Cleverbridge Arvostelua 

Die buchen einfach von Konten Geld ab, ohne Vertrag. Das ist kriminell.
Ich habe nun den fristgemäß Widerspruch eingereicht. Bekomme darauf aber keine Reaktion. Bin gespannt wie das weitergeht.

I had an unauthorized charge on my CC for a renewal but CBI was quick to get it resolved and issue a refund

I received a suspicious email asking me for credit card details. Worried it was a phishing email, I contacted Cleverbridge by email for clarification. Samuel responded within a couple of hours assuring me that the card on file had not expired and asked if I wanted to renew my subscription. I said yes and he processed the renewal and sent me a confirmation email. He was very responsive and I received timely answers and information from him.

Immediate response to my complaint.
The response was exactly what I asked for.
I am very impressed by the response.
I did not have to haggle and I wasnt ignored.
I was not told how I had made some mistake nor oversight.
What a rare thing in customer service.
Thank you.

Han sido rápidos, efectivos, y han solucionado el problema de una facturación indebida en cuestión de minutos.
Me han de hacer el abono, y me han cancelado el servicio que en teoria estaba cancelado porque había dado de alta uno nuevo.

Ich wollte mein ccleaner Abo nicht verlängern, und 35 Tage vorher wurde der Betrag ohne Vorwarnung abgebucht. Mir wurde die ganze Zeit suggeriert, dass das Abo ohne weitere Zahlung endet.
Auf der Webseite kam Ich nicht weiter, musste also deswegen ein Problem auf Paypal melden.

I experienced high quality customer service provided by Romel S. from Cleverbridge Customer Support. I would like to get refunded since I unintentially started a subscription for Endnotes. Then I wrote to Cleverbridge Customer Support. Romel reponded to me immediately and he is very helpful and professional.

Timely, almost immediate response and feedback from an organic being. In this instance, Romel.

Cleverbridge promptly resolved my dispute of a subscription renewal. They obtained a refund for me and dealt with the vendor independently - I didn’t need to be involved in stopping the subscription and obtaining a refund of the unauthorized subscription fee.

It was quick response and solve the issue very quickly.

Last year I just got a notice of my renewal payment for WinZip being received via PayPal. If I cancelled my subscription it would end at the end of the new term and no refunds would be made. I couldn't find where to download and didn't use it that much anyway so I took the loss. At least this year they sent our a courtesy warning a month in advance. It may take that long to finally cancel the subscription.

First I replied to the email, but it was returned as an unmonitored mailbox. I then started clicking on links in the email to cancel on-line or contact customer support. I finally found a form to fill out and submit, so I did. A chatbot answered and left me "on hold" for at least 15 minutes. I looked back and saw something had been written ... "We noticed you're away, so we had to close this chat. No worries though, feel free to start a new one anytime. We're here to help!" then "disconnected" with no way of reestablishing the call.

I proceeded to retrace my steps and find the form and fill it in again. This time the chatbot responded immediately with questions about why I was contacting the company with two answers to choose from. The input line at the bottom was grayed out so not ad-lib communication could happen. Finally, a set of instructions appears with a link I was to follow. I followed it but what appeared is not what was supposed to. I got back to the chatbot and replied I needed more help. No questions asked, just "Support ticket 5733778 has been submitted. Our support representative will get in touch with you shortly. Please check your inbox."

An hour later I have yet to receive this email. In the meantime I go back to their page and click on different things and found the "purchase lookup page" I was supposed to have been directed to. I followed the instructions to sign in with my email and complete the captcha. Now I am waiting for an email that is supposed to have a link to cancel my renewal in advance of any payment. Don't know how long this will take.

Most places that put you on auto-renew provide a link or phone number to cancel before the deadline. You click or call and that's it. Plain and simple. Nothing to it. Takes two minutes. This is ridiculous. No phone number, cancel link, or email address to cancel.

I plan to contact PayPal next to see if I can block all charges from Cleverbridge. PayPal has changed its website now, and it isn't as easy to go to the pre-approval screen. My bank can't really do anything until after the PayPal charge hits my account. And we know where that takes us, back to the beginning remark, "there will be no refund of the current fee."

I was reading a lot of the complaints and the responses from Nina of Cleverbridge. With any luck, Nina will respond to me and wave her magic wand to cancel my subscription.

Two points, actually for Cleverbridge ... sending the advance renewal notice and Nina politely responding to nearly every message. At least she has employment for the foreseeable future.

With all due respect, I went to my email when I finished typing above and there was THE EMAIL, either by the chatbox's request or mine. I followed the instructions and came upon a copy of the payment acknowledgment from a year ago. In a box toward the bottom of the page it said: Your subscription has been canceled. There will be no further billing events. So, here it is for all to see should I get charged.

Nina, if you are reading this, please confirm that this is true and I don't have to worry about being charged by accident.

Thank you in advance.

Second edit ... When I returned to my email, I had a response from the chatbox's escalation ticket! That is why the order is showing as cancelled. Mitra assured me in her email that there was nothing to worry about. I am going to change my rating from a 1 to a 2 for the human interference and resolution. It still has taken at least 5 hours of my time gather information and try to communicate.

I did find out that I've done business with Cleverbridge as far back as 2014 with at least one other incident cancelling CCleaner. It is a good idea to mark your calendar and keep a file of purchases/cancellation contact info. Also, always go through PayPal and change up your default payment method with them from time to time.

I won't go into any detail, which would take far too long. Suffice to say that I am looking for a refund for an anti-virus program, which I purchased online through Cleverbridge. They have always been quite competent in the past, however, now that I have had trouble with the anti-virus, I now wish a refund. Cleverbridge, are difficult to contact (impossible) to contact by telephone. Trying to get money back from them (using their online forms) is difficult to say the least. Quick to take your money; otherwise, beware.

Invisible billing processor enabling Parallels' predatory auto-renewal practices

Cleverbridge processed an unauthorised auto-renewal charge of $104.55 AUD on my 28 Degrees credit card on 4 June 2026 on behalf of Parallels Desktop for Mac.

Here's what makes this particularly deceptive: the charge doesn't even appear as Cleverbridge on my statement. It shows as CBA*Parallels. I only discovered Cleverbridge was involved after researching the charge independently. As the billing processor, Cleverbridge is operating completely invisibly to the customer — which makes it impossible to know who to contact, and almost impossible to dispute.

The charge was processed with no meaningful advance notice. I received a push notification at 10:44am advising my subscription was expiring — and two hours later the money was already gone. When I immediately logged into my Parallels account to locate or cancel the subscription, there was no subscription management section visible anywhere in my account at all.

Cleverbridge may not set Parallels' policies, but they are the ones actually executing these charges. Facilitating billing practices this opaque makes them equally responsible in my view.

I have lodged a formal chargeback dispute with 28 Degrees (Latitude Financial) and a report with the ACCC via Scamwatch. I would encourage anyone else who has been caught by this to do the same — don't let it go.

Responden rápido y envian al momento los documentos necesarios. Buena atención al cliente

Ich habe bei Cleverbidge versucht mein Abo zu kündigen. Hinweis Kundennummer nichr bekannt.also habe ich per Mail gekündigt. Ich habe bei CClaener per Mail gekündigt. Keine Antwort. 4 Wochen später wurden 44,95 € bei Paypal abgebucht. Ich habe wieder eine Mail an Cleverbridge geschrieben. Antwortich solle mich auf der Webseite melden. Habe alles im Chat eingegeben und es hieß ich werde mit einem Mitarbeiter verbunden. Ich habe 30 Minuten gewartet und niemand hat geantwortet. Ich werde jetzt einen Mahnbescheid beantragen,

Rechnungsnummer Pay Pal
538294653

Customer service by real people creating 100% satisfaction.
I thought I had cancelled auto-renew. When I was charged, I thought I was in for a nightmare.
Not with Cleverbridge! They addressed and refunded my payment within one day.
Also, their photo software is excellent. I don't need it at this time.
Thank you for everything.
Joe Ferranti

Cleverbridge bucht für ein Abonnement bei Malwarebyte trotz Kündigung und Deaktivierung weiterhin ab. Das ist eine riesengroße Frechheit. Von daher möchte ich mit dieser Firma nichts mehr zu tun haben. Den Einzug via Paypal habe ich gesperrt.