Looked online, but visited showroom and got demo on product first. Very helpful. A bit of confusion with delivery , customer service fantastic. Really helpful and went above and beyond which is very r... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Product sold as in stock after purchase changed to awaiting stock on the order Then upgraded to a more expensive model in stock with a promise of delivery next day which then did not arriv... Näytä lisää
Good choice of wood burning stoves. We knew we wanted an Esse so we didn't get advice on our choice however the customer service for delivery was excellent . Straightforward website and good price... Näytä lisää
Yritys on vastannut
I had the best experience with this company from start to finish. From corresponding with Adam before buying to discuss measurements and suitability to talking to Claire about delivery, I really felt... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Direct Stoves
Yrityksen kirjoittama
At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.
Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.
We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.
Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.
Yhteystiedot
Wellington Road South 137, SK2, Stockport, Yhdistynyt kuningaskunta
- www.directstoves.com
Over 20 Years Trading
4,1
Hyvä
274 arvostelua
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very fast delivery and great comms
12. huhtikuuta 2026
Vastaus yritykseltä Direct Stoves
Hi Jo,
Thanks for your kind review,
It's great to hear that the delivery was quick and well-communicated,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Brilliant company
Made my order today over the phone as there was a fault online.
Great service from start to finish.
They ran out of a rub I ordered as well so phoned and offered other options.
Really polite.
Great group to work with
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi,
Thanks for your kind review. We're glad to hear that our team was able to assist,
Please let us know if we can offer any other advice,
Kind regards,
Direct Stoves & Fireplaces
Not very helpful
Not very helpful, I ordered wrong item, my fault. It arrived 2 days early so they ignored the "delivery on day of your choice".
When attempting to return wrong items, response was slow and quite obvious that if I did sent back brand new unused items I'd get the " we can't resell these due to a small pencil mark on the box"
I'll not be using them again.
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Pete,
Thanks for your review.
We are sorry for any confusion regarding the delivery process. We do offer nominated day delivery options through the website but as many goods are ultimately sent via a courier, we do have to stress that all dates are estimates and not 100% guaranteed.
Regarding the returns process, it is not standard practice that a return and refund would be refused purely due to a small pencil mark on the box and I can't see anything to suggest that we've informed you of as much to date.
What the returns team had requested as part of the returns procedure was: "please do not write on the original packaging. If necessary, use a postal bag or a removable label, and include your name, address and order number to ensure we can identify the returns for refund". As we're sure you can appreciate, this is requested so that goods come back to us in a resalable condition including the original packaging.
I hope that this information helps. We can see that the returns team tried calling you on the 8/4 to discuss your order. Please let them know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Great product
Great product, exactly what it claims to be. Great after sales service.
14. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi,
Thanks very much for your review. It's great to hear that you've been impressed with our products and after-sales service.
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Still waiting for my refund
I ordered a stove on 2 Feb. On 4 Feb I unfortunately had to cancel my order. As the stove had already been dispatched to their local depot they were going to charge me £140, even though I never received the stove and their cancellation policy does not cater for this scenario. They then said they would reduce the fee to £70. I don’t agree this right but regardless I am still waiting for a refund which they say is pending as they are waiting to receive the order back from the depot. So, it takes 2 days for it to get shipped out but more than 20 days for it to be returned. I am fuming. I know someone who had to cancel an order on another online stove company and they got their refund straight away, no questions asked. I wish I had gone to them!!
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Anita,
Thank you for your review.
We are sorry for any inconvenience regarding this order.
We do state in our terms and conditions that "if you cancel the order after the goods have shipped we reserve the right to refund less any carriage costs incurred", hence the discussion with our Dispatch team regarding the fee.
This being said, we appreciate that there was a delay in processing the eventual refund for which we fervently apologise. As you will be aware, the stove had come back to the warehouse minus the fitting kit which you had also purchased. Generally, the warehouse team will not pass an order on to be refunded until the goods have come back to us in full, but we appreciate that an exception should have been made on this occasion, given the low cost of the fitting kit and that you had never received this.
A member of our team contacted you yesterday to advise that a full refund would be issued as a gesture of goodwill, and we can see that this has been processed as of today.
If there is anything else that we can do to advise, please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Top marks for a great service
Firstly Direct Stoves had exactly what we wanted and at a very good price. Secondly their delivery was prompt and exactly as it should be and finally they followed up with an after sales call to see that everything was ok.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Steven,
Thanks for your review,
We're thrilled to hear that you were so impressed with the service received, and that everything went well regarding the delivery.
If there is anything else that we can do to advise, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Direct Stoves were great
Direct Stoves were great - very helpful and efficient. Let down by their suppliers but they did everything to help. And their couriers were also amazing and very helpful.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Susan,
Thank you for your review.
We are sorry for any inconvenience relating to the supply and delivery, but we appreciate your positive feedback regarding the service received from Direct Stoves.
If we can offer any further advice or assistance then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
All the service and delivery was EXCELLENT
All the service and delivery was excellent cant fault you. the stove is very well made and looks great, however i wish it had higher legs so you can clean under the stove, also would like ash pan to be open at front end for ash to slide out and finally would be better if the ash pan when full was not touching the grate fire bars , i should have checked before purchasing , but very happy with stove none the less
Jim Bower 4th Feb 2026
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Jim,
Thanks for your review.
It's great to hear that you've been so impressed with your ordering experience.
We're also glad that you've been enjoying the stove overall and appreciate the feedback that you've provided,
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Quick and easy with good prices.
Ordering was quick and easy. Delivery was in a timely manner. There was an issue with the purchase, but this was dealt with efficiently by Direct Stoves, and it was all sorted satisfactorily.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Lizzie,
Thanks for your review.
We were sorry to hear of the issue but pleased to hear that you found our response to be quick and efficient, and we're glad that the ordering process was easy overall.
If we can offer any other assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Best price available in the UK
Best price available in the UK. Everything else, order, contact re order, and delivery were perfect.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi John,
Thanks for your kind review.
It's fantastic to hear that you were impressed our prices and that you found the service received from Direct Stoves to be perfect,
Please let us know if we can assist with any future orders,
Kind regards,
Direct Stoves & Fireplaces
Great customer service
Great customer service, friendly and efficient delivery
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Stef,
Thank you for your review,
It's great to hear that you were impressed by our customer service and the delivery received,
If we can help further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
helpful service, great product
Really clear and helpful service from Mike. He told us about the delay on order and gave us time to think about proceeding. The stove came as stated and is fantastic (Arada Hamlet widescreen 5). He gave us a load of good advice about bioethanol too. Very happy.
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Kirsty,
Thank you for your review,
We are sorry for any delay in receiving your order but we're glad to hear that Mike in our Sales team was so informative and that you're impressed with the Hamlet stove.
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
I can heartily recommend Direct Stoves
I can heartily recommend Direct Stoves. Great price and excellent customer service. I felt I was dealing with a company who cared. Ordered the stove mid December and had my blazing fire in time for Christmas, not bad considering I live in the Inner Hebrides.
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Cully,
Thank you very much for your very kind review.
We're glad that you received such a good impression from our team and that you were impressed with our prices and the speed of delivery.
Please don't hesitate to let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Ordered the MI Fires Skiddaw wood…
Ordered the MI Fires Skiddaw wood burning stove for half price in the sale, arrived on time and extremely pleased with my purchase!
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Mark,
Thanks for your review.
It's great to hear that you achieved such a good deal in our seasonal sale, and that you've been so happy with your purchase.
If we can offer any further assistance then please feel free to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Good service but poor delivery
Bought a Charnwood Island stove. Product as expected and dealing with Direct Stoves to arrange delivery was easy. Delivery on the day wasn’t so good. Delivery driver was supposed to call 1 hour before which they didn’t. Delivery driver turned up and before I could get out of the door had already drove off. When I eventually got to speak to the driver I realised his English was poor and difficult to communicate. When he did return he wouldn’t take advice to reverse into the driveway up to the garage. He ended up leaving the stove in the middle of the driveway as the pallet truck wouldn’t move on the gravel driveway. All in all Direct Stoves good to deal with but choice of courier could be better.
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Mark,
Thank you for your review,
It's good to hear that the service received from Direct Stoves was to your satisfaction and our apologies for any inconvenience relating to the delivery.
We can see that our Dispatch team did contact the courier as soon as we were made aware of the issue, to try and ensure that the driver returned ASAP. We appreciate your feedback regarding the delivery and will make sure to feed this back to our delivery partner,
Please don't hesitate to let us know if we can offer any further advice,
Kind regards,
Direct Stoves & Fireplaces
Just purchased a multi fuel stove
Just purchased a multi fuel stove - was a slight delay in delivery but the company kept me updated and informed. Excellent service delivered just as planned and delivery driver also excellent.
Would have no hesitation recommending Direct Stoves
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Winifred,
Thank you so much for your review.
We're sorry for the slight delay but we appreciate your kind words regarding our Dispatch team and the service received overall.
Your recommendation would mean a lot to us. Please let us know if there is anything else that we can do to assist,
Kind regards,
Direct Stoves & Fireplaces
High quality
Quick delivery, great service, high quality selection of products with thought ti installation
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Ryan,
Thanks for your review.
We really appreciate your comments regarding our customer service, quick delivery and our product range,
If we can offer any further assistance, please feel free to give us a call,
Kind regards,
Direct Stoves & Fireplaces
Excellent product delivered promptly
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi,
Thank you for your review.
We're very pleased to hear that you were impressed with the stove received as well as our delivery service.
If we can offer any further advice or assistance then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
Still not fitted
Still not fitted, a great showroom plenty of choice and good prices, big problem after purchase and promise of fitter nothing has been done.
Andre txt to say call him/ her to arrange fitting after two days ringing and many txts 2 mths later still not fitted.
I now have an alternative fitter coming in two weeks.
The fitter is the problem!!!
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Alan,
Thank you for your review.
It's good to hear that you were impressed with the range on offer in the showroom as well as our prices.
This said, we're sorry for any inconvenience or disappointment regarding the installer. The fitting team have advised that your postcode is not within their usual coverage area and so would not have been eligible for one of their gas fitters.
We appreciate that because of this, you had been provided with contact information for Andre as third party gas engineer, who has done work for some of our customers in the past. Unfortunately, because he is a third-party installer our fitting team will not have had influence over his scheduling and we can only apologise for the lack of communication on his part.
Thank you regardless for your feedback; we're pleased to hear that you were able to find an alternative installer.
Please let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
A great medium stove
This stove was delivered promptly and on time. It was well packed. We have been delighted with this stove. It is very neat, economical and gives out very good heat. Very pleased with both the stove and the service
21. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Stoves
Hi Sylvia,
Thank you for your review.
We're very pleased to hear that the stove arrived promptly and that you've been impressed with both the order and the service received.
Please feel free to let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
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