We have used other parking firms around Gatwick in the past and been very disappointed with the unprofessionalism. This IS NOT what we got at Cophall where the bus turned up when they said it would ev... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
This is the fourth time I have used Cophall and won’t lie after reading about the fire incident for Sapphire parking I was a bit worried where my car actually goes. My vehicle is fitted with a dash ca... Näytä lisää
Yritys on vastannut
All worked well: arrival and departure. I was a bit concerned about bus waiting time but both at the departure and late arrival bus service worked well. Car was ready waiting. I’ve paid slightly more... Näytä lisää
Yritys on vastannut
Competitive pricing. Transport to the terminals is regular - though we have noticed that the top rack of the luggage hold can be a tad in-accessible as you are asked to lift your, what could be, lar... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.
Yhteystiedot
Cophall Park & Ride, Effingham Road, , RH10 3HZ, Copthorne, Yhdistynyt kuningaskunta
- 01342 712779
- reservations@cophallparking.co.uk
- www.cophallparkinggatwick.co.uk
4,7
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Simple and Easy
Easy process to check in. You park your car up, they move it to a secure space and when you return you ring them in advance so they can move your car to the front. Desk people very polite and talk through how the system works. Been here on numerous occasions and will return soon
10. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We're delighted to hear that you find our check-in process easy and efficient, and that our team has been polite and helpful. We truly appreciate your continued loyalty and look forward to welcoming you back again soon!
Cophall Park & Ride Gatwick
Vastaus yritykseltä Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Vastaus yritykseltä Cophall Park & Ride Gatwick
Thank you for your positive feedback!
Cophall Park & Ride Gatwick
Good enough to use regularly
We know what to do. Used them many times. Definitely not as good as they used to be. No help anymore - down to you.
30. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We appreciate your continued loyalty and feedback. We are sorry to hear your recent experiences haven't met past expectations. We are always working to improve.
Cophall Park & Ride Gatwick
Good well organised operation
Good well organised operation, drop off and collection easy enough and buses to/from airport regular. Staff friendly.
30. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We're happy to hear that you found our operation well-organized and that drop-off and collection were easy. We appreciate your feedback regarding the regular buses and friendly staff!
Cophall Park & Ride Gatwick
A well oiled efficient service
A well oiled efficient service. Have used multiple times and will use again.
23. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We are so pleased to hear that our service has consistently met your expectations. We truly appreciate your continued support and kind words.
Cophall Park & Ride Gatwick
Excellent
Excellent. No issues at all. I will be using them again in the future. Very happy. Very easy and stress free process.
20. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We're delighted to hear that you had an excellent, stress-free experience with us and encountered no issues. We look forward to welcoming you back in the future!
Cophall Park & Ride Gatwick
Car was damaged when it was left at…
Car was damaged when it was left at this carpark, so i'd be very wary using it!
Booked through holiday extras and flatly refuse to even look into as i didn't report it before leaving.
Yes i should've checked the car before leaving but it'd been a long day and i didn't even think about it
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cophall Park & Ride Gatwick
Good morning,
Thank you for taking the time to write your review. We are sorry to read your comments about your recent experience.
We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
I don't normally write reviews but I am…
I don't normally write reviews but I am truly shocked by the service received.
A clean undamaged car dropped off, yet a filthy car was returned to me with a crack running halfway along my windscreen.
They have shown no remorse or accountability, despite me paying and trusting them to look after my car.
When I reported the issue I asked why I wasn't made aware of the crack when being handed my keys back. The answer was "we didn't know". Which in itself is a lie, because my car had recently been moved as my dashboard confirmed when I entered the car.
Disgusting and pathetic service, hiding behind T&Cs which rules them out from being liable to literally anything that can go wrong when parking a car (scrapes, bumps, cracked mirrors etc).
I will be taking this further.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cophall Park & Ride Gatwick
Good morning,
Thank you for taking the time to write your review. We are sorry to read your comments about your recent experience.
We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
Checking in ok and easy
Checking in ok and easy. The fall down is with the return transfer/collection from the airport back to the car. 3 times now I've been sat waiting for minimum 35/40mins after calling. If landing outside of normal hours, expect even longer for the collection.
27. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We appreciate you sharing your feedback regarding the return transfer service. We would like to investigate this matter and would ask you to please send us an email to customerservices@cophallparking.co.uk please include your booking reference.
As you can see from other reviews, your experience isn't commonplace with our other customers and we want to ensure that we keep all our customers happy.
Many Thanks,
Cophall Park & Ride Gatwick
Fast service
Fast service, friendly staff, easy set up. Car well looked after. Would highly recommend. 10 mins bus ride to Gatwick if that.
22. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We're happy to hear that you experienced fast service, friendly staff, and an easy setup. It's great to know your car was well looked after and that you appreciated the short bus ride to Gatwick. Thank you for your high recommendation!
Cophall Park & Ride Gatwick
All great thanks
29. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
Thank you for your kind words.
Cophall Park & Ride Gatwick
Very easy to book
Very easy to book, easy to find. The staff are all very friendly and professional. You don’t wait long for a bus to get you to the airport and when you get back the bus is there within 5 minutes.
9. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We're delighted to hear that you found booking and locating us easy, and that our staff were friendly and professional. It's great to know our bus service to and from the airport was prompt for you.
Cophall Park & Ride Gatwick
We use this company every time we go to…
We use this company every time we go to Gatwick there is never a problem
21. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We are delighted you consistently choose our service for your Gatwick travels. Thank you for your positive feedback!
Cophall Park & Ride Gatwick
very friendly and professional.
27. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We're glad you enjoyed your experience. Thank you for your kind words.
Cophall Park & Ride Gatwick
Always excellent service
Always excellent service , never fails thats why we always use Cophall
Just one slight criticism, it’s always a long wait for pick up at the north terminal
27. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We're so happy you consistently choose us! We appreciate your feedback regarding the North Terminal pick-up wait times and will review our procedures.
Cophall Park & Ride Gatwick
Very good 😊 simple and very easy and…
Very good 😊 simple and very easy and stress free will defo travel like this from now on price very fair
27. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We're so happy to hear your experience was simple, easy, and stress-free! Thank you for your kind words.
Cophall Park & Ride Gatwick
always easy to book
18. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
Glad booking is easy for you.
Cophall Park & Ride Gatwick
Worked well
Worked well. Arrived home tired and dirty, picked up and returned to car without any drama. Thank you.
26. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
We're so glad to hear everything went smoothly and you had a drama-free experience. Thank you for your kind words!
Cophall Park & Ride Gatwick
Staff drop off were abrupt on the…
Staff drop off were abrupt on the phone with customers and sharpe with customers dropping off their cars. Friendly on return though .
On the bus we were okay but there were some elderly travellers that could have done with the driver helping out with their luggage on the racks but they were ignored and other customers were left to help them. This happened on the drop off and pick up.
To be fair the buses were frequent , customers service was non existent but I guess you get what you pay for .
24. kesäkuuta 2026
Vastaus yritykseltä Cophall Park & Ride Gatwick
Thank you for sharing your feedback. We are concerned to hear about the abruptness you experienced with our staff and the lack of assistance for elderly travelers. We are reviewing our customer service and driver protocols to ensure a more supportive and respectful experience for everyone.
Cophall Park & Ride Gatwick
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