Poor quality zips on the winter type jackets. I have a Green Parka , and a relative has a blue padded/puffer type jacket. Both have suffered zip failure, rendering both jackets useless, after minimal usage.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Crosshatch
Thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with the zips on your jackets, as this is not the standard we aim to provide.
If the jackets were purchased directly from us, please contact our Customer Service team with your order details, and we will be happy to look into this for you. Subject to stock availability, we may be able to arrange replacements, or if not, a refund if the jackets were purchased in the last 6 months.
We appreciate you bringing this to our attention and hope to resolve the matter for you.