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Direct Stoves Arvostelua 274

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Katso, mitä arvostelun kirjoittajat sanovat

Looked online, but visited showroom and got demo on product first. Very helpful. A bit of confusion with delivery , customer service fantastic. Really helpful and went above and beyond which is very r... Näytä lisää

Yritys on vastannut

Good choice of wood burning stoves. We knew we wanted an Esse so we didn't get advice on our choice however the customer service for delivery was excellent . Straightforward website and good price... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

Tietoja yrityksestä Direct Stoves

Yrityksen kirjoittama

At Direct Stoves, we’ve been helping customers create warm, inviting spaces for over 20 years. With decades of experience in the industry, we’ve built a strong reputation for providing high-quality products backed by a professional and dependable service from start to finish.

We specialise in wood burning stoves, multi-fuel stoves, and outdoor cooking and heating solutions, offering a wide choice to suit different homes, lifestyles, and budgets. Whether you’re looking to add a traditional stove to your living room or upgrade your outdoor space with practical heating and cooking options, our range is carefully selected to deliver both performance and style.

Over the years, we’ve supplied products to thousands of happy customers across the UK. We understand that choosing the right stove or outdoor setup is an important decision, which is why we focus on keeping things simple and straightforward. Our team is always available to provide clear, honest advice, helping you find the right solution without any unnecessary hassle.

We’re committed to offering great value while maintaining high standards. By working closely with trusted manufacturers and using our experience to choose reliable, well-built products, we make sure everything we offer meets the expectations of our customers.

Whether you’re upgrading your home heating or creating an outdoor space you can enjoy all year round, Direct Stoves offers the products, knowledge, and service you can rely on.

Yhteystiedot

Wellington Road South 137, SK2, Stockport, Yhdistynyt kuningaskunta
www.directstoves.com

Over 20 Years Trading

Free Delivery. Installation Available. Choose Your Finance Option.

4,1

Hyvä

274 arvostelua

5 tähteä

4 tähteä

3 tähteä

2 tähteä

1 tähti

On vastannut 90 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

33 minuuttia sitten

Definitely a five star rating

Definitely a five star rating. Purchased on the Wednesday and delivered up in Scotland in the Friday. Quick and reliable service.

30. huhtikuuta 2026

19 tuntia sitten

Product sold as in stock after purchase…

Product sold as in stock after purchase changed to awaiting stock on the order

Then upgraded to a more expensive model in stock with a promise of delivery next day which then did not arrive.

Had a call to say sorry it didn’t leave our hub in time we can get it to you the following day which much was to late for my needs

Rachael in customer service was polite friendly and tried to exhaust all options she had but non could get the product to me in the time frame promised

Refund was quick

Purchased from another company and collected same day

30. huhtikuuta 2026

2 päivää sitten

Great speed of delivery and help on the…

Great speed of delivery and help on the phone when I needed it

29. huhtikuuta 2026

2 päivää sitten

Excellent service can choose your…

Excellent service can choose your delivery day , would use again

28. huhtikuuta 2026

3 päivää sitten

Delivery

Arranged a delivery date when I ordered and took the day off. Needless to say the item didn’t arrive. I even had confirmation of that date selected on the order. This company will no doubt say I was sent an email informing me delivery would be 7-10 days. What I will say to that is it is reasonable to think that is a generic email sent out and not specific when a delivery date was previously confirmed during the order.

28. huhtikuuta 2026

6 päivää sitten

One of the worst experience we have…

One of the worst experience we have ever had!

Sadly I didn’t read the reviews on this company before choosing them.

I emailed with a full description I what we wanted, and followed up with a call.

When I had emailed my requirements I was asked to do it via their website.

When I went to order the solid oak beam I had asked for the option said solid light oak beam (geocast), I called to make sure that was what I was looking for and I was assured it was.

When it arrived with the stove it was a concrete moulded beam, nothing like we had requested.

When I asked to swap it for what I had asked for I was told it was £140 to return that item as I had picked it from their website.

I explained I had had asked via email and phone for a “solid oak beam” and had no idea what a “geocast” was not being in the industry.

I looked at the standard courier cost to return and it was £70, eventually they offered it at that price but said it wasn’t insured and if there was any damage when it arrived but we would loose our £300 for the refund of the item.

6 months on, the stove is installed and the geocast still sits here in its original wrapping.

The returns guy has no interest in admitting liability or helping, our last email he advised the owner had said they wouldn’t help resolve.

The 1 star in for the installers as they did a great job, it’s just the rest of the business I would avoid!

28. joulukuuta 2025

Oma-aloitteinen arvostelu

Vastaus yritykseltä Direct Stoves

6 päivää sitten

Hi Simon,

Thank you for your feedback. We are sorry for any inconvenience regarding this order.

We can see that you submitted a contact request through our website (as is normal procedure) to receive a fitting quotation from our installations team. As part of this, you will have been asked to "Please Select a beam (geocast)" and you appear to have requested the Light Oak option.

Our website does clearly state that the selected beam is "made from natural inorganic minerals for a non-toxic and unburnable alternative to wooden beams". The reason that you would have been asked to select a non-combustible beam is that the clearances required between a wood burning/multifuel stove and a wooden beam or mantle are often quite large. For this reason, mineral or concrete beams are vastly preferable not only to installers but often to customers, who might not otherwise be able to have the effect of a beam directly above the stove chamber.

With the understanding that you were not happy with the beam upon receipt, our returns team agreed to arrange a return at a subsidised returns cost. This will have been as per our usual terms and conditions, stating that "the goods must be suitably packaged to ensure that they would not be damaged in transit and that we would receive them in a re-saleable condition" in order for this to be accepted back. This was also as a gesture of goodwill as the beam was outside of our returns period.

Given your dissatisfaction with this option, and again considering that the geocast beam was as described on our website and as ordered, the only other recourse upon escalation to a managing director was for you to arrange your own return courier.

We are sorry to not have been of more assistance on this occasion,

Kind regards,

Direct Stoves & Fireplaces

7 päivää sitten

Good choice of wood burning stoves

24. huhtikuuta 2026

Vastaus yritykseltä Direct Stoves

5 päivää sitten

Hi Lynne,

Thanks for your review,

It's great to receive such positive feedback regarding our stove selection and pricing. The Esse range is very popular and for good reason.

If we can offer any further advice or assistance then please let us know,

Kind regards,

Direct Stoves & Fireplaces

7 päivää sitten

Delivery was expedited quickly

Delivery was expedited quickly, it was 5 days, 7 to 10 days were quoted. Damien was great to deal with and very knowledgeable. Excellent service.

24. huhtikuuta 2026

Vastaus yritykseltä Direct Stoves

5 päivää sitten

Hi Reginald,

Thanks for your order and for your review.

We're glad to hear that the delivery arrived ahead of schedule and that you were impressed with the service received from Damien and the rest of the team,

Please let us know if we can advise further,

Kind regards,

Direct Stoves & Fireplaces

7 päivää sitten

Looked online

23. huhtikuuta 2026

Vastaus yritykseltä Direct Stoves

5 päivää sitten

Hi Susan,

Thanks for your review.

It's great to hear that you found our showroom team helpful. We're sorry for any inconvenience regarding the delivery but we're glad that our customer service team were able to assist.

If we can offer any further advice then please don't hesitate to let us know,

Kind regards,

Direct Stoves & Fireplaces

7 päivää sitten

9. huhtikuuta 2026

Vastaus yritykseltä Direct Stoves

22. huhtik. 2026

Hi Mr Chaplin,

Thanks for your review. It's good to hear that the delivery was prompt,

Please let us know if we can advise further,

Kind regards,

Direct Stoves & Fireplaces

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