Patrick Tubig was absolutely wonderful. Helped me with all my order needs. Patrick was kind, so very helpful with exactly what I needed. Professionally designed my bags with the letters I needed. No d... Näytä lisää
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Robert Clemente was outstanding. He was patient and thorough as we went through dozens of iterations of font sizes and content to produce a great bag for our conference. He was able to go back throug... Näytä lisää
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Patrick T helped me coordinate shipping and went the extra mile to ensure a delivery was made. He was helpful throughout the process!
Patrick Tubig provided excellent customer service. The design team made my visions a reality. They helped with figuring out the finances as well and worked with me to split my order to make it easie... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Yhteystiedot
12610 NW 115 Avenue, 33178, Medley, Yhdysvallat
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Erinomainen
6 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lanze listened to my concerns and was…
Lanze listened to my concerns and was able to understand the issue. He jumped in quickly to help and took it a step further to actually set up our order for us so we didn't have to waste extra time trying to figure it out on our end.
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We’re so glad Lanze was able to listen, understand your concerns, and go the extra mile by setting up your order for you. We’ll be sure to pass along your kind words — he’ll be thrilled to hear them!
Lanze was very professional and helpful…
Lanze was very professional and helpful with my order. I was frustrated with how the artwork wasn't showing up properly but he took good care of me!!
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for your review! We’re happy to hear Lanze provided professional and helpful support, especially when you ran into artwork frustrations. We’ll be sure to share your kind words with him — he’ll be so glad to know he made a difference!
Amazing Sales Team
Lanie Cuesta was my sales person and she was amazing. She was wonderful to work with and was very quick to answer any questions.
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for the wonderful review! We’re so glad Lanie made your experience easy and enjoyable with her quick support. We’ll be sure to share your kind words with her — she’ll be delighted!
Called to place an online order and…
Called to place an online order and talked with James Garcia. He was very pleasant and easy to work with. He answered all of my questions and concerns. I received my order in less than five days.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We’re thrilled to hear James was pleasant and easy to work with, and that your order arrived so quickly. We’ll be sure to pass along your kind words — he’ll be delighted!
Want great Customer Service? Here's your company!
I began attempting to order personalized pens and plastic water bottles for my 55th Year Reunion. The order got messed up, I began to panic, and your personnel helped me get it done right and everything wss delivered a day before my event. I could not be happier with the attention, patience, and grace afforded me during this very positive outcome. What a great company.
20. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for sharing your experience! We’re thrilled our team could step in with the patience and care needed to get your reunion order just right — and delivered ahead of time! We’re honored to have been part of such a special milestone and truly appreciate your kind words.
Great communication and Patience
17. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for the wonderful feedback! We’re happy to hear our team’s communication and patience made a positive difference in your experience. We truly appreciate your support!
Lanze was so patient and worked very…
Lanze was so patient and worked very hard to make sure my order is placed correctly.
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for your kind words! We’re so glad to hear that Lanze’s patience and dedication made your ordering experience smooth. We’ll be sure to share your feedback with him — he’ll be thrilled!
Helped me apply a discount code and…
Helped me apply a discount code and worked with me to troubleshoot why our payment wasn't going through.
15. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We’re glad our team could help apply your discount code and troubleshoot the payment issue. We appreciate your patience and look forward to assisting you again in the future!
Ordered 36 custom mugs
Ordered 36 custom mugs. 8 arrived printed very bad. Called and waited on hold for 30 minutes with no answer by a human. Wrote through the chat on their site and no reply. It was a Saturday, if no one is available they can say that, Ill gladly wait, but to just leave customers waiting with no response is not acceptable.
13. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We’re very sorry to hear about your experience. Waiting without clear communication is frustrating, and we regret that you encountered this while trying to reach us on a weekend. We also apologize for the issue with your mugs — that’s not the quality or service we aim to provide. A member of our team will be reaching out directly to make this right. Thank you for bringing this to our attention and giving us the chance to improve.
Excellent customer service and ease of…
Excellent customer service and ease of communication and ordering. Appreciated an understanding of my budget without being pushy!
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for your kind words! We’re so glad to hear that our team made the ordering process smooth and respectful of your budget. Providing excellent service without any pressure is exactly what we strive for. We appreciate your trust and look forward to helping with your next project!
Incredible customer service!
Patrick, my dedicated consultant, is a delight. He is quick to respond, as in seconds! I am a repeat customer. I like having a consultant I can use time and time again for our needs. The turnaround time at Discount Mugs is incredible. I purchased logo branded duffle bags yesterday, and they have been printed and shipped today. Service is phenomenal.
Do yourself a favor and save discountmugs.com as a favorite! You won't be disappointed!
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for the glowing review! We’re so glad to hear Patrick has been such a reliable partner for your orders — we’ll be sure to share your kind words with him. It’s wonderful to know our fast turnaround and service continue to exceed your expectations. We truly appreciate your loyalty and look forward to being your go-to for branded products again soon!
Lanie came online with me and saved…
Lanie came online with me and saved this review from being terrible. The design tool would not let me scroll down to design the bottom of a planner for our Veterans Dinner. It was crooked and too small. I tried to change the design but it wouldn't even let me access the text at the bottom at all. I was getting very angry and then Lanie came online and saved the day. She fixed everything, sent me the cart to checkout, and even took my tax exempt form to send for approval. Thanks again. I look forward to seeing the final product.
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for sharing your experience! We’re thrilled to hear that Lanie was able to step in and turn things around for you. We’ll be sure to share your kind words with her — she’ll be delighted to know she made such a positive difference. We truly appreciate your patience and look forward to delivering a final product you’ll be proud to share at your Veterans Dinner.
Excellent customer service
Excellent customer service! Lanie was able to create just the order I wanted via web chat. Called for payment, and done - whole process took less than 5 minutes and I couldn't be happier! Thank you!
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for sharing your experience! We’re thrilled to hear that Lanie was able to make the process quick, easy, and exactly what you needed. We’ll be sure to celebrate this win with her! We appreciate your trust in us and look forward to serving you again.
The human factor made the difference
The product was as advertised, good quality at a reasonable price. However what made the experience excellent was working with Lanze, the representative. I know it is eCommerce, and all should be able to be done over a website, but there were subtle nuances that only a human interaction could solve. I really appreciated Lanze's professionalism and commitment to customer service. He even pushed for me to get certain discounts which I felt were justified. He was definitely working with me on this big important order. Thank you.
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for your thoughtful feedback! We’re so glad to hear the product met your expectations for quality and value, and even more delighted that Lanze made your experience truly excellent. His professionalism, attention to detail, and commitment to customer service are wonderful examples of how we strive to go beyond eCommerce convenience to deliver personalized support. We’ll be sure to share your kind words with him, and we look forward to partnering with you again on future orders!
I had issues uploading my artwork
I had issues uploading my artwork. I worked with Lanie Cuesta. Very helpful and prompt service. Thank you!
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your feedback! We’re happy to hear that Lanie was able to promptly assist you with your artwork upload and make the process easier. Her helpfulness reflects our commitment to ensuring every step of your order goes smoothly. We’ll be sure to share your kind words with her and look forward to serving you again!
Lanis Cuesta was quick to respond and…
Lanis Cuesta was quick to respond and help me finalize my logo, less than 10 mins
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for your feedback! We’re so glad to hear that Lanie was able to quickly assist you and finalize your logo in under 10 minutes. Her responsiveness and dedication reflect our commitment to making the process smooth and efficient. We’ll be sure to share your kind words with her and look forward to working with you again!
Patrick Tubig was very helpful in…
Patrick Tubig was very helpful in guiding me through the re-order process and processing the tax refund.
22. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for your feedback! We’re happy to hear that Patrick was able to guide you smoothly through the reorder process and assist with your tax refund. His dedication to ensuring every detail is handled with care reflects our commitment to excellent service. We truly appreciate your support and look forward to assisting you again!
Reorder was fast and easy
Lanie was my reorder rep for the round lip balm and she was very helpful and fast! Thank you for making ordering through discount mugs so easy and effecient!
21. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for sharing your experience! We’re so glad to hear that Lanie provided fast and helpful support with your reorder. Making the process easy and efficient is always our goal, and it’s wonderful to know she delivered on that. We’ll be sure to share your kind words with her and look forward to serving you again soon!
They made it super easy
They made it super easy! I am very happy!
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We’re delighted to hear that your experience was super easy and left you happy! Thank you for sharing your feedback—our team is committed to making every order smooth and satisfying. We truly appreciate your support and look forward to serving you again!
Great Customer Service and Products!
Our representative Patrick Tubig was extremely helpful and guided us every step of the way. We order from Discount Mugs a lot, but it was great to have a representative to help us put the order together. We look forward to working with Patric and Discount Mugs in the future!
15. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your kind words and for being a valued customer! We’re delighted to hear that Patrick was able to provide the attentive support you needed and made your ordering process smooth. We truly appreciate your continued trust in DiscountMugs and look forward to serving you again in the future. Your satisfaction is always our top priority!
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