Canada Life Financial Corporation Arvostelua 

I am really having hard time to deal with Canada Life customer service. I must say it was absolutely pathetic and horrible. The level of service I received was beyond disappointing.

the worst part is they even dont try to improve. I never experienced such terrible customer service before. They have set new example of poor customer service. They are providing torturing customer service.

Horrible insurance company, if I could give 0 stars I would. They are very slow to process claims and correct their own errors.

I called to get clearer info about the therapies that are covered. Waited online 1h27 mn, with all sorts of encouragement to be patient, the the line hung up. Terrible service!

One star solely for them managing not to be charged for breach of contract yet.
The PSHCP benefits contract, active since July 1 2023, is an empty shell.
A conch shell you put your ear to and hallucinate the sound of waves.
No way to contact a representative. Either a message that lines are too busy and hangs up on you, either you're put on hold for hours with all sorts of hope in your heart and then the line hangs up on you. No way to sign into my account despite everyone's tips, so no chat feature at my disposal which I hear doesn't work anyway.
I sent my claims via registered snail mail. Still trying to reach them, still waiting for hear from them in any way, shape or form.
We need to put essential services covered in the contract on hold because we can no longer pay out of pocket without assurance (no pun intended) that we will be reimbursed. This is no longer frustrating, it's plain scary.
How in the world will anyone ever buy any of their other financial products and services anymore? How in the world would anyone entrust their finances in this company? How in the world will people keep their current financial services in this company's hands?
We are over 1.7 million citizens affected by this. With six degrees of separation, word spreads. Lives are not only affected, some are in real jeopardy.
It's criminal.

Scoring Canada Life a "1" is a miscarriage of justice. They don't deserve this high of a rating. Their agents never get back to you nor do they process any claims. Their website has been broken for months. And their phone lines always say that they have a heavier than usual call volume. Well, when it is normal that one can't get through due to heavier than usual call volumes, then the message should state that they didn't hire enough agents to answer the phones

Mir wurde der Generation Private Plus ebenfalls aufgeschwatzt. Um es kurz zu machen. Die Nettorendite beträgt auf 40 Jahre ca. 1% per Anno. Der Rest wird verschlungen von laufenden Kosten und Abschlussgebühr. Ich habe mich nach 2 Jahren nun geflüchtet. Gott sei Dank wird die Abschlussgebühr auf die ersten 5 Jahre aufgeteilt. Sonst wäre wohl gar nichts mehr da gewesen.

Ich kann jedem raten dreht euch lieber eine Zigarette mit eurem Geld und verbrennt es. Hat denselben Effekt.

Der Grund warum Versicherungsmakler dieses Produkt verkaufen liegt an EU Richtlinien. An die muss sich Canada Life nämlich nicht halten. Daher ist die Provision höher als es "normal" möglich ist. Ganz groß wird angepriesen, dass es doch Treueboni gibt usw. Das Ganze soll den Blick von den Kosten des Vertrages ablenken. Die haben es in sich. Ich persönlich werde generell keinen Rentenvertrag mehr abschließen und selbst vorsorgen. Anders geht es heutzutage nicht mehr... Leider

They've taken over two months to transfer my pshcp to my existing dental plan. I've made the link and it said it would take a couple of business days however it's been weeks. I've called and it redirects you to the website. You contact them through the 'contact us' online and your inquiry goes into a void. I cannot make any medical claims until they merge the accounts.

Eine zusätzliche Absicherung für die Kinder im Alter, das war das Ziel. Was liegt da näher, als langfristig in Aktien zu investieren.
Wir reden hier also über einen Horizont von 60 Jahren!!!!
Also her mit den Profis.
Ein Versicherungsverkäufer hat uns dann die Generation Private von Canada Life empfohlen.
Noch schnell die steuerfreie Option mitgenommen und 20 Jahre brav in einen Rentenfond gezahlt. Die ersten Jahre gehen für Gebühren und Provisionen drauf, ist klar.
Aber 78% in den ersten 3 Jahren, das ist schon heftig.
Dann folgt eine monatl. Verwaltungsgebühr und eine Gebühr für die Sicherstellung der Garantie.
:-(Gebühr für die Garantie - gehts noch)
Dann geht auch noch die Fondsverwaltung ab…
Aber hey, nach fast 20 Jahren immer noch im Minus zu stehen, stimmt einen nachdenklich.
Also forderte ich mehr Transparenz, als im jährlichen Bericht sichtbar.
Dann kam die Ernüchterung.
Mit Paragraphen wurde um sich geschmissen. Die Rechtsabteilung war in ihrem Element.
Nur die Fachabtl. war irdendwie im Dornröschenschlaf….
UWP-Fonds mit einem Anteil von 30% Anleihen.
What the f..k.... :-(
Warum in Renditeschwache Anleihen, bei einem Anlagehorizont von 60 Jahren? (ne klar Risiko...bei 60 Jahren)
Das Vertrauen ist mächtig beschädigt.
Das es besser geht, zeigen Profis mit einer angemessenen Rendite-Strategie.
Bei Canada Life vermisse ich eine Strategie, welche dem verfügbaren Anlagehorizont würdig ist.
Und wenn ich dann noch lese, das mein Vertrag, die Garantievorraussetzungen noch nicht erfüllt, dann bleibt einem nur noch eins.
Reißleine ziehen und andere Interessenten aufmerksam machen bzw. warnen.
Ganz bitter, seine über Jahre gezahlten Beiträge verbrennen zu sehen.
Dabei ist die Inflation noch garnicht eingepreist…. :-(
Das Sparbuch, hätte mir in dieser Zeit mehr Freude bereitet.
Ich bin dann mal weg….

I called them and followed their instructions. So, I submitted a dental claim to them on March 3 via email. Claim has not been processed yet. I followed up several times but there is no response. My employer moved to another dental and health provider recently, but we were asked to send claims incurred in Jan and Feb to canadalife. Now they are not taking our claims seriously because employer moved to another provider I think.

For disability, they say to there is a waiting period of 60 days before starting payment. be aware of the hidden term that "before seeing a doctor, you are not disabled, even if a doctor diagnose you of a disability before that". Due to long wait time to schedule with my family doctor, I saw emergency/walk in doctors who diagnosed me of my mental disorders, however would not fill my insurance (since they do not follow up with patients). Seeing my medical history, when I saw my family doctor, she put the date I was disabled ( a date before seeing her, since seeing her takes time). Canada life refused my claim saying my family doctor cannot diagnose me of a disability any date before seeing her....despite she is the medical professional who can make that judgement. If she put that date, there is reason to do so. thousands of Canadians die before seeing a doctor, does that mean they cannot be sick before getting seen? currently starting legal action against such hidden and unreasonable term.

The claim notification emials from Canadalife.com are almost useless... "you may or may not be covered and if you are you may not get the full amount in 3 days" I'm sure with in 3 secs of me submitting a claim they're system knows exactly what I'm covered for, what a joke. I sent my suggestions years ago to my HR who passed in along to Rep, and you guessed it, NOTHING HAS CHANGED!

It's an insurance company and their main role is to screw people covered under Canada Life insurance. Keep your money and insure yourself. These places are corrupt!