought they would have at least been screen printed on the glasses, but they're NOT!! Embarrassing to ME and to my agency!! These items were all meant to be given away as promotional/community relations items! How can we give THESE away?!?? Bad reflection of us, poor product, the ONLY items we're satisfied with are the white classic coffee mugs, EVERYTHING ELSE is a huge failure!! I would not recommend this company for any other glassware products, you too will be greatly disappointed!!
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for taking the time to share your experience with us. We sincerely apologize that several items in your order did not meet your expectations or the quality standards you anticipated—particularly the whiskey glasses and red mugs.
We understand your frustration, especially considering these products were intended for promotional and community outreach efforts. It's clear how disappointing it must have been to discover that the imprint method used did not hold up, even under light use. Please know that we take concerns like this very seriously, and your feedback has already been shared with our product and print teams for immediate review.
While we’re glad to hear that the white classic mugs met your expectations, we acknowledge that the rest of the order did not reflect the level of quality and consistency you deserve. We also understand and regret the embarrassment this may have caused for you and your agency.
We would welcome the opportunity to make this right—whether through replacement options using a more durable imprint method, or another resolution that aligns with your expectations. Please feel free to reach out to us directly at [contact info] so we can address this with urgency.
Your trust is important to us, and we truly appreciate the opportunity to improve from your feedback.
Christian was next level Incredible
Christian was next level Incredible. He was so helpful solution oriented and friendly. Helped me with my order from start to finish. After we got disconnected he called me and that sealed it made everything easy
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Josephine always provides me with top…
Josephine always provides me with top shelf service, She is extremely knowledgeable, professional and expedites my requests in a timely and efficient manner.
Thank you for hiring such a high caliber employee. She makes your company look great every day!!
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Robert is Great!
Robert was very helpful in the design and ordering process.' He is very customer focused.
15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Love our totes! Josephine was so very helpful today as…
Josephine was so very helpful today as I was placing another order for some totes that we are using for our radio station promotions. I appreciate her kindness and it made my ordering process very easy.
9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Very responsive and helpful from start…
Very responsive and helpful from start to finish
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Patrick is an amazing and extremely…
Patrick is an amazing and extremely knowledgeable customer service/sales man! He is the reason my company continues to buy products from discountmugs! Thank you Patrick!
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Agent was phenomenal
Agent was phenomenal - made ordering so easy!
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Rock Star Items and Rock Star team!
Patrick and the team are attentive and easy to work with! They quickly updated the design to make sure our product looked amazing. I appreciate the team always looking out for us!
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that our agent made the ordering process easy for you.
We’ll be sure to pass along your feedback to the team—it means a lot and truly helps motivate us to keep delivering great service.
We look forward to assisting you again in the future!
Patrick Tubig is the best!
I always order because of Patrick Tubig!! So helpful and customer oriented. Thank you for all of your help!
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
NEW SHIRTS! No Problem!
Every Detail was covered and ones I wouldn't know about! Very Nice and professional!
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Discount Mugs is great!
I have been using Dicount Mugs for a few years now to order swag bag items for a golf outing. I Love using them for my bulk orders. The quality of items is very good and the people at my golf outing love the swag bags!
16. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
Ram was great
Ram was great! He answered every question I had quickly and kindly. He made this process as a first time customer with them super easy. Highly recommend using this company- and you'll be lucky to get Ram to help you!
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We are happy to hear you had such a great experince and truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do
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