Canada Life Financial Corporation Arvostelua 

Everything went wrong. The entire team is totally incompetent. I asked to escalate the situation, they did not, and would not and it was a sizeable investment, to be playing with incompetent no minds. They had moved my investment to some very very shady organization, without notifying me. When I looked up this company, the scandals and lawsuits were incredible. I was told my investment was no longer there etc etc. NEVER NEVER Deal with Canada LIFE.
They all work from home, so you are not allowed to speak to the same person... It took me 15 months to resolve what is usually about, an hour or two transfer/transaction.
They are all incompetent, and spend hours and hours of your time , jerking you back and forth, and sitting on hold, and verifying yourself 100 times, as you are always dealing with different people. guess they can't afford cel phones.
I hated to have to give them one star. Can we not have and F rating or a pile of garbage rating.
Warn the world about these people.

Worst experience. Immense delay in application process and too long to get to customer care on call. Advisors are of no help. I don’t suggest this to anyone.

If I could give less than 1 star I would. Totally incompetent Canadian healthcare provider. They are not fit to use the word "Canada" in their title. It should say "third world" instead. My husband had a workplace injury and they will not even direct bill the company he is using for treatment. Totally disgusting outsourced company. NO one even speaks proper English!

no any response, very bad service

My husband set up insurance through 'Canada Life" on his line of credit to ensure if anything was ever to happen that I would not be held responsible to pay it off. My husband passed away 1 year ago Jan 6 2025 from a heart attack. I am left having to make monthly payments because this company told me that unless they have proof that my husband any ongoing issues with his health when he signed there papers, that it was void. If my husband had have been told about this before signing there contract, I know for a fact he would never had signed it in the first place!

Problems with dry eyes for the past 6 months. Had to go to the optometrist urgently 2 times and not a single visit was covered. Visits weren't a big amount (75$ each).
Joke of a company but i'm stuck with them through my employer.
0/10 would not recommend.

Been waiting for my disability for about 2 month now with no source of income. They take days to answer sometimes, and when they do they always need some sort of extra information. I know insurance companies are usually pretty bad for this but canada life has to be by far the worst insurance experience i have ever had.

The company will always try and rip you off preemptively. The employees are horribly incompetent and are not given the proper tools or training to assist customers. I would not recommend anyone provide a single dollar to Canada Life. An unfortunate failure of a company with zero customer orientation.

They say they cover different services, physiotherapist, massotherapist, etc. and they don't ! I've tried everything worst insurance compagny ever, do not go with them, they wont help and dont refund any service you had insurance.

There should be option to give 0 Star because that's what they deserve. This is the worst corporation in Canada. They hold your savings and when the time comes to transfer them to another institution they do everything possible to not give you the money. It's taking me 3 months since I initiated the transfer and I still haven't seen the money. Their staff and customer service are beyond incompetent, they should all be replaced by AI.

If I could give 0 stars I would. Submitting monthly claims for orthodontics and they can't even process the claim in a timely matter. Over 1 month and still not being processed. Cakes them and received the run around. Time to contact the big boss at Fabrice.morin @canadalife.com

The log in page required 5 minutes of verification that I am not a robot.
Then it logs me out after 10 min in inactivity. Since my insurance is from work place, the system is designed for making it difficult for the individual to log in. This is not verification and security, this is making it difficult for customers to log in.

I have tried to change my advisor for over a year now and each time I call in they say they are going to take care of it. The dept that takes care of this change does not deal w/ clients. Go figure!! This company has the worse customer service, terrible follow up and one dept doesn't know what the other is doing. It's been a year trying to get this sorted. Outrageous!

I have been a client for 4-5 years. The majority of claims or information required is never simple. The delays are extreme for payment. When calling the centre or writing them, the responses are, we cannot help or require me to do additional actions. Not easy to deal with this company. I have had group insurance with Manulife and Sun Life as well and things were generally all good! This company does not understand Customer Experience!

I sold our house in 2018 and payed off the mortgage that I had mortgage insurance on. My notoriety notified Canada life that my mortgage was finished and no longer needing the insurance. They continued to charge us tell just a month ago when we sold another property we notice two separate charges from Canada life. After contacting and providing all the documentation they asked for they are still denying a refund from 7 years of over charging us for insurance we canceled. Do not use Canada life they are criminals.

I would give a 0 stars if I could. There is NO CUSTOMER SERVICE whatsoever at Canada Life. I have made requests to some changes to my life insurance policy MORE THAN 12 times, and they still will not do the changes. I am beyond frustrated with this company.

A very simple process took over 3 months to resolve and involved at least 8 different phone responders and I ended up with 3 different case file numbers. You cannot call the same person or extension which is ridiculous. Don't even allow direct calls to the department you need, which makes no sense. I would rather deal with a government office than these people ever again, that's saying a lot.Don't walk away from this company, run as fast as you can and don't look back.It amazes me they're still in business, customer service is absolutely terrible.Would never recommend this company at all

Absolute sham and joke of a company. I had Canada Life’s handling of my Group Income Protection claim. From August 2024 to February 2025, I was unable to work due to clinical depression, diagnosed by a qualified psychiatrist. Despite providing substantial medical evidence, Canada Life repeatedly rejected my claim in a manner that was unfair and inconsistent.
Initially, they accepted my GP’s fit notes citing “stress at work” but rejected my claim, stating stress wasn’t a clinical illness. After further assessment, my GP issued a revised fit note confirming depression as the reason for my absence, aligning with the psychiatric diagnosis. Shockingly, Canada Life dismissed this revised note as “retrospective” and “advisory,” ignoring its consistency with other evidence. They also discredited my psychiatrist’s diagnosis, claiming her credentials were “unclear”.
The lack of transparency in their decision-making process is deeply concerning. They have not clarified what evidence they relied upon to reject my claim, dismissing all medical documentation when it didn’t fit their narrative. This experience has been frustrating and distressing, and I’ve had to escalate the matter to the Financial Ombudsman Service due to their unfair handling. I strongly caution others considering Canada Life for insurance, as their claims process lacks fairness and accountability.

They treat people as objects and not as human beings.

Stay away. I am trying to get my company to switch providers. I pay now 68 bucks every two weeks, no vision coverage, I have to have a colonoscopy and they will not cover the prescribed prep med, every year they raise the premium and blame inflation. Too many issues for me to list. Terrible insurance company.