Gapsparknride Arvostelua 

PLEASE DO NOT USE. Horrid service. Unprofessional. They scratched my car badly and never replied to emails from my insurers regarding the liability.

Their website is also not functional and the emails to the Manager - David Williams were never answered.

I had a booking with gaps parking Gatwick on Sunday morning early,
I firstly left my car there clean when I returned the car was covered
in tree sap and bird shit , the dust I expect not everything else .
Also I phoned for pick up and was told there in 20 to 30 mins 2 vans
turned up after 20 mins to pick up 20 people so we had to wait even
longer I’m not impressed at all and have never been treated like
this ever . Payment Status Complete Reservation Details Booking
Reference D4P-2976 Departure Date/Time 2026-08-15 / 09:30 Arrival
Date/Time 2026-08-23 / 02:00 Departure Flight# EZY8741 Arrival Flight
# EZY8742 Departure Terminal North Terminal Arrival Terminal North
Terminal Airport Gatwick Company GAPS Park n Ride Vehicle Details Make
MG Model ZS Hybrid Colour Black Registration No HY26 WJA Personal
Paid Amount Payment Gateway Transaction Status
£71.84 Stripe Complete Total Amount £71.84 This experience was the
worst I’ve ever experienced , I would like a response please

Very good, would use again

Driver who collected us was rude. We came back to a filthy car, no apology just told they didn’t have time to clean it and the jet wash was broken. Would definitely recommend spending a bit more and using a different company!

Easy to find, dropped car off efficiently. Short wait for mini bus shuttle to the terminal. Same walking distance-approx 5 mins to terminal as other airport parking providers.
Good value for money.
Car same condition on pick up as I left it.
Easy pick up system upon landing despite our plane being delayed. Picked up by minibus, stop 6, other providers still waiting for their shuttle bus.
Friendly, helpful staff. Would definitely use again and I have tried out multiple ways to park for flights to and from Gatwick.

Thank you. Very good company, helpful staff (in particular Moaawiz and Haroon, both proper helpful and patient) would highly recommend this company

Don’t be tempted by the cheap price point. Not enough shuttles to or from the airport. Long waiting times. Very very disorganised. Will not use again.

Great guys and good service, I’ve used them twice now and it’s been good. I’ll recommend.

Pick up was quick and efficient. Driver was polite and lot was organised

Very efficient. My return pick up from Gatwick Airport was quick and easy. I will use them again and would recommend them to anyone.

AVOID AT ALL COSTS – WORST AIRPORT PARKING EXPERIENCE

If I could give zero stars, I would. Absolutely appalling service from beginning to end.

When we dropped our car off, we were left waiting around 40 minutes for the minibus to take us to Gatwick South Terminal. We were travelling with a small baby and the delay was so bad that we nearly missed our flight. It was incredibly stressful and completely unacceptable for an airport parking service.

Unfortunately, the return journey was even worse.

When we landed, I called at 11:42 PM as instructed to arrange collection. The minibus did not arrive until 12:40 AM – a 58-minute wait.

We were standing outside Gatwick Airport late at night with a small baby for almost an hour, exhausted after travelling, with absolutely terrible communication from the company.

I repeatedly tried calling to find out where the driver was. After numerous attempts, my number appeared to have been blocked, meaning I could no longer get through to the company that was supposed to be collecting us and had our car.

So, in one booking:

* Around 40 minutes waiting for the transfer when dropping the car off, to the point we nearly missed our flight.
* 58 minutes waiting outside Gatwick after landing, from 11:42 PM until 12:40 AM.
* Travelling with a small baby throughout.
* Repeated attempts to contact them with extremely poor communication.
* My telephone number appeared to have been blocked after I repeatedly tried to get an update.

This was not a small delay or a one-off inconvenience. The service failed us in both directions.

Airport parking is supposed to make travelling easier, not leave customers panicking about missing their flight on departure and then stranded outside the airport close to midnight on their return.

I have kept my call logs, booking confirmation and screenshots as evidence and have submitted a formal complaint requesting a full refund.

I would never use GAPS Park & Ride Gatwick again. Based on our experience, I strongly recommend that other travellers – especially families with babies or young children – avoid this company and book somewhere more reliable.

Very good service and reasonably priced

Great service

Great service! Abdul was really helpful at reception - transfer waiting for us when we arrived. Will definitely use again! 5*

Used the company a few weeks ago when travelling to Egypt - phoned the number they gave us when we needed collecting a total of 51 times to no avail. After over an hour and a half of doing this we ended up paying out of pocket for a taxi to take us from the terminal to collect our car (£30 total). When telling the staff of this, they said "the line was down" - no email, no communication of this whatsoever. We were told to email the manager for a reimbursement of the taxi fare and have done so three times with no response. Really poor service- wouldn't recommend unless you want to be stranded at Gatwick airport.

Shockingly bad customer service. On the day of our return (early hours of the morning) the number given to us to call for pickup wasn’t working. Eventually had to pay for a taxi out of our own pocket. When we arrived at the compound, the member of staff informed us that the line was down. No communication was made to inform us of this. We were told to email the manager to get a refund for the taxi. It’s been almost two weeks and not so much as an acknowledgment of the complaint. I have emailed three times and received no response. Avoid this cowboy company.

Great price and good service used then twice in month

Used this company twice staff top ten will book again next month and I'm happy with the service

Moaawiz made my trip great will use again