Patrick Tubig was absolutely wonderful. Helped me with all my order needs. Patrick was kind, so very helpful with exactly what I needed. Professionally designed my bags with the letters I needed. No d... Näytä lisää
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Robert Clemente was outstanding. He was patient and thorough as we went through dozens of iterations of font sizes and content to produce a great bag for our conference. He was able to go back throug... Näytä lisää
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Patrick T helped me coordinate shipping and went the extra mile to ensure a delivery was made. He was helpful throughout the process!
Patrick Tubig provided excellent customer service. The design team made my visions a reality. They helped with figuring out the finances as well and worked with me to split my order to make it easie... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Yhteystiedot
12610 NW 115 Avenue, 33178, Medley, Yhdysvallat
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Erinomainen
6 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Patrick was so helpfull with my…
Patrick was so helpfull with my questions and provide me a great service on the savings that I can have.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for the wonderful feedback! We're glad Patrick could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
Discount Mugs is awesome
Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some funding and he assured me we could work together to make sure we could get me the product on time, while having saintly patience while I waited on funding. Patrick is a delight to work with, an amazing person, and Discount Mugs is my go to shop for promotional merchandise.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly glad to hear that Patrick has consistently provided you with excellent service over the years. Your feedback means a lot to us, and we’re especially happy to know that his patience, support, and commitment made a positive difference during your recent experience.
We sincerely appreciate your continued trust in Discount Mugs as your go-to partner for promotional merchandise. We look forward to continuing to support you in the future.
Patrick did a great job helping with a…
Patrick did a great job helping with a specific item that I was looking for. He was very timely and accurate.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for the wonderful feedback! We're glad Patrick could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
Arejola was very helpful and it appears…
Arejola was very helpful and it appears that my items are being delivered in a timely manner
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for the wonderful feedback! We're glad Arejola could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
Patrick Tubig's response
I emailed Patrick Tubig with a question regarding a product I was interested in ordering. He called me within 5 minutes of my sending the email. He walked me through what I needed to do, providing me with some great ideas. He is great to work with.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for the wonderful feedback! We're glad Patrick could jump in quickly and guide you through the process. He’ll be happy to hear your kind words. We appreciate your business!
Great Customer Service, Quality Products
I have been connected with Patrick for years, he is always so responsive and helpful! He helps me get great deals and ensures personally that our products are up to our standards. Always appreciate coupons and deals to be able to provide more bang for our buck!
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your continued trust and loyalty over the years! We're thrilled to hear that Patrick has consistently provided responsive service and helped secure great deals for you. He truly takes pride in making sure every order meets your standards. We appreciate your partnership and look forward to delivering even more value and savings your way!
Customer Service
I appreciate having a human contact to discuss the options I have and prepare the order for me. The process was fast and smooth.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you for the kind words! We’re glad we could help and make everything easy for you.
Very Good Experience
Patrick was extremely knowledgeable and efficient. Was a pleasure talking with him.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Patrick was instrumental on making this…
Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed to your design team. From the beginning, Patrick was very reassuring that he was available and committed to taking me from start to once I received the product. He is seen by me as being an asset to your company, if that hasn’t been recognized yet. I will be pointing anyone who is looking for custom design and print work merchandise to your website. Thanks again Patrick, your efforts are much appreciated!
Greg Haskins
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Sunshine is very helpful with locating…
Sunshine is very helpful with locating information i didn't see on the website. She is always friendly and knowledgable.
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Very polite and helpful!
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Deceptive Sales Tactics
So, I think their sales tactics are deceptive, with low product costs only to upcharge you significantly on shipping, for instance. Save your time and go to 4imprint.com or somewhere similar which has more up-front and transparent additional charges. DiscountMugs tried to charge me over $200 in shipping costs on 144 coffee mugs. The same exact mugs were less than $50 in shipping with another vendor....and it wasn't the shipping vendor or distance of shipping. I conversed with their customer service and gave them the opportunity to correct the pricing. The order was to be half white and half black mugs, but they gave me nothing more than their introductory sales discount - basically that you get when you sign up as a customer saying this is their shipping costs. On what planet does someone try to charge $200 in shipping on 144 coffee mugs.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We’re very sorry to hear about the experience you had while trying to place your order — this is certainly not the level of service we aim to provide. We appreciate you taking the time to share these details, and we’d like to look into what happened with the pricing, shipping estimates, and the chat interaction you described.
To help us investigate this further and assist you properly, could you please send us a direct message with your email address and (if available) your order or cart number? Once we have that, we can review the issue right away and ensure it’s addressed.
Thank you again for bringing this to our attention, and we hope to make this right for you.
Excellent Customer Service
Madonna was a great help in set up and getting the bags designed for me.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Patrick was unbelievable from start to…
Patrick was unbelievable from start to finish.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Lanze was amazing
Lanze was amazing! he helped me to design my cup and made suggestions for the design. he helped me with pricing and was so positive and nice. I highly recommend based on the customer service- I only just ordered and can't speak on the quality of the item or anything else as I haven't received it yet.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Patrick who assisted me was very…
Patrick who assisted me was very personal and patient.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Patrick T was quick
Patrick T was quick, efficient & kind.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your ordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
I couldn't even order- waste of time, CS ZERO help
I created a shot glasses order for 60 custom pieces. I was surprised the pricing was quite lower than other sites, but EVERY page I went on, every step of customization (with 60 qty already selected) showed 1.77/ glass (plus obvious processing/ shipping). When I went to check out I got an error that said there was an issue processing my order and to contact customer service to place it AND RECIEVE A SPECIAL DISCOUNT. After sharing my cart with Christian over live chat, he sent me a link for an updated cart. The Price had almost quadrupled! I verified with him and he said the price was originally seeing was for 250+ pieces and that this was correct. Okay, fine. Then I saw the shipping would now take a week longer and not make it in time for my event. I mentioned this to him and did not recieve a respone. I also pointed out their website was incorrect, but thanked him for clarifying the pricing. At that point HE IMMEDIATELY DISCONNECTED THE CHAT. Not only is it annoying that the incorrect website information made me waste my time on a pricier odlrder that can't even arrive on time as originally advertised, but I was never even provided a "special discount" because of the issue having to contact customer service.
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
We’re very sorry to hear about the experience you had while trying to place your order — this is certainly not the level of service we aim to provide. We appreciate you taking the time to share these details, and we’d like to look into what happened with the pricing, shipping estimates, and the chat interaction you described.
To help us investigate this further and assist you properly, could you please send us a direct message with your email address and (if available) your order or cart number? Once we have that, we can review the issue right away and ensure it’s addressed.
Thank you again for bringing this to our attention, and we hope to make this right for you.
Recommended
Overall, very pleased with my experience! The sales rep, Patrick, helped tremendously from start to finish and my product looks fantastic.
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your reordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
Special mugs for a great group.
I wanted to surprise my group with mugs that would reflect them as a group for Christmas. There were so many different styles, colors, phrases, etc. I could not decide. I decided to call the company and ask for help. My call got me to speak with Lance Bacosa who was very patient and helpful to me in choosing the style, color, and a design for my group. I could not have done it by myself. Thank you Lance.
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä DiscountMugs
Thank you so much for your wonderful review! We’re delighted to hear that our team has made your reordering process easy and seamless, and that you’re happy with the quality, pricing, and communication. DiscountMugs thrives on providing quality products and service, and we truly appreciate you sharing your feedback.
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