I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Näytä lisää
Yritys on vastannut
Gabby was super fast to respond to my request of accidentally checking out when I wanted more items on my order. She quickly canceled that order so I could purchase more items on the same order (save... Näytä lisää
Yritys on vastannut
Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent... Näytä lisää
Yritys on vastannut
I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an... Näytä lisää
Yritys on vastannut
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
PO BOX 260, 4108, Archerfield BC, Australia
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 15 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I had really good experience and was well looked after thank you so much for helping me

Vastaus yritykseltä Culture Kings
Donna helped me so well. I was stressed about a shipping issue and she rectified it very quickly and effectively.

Vastaus yritykseltä Culture Kings
I had accidentally ordered a jacket in the wrong size and wanted to change it before it dispatched. On the day I placed my order, which was a Saturday,the culture kings AI helper said I wouldn’t be able to change the size. I decided to try my luck on Monday and call the customer service line, and Donna promptly assisted me by stopping my order from being processed and creating a new one for me. I really appreciate her for saving me the hassle of having to return the jacket and wait for a new one!

Vastaus yritykseltä Culture Kings
The customer service is amazing and I love the wide range of clothing brands. I had a slight issue with shipping but thanks to staff (gabby) it was resolved almost instantly. Would definitely recommend.

Vastaus yritykseltä Culture Kings
Needed assistance with an order Donna was quick to help get this done, much appreciated. Great customer support. Thank you 😊

Vastaus yritykseltä Culture Kings
I had an order that i accidentally sent to the wrong address and sent an email right after placing it. The customer service operator Marleyah responded incredibly quick and resolved the problem in a matter of seconds. Amazing customer service for sure 5/5

Vastaus yritykseltä Culture Kings
Ailean was amazing!!! Super helpful!! Didn’t this my request could be done and she made it happen. Thank you Ailean!!

Vastaus yritykseltä Culture Kings
Although my original order was unfortunately lost in transit, I was extremely impressed with the level of customer service I received. The representative (Donna!) was professional, patient, and genuinely helpful throughout the entire process. They clearly explained each step required to submit a claim, answered all of my questions, and made the replacement process simple and stress-free. Their prompt communication and willingness to assist turned what could have been a frustrating experience into a positive one. Excellent customer support like this is rare, and I truly appreciate the time and effort they put into resolving my issue. Thank you for the outstanding service!

Vastaus yritykseltä Culture Kings
Donna helped me out and sending a different shirt as this one had a fault. Quick easy response. Very helpful

Vastaus yritykseltä Culture Kings
Great customer service when I needed to cancel my order, Alphonsine helped me which I very much appreciate.

Vastaus yritykseltä Culture Kings
Needed assistance on size change and was instantly helped by Gabby with her patiently fast customer service got the job done promptly with new tracking.
Thankyou very much for first time assistance with Culture Kings

Vastaus yritykseltä Culture Kings
Had an issue but got helped by Donna , who was very understanding. She fixed it quickly and with a good result. Much appreciated

Vastaus yritykseltä Culture Kings
Madelyn Was helpful with helping me cancel an order that I had placed. She even went above and beyond to try and help me locate another size in a store not too far from me.

Vastaus yritykseltä Culture Kings
a big thanks to donna she was able to change my order because i mistakenly put the wrong size.. such a big thankyou to her and the team

Vastaus yritykseltä Culture Kings
So While making the online order i made the mistake and choose the wrong size, however i email the team at culture kings about the issue and Donna from the team looked after my request and went above the par to help me out and got the size replaced. She gave the best customer service. Highly recommended

Vastaus yritykseltä Culture Kings
Gabby at culture kings customer service is the best. I had some issues with delivery address and she fixed it in no time.
Thankyou once again Gabby.

Vastaus yritykseltä Culture Kings
Ordered the wrong size by mistake, reached out and the response was very quick and helpful! Thank you again!

Vastaus yritykseltä Culture Kings
Donna was super helpful on helping me change my order due to wrong size picked at checkout. Greatly appreciated.

Vastaus yritykseltä Culture Kings
Donna was a great help sorting my order which I accidentally messed up. I ordered the wrong sizing and she was prompt at making sure the order was stopped before processing and the right sizing was shipped out.

Vastaus yritykseltä Culture Kings
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