Direct Stoves Arvostelua 274

Go elsewhere
No customer service whatsoever, have contacted them several times trying to buy a stove and usually a very pleasant girl answers who openly admits not working there very long with little knowledge on products. She politely takes your details and says she will get someone to call you back then they never do. Trying to spend thousands of pounds with them and they obviously don't want our money.... Very disappointing.
Now buying the same products from stovesareus who are very helpful, call me back and do want our money

Very pleased with my transaction with Direct Stoves. Slight delay on delivery which they advised was due to Covid and all that . But ACR Woodpecker 5 arrived and installed by local independent Hetas installer ( Sussex Stoves) all very good. Excellent product

Aftercare is non existent. It broke 4 weeks after installation and they did not want to know.
It is far better to buy from a local gas fire store and they will resolve any issues.
By the time you pay for installation too, it’s very expensive.
Avoid at all costs.
I have just read Direct stoves reply and unfortunately they are not being honest or fair if I have any more problems with this fire then I am going to have it returned unfortunately there is no customer service I Contacted Mike daly that did not even address the email by my name as I said I had the fire installed four weeks later it went wrong and Direct those have told me it’s not something they can deal with under the warranty The company that installed the fire said they have done their job it was working and signed off by direct stoves will not pay me for an engineer to come out and look at it to tell me the remote control is faulty Just stay clear from Direct stoves or you will regret it as I have

Amazing. Dealt with Sarah via phone and email. Answer email in under an hour. Couldn’t have been more helpful. I would 100% recommend direct stoves.

Very pleased with my gas stove good quality . Arrived on time , I had one missing item from my order e mailed company received a replay in less than an hour item posted arrived next day delivery , excellent service .

Easy order process, excellent customer service, I did have a slight crack in the base plate of the fire but it was still fine to use. Stoves direct sent me a spare part which I can fit at my leisure if ever needed. Would recommend this company 100%

Thank you Lucy, you were extremely helpful, friendly, polite and had great extensive knowledge. I'm looking forward to having my log burner by the end of the week thanks to you ! All the best Victoria

On return from holiday, we couldn’t get the gas stove to ignite. I contacted Direct Stoves as the error code shown on the handset wasn’t listed in the manual. Things took a while, a bit too long in my view, but eventually DS were able to come up with the goods and give me the instructions to get the fire going. So, a big thank you to the customer services team.

Didn't realise they don't stock the stoves and instead drop-ship from the manufacturer, this meant that when the stove wasn't delivered, the only response from them was to give me the phone number of the manufacturer to chase it up. They didn't even try to help track it down. And to makes thing more frustrating, I found the product afterwards on Westcountry stoves for £100 less and they actually stock it.

Really poor customer service if things go wrong.

Excellent website, great delivery options - choice of date, extremely prompt dispatch, tracking details, 2 hour delivery slot provided and it turned up right in the middle of that slot. Overall excellent experience, would recommend.

Amazing customer service dealing with Lucy, she was a pleasure to deal with the whole way through the process, very informative on specs, clear communication, thoroughly recommend

This is the first time I have used this company, but after the outstanding customer service/communication from Mike Daly, I will not hesitate to purchase from them again. It has been very refreshing dealing with a open and honest salesman. Thank you Mike for all your help.

After receiving a product that was unfortunately damaged in Transit, Sarah sorted out a replacement very swiftly and was soon delivered. The product itself is very good and I would thouroghly recommened Direct Stoves and will use them again where necessary. Gary B

Very happy with the product and delivery service. Although there was a part missing, the replacement was dealt with in a very professional manner. I would highly recommend them.

We ordered Arada Holborn 5 stove from Direct Stoves and were not disappointed with the seller! The item was delivered with some delays, but we have been kept updated. When the stove was installed, I had a question about a part placement that didn't look right. Sarah was in touch with Arada and found all the answers to this question. I then needed to return the unpacked Multifuel part which we didn't want and she checked and advised on the returning process with Arada again. The return was successful. This all left a good impression. Thank you!

I took delivery of my Tiger gas log burner, was delivered promptly, it was well packaged. Little did i know what was in store, when the fire was opened, it needed building up, every thing came in pieces, I can't even say how upset I was, ridiculous, who would expect to have to make it up before the gas fitter starts, not me!! an old age pensioner on her own, who would order a new car and expect to put in the engine.!!!it was so disappointing but that wasn't the end of it, the measurements that we had worked everything around was incorrect F measurement is incorrect, it didn't take in the bracket at the back, therefore the flue didn't fit vertically, as we had done all the measurement that is showed on line, once again, soooo disappointing. I wrote a letter of complaint and just received a cursory email back. When you have paid good money for a product I would have expected more in the way of an apology..it has left a bitter taste in my mouth... so please beware, pay a little more and use a good company. The product is great but the company well......I need stay no more (I hope)

Ordered Chesney stove and although we experienced Covid related delays outside Direct Stoves control, Customer Service has been excellent in chasing the suppliers and keeping us informed. It has arrived now and it's wonderful!

My stove was delivered on time. However the glass door was broken. I contacted Direct Stoves and a replacement was organised right away. This arrived 2 days later. What wonderful customer service. Thank you 😊

Ordered fire. Got shipping notification and arranged to be in all day. Booked trades to instal and received an email mid-afternoon that they cannot supply it for a month and a half. I'd recommend avoiding this company.

Fast delivery of product ordered online. Helpful delivery driver. Overall, great quality with one minor defect, however, this was rectified immediately and a new part despatched within one working day. Great communications throughout with exceptional response and service.