Poor quality zips on the winter type jackets. I have a Green Parka , and a relative has a blue padded/puffer type jacket. Both have suffered zip failure, rendering both jackets useless, after minimal... Näytä lisää
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I have made several purchases from Crosshatch, prices are always either very reasonable or a bargain. Delivery times have been prompt and never had an issue with either delivery or items I have purcha... Näytä lisää
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Purchased a set hoodie and tracksuit for £21 size is very good and I like the quality too very warm and comfy. Delivery took couple days I am assuming all the negative comments are mainly about tha... Näytä lisää
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Great value, variable quality but no complaints at the price. What did annoy me though is the ridiculous variations in sizing. One size 32 trousers had ample room, another left a 4 inch gap at the fro... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Crosshatch was born in the Northern Quarter of Manchester in 1996, taking the famous weave of denim as both its name and inspiration. Heavily influenced by music and the drive to do your own thing, Crosshatch took a direction all of its own with bold graphics, constantly evolving colour combinations and extra design details which show a focus on detail.
Yhteystiedot
116-118 Bury New Road,, M8 8EB, Manchester, Yhdistynyt kuningaskunta
- 0161 974 3415
- info@crosshatchclothing.com
- www.crosshatchclothing.com
3,6
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
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Poor quality zips on the winter type…
Poor quality zips on the winter type jackets. I have a Green Parka , and a relative has a blue padded/puffer type jacket. Both have suffered zip failure, rendering both jackets useless, after minimal usage.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crosshatch
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with the zips on your jackets, as this is not the standard we aim to provide.
If the jackets were purchased directly from us, please contact our Customer Service team with your order details, and we will be happy to look into this for you. Subject to stock availability, we may be able to arrange replacements, or if not, a refund if the jackets were purchased in the last 6 months.
We appreciate you bringing this to our attention and hope to resolve the matter for you.
Good quality and fst delivery
24. marraskuuta 2025
Vastaus yritykseltä Crosshatch
Thank you for the great review!
It’s fantastic to know you’re pleased with the quality and fast delivery. We work hard to make sure orders arrive promptly, so that’s lovely to hear.
Thanks again for choosing us.
Absolutely appalling service and…
Absolutely appalling service and product
The item was a Christmas gift , a belt, and it has started to disintegrate already , the quality is so poor it’s abysmal, but then customer service was truly shocking, not help what so ever, so the quality is a good as the customer service, get better service and product from a boot sale
Avoid the product at all costs , might as well throw your money in bin than buy their product
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crosshatch
We’re sorry to hear about your experience with the Crosshatch belt and that the item didn't meet expectations.
Unfortunately, we’ve been unable to locate a record of this purchase, as we require the purchaser’s details to investigate further, and this information has not been provided. As the belt may have been purchased as a gift from a third-party retailer, we’re unable to verify the storage, handling, or authenticity of the product.
We do take both product quality and customer service seriously, and we’re always happy to help where possible. If you’re able to share details of who purchased the belt, we’d be glad to look into this further.
Excellent customer service.
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crosshatch
Thank you so much for your lovely review. We aim to please 😊
I have made several purchases from…
I have made several purchases from Crosshatch, prices are always either very reasonable or a bargain. Delivery times have been prompt and never had an issue with either delivery or items I have purchased.
25. elokuuta 2025
Vastaus yritykseltä Crosshatch
Thanks so much for your continued support!
We’re really glad to hear you’ve been happy with our prices, delivery times, and the items you’ve purchased. It’s great to know everything has arrived promptly and met expectations each time — that’s exactly what we aim for.
Thanks again for choosing Crosshatch, and we hope to see you back again soon!
Vastaus yritykseltä Crosshatch
Thanks, Ikram. That's really kind of you to leave a review.
I experienced an issue a few pairs of…
I experienced an issue a few pairs of footwear and contacted the customer service team. The response was almost immediate, and Siân was extremely helpful, promptly passing my information on for further assistance. Mark from the merchandising team then took over and handled my issue with great professionalism and care.
The service provided by Siân, Mark, and everyone at Crosshatch involved in resolving this matter was exceptional. It is rare to receive such a high level of customer service, and this experience has certainly reinforced my decision to continue using Crosshatch products. Thank you to all involved.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crosshatch
Thanks so much for taking the time to leave this review!
We’re really pleased to hear that Siân and Mark were able to help get everything sorted for you. We’ll definitely pass your kind words on to them — they’ll be delighted to hear it!
Great customer service is something we care a lot about, so it means a lot to know this experience has reinforced your trust in Crosshatch. Thanks again for your support, and we hope to see you again soon.
BAD QUALITY BAD SIZING CHEAP RUBBISH
HOW CAN A 3 PACK OF JOGGERS ALL OF THE SAME STYLE AND MEDIUM SIZE HAVE COMPLETELY DIFFERENT FITS DEPENDING ON THE COLOUR?!?!
Poor quality badly made jogging bottoms and hoodies that I will only wear indoors! Purchased a set of 3 joggers that came in 3 colours in a size medium and each pair had a completely fit, the blue were too tight, the grey were too baggy and the black pair were just the right fit! Exact Same for the hoodies!
WILL NEVER BUY FROM HERE AGAIN... CHEAP RUBBISH!!!! AND HAVE TO PAY FOR POSTAGE TO RETURN BAD QUALITY...... CANT BE BOTHERED!
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crosshatch
We’re really sorry to hear how disappointed you are with your order. That’s not the experience we want any customer to have.
All of our joggers and hoodies are made to the same sizing specifications, slight variations can occasionally occur between colours due to differences in dyeing and production batches. That said, the level of inconsistency you’ve described is certainly not what we aim for.
We’re especially sorry that you didn’t feel it was worth reaching out to us directly — our customer service team is always happy to help resolve issues like this, whether that’s with a replacement, sizing advice, or a return. If you had contacted us, we would have done our best to put this right for you.
If you do change your mind, please feel free to get in touch with our support team, and we’ll be happy to look into this further. Your feedback has been noted and shared with our quality team so we can continue to improve.
Having more waist sizes
Having different options & more waist sizes available at a reasonable price.
24. marraskuuta 2025
Vastaus yritykseltä Crosshatch
Thank you so much for your 5 star review - we really appreciate it!
Your stuffs are great and nice
Your stuffs are great and nice. They fit perfectly 👌. Also, I got my order in a timely delivery.
25. lokakuuta 2025
Vastaus yritykseltä Crosshatch
Thank you so much for your lovely review! We’re really happy to hear that everything fits perfectly and that your order arrived on time. Your feedback means a lot to us.
Thanks again for choosing us! 😊
Bought a Althorpe fleece lined coat for…
Bought a Althorpe fleece lined coat for the coming winter. Great coat and this is my second one in six years, I have worn many types of coats including Northface, CK and Hilfiger but nothing beats the Crosshatch for warmth and value.
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crosshatch
Thank you so much for your fantastic review! We’re delighted to hear how happy you are with your Althorpe fleece-lined coat — and even more thrilled that this is the second one you've bought from us.
It’s great to know that, in your experience, our coat stands up to (and even outperforms!) some big-name brands when it comes to warmth and value. Feedback like yours means a lot to us and to our team, who work hard to create products that customers can rely on season after season.
Thanks again for your continued support. We hope your new coat keeps you warm for many winters to come!
Don't trust this Chinese company.
Crosshatch is really a cheap Chinese company using an old English name.
All products are made in china and sold at half the price on AliExpress.
I just binned 2 pairs of their trainers just because I could.
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crosshatch
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience.
Crosshatch is a UK-based brand, and while many of our products are manufactured overseas — as is common across the industry — all items are produced to our specifications and quality standards. We work closely with our manufacturing partners to ensure our products meet the level of quality our customers expect.
We’re also sorry to hear that your trainers didn’t meet your expectations. If you ever experience an issue with any of our products, our customer service team is always here to help and would be happy to look into this for you.
If you’d like us to review your order or discuss this further, please feel free to contact us at orders@crosshatchclothing.com.
Thank you again for your feedback.
Vastaus yritykseltä Crosshatch
Thank you, Paula. Your feedback is welcome, and we are glad you find the website easy to use.
A pleasure to buy from
A pleasure to buy from. Clothing excellent and service second to none.
24. syyskuuta 2025
Vastaus yritykseltä Crosshatch
Thanks, Brian, for taking the trouble to leave such positive feedback. We really do appreciate it.
Red Flag After Red Flag
While I appreciate the fast shipping, and great delivery, the company itself is absolutely awful. The only good thing about their customer service, is that they do respond fairly quickly. I ordered 4 pairs of jeans, all from the website as a size 32W 34L, as it's the size I wear in nearly all jeans. Upon receiving the order, the tags all showed 32L which I've always know as the length of the jeans. The person I dealt with in customer service, told me after asking for photos which I provided for all 4 pairs of jeans, that I misunderstood their sizing, and that 32L means 32 "Long" which refers to 32W, and 34L. The person then told me that they needed a picture of the jeans layed flat out on a flat surface, with a tape measure to show the length of the leg inseam as I was repeatedly told I was misunderstanding the product sizing. I had already bagged the jeans all back up and had the bag sealed so I could return them. After back and forth ongoing for a few hours, I broke down and busted the package back open, to remove a pair of jeans, and measure them. The measurement, which I knew wasn't right since I tried them all on and they didn't fit right, ironically measured 32 length. After being generous with the tape measure and putting the top of the measure above the inseam, the photo shows just slightly over 32 inches in length. After sending the photos, they responded saying though the pictures showed closer to 33 inches, that they could then send me a prepaid QR return. The picture I sent, very clearly shows being less than 32.5 inches..not even closer to 33, which is still incorrect being I order the 34L (length). The customer service person gaslit me so hard to try and force me to cover the return shipping cost, and said anything they could to avoid sending me the prepaid return label. I've never had so much back and forth over returning a product that did not fit. And then with visual proof, still had the audacity to tell me the jeans were closer to 33 inches than it was to 32. Not only would I not recommend this company, but I'd avoid them at ALL possible cost. Misleading sizes, and they make it such a nightmare to return. They want all the evidence of incorrect sizing, but they can't handle visual proof when it's slapping them in the face. They are gaslighters. And will try to make you feel wrong. In no other brand of jeans have I ever bought, said 32L and that not stood for the actual inseam length. I order 32W 34L for a reason, and it's not been an issue with any other company.
28. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crosshatch
Thank you for taking the time to share your feedback, and I’m sorry to hear about how you feel regarding the experience you had.
I understand how frustrating it must have been to receive jeans that didn’t match the sizing you expected and then having to go through the back-and-forth of trying to resolve the issue.
Our intention when requesting photos and measurements is to make sure we fully understand what went wrong so we can correct the issue and prevent it from happening again. However, it’s clear that the process caused unnecessary frustration in your case, and for that we apologise.
We also appreciate you highlighting the confusion around the sizing labels. Your feedback is extremely valuable, and we are reviewing how our sizing information is presented to ensure it’s clearer and more consistent going forward.
I’m glad the return was ultimately processed, but it shouldn't have been such a difficult experience. If there is anything still unresolved or if you need further assistance, please get in touch with us, and we’ll make sure you’re taken care of promptly.
Thank you again for your honest review—your feedback helps us improve.
Colour fades in days
Brought the khaki sidemore cargo trousers , the colour faded on front of legs in a couple of days ,one cold wash ,line dried , don't waste your money on them !
10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Sizes are all over the place.
I have three pairs of jeans of three different styles all purchased a year ago and all fit perfectly.
Recently I ordered an identical pair only to find the waist was way too small, returned these and tried a different style same size and again waist was far too small, tried a third style and again too small so all 3 returned.
Ordered a pair of similar style but one waist size larger and they fit like a pair of clown trousers - at least 2in too big all round.
Going to have one more try with a different style and if that fails I'm going to give up.
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crosshatch
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the inconsistency you’ve experienced with our sizing — I'm sure that was very frustrating, especially when past purchases have fit you perfectly.
I can imagine how disappointing it must be to order what should be the same size only to receive items that don’t fit as expected. This isn't the experience we want for our customers. I have passed your comments to our merchandising team so that we can investigate the sizing variations across all styles.
I’m also sorry that you’ve had to go through multiple returns to try to find a suitable fit. We appreciate your patience, and we’d really like to help make your next purchase as smooth as possible. If you’re open to it, please reach out to us at orders@crosshatchclothing.com, and we’ll be happy to check measurements for the specific styles you’re considering so you can buy with confidence.
Thank you again for bringing this to our attention — your feedback genuinely helps us improve.
Good quality clothing at very…
Good quality clothing at very reasonable sale prices, plus delivery in a couple of days 👍
25. heinäkuuta 2025
Vastaus yritykseltä Crosshatch
Hi Steve,
Thanks for your lovely review!
The Crosshatch Team
Very good quality shorts
Very good quality shorts and value for money. No hassle delivery and what seems like an easy return procedure if required. Would buy again
24. kesäkuuta 2025
Vastaus yritykseltä Crosshatch
Hi Andrew,
Many thanks for your positive review.
The Crosshatch Team
Poor sizing quality.
Ordered my usual size for chino shorts , as I've done on previous orders from here and they are a completely different fit , more like 34 than a 32 , really baggy aswell. So after paying 4.95 for delivery, I've now got to send them back at my own expense . So £10 down and nothing to show for it . Very poor fitting quality, I won't be buying from Crosshatch again .
24. kesäkuuta 2025
Vastaus yritykseltä Crosshatch
Hi Rich, thanks for your review. If you decide to order from us again and encounter an issue like this, don't hesitate to get in touch with our customer service team, who will investigate whether your item is mis-sized and if it is will arrange the necessary label for you return for a replacement or a full refund. I'm sorry for any inconvenience caused.
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