Happy with overall service, installation was rearranged numerous times due to manufacturing issue.then a hiccup on installation but that was sorted by gas engineer. On the whole very happy with my new... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The website and products were very well detailed and informative. Easy to place an order. I was kept informed every step of the way. The whole process from ordering to delivery very smooth and quick.... Näytä lisää
The showroom experience and ordering with Dylan was seamless and he was extremely helpful in helping us get the best fireplace and fire combo to suit our needs. Post ordering the fireplace & fire fitt... Näytä lisää
Yritys on vastannut
Direct Fireplaces basically acted as the middlemen for Be Modern. That's okay being a distributor but they had neither any control nor interest after we placed the order. Be Modern confirmed a deliv... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Takkamyymälä
- Kodinkonemyymälä
- Sisustusliike
- Takkavalmistaja
- Lämmityslaitetoimittaja
- Lämminvesivaraaja- ja lämmityspalvelut
Tietoja yrityksestä Direct Fireplaces
Yrityksen kirjoittama
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Yhteystiedot
137 Wellington Rd North, SK4 2PF, Stockport, Yhdistynyt kuningaskunta
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,1
Hyvä
316 arvostelua
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Happy with overall service
Happy with overall service, installation was rearranged numerous times due to manufacturing issue.then a hiccup on installation but that was sorted by gas engineer. On the whole very happy with my new fire and surround.
25. huhtikuuta 2026
Fantastic
Annette from Worcester branch was so helpful and offered unbiased advice.
24. huhtikuuta 2026
Helpful knowable staff,with so much…
Helpful knowable staff,with so much choice of fires,we got just what we were looking for.
30. huhtikuuta 2026
Great product
Great product, reasonably priced and just what we were looking for!
Quick delivery and well packaged
Thankyou for the good service
24. huhtikuuta 2026
Really pleased
The website and products were very well detailed and informative. Easy to place an order. I was kept informed every step of the way. The whole process from ordering to delivery very smooth and quick. Fire not yet installed.
22. huhtikuuta 2026
Very good all round
Great help and advice by Faz when buying and excellent when it came to the fitting. Good job and very tidy and helpful.
27. huhtikuuta 2026
The showroom experience and ordering and fitting…
The showroom experience and ordering with Dylan was seamless and he was extremely helpful in helping us get the best fireplace and fire combo to suit our needs. Post ordering the fireplace & fire fitting was very efficiently organised by Karen. The only disappointment was that the fitting by Jacob Marsden appears to be OK however he failed to leave us with the serial number for the fire and fobbed me off when I asked - saying it was behind the fire trim. This meant I couldn't register for the extended warranty. It of course as I thought would be on a plate at the back of the fire. Dylan sorted out with evonic that we could do it with 0000 as the serial number and we have now registered. The only other choice would have been to pull the fire out and look on the back. I wasn't going to do that but Jacob could have offered to call and do that to correct his error.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi Thomas,
Thanks for your review.
It's great to hear that the service received both from Dylan in our showroom team and Karen at Direct Heating Services was so helpful.
We're sorry for any confusion regarding the warranty registration. The installer is not employed through ourselves and is instead subcontracted through Direct Heating Services' fitting team. While the fitters are generally very knowledgeable regarding popular product lines such as Evonic, they won't necessarily have the same product knowledge in terms of specific items compared to our sales team. A number of inset electric fires do have the serial number displayed underneath the trim or visibly on the inside of the fire when installed, which may be why there was confusion in this instance.
Regardless, we're glad that Dylan was able to assist and if there is anything else that we can do to advise, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Good friendly service
The people I dealt with were very helpful and knew a great deal about their products. My fire was delivered on time by two very pleasant delivery men, I couldn't have asked for more really.
20. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Annie,
Thanks again for ordering with us and for your kind review,
We're glad that our sales team was so helpful and that you were impressed by the delivery service received.
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
fire and ceround …
the fir seround was perfect but deliverd left out side told he could not bring indoors we are both 78 had to get help marble we could not move it . fire also perfect aparpart from nob missing still wating . but still love it.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi Margaret,
Thank you for your review.
It's good to hear that you have been impressed with the fire surround and we are sorry for any inconvenience relating to the delivery. As per the information on our website, our free standard delivery is a one-man service and the courier is therefore unable to carry items into the property.
For future reference, we do offer an upgraded two-man service for certain items and our sales team is always happy to advise where customers may need to query delivery options ahead of purchase.
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Very helpful advice and fair price
Very helpful advice and fair price. Also, appreciated the service when we asked to change the front frame. Thoroughly recommend!
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Direct Fireplaces
Hi Harish,
Thanks for your kind review.
We're glad to hear that our team was so helpful. Your recommendation would be very welcome.
If we can assist with any future orders then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Vastaus yritykseltä Direct Fireplaces
Hi Steven,
Thanks for your review,
It's great to hear that your experience with our sales team was so positive,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Excellent showroom
There were lots of fires on display and the staff were friendly and helpful
19. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Elaine,
Thanks for your review.
We're pleased to hear that you found our showroom selection to be impressive and that our sales team was so helpful,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Delivered 1.5 days after ordering
22. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Julie,
Thanks again for your order and for your review,
Let us know if we can assist further.
Kind regards,
Direct Stoves & Fireplaces
Great fire delivered with careful no…
Great fire delivered with careful no breakages, working perfectly
10. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Rodney,
Thanks for your review. We're glad to hear that the fire has received with no issues and that you've been enjoying this,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Very pleased with Direct Fireplaces
Excellent website and very prompt processing of order. Delivery by UPS.
15. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Pauline,
Thanks for your review,
We're glad to hear that you found ordering through our website to be so easy,
If we can offer any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Direct Fireplaces were extremely informative and helpful
Direct Fireplaces were extremely helpful, they gave me the detailed measurements of my chosen fire surround and the detailed measurements of the granite component to finish off the fire surround and their price was very reasonable. They were very helpful when I needed to change the delivery date at short notice. It’s a pity that I did not have a conventional fire place so I could also have their cast iron fireplace insert.
13. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi,
Thanks for your positive review!
It's good to hear that our team was so helpful in getting the order placed as well as the delivery arrangements,
Please let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Vastaus yritykseltä Direct Fireplaces
Hi Paul,
Thanks for your kind review,
It's good to hear that our team was so helpful in finding you the right fire for your needs.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
A happy customer.were very helpful
They were very helpful, & I got the fire I was looking for.
16. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Alan,
Thanks for your review,
We really appreciate your positive feedback regarding the customer service received. We also hope that you're enjoying your new fire,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Never got discount code until I had…
Never got discount code until I had already completed the purchase
16. huhtikuuta 2026
Vastaus yritykseltä Direct Fireplaces
Hi Gavin,
Thanks for your review,
Please don't hesitate to contact our Sales team ahead of any future orders (0161 376 4181 or sales@direct-fireplaces.com) ; we'll be happy to discuss any prospective discounts codes for your chosen items.
Kind regards,
Direct Stoves & Fireplaces
Vastaus yritykseltä Direct Fireplaces
Hi Juli,
Thanks for your review.
It's good to hear that the service received was so professional. We'll make sure to pass on your thanks to Jack and the team,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
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